Service Request tracking in Total Care

When doing a demo of the Total Care portal, two questions were asked that I need details on.
1. When the customer begins working with Total Care will the prior SR's opened by the customer on a device be shown, or only the ones created after the Total Care contract is active.
2. How long will the information on the SR's be maintained for viewing in the portal? As long as the device is active on the network or do they drop off after a prescribed period.
gary

Hi Gary,
Below are the answers to your questions:
1. When the customer begins working with Total Care will the prior SR's opened by the customer on a device be shown, or only the ones created after the Total Care contract is active.
Answer: Prior SRs created by the customer for a particular device will be shown as long as same customer who created the SRs is logged into the portal and contract for the that device is active.
2. How long will the information on the SR's be maintained for viewing in the portal? As long as the device is active on the network or do they drop off after a prescribed period.
Answer : The information on SRs for a particular device will be maintained and can be viewed as long as contract for that device is active.The SR will continue to be shown even if the device is not on the network.
Thanks,
Jawaid.

Similar Messages

Outbound E-Mail when creating a Service Request

Hi.
I am trying to set up a scenario where an outbound notification email is sent out when a Service Request is created. I have created the email FORM in WEB UI but was wondering how to trigger the email sending process (I am looking for the best practice).
A possible option could be to create an action that is triggered when the Service Request is saved but does the standard action work with a "email form" created from WEB UI (as far as I know it works with SMARTFORM) or do i have to code the whole logic myself:
-Get the template.
-Convert it to html.
-Populate data.
-Build email body and so on and finally send email and attach it to the Service Request.
I wonder if there is standard functionality for this.
Any help is highly appreciated.
Best regards.

Hi,
If you are on CRM 7.0 sending e-mail when service request is saved is a standard functionality. Use Rule policy with Intent Driven Interaction context.
1. Create New policy and add your Business Role at the header.
2. Add IC Events 'OrderSaved' at the header.
3. Create Rule as follows:
                               Condition -    If Current Event Equals Order was saved
                               Action      -    Send Out-Going E-Mail Using Mail Form
                                                     E-Mail Subject 'xxxxx'
                                                     Sender's E-Mail Adress 'email id'
                                                     Mail Form 'ZMailform'
Note:1. Make sure that your mail form has the attribute service request tracking text is inserted.You can see the service request tracking text attribute when you create the mail form in the Attribute Context 'ERMS
        2. Make sure that your service manager profile has the your IDI policy assigned.
        3. Your CRM 7.0 is on SP04 or above.
Let me know if you have more queries.
Rgds,
Shridhar
Edited by: Shridhar Deshpande on Jun 10, 2010 6:38 AM

Reporting In Service Manager 2012 - How To Get A List Of All Service Requests Regardless of Status

Within the Custom Reporting Options available to users of Ssystem Center Service Manager 2012, which would one use to create reports that do not contain any agregated data but are instead detail level info such as a list of all Service Requests reardless
of status? I want to include within the report the same data you see on the main page of a Service Request when you double-click a Service Request within Service Manager and it pops opne the details of the Service Request.
I'm trying to get the following info for each Service Requests
SR ID (i.e. SR1234)
Affected User
Title
Description
Priority
Source
Area
Support Group
Assigned To
Created By and Created On
I know the cubes w/Excel offer a great way to get data for a **piece meal report or for getting agregated data (I.E. counts, sums, avergares, Max's & Mins) but I need a report that has zero totals and no agregations.
Thanks
** A piece meal report is a report that has to be manually pieced together by combining data from others reports and other sources because no single report can be constructed to bring all the data togethere into a single report. If you've ever
worked with an accountant taht uses Excel for everything but who has no idea how SQL or databases in general are deisgned then chances are you've either been asked to create a piece meal report for them and or seen them do one them selves when they open a
spreadshet and dump into it disperate data from a variety of sources and then ask you why you can't automate that same report for them.

