Service Request Owner

Hi,
It appears that the 'Owner' field on the Service Request record type is Picklist-Read Only and I am unable to set any default values. I like to set the SR Owner based on the LoginId() of the user who is creating the Service Request. When I look at the workflow Trigger Event "When new record saved" it doesnt help, as it doesnt allow any record update action associated to it.
Thanks,
Sriram

Hi !
You're right, the workflows action which allow you to modify a field value is runnable only before saving modification. Bu iI found how to do waht you want, because I'm doing it too !
You'll have to set a default value on the Owner Id field of SR and put the following value :
UserValue('<UserId>')
Don't forget to check the post default box and to logoff and login again to see it work !
For information, I added a workflow that do the same thing, but when the SR status is modified to "Closed'. I mean, the user who close the SR is for me and my organization the one who dealt with it...
Hope this will help, feel free to ask more !
Max

Similar Messages

Assign Service Request Owner on creation?

Hi,
On almost all record types the owner field is filled with the name of the logged person as default value. But on the service request this field has no default value. It's blank with a look up in order to select a user to assign the SR. I'd like to have the name of the logged person as default value on creation.
When I got to the aministration of this field I don't have access to create a default value or a validation rule.
So has anyone an idea how I could get to a solution for the cration of the SRs?
Cheers myriam

Hi,
Go to your role definition -> Step 4 (Privileges) and ensure the option "Advanced Field Management - Set up advanced field management features such as advanced default values and custom field validation " is turned on
Then you would be able to see those options (May have to log off and login). To set the logged in user as the default user, use the function LoginId() in post default of Owner By Id field to do it (It assigns only after saving the record)
-- Venky CRMIT

Changing the service request owner

Hello guys,
Our client is using Siebel eServices and would like to have an e-mail sent to him if a service request status (Assigned QA) has not been changed for a period of time. The e-mail would be sent to the manager and the agent who is assigned to that service request. The e-mail would contain a message saying that the service request status has not been changed. Then the manager would either notify the agent of the assigned service request or reassign the service request to another agent.
1- Is this possible in Siebel eServices?
2- If so how can it be done?
Thank you for your help

Hi,
You can trying using Books of Business.
Create a book and add that particular user to that book and at the time of task creation, through a workflow you can assign it to the corresponding book.
This might resolve the access issue you are facing.
hope it helps,
Mayank

Group and Owner fields blank when viewing Service Request results via UWQ

When looking at a row that represents a service request in either the UWQ or View Service Requests (search form) the group and owner columns are blank only for some of my users.
If you look at the detail for the SR, there is a owner and group.
Not sure what the issue is..? Inherited this role.
-JP

Which release is this occuring? At the first glance it looks like an issue that cropped up in 11.5.3. and has been fixed since.

Service Request - Default Owner field with Created By info

Can anyone help me to default "Owner" field in "Service Request" record type with same info of the "Created By",
Currently the owner field is provided with magnified glass option to select Owner and Save the Service Request.
Thanks, Mahesh

Mahesh,
I am assuming that the login user is the creator of the record.
In that case, use the 'Owned By Id' field in the SR object. Post default it to LoginId()
Rgds,
Amit

Creating Activity object for a Service Request object...