the following thread covers some good SQL queries to get details about the Incident Request, just amend them to cover the Service Request
http://social.technet.microsoft.com/Forums/systemcenter/en-US/e703641d-3e05-4df4-be2b-bf9bd62534f8/how-to-generate-incident-report-with-incident-description-field-in-scsm-2012-sp1

How do I set-up my Dataset to pull data for Service Requests for a report

I am using SQL Server 2012 Report Builder 3.0.
I have my Data Source added - DWDataMart
I want to build my Dataset to query and find a very specific item. Basically I am creating a daily report that will show what each "team" or Support Group (AD Object) Closed that day. He also wants the ability to open it by date, so if he misses
a day he can get it later.
I am totally new to this report building and only got this far by following a guide on a blog, but he used incident Reports in his example, and I do not know what objects to query for service requests.
Thanks for any information you can provide.

First, you will need to get the support group ID's in the warehouse before you can run reports for them. I found that putting these queries in their own stored procedure was a better path.
select IR.IncidentTierQueuesId, IR.IncidentTierQueuesValue
from dbo.IncidentTierQueues as IR
where IR.IncidentTierQueuesId != 0
select SR.ServiceRequestSupportGroupId, SR.ServiceRequestSupportGroupValue
from dbo.ServiceRequestSupportGroup as SR
where sr.ServiceRequestSupportGroupId != 0
Enter the the support group ID's into your work item query.
Incident information is in dbo.IncidentDim and Service Requests are found in dbo.ServiceRequestDim. Both incidents and service requests link to relationship data through dbo.WorkItemDim. You can INNER JOIN on BaseManagedEntityId to link the incident
or service request to the workitem entry and from there to the Assigned Users, Affected Users, or Affected Configuration Items. Each relationship has it's own separate fact views.
If you poke about in the tables, you will find it pretty easy to pull back all sorts of information from the data warehouse.

Service Requests-Business days when year changes

Hi All,
I am trying to calculate for how long a SR has been open in business days only.
I have successfully used Mike Lairson's formula for the last 9 months but it seems it cannot cope with year changes. If the begin data is in 2009 and the end date in 2010, the results are not correct anymore.
E.G. For an SR that was opened on 12/30/2009 and closed on 01/05/2010 should return 5 business days but it is actually returning 110.
The syntax that I used so far is:
(CASE
/* Convert Sunday to the Business Day Of the Year */
WHEN DAYOFWEEK("Service Request"."Closed Date and Time") = 1
THEN (DAYOFYEAR("Service Request"."Closed Date and Time") - WEEK("Service Request"."Closed Date and Time")) -
(WEEK("Service Request"."Closed Date and Time") - 2)
/* Convert Saturday to the Business Day Of the Year */
WHEN DAYOFWEEK("Service Request"."Closed Date and Time") = 7
THEN (DAYOFYEAR("Service Request"."Closed Date and Time") - WEEK("Service Request"."Closed Date and Time")) -
(WEEK("Service Request"."Closed Date and Time") - 1)
/* Convert Mon-Fri to the Business Day Of the Year */
ELSE (DAYOFYEAR("Service Request"."Closed Date and Time") -
WEEK("Service Request"."Closed Date and Time")) +
(2 - WEEK("Service Request"."Closed Date and Time")) END)
(CASE
/* Convert Sunday to the Business Day Of the Year */
WHEN DAYOFWEEK("Service Request"."Opened Date") = 1
THEN (DAYOFYEAR("Service Request"."Opened Date") -
WEEK("Service Request"."Opened Date")) -
(WEEK("Service Request"."Opened Date") - 2)
/* Convert Saturday to the Business Day Of the Year */
WHEN DAYOFWEEK("Service Request"."Opened Date") = 7
THEN (DAYOFYEAR("Service Request"."Opened Date") -
WEEK("Service Request"."Opened Date")) -
(WEEK("Service Request"."Opened Date") - 1)
/* Convert Mon-Fri to the Business Day Of the Year */
ELSE (DAYOFYEAR("Service Request"."Opened Date") -
WEEK("Service Request"."Opened Date")) +
(2 - WEEK("Service Request"."Opened Date"))
END)
+
/* Adjust for Year Change */
(365 * (YEAR("Service Request"."Closed Date and Time") -
YEAR("Service Request"."Opened Date")))
Any ideea or hint would be highly appreciated.
Thank you.
Regards,
Dorin
Edited by: user805960 on 06.01.2010 07:07

Hi,
i used this formula to find out the days it calculates between 31/12/2009 and 01/01/2010, the result it gave was 106 days.
So i subtracted 106 from 365 days (365-106=259)in the formula, the formula is now giving the correct values.
I think we have to add the total working days and not the no.of days in a year.
Please can you all reconfirm the results.
Thanks
Neena
Edited by: NNK on Jan 11, 2010 3:16 PM

ORA-12514: TNS:listener does not currently know of service requested

While connecting "sqlplus SYSADM/SYSADM@HCM" I am getting the below error:
ORA-12514: TNS:listener does not currently know of service requested in connect descriptor
Installation background:
Windows 7 l(64-bit) laptop.
Created linux virtualbox to installl peoplesoft VM templates.
so far installed: Oracle11gR2.vdi and HCMDB.vdi on the linux virtualbox.
Followed the steps exactly what it is in the link below: Got the above error in page 4 of the link at connecting to database via sqlplus.
http://bloggingaboutoracleapplications.org/running-oracle-vm-templates-oracle-enterprise-linux-guide-part-1-7/
Below provided initHCM.ora, tnsnames.ora, listerner.ora and some responses I tried. I could not figure out what causing the issue even after researching in web.
Your help would be highly appreciated.
tnsnames.ora:
=============
# tnsnames.ora Network Configuration File:
HCM =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = hcmdb91)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = HCM)
Listener.ora:
=============
# listener.ora Network Configuration File:
/u01/app/oracle/product/11.2.0.x/db_1/network/admin/listener.ora
# Generated by Oracle configuration tools.
LISTENER =
(DESCRIPTION_LIST =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = hcmdb91)(PORT = 1521))
(ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC1521))
initHCM.ora:
============
DB_FILES =256
OPEN_CURSORS = 1000
db_block_size = 8192
remote_login_passwordfile = NONE
undo_tablespace=PSUNDOTS
NLS_LENGTH_SEMANTICS=CHAR
# Cache and I/O
#db_block_size=
db_file_multiblock_read_count=16
# Database Identification
# db_domain=us.oracle.com
# db_name=
# Diagnostics and Statistics
#background_dump_dest=
#core_dump_dest=
#user_dump_dest=
# Job Queues
job_queue_processes=10
# Processes and Sessions
processes=150
# SGA Memory
sga_target=287309824
# Security and Auditing
#audit_file_dest=
#remote_login_passwordfile=EXCLUSIVE
# Shared Server
dispatchers="(PROTOCOL=TCP) (SERVICE=XDB)"
# Sort, Hash Joins, Bitmap Indexes
pga_aggregate_target=95420416
# System Managed Undo and Rollback Segments
undo_management=AUTO
#undo_tablespace=
unnestsubquery=false
# Miscellaneous
compatible=11.2.0.2.0
control_files=(/u01/app/oracle/oradata/HCM/control01.ctl)
DB_NAME=HCM
[oracle@hcmdb91 ~]$ tnsping hcm
TNS Ping Utility for Linux: Version 11.2.0.2.0 - Production on 28-MAR-2013
07:40:37