[This thread was migrated from the On Demand Developer Forum in the old Siebel Community] 
drangineni
New Contributor
Ho do we use Activity object of a Service Request object. I am trying to
create an Activity object for a existing Service Request object.
I am looking for some sample code.
I greatly appreciate your help.
Product: CRM OnDemand
11-26-2006 12:40 PM
Re: Creating Activity object for a Service Request object...
BigSlick
Valued Contributor
drangineni, What programming language are you using?
BS
12-04-2006 10:56 AM
Re: Creating Activity object for a Service Request object...
drangineni
New Contributor
Hi, I am using C# .
12-04-2006 07:40 PM
Re: Creating Activity object for a Service Request object...
BigSlick
Valued Contributor
drangineni, assuming you know the service requestid or externalId of the
Sr you are dealin gwith you would first set that value.
ServiceRequest1[] objSRList =new ServiceRequest1[1];
objSRList[0] = new ServiceRequest1();
objSRList[0].ServiceRequestId = <YourSRId>;
Then you create an array of activities and initialize the first one:
objSRList[0].ListOfActivity = new Activity[1];
objSRList[0].ListOfActivity[0] = new Activity();
Now set the data fields
objSRList[0].ListOfActivity[0].Subject ="My Subject";
objSRList[0].ListOfActivity[0].Description ="My Description";
objSRList[0].ListOfActivity[0].Display = "Task"; //valid values are either
"Task" or "Appointment"
Then call the ServiceREquestInsertOrUpdate method on the ServiceRequest
WebService and pass in the above variable.
BS
12-06-2006 12:36 PM
Re: Creating Activity object for a Service Request object...
drangineni
New Contributor
Thank you BigSlick.
The following error is thrown when I use the
ServiceRequestInsertOrUpdate(objInput)
"No user key can be used for the Integration Component instance 'Service 
Request_Action'.(SBL-EAI-04397)"
When I use the prxySrvcRequest.ServiceRequestInsert(objInput), no error is
thrown and the Activity gets added, but a new Service Request object is
created, but the Activity gets added to an existing Service Request
object. I greatly appreciate your help.
The following is the code:
int ActivityLength = 0;
WSOD_ServiceRequest.ServiceRequest1[] ServiceRequest = new
WSOD_ServiceRequest.ServiceRequest1[1];
ServiceRequest[0] = new WSOD_ServiceRequest.ServiceRequest1();
ServiceRequest[0].ServiceRequestId = this.Request.QueryString["id"];
ServiceRequest[0].ListOfActivity = new
WebSelfService.WSOD_ServiceRequest.Activity[ActivityLength + 1];
ServiceRequest[0].ListOfActivity[0] = new WSOD_ServiceRequest.Activity();
ServiceRequest[0].ListOfActivity[ActivityLength].Description =
this.txtDescription.Text;
ServiceRequest[0].ListOfActivity[ActivityLength].Display = "Task";
ServiceRequest[0].ListOfActivity[ActivityLength].Subject = "My Subject";
WSOD_ServiceRequest.ServiceRequest prxySrvcRequest = new
WebSelfService.WSOD_ServiceRequest.ServiceRequest();
WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Input
objInput = new
WebSelfService.WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Input();
WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Output
objOutput = new
WebSelfService.WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Output();
objInput.ListOfServiceRequest = ServiceRequest;
Session objSession;
objSession = (Session) Application["Session"];
prxySrvcRequest.Url = objSession.GetURL();
try
objOutput = prxySrvcRequest.ServiceRequestInsertOrUpdate(objInput);
catch(Exception e)
12-09-2006 09:53 AM
Re: Creating Activity object for a Service Request object...
drangineni
New Contributor
Thank you BigSlick.
The following error is thrown when I use the
ServiceRequestInsertOrUpdate(objInput)
"No user key can be used for the Integration Component instance 'Service 
Request_Action'.(SBL-EAI-04397)"
When I use the prxySrvcRequest.ServiceRequestInsert(objInput), no error is
thrown and the Activity gets added, but a new Service Request object is
created, but the Activity gets added to an existing Service Request
object. I greatly appreciate your help.
The following is the code:
int ActivityLength = 0;
WSOD_ServiceRequest.ServiceRequest1[] ServiceRequest = new
WSOD_ServiceRequest.ServiceRequest1[1];
ServiceRequest[0] = new WSOD_ServiceRequest.ServiceRequest1();
ServiceRequest[0].ServiceRequestId = this.Request.QueryString["id"];
ServiceRequest[0].ListOfActivity = new
WebSelfService.WSOD_ServiceRequest.Activity[ActivityLength + 1];
ServiceRequest[0].ListOfActivity[0] = new WSOD_ServiceRequest.Activity();
ServiceRequest[0].ListOfActivity[ActivityLength].Description =
this.txtDescription.Text;
ServiceRequest[0].ListOfActivity[ActivityLength].Display = "Task";
ServiceRequest[0].ListOfActivity[ActivityLength].Subject = "My Subject";
WSOD_ServiceRequest.ServiceRequest prxySrvcRequest = new
WebSelfService.WSOD_ServiceRequest.ServiceRequest();
WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Input
objInput = new
WebSelfService.WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Input();
WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Output
objOutput = new
WebSelfService.WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Output();
objInput.ListOfServiceRequest = ServiceRequest;
Session objSession;
objSession = (Session) Application["Session"];
prxySrvcRequest.Url = objSession.GetURL();
try
objOutput = prxySrvcRequest.ServiceRequestInsertOrUpdate(objInput);
catch(Exception e)
12-10-2006 08:49 AM
Re: Creating Activity object for a Service Request object...
BigSlick
Valued Contributor
Ah yes, I forgot you also need to specify a unquie Id for the activity.
It's kinda strange.
Try adding this:
ServiceRequest[0].ListOfActivity[ActivityLength].ActivityId = "DummyId";
//OD will overwrite this with a real Id
Or if you have a unquie ID for your Activities you can use:
ServiceRequest[0].ListOfActivity[ActivityLength].ExternalSystemId = <Your
Unique Value>;
Hope that helps,
BS
12-11-2006 10:52 AM
Re: Creating Activity object for a Service Request object...
surgientweb
New Contributor
Hi all,
I have a similar problem, but mine is returning a message that field
"Display" is required. Looking at this post and the documentation it is
obvious that Display is a required field, but my WSDL did not include a
field called "Display", so my proxy did not generate one.
I tried adding a field called Display to the WSDL and the proxy class, but
I get a different error... I figure I maybe cannot add it manually like
that - but I think the bigger problem is it is not part of the WSDL that
Siebel OD generates for me in my admin account.
On top of that Display is not shown in the list of fields for Activity
through the admin interface.. is it possible my account is bugged? Am I
missing something simple here? BigSlick, I see you mention a .Display in
your code sample so I thought you might understand what is wrong. Here is
my code (I am trying to add a activity to a lead).
Thanks for any insight into this!
private void InsertLeadActivity(Session session, NameValueCollection data,
string leadID)
try
if (blnDebug)
Response.Write("Setting up Activity ";
// instantiate the proxy service
Activity_Service.Activity activityProxy = new Activity_Service.Activity();
// set up the target URL
activityProxy.Url = session.GetURL();
activityProxy.CookieContainer = session.GetCookieContainer();
// set up input argument
ActivityNWS_Activity_Insert_Input input = new
ActivityNWS_Activity_Insert_Input();
input.ListOfActivity = new Activity1[1];
input.ListOfActivity[0] = new Activity1();
if (blnDebug)
Response.Write("Getting Data ";
// dg note: name value
// input.ListOfActivity[0].MrMrs = data["MrMrs"];
input.ListOfActivity[0].LeadId = leadID.ToString();
input.ListOfActivity[0].Description = DataToString(data);
input.ListOfActivity[0].Subject = "Website Submission Activity";
input.ListOfActivity[0].Priority = "3-Low";
//input.ListOfActivity[0].DueDate =
DateTime.Now.AddDays(7).ToShortDateString();
input.ListOfActivity[0].Owner = this.defaultLeadOwner;
input.ListOfActivity[0].Type = "Call";
//input.ListOfActivity[0].Display = "Task";
input.ListOfActivity[0].ActivityId = "DummyId";
input.ListOfActivity[0].ExternalSystemId = "web";
activityProxy.Activity_Insert(input);
catch (Exception exInsertActivity1)
if (blnDebug)
Response.Write(" Error inserting activity. " +
exInsertActivity1.ToString() + " ";
01-06-2007 05:05 PM
Re: Creating Activity object for a Service Request object...
surgientweb
New Contributor
Figured it out.. the field "Display" is also known as "Activity"........
Here are some notes for other people.. good luck and feel free to write me
at raskawa-at-gmail-com if you want a code sample.
Some unpublished nice to knows for Siebel On Demand Activities....
In summary:
- .Activity is also known as Display in documentation and on the error
messages coming back from the WS. Also, it appears based on these boards
some people actually have a .Display field. Maybe different accounts
generate different WSDL's.... buggy.
- If a error message is thrown saying "Description is required" it really
means "Subject is required" (make sure .Subject has a value)
- If a error message is thrown complaining that ActionType is not right..
that is really .Type.. make sure it's lookup value is valid for the
dropdown values in your CRM OD system.
My code/values that worked..
input.ListOfActivity[0].LeadId = leadID.ToString();
input.ListOfActivity[0].Description = DataToString(data);
input.ListOfActivity[0].Subject = "Website Submission Activity";
input.ListOfActivity[0].Priority = "3-Low";
//input.ListOfActivity[0].DueDate =
DateTime.Now.AddDays(7).ToShortDateString();
input.ListOfActivity[0].Owner = this.defaultLeadOwner;
input.ListOfActivity[0].Type = "Call";
input.ListOfActivity[0].ActivityId = "DummyId";
input.ListOfActivity[0].ExternalSystemId = "web";
//input.ListOfActivity[0].Display = "Task"; //doesn't work
input.ListOfActivity[0].Activity = "Task"; //does work.
01-06-2007 05:17 PM
Re: Creating Activity object for a Service Request object...
raskawa
First Time Contributor
Hi,
This is surgientweb (under my own login now..)
Anyway, I wanted to add that I figured out that there are two ways to add
a Activity to a Lead. Via the Lead object (by getting a ListOfActivities)
OR by creating a Activity directly and just adding your "LeadID" to it (or
you can also add a "ContactID" to relate the activity to a Contact.)
Feel free to email me for a code example (raskawa....at....gmail)
-David
01-09-2007 02:58 PM