Copyright (c) 1997, 2010, Oracle. All rights reserved.
Used parameter files:
Used TNSNAMES adapter to resolve the alias
Attempting to contact (DESCRIPTION = (ADDRESS = (PROTOCOL = TCP)(HOST =
hcmdb91)(PORT = 1521)) (CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME =
HCM)))
OK (20 msec)
[oracle@hcmdb91 ~]$
[oracle@hcmdb91 ~]$ tnsping hcm
TNS Ping Utility for Linux: Version 11.2.0.2.0 - Production on 28-MAR-2013
07:40:37
Copyright (c) 1997, 2010, Oracle. All rights reserved.
Used parameter files:
Used TNSNAMES adapter to resolve the alias
Attempting to contact (DESCRIPTION = (ADDRESS = (PROTOCOL = TCP)(HOST =
hcmdb91)(PORT = 1521)) (CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME =
HCM)))
OK (20 msec)
[oracle@hcmdb91 ~]$ lsnrctl start
LSNRCTL for Linux: Version 11.2.0.2.0 - Production on 28-MAR-2013 07:41:32
Copyright (c) 1991, 2010, Oracle. All rights reserved.
TNS-01106: Listener using listener name LISTENER has already been started
[oracle@hcmdb91 ~]$ lsnrctl status
LSNRCTL for Linux: Version 11.2.0.2.0 - Production on 28-MAR-2013 07:42:20
Copyright (c) 1991, 2010, Oracle. All rights reserved.
Connecting to
(DESCRIPTION=(ADDRESS=(PROTOCOL=TCP)(HOST=hcmdb91)(PORT=1521)))
STATUS of the LISTENER
Alias LISTENER
Version TNSLSNR for Linux: Version 11.2.0.2.0 - Production
Start Date 28-MAR-2013 07:29:21
Uptime 0 days 0 hr. 13 min. 1 sec
Trace Level off
Security ON: Local OS Authentication
SNMP OFF
Listener Parameter File
/u01/app/oracle/product/11.2.0.x/db_1/network/admin/listener.ora
Listener Log File
/u01/app/oracle/product/11.2.0.x/db_1/log/diag/tnslsnr/hcmdb91/listener/alert/log.xml
Listening Endpoints Summary...
(DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=hcmdb91.example.com
)(PORT=1521)))
(DESCRIPTION=(ADDRESS=(PROTOCOL=ipc)(KEY=EXTPROC1521)))
The listener supports no services
The command completed successfully
[oracle@hcmdb91 ~]$ lsnrctl services
LSNRCTL for Linux: Version 11.2.0.2.0 - Production on 28-MAR-2013 07:42:44
Copyright (c) 1991, 2010, Oracle. All rights reserved.
Connecting to
(DESCRIPTION=(ADDRESS=(PROTOCOL=TCP)(HOST=hcmdb91)(PORT=1521)))
The listener supports no services
The command completed successfully
[oracle@hcmdb91 ~]$
[oracle@hcmdb91 ~]$ sqlplus SYSADM/SYSADM@HCM
SQL*Plus: Release 11.2.0.2.0 Production on Thu Mar 28 07:44:25 2013
Copyright (c) 1982, 2010, Oracle. All rights reserved.
ERROR:
ORA-12514: TNS:listener does not currently know of service requested in
connect descriptor
My guess is that the database service "HCM" is not up and running but not sure how to make up and running. Even I could not find it listed in the linux services list.
Note: Able to login sqlplus using "sqlplus sys/sys as sysdba" but failing to access database table as "select * from PSRECDEFN;"
thanks
Espii.
Edited by: 995437 on Mar 28, 2013 6:52 AM
Edited by: 995437 on Mar 28, 2013 6:59 AM