Hi Stephane,
You can definitely read the categories using Tables in CRM. The logic is a bit complicated though.
Use the following steps to retrieve Categories using Std. CRM Tables:
1. Pass transaction GUID in field GUID of table CRMV_REPORT_SUBJ and get KATALOGART, CODEGRUPPE and CODE field values in lv_catalog, lv_codegrp and lv_code.
2. Now you need to concatenate these 3 fields values carefully like this:
CONCATENATE lv_catelog lv_codegrp ' ' lv_code into lv_category1.
Remember there are 4 spaces between lv_codegrp and lv_code.
3. Now pass this lv_category1 in field OBJEXT in table CRMC_ERMS_CAT_OK and get OBJGUID in field lv_objguid.
4. Pass this lv_objguid in field OBJ_GUID and LNK_TYPE = 'IS_CODE' in table CRMC_ERMS_CAT_LN and get value of CAT_GUID in lv_cat_guid.
5. Pass this lv_cat_guid in field CAT_GUID in table CRMC_ERMS_CAT_CA and get value of CAT_ID in field lv_cat_text.
Remember this lv_cat_text is the text value of your last level of category of transaction.
6. To get its upper cateogry level value, simply use table CRMC_ERMS_CAT_HI and get parent guid value and pass this as CAT_GUID again in table CRMC_ERMS_CAT_CA to get its text.
Alternatively, you can also use class method cl_crm_ml_category_util=>get_parse_all to get all levels of categories.
Hope this helps.
Thanks
Vishal