Hi Nicolas,
I have no luck and the error still persists.
I have set the "export ORACLE_SID=HCM" from root user and oracle user too.
I guess, I have already loaded database when I ran the "cd /opt/oracle/psft/vm
./oraclevm-template.sh"
The outcome of the above script as similar as below:
Creating
ovm_configure_pre
CreateVirtualEnvironment
/u01/scripts/db-reconfig.sh: line 238: ovm_set_password: command not found
/u01/scripts/db-reconfig.sh: line 239: ovm_configure_network: command not found
INFO:
Starting Oracle database reconfiguration.
Oracle Database Configuration
This will configure on-boot properties of Oracle Database.
The following questions will determine whether the database should be
starting upon system boot, the ports it will use.
Press <Enter> to accept the defaults.
Do you want to relink binaries? (y/n) [n] y
Specify a port that will be used for the database listener [1521]:
Do you want Oracle Database to be started on boot (y/n) [y]:y
Wrote to /etc/sysconfig/oracle11g
Relinking Oracle Binaries...
Oracle Relinking Completed Successfully
Logs: /home/oracle/relink.log
Running orainstRoot.sh and root.sh...
set 2GB tmpfs
Enabling Oracle Database service
Configuration Completed Successfully.
Enter the name of the database SID [TESTDB]:HCM
ORACLE instance started.
Total System Global Area 288104448 bytes
Fixed Size 2225832 bytes
Variable Size 104859992 bytes
Database Buffers 176160768 bytes
Redo Buffers 4857856 bytes
Control file created.
Database altered.
Tablespace altered.
Tablespace altered.
Tablespace altered.
1 row updated.
160 rows updated.
Commit complete.
Kumar - I have found no sqlnet.ora file exist in the $ORACLE_HOME/NETWORK/ADMIN
Edited by: 995437 on Mar 28, 2013 9:15 AM

Error when updating Service Request - 12.1.3

eBus 12.1.3 - DB 11.2.0.1 - RHEL 4.8
When updating a service request we receive the error as follows:
ORA-01438: value larger than specified precision allowed for this column in Package CS_ServiceRequest_PVT Procedure Update_ServiceRequest.
The notes input isn't all that long compared to ones in the past. If it is based on another field I can't identify which one it is.
I enabled a trace during the process and this was the section after the updated was attempted.
PARSE #125:c=1999,e=1131,p=0,cr=0,cu=0,mis=1,r=0,dep=1,og=1,plh=0,tim=1342466511527089
EXEC #125:c=5999,e=5829,p=0,cr=1,cu=1,mis=1,r=0,dep=1,og=1,plh=3977838810,tim=1342466511533163
ERROR #125:err=1438 tim=1342466511533218
STAT #125 id=1 cnt=0 pid=0 pos=1 obj=0 op='UPDATE CS_INCIDENTS_ALL_B (cr=0 pr=0 pw=0 time=0 us)'
STAT #125 id=2 cnt=1 pid=1 pos=1 obj=58779 op='TABLE ACCESS BY USER ROWID CS_INCIDENTS_ALL_B (cr=1 pr=0 pw=0 time=0 us cost=1 size=285 card=1)'
CLOSE #125:c=0,e=42,dep=1,type=0,tim=1342466511533719
=====================
PARSING IN CURSOR #124 len=37 dep=1 uid=175 oct=45 lid=175 tim=1342466511533847 hv=1888065881 ad='0' sqlid='aahpwzps8m6at'
ROLLBACK TO UPDATE_SERVICEREQUEST_PVT
END OF STMT
PARSE #124:c=0,e=30,p=0,cr=0,cu=0,mis=0,r=0,dep=1,og=0,plh=0,tim=1342466511533844
EXEC #124:c=1000,e=17838,p=0,cr=0,cu=4,mis=0,r=0,dep=1,og=0,plh=0,tim=1342466511551774
CLOSE #124:c=0,e=4,dep=1,type=3,tim=1342466511551833
CLOSE #122:c=0,e=4,dep=1,type=3,tim=1342466511551876
=====================
I have compiled the forms for JTF, CS, CSC
I also ran utlrp.sql to recompile invalid objects and still no luck.
No luck in metalink thus far. Where would the next logical place be to look for the cause of this error? Thanks