Make service request read-only

Hi experts,
Can anyone help with the following questions:
when service request status= closed, and cancellaed. The service request becomes "read-only" to the rest of the users except the managers.
How can i set up the system to achive this requirement?
Thanks.
Sab

Hello Prakash,
thanks for your reply. But i still can't quite figure out how this can work. only when certain conditions met can trigger the SR to read-only (in this case, status= closed), even the owner can't change it anymore.
Can you please explain the detail step on how i can set this up?
in addition, besides book of users, are there any other way we can achieve this?
Thank you in advance.
Sab.

Reg:Owned By Id in Service Request

Hi friends,
In R17, When we try to import records for Service Request, we mapped the "Owner" field which is a required field, but, it is still prompting to map "Owned By Id" without which im not able to proceed with the import process.Is it a unique feature of R17? because I never came across this in R16.In R16, we only map the "Owner" field.
Why is that, some fields that come in the field setup do not appear in the mapping dropdown.For example, In Service Request, the "Owned By Id" is available in the field setup but not in the mapping when importing.It is also a required field.So in this case how do we import the records? Please share your experiences.
Thanks,
Shabu

Hi,
I already tried mapping Owner External Id field, but, again it says Owned by Id is not mapped.
I am not able to see this field "Owned By Id" in the mapping section.

Help needed on Service Request Ownership

Hi, I'm new herem hope someone can provide a positive solution on the following:
I would like to auto populate the owner during Service Request Creation, is there a solution to this
regards

If memory serves me correct, Service Requests do not require an owner and cannot be defaulted to an owner.
The only options are to Post Default the Owner or use Assignment Rules.
I remember once trying to default the owner and I think in the end we just had to train the users to leave the field blank so the post default value would take effect when they saved the record.
Regards
Minesh Patel
Innoveer Solutions

Escalation of Service Requests - Service Request Management - SAP Library

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You can also go back to the SAP help page.

Cameron, what are you trying to accomplish? A service request can only have one owner and that owner assignment can be done manually, service request assignment rules, or workflow. If you are looking at visibility to service requests by a group of users then I would recommend using Book of Business.

Dynamically adding "Runbook Automation Activity" to Service Requests?

Hi,
Imagine the scenario where a user (through the self-service portal) asks for access to 3 different folders, and each of these 3 folders have different owners. I want the user to be given immediate access when one of them is approved. I have created a parallel
sequential workflow for this.
This is probably best if I start off with a picture:
When this service-request is created, it only contains the initial runbook (RB416). This runbook then dynamically adds the parallel activity (PA417) and any sequential activities that are needed (SA418 and SA421) which contains one review activity and one
runbook automation activity (which gives the user access once the above approval has been granted).
The approval activities added by orchestrator work fine without any issues, but the added runbook activities added from orchestrator fail, and I have not been able to figure out why. I could not find any articles or guides detailing how to best add
a runbook "on the fly" from orchestrator, are there any? Or can anyone here explain how to best do this?

does the Runbook (RB416) assign the right "Sequence ID" (per Work item) when the parallel sequential activities (inc. RA & RB) are created.
I guess it will be easier to create the SR template with 3 x parallel sequential workflows, then let the first runbook(e.g. RB416) to
skip the appropriate Sequential workflows based on the user inputs.
Hi Ayman and thank you for your response,
Yes, the sequence ID's are correct, I think that the problem is how I am adding the runbook automation activities.
It would be easier to create the template with 3 parallel sequential activities, but then it would not be very dynamic and I want it to work even if we need 4 approvals, or even 20 :)
As I said, I think the problem is how I have added these runbooks. I have tried to find any articles or posts explaining how to add runbooks to a service request from orchestrator, but I have not been able to find one so I basically had to attempt it without
guidance (with a poor result ;) ).
Do you know if there are any articles or posts explaining this process?

Group ownership of Service Requests

Hi All,
Does anyone know of a way to allow group ownership of a service request in Siebel? Failing this, is it possible to delegate ownership of a service request?
Regards,
Cameron

Cameron, what are you trying to accomplish? A service request can only have one owner and that owner assignment can be done manually, service request assignment rules, or workflow. If you are looking at visibility to service requests by a group of users then I would recommend using Book of Business.

Lukewarm Response to Service Requests

I have not seen any other support site as dumb as Oracle.
My service request with level 1 Severity is being tossed around to different engineers who would just give a makeshift response to my question and try to close the issue.
I had to repeat my question again to direct them to the real issue, yet even after 9 days, I do not have a proper response.
Is there a way out to get proper response from oracle?
Thanks

You need to pass this in the owner id field of service request.
Go to Application Customization> Service Request>Service Request Field Setup Click on edit link next to Owned By Id and there you in the default value pass this loginid() formula and click on save.
Signout and then signin it will work.
Note: while creating the SR you cannot see the owner but only when the SR is saved, the person who created the SR will become the owner

GWTDOMAIN Service request not forwarded to remote site gwerrno(402019)