It appears to be attempting to update all the columns in the statement, I am not sure which ones have data vs which don't.
<****----------------------STATEMENT---------------------------------------****>
UPDATE CS_INCIDENTS_ALL_B SET INCIDENT_STATUS_ID = :B174 , INCIDENT_TYPE_ID =
:B173 , INCIDENT_URGENCY_ID = :B172 , INCIDENT_SEVERITY_ID = :B171 ,
INCIDENT_OWNER_ID = :B170 , RESOURCE_TYPE = :B169 , INVENTORY_ITEM_ID =
:B168 , CUSTOMER_ID = :B167 , ACCOUNT_ID = :B166 , CURRENT_SERIAL_NUMBER =
:B165 , EXPECTED_RESOLUTION_DATE = :B164 , ACTUAL_RESOLUTION_DATE = :B163 ,
CUSTOMER_PRODUCT_ID = :B162 , BILL_TO_SITE_USE_ID = :B161 ,
BILL_TO_CONTACT_ID = :B160 , SHIP_TO_SITE_USE_ID = :B159 ,
SHIP_TO_CONTACT_ID = :B158 , INSTALL_SITE_USE_ID = :B157 ,
INCIDENT_ATTRIBUTE_1 = :B156 , INCIDENT_ATTRIBUTE_2 = :B155 ,
INCIDENT_ATTRIBUTE_3 = :B154 , INCIDENT_ATTRIBUTE_4 = :B153 ,
INCIDENT_ATTRIBUTE_5 = :B152 , INCIDENT_ATTRIBUTE_6 = :B151 ,
INCIDENT_ATTRIBUTE_7 = :B150 , INCIDENT_ATTRIBUTE_8 = :B149 ,
INCIDENT_ATTRIBUTE_9 = :B148 , INCIDENT_ATTRIBUTE_10 = :B147 ,
INCIDENT_ATTRIBUTE_11 = :B146 , INCIDENT_ATTRIBUTE_12 = :B145 ,
INCIDENT_ATTRIBUTE_13 = :B144 , INCIDENT_ATTRIBUTE_14 = :B143 ,
INCIDENT_ATTRIBUTE_15 = :B142 , INCIDENT_CONTEXT = :B141 ,
EXTERNAL_ATTRIBUTE_1 = :B140 , EXTERNAL_ATTRIBUTE_2 = :B139 ,
EXTERNAL_ATTRIBUTE_3 = :B138 , EXTERNAL_ATTRIBUTE_4 = :B137 ,
EXTERNAL_ATTRIBUTE_5 = :B136 , EXTERNAL_ATTRIBUTE_6 = :B135 ,
EXTERNAL_ATTRIBUTE_7 = :B134 , EXTERNAL_ATTRIBUTE_8 = :B133 ,
EXTERNAL_ATTRIBUTE_9 = :B132 , EXTERNAL_ATTRIBUTE_10 = :B131 ,
EXTERNAL_ATTRIBUTE_11 = :B130 , EXTERNAL_ATTRIBUTE_12 = :B129 ,
EXTERNAL_ATTRIBUTE_13 = :B128 , EXTERNAL_ATTRIBUTE_14 = :B127 ,
EXTERNAL_ATTRIBUTE_15 = :B126 , EXTERNAL_CONTEXT = :B125 , RESOLUTION_CODE =
:B124 , PROBLEM_CODE = :B123 , ORIGINAL_ORDER_NUMBER = :B122 ,
PURCHASE_ORDER_NUM = :B121 , CLOSE_DATE = :B120 , PUBLISH_FLAG = :B119 ,
OBLIGATION_DATE = :B118 , QA_COLLECTION_ID = :B117 , CONTRACT_SERVICE_ID =
:B116 , CONTRACT_ID = :B115 , CONTRACT_NUMBER = :B114 , PROJECT_NUMBER =
:B113 , CUSTOMER_PO_NUMBER = :B112 , CUSTOMER_TICKET_NUMBER = :B111 ,
TIME_ZONE_ID = :B110 , TIME_DIFFERENCE = :B109 , PLATFORM_ID = :B108 ,
PLATFORM_VERSION = :B107 , PLATFORM_VERSION_ID = :B106 , DB_VERSION = :B105
, CP_COMPONENT_ID = :B104 , CP_COMPONENT_VERSION_ID = :B103 ,
CP_SUBCOMPONENT_ID = :B102 , CP_SUBCOMPONENT_VERSION_ID = :B101 ,
CP_REVISION_ID = :B100 , INV_ITEM_REVISION = :B99 , INV_COMPONENT_ID = :B98
, INV_COMPONENT_VERSION = :B97 , INV_SUBCOMPONENT_ID = :B96 ,
INV_SUBCOMPONENT_VERSION = :B95 , SITE_ID = :B94 , CUSTOMER_SITE_ID = :B93 ,
TERRITORY_ID = :B92 , CUST_PREF_LANG_ID = :B91 , COMM_PREF_CODE = :B90 ,
CUST_PREF_LANG_CODE = :B89 , LAST_UPDATE_CHANNEL = :B88 , TIER = :B87 ,
TIER_VERSION = :B86 , OPERATING_SYSTEM = :B85 , OPERATING_SYSTEM_VERSION =
:B84 , DATABASE = :B83 , CATEGORY_ID = :B82 , GROUP_TYPE = :B81 ,
OWNER_GROUP_ID = :B80 , GROUP_TERRITORY_ID = :B79 , OWNER_ASSIGNED_TIME =
:B78 , OWNER_ASSIGNED_FLAG = :B77 , UNASSIGNED_INDICATOR = :B76 ,
INV_PLATFORM_ORG_ID = :B75 , PRODUCT_REVISION = :B74 , COMPONENT_VERSION =
:B73 , SUBCOMPONENT_VERSION = :B72 , CATEGORY_SET_ID = :B71 ,
EXTERNAL_REFERENCE = :B70 , SYSTEM_ID = :B69 , ERROR_CODE = :B68 ,
INCIDENT_OCCURRED_DATE = :B67 , INCIDENT_RESOLVED_DATE = :B66 ,
INC_RESPONDED_BY_DATE = :B65 , INCIDENT_LOCATION_ID = :B64 ,
INCIDENT_ADDRESS = :B63 , INCIDENT_CITY = :B62 , INCIDENT_STATE = :B61 ,
INCIDENT_COUNTRY = :B60 , INCIDENT_PROVINCE = :B59 , INCIDENT_POSTAL_CODE =
:B58 , INCIDENT_COUNTY = :B57 , SR_CREATION_CHANNEL = :B56 , COVERAGE_TYPE =
:B55 , BILL_TO_ACCOUNT_ID = :B54 , SHIP_TO_ACCOUNT_ID = :B53 ,
CUSTOMER_PHONE_ID = :B52 , CUSTOMER_EMAIL_ID = :B51 ,
LAST_UPDATE_PROGRAM_CODE = :B50 , LAST_UPDATED_BY = :B49 ,
LAST_UPDATE_LOGIN = :B48 , LAST_UPDATE_DATE = :B47 , BILL_TO_PARTY_ID =
:B46 , SHIP_TO_PARTY_ID = :B45 , PROGRAM_ID = :B44 , PROGRAM_APPLICATION_ID
= :B43 , REQUEST_ID = :B42 , PROGRAM_LOGIN_ID = :B41 , BILL_TO_SITE_ID =
:B40 , SHIP_TO_SITE_ID = :B39 , STATUS_FLAG = :B38 , OBJECT_VERSION_NUMBER =
:B37 +1, INCIDENT_POINT_OF_INTEREST=:B36 , INCIDENT_CROSS_STREET=:B35 ,
INCIDENT_DIRECTION_QUALIFIER=:B34 , INCIDENT_DISTANCE_QUALIFIER=:B33 ,
INCIDENT_DISTANCE_QUAL_UOM =:B32 , INCIDENT_ADDRESS2 =:B31 ,
INCIDENT_ADDRESS3=:B30 , INCIDENT_ADDRESS4=:B29 , INCIDENT_ADDRESS_STYLE=
:B28 , INCIDENT_ADDR_LINES_PHONETIC =:B27 , INCIDENT_PO_BOX_NUMBER =:B26 ,
INCIDENT_HOUSE_NUMBER =:B25 , INCIDENT_STREET_SUFFIX =:B24 ,