Hi
my tuxedo sometime take errors as followed:
084405.guzqz2!GWTDOMAIN.11056: LIBGW_CAT:1029: ERROR: Service request not forwarded to remote site:"TPESVCERR - server error while handling request" gwerrno*(402019)*
084521.guzqz2!GWTDOMAIN.11056: LIBGW_CAT:1029: ERROR: Service request not forwarded to remote site:"TPESVCERR - server error while handling request" gwerrno(402019)
OS: SCO Open Server506
tuxedo version: 6.5
patchlev: 455
it will come OK each time 10-20 minutes after it take such errors.
I checked the pq and IPCs . there seems to be no blocked process or queqes .
have anybody solved problem like this?
Please help. Thanks a lot
=======================================
pq
Prog Name Queue Name # Serve WkQueued # Queued Ave. Len Machine
C00000 00001.00015 1 0 0 0.0 SITE1
BBL 140000 1 0 0 0.0 SITE1
DMADM 00001.00010 1 0 0 0.0 SITE1
WSL 00001.00005 1 0 0 0.0 SITE1
GWTDOMAIN gwgrp 1 0 0 0.0 SITE1
C00000 00001.00011 1 0 0 0.0 SITE1
B31296 00003.00060 1 0 0 0.0 SITE1
GWADM 00001.00020 1 0 0 0.0 SITE1
================================
IPCS
ipcs -a
IPC status from /dev/kmem as of Thu Sep 25 09:03:30 2008
T ID KEY MODE OWNER GROUP CREATOR CGROUP CBYTES QNUM QBYTES LSPID LRPID STIME RTIME CTIME
Message Queues:
q 16141 0x00000000 -Rrw-rw---- rmtsrv informix rmtsrv informix 0 0 32768 0 0 no-entry no-entry 23:11:32
q 27406 0x00000000 -Rrw-rw---- rmtsrv informix rmtsrv informix 0 0 32768 0 0 no-entry no-entry 23:11:32
q 21263 0x00000000 -Rrw-rw---- rmtsrv informix rmtsrv informix 0 0 32768 0 0 no-entry no-entry 23:11:32
q 22288 0x00000000 -Rrw-rw---- rmtsrv informix rmtsrv informix 0 0 32768 0 0 no-entry no-entry 23:11:32
q 4881 0x00000000 -Rrw-rw---- rmtsrv informix rmtsrv informix 0 0 32768 11055 11054 23:11:32 23:11:32 23:11:32
q 8466 0x00000000 -Rrw-rw---- rmtsrv informix rmtsrv informix 0 0 32768 11054 11055 23:11:32 23:11:32 23:11:32
q 22291 0x00000000 -Rrw-rw---- rmtsrv informix rmtsrv informix 0 0 32768 11065 11056 9:01:36 9:01:36 23:11:32
q 13588 0x00000000 -Rrw-rw---- rmtsrv informix rmtsrv informix 0 0 32768 11056 11059 9:01:33 9:01:33 23:11:32
q 277 0x00000000 rw-rw-- rmtsrv informix rmtsrv informix 0 0 32768 0 0 no-entry no-entry 23:11:32
q 24854 0x00000000 -Rrw-rw---- rmtsrv informix rmtsrv informix 0 0 32768 11059 11062 10:53:01 10:53:01 23:11:32
q 18711 0x00000000 rw-rw-- rmtsrv informix rmtsrv informix 0 0 32768 0 0 no-entry no-entry 23:11:32
q 24856 0x00000000 rw-rw-- rmtsrv informix rmtsrv informix 0 0 32768 0 0 no-entry no-entry 23:11:32
q 29465 0x00000000 rw-rw-- rmtsrv informix rmtsrv informix 0 0 32768 0 0 no-entry no-entry 23:11:32
q 11546 0x00000000 rw-rw-- rmtsrv informix rmtsrv informix 0 0 32768 0 0 no-entry no-entry 23:11:32
q 29467 0x00000000 -Rrw-rw---- rmtsrv informix rmtsrv informix 0 0 32768 11059 11063 9:01:26 9:01:26 23:11:33
q 15132 0x00000000 rw-rw-- rmtsrv informix rmtsrv informix 0 0 32768 0 0 no-entry no-entry 23:11:33
q 15133 0x00000000 -Rrw-rw---- rmtsrv informix rmtsrv informix 0 0 32768 11057 11064 16:04:23 16:04:23 23:11:33
q 6942 0x00000000 -Rrw-rw---- rmtsrv informix rmtsrv informix 0 0 32768 11059 11065 9:01:33 9:01:33 23:11:33
q 29471 0x00000000 rw-rw-- rmtsrv informix rmtsrv informix 0 0 32768 0 0 no-entry no-entry 23:11:33
q 11040 0x00000000 -Rrw-rw---- rmtsrv informix rmtsrv informix 0 0 32768 0 0 no-entry no-entry 23:11:33
q 29473 0x00000000 -Rrw-rw---- rmtsrv informix rmtsrv informix 0 0 32768 0 0 no-entry no-entry 23:11:33
q 15138 0x00000000 -Rrw-rw---- rmtsrv informix rmtsrv informix 0 0 32768 11059 11068 11:09:39 11:09:39 23:11:33
q 15651 0x00000000 -Rrw-rw---- rmtsrv informix rmtsrv informix 0 0 32768 0 0 no-entry no-entry 23:11:34
q 7460 0x00000000 -Rrw-rw---- rmtsrv informix rmtsrv informix 0 0 32768 0 0 no-entry no-entry 23:11:34
T ID KEY MODE OWNER GROUP CREATOR CGROUP NATTCH SEGSZ CPID LPID ATIME DTIME CTIME
Shared Memory:
m 0 0x000018e5 --rw-rw-rw- root sys root sys 2 23228 547 549 11:44:34 no-entry 11:44:34
m 12307 0x0002c309 rw-rw-- rmtsrv informix rmtsrv informix 23 791012 11049 11150 8:59:50 8:59:56 23:11:30
m 12308 0x00000000 rw----- rmtsrv informix rmtsrv informix 4 1568 11050 11053 23:11:32 no-entry 23:11:32
m 12309 0x00000000 rw----- rmtsrv informix rmtsrv informix 2 69967 11055 11056 23:11:32 no-entry 23:11:32
T ID KEY MODE OWNER GROUP CREATOR CGROUP NSEMS OTIME CTIME
Semaphores:
s 26009 0x0002c309 ra-ra-- rmtsrv informix rmtsrv informix 3 9:03:21 23:11:30
s 26010 0x00000000 ra-ra-- rmtsrv informix rmtsrv informix 243 no-entry 23:11:30
s 26011 0x00000000 ra-ra-- rmtsrv informix rmtsrv informix 243 no-entry 23:11:30
s 13012 0x00000000 ra-ra-- rmtsrv informix rmtsrv informix 243 no-entry 23:11:30
s 26013 0x00000000 ra-ra-- rmtsrv informix rmtsrv informix 243 no-entry 23:11:30
s 26014 0x00000000 ra-ra-- rmtsrv informix rmtsrv informix 28 7:55:00 23:11:32
Edited by: user7335851 on 2008-9-25 上午2:19

There's a similar case to that in which the solution was to upgrade the patchlev of Tuxedo software. The latest RP for Tuxedo 6.5 resolve some issues related to GWTDOMAIN process.
501. CR266129 Tuxedo 6.5 RP496: LIBGW_CAT:1029 Service request not forwarded - TPELIMIT (S-34477)
517. CR342496 Tx 6.5 [propagation] pq in tmadmin report too large number for GWTDOMAIN, not match ipcs results (S-42376)
Many things related to domains have been fixed.
I hope that solves your problem.
Regards.

Service Requests Open 5 days?/Service Requests Open and Closed Today

Help!
How would I determine service requests open greater then 5 days, I use the # of Open SR's but cannot seem to get a date to work.
Also what is the best way to count the SR's open and closed on the same day?
Thanks in advance.

You need to include a TIMESTAMPDIFF function in your filter... something to the effect of
TIMESTAMPDIFF(SQL_TSI_DAY,"Service Request"."Create Date",CURRENT_DATE) > 5
Double check the column reference.
Mike L

Service Request Owner

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