INCIDENT_STREET =:B23 , INCIDENT_STREET_NUMBER =:B22 , INCIDENT_FLOOR=:B21 ,
INCIDENT_SUITE =:B20 , INCIDENT_POSTAL_PLUS4_CODE =:B19 ,
INCIDENT_POSITION =:B18 , INCIDENT_LOCATION_DIRECTIONS=:B17 ,
INCIDENT_LOCATION_DESCRIPTION =:B16 , INSTALL_SITE_ID =:B15 ,
INV_ORGANIZATION_ID= :B14 , OWNING_DEPARTMENT_ID = :B13 ,
INCIDENT_LOCATION_TYPE = :B12 , INCIDENT_LAST_MODIFIED_DATE = SYSDATE,
MAINT_ORGANIZATION_ID = :B11 , INSTRUMENT_PAYMENT_USE_ID = :B10 ,
SLA_DATE_1 = :B9 , SLA_DATE_2 = :B8 , SLA_DATE_3 = :B7 , SLA_DATE_4 = :B6 ,
SLA_DATE_5 = :B5 , SLA_DATE_6 = :B4 , SLA_DURATION_1 = :B3 , SLA_DURATION_2
= :B2
WHERE
ROWID = :B1
<****----------------------END STATEMENT---------------------------------------****>
After that statement this is what the tkprof generated reports shows
<****------------------------------------TKPROF-----------------------------------------****>
call count cpu elapsed disk query current rows
Parse 1 0.00 0.00 0 0 0 0
Execute 1 0.00 0.00 0 1 1 0
Fetch 0 0.00 0.00 0 0 0 0
total 2 0.00 0.00 0 1 1 0
Misses in library cache during parse: 1
Misses in library cache during execute: 1
Optimizer mode: ALL_ROWS
Parsing user id: 175 (recursive depth: 1)
Rows Row Source Operation
0 UPDATE CS_INCIDENTS_ALL_B (cr=0 pr=0 pw=0 time=0 us)
1 TABLE ACCESS BY USER ROWID CS_INCIDENTS_ALL_B (cr=1 pr=0 pw=0 time=0 us cost=1 size=285 card=1)
SQL ID: aahpwzps8m6at
Plan Hash: 0
ROLLBACK TO UPDATE_SERVICEREQUEST_PVT
call count cpu elapsed disk query current rows
Parse 1 0.00 0.00 0 0 0 0
Execute 1 0.00 0.01 0 0 4 0
Fetch 0 0.00 0.00 0 0 0 0
total 2 0.00 0.01 0 0 4 0
Misses in library cache during parse: 0
0 UPDATE CS_INCIDENTS_ALL_B (cr=0 pr=0 pw=0 time=0 us)
1 TABLE ACCESS BY USER ROWID CS_INCIDENTS_ALL_B (cr=1 pr=0 pw=0 time=0 us cost=1 size=285 card=1)
SQL ID: aahpwzps8m6at
Plan Hash: 0
ROLLBACK TO UPDATE_SERVICEREQUEST_PVT
call count cpu elapsed disk query current rows
Parse 1 0.00 0.00 0 0 0 0
Execute 1 0.00 0.01 0 0 4 0
Fetch 0 0.00 0.00 0 0 0 0
total 2 0.00 0.01 0 0 4 0
Misses in library cache during parse: 0
Parsing user id: 175 (recursive depth: 1)
<****------------------------------------END TKPROF-----------------------------------------****>

How to call Badi - CRM_ORDERADM_H_MERGE only on saving of service request.

Hello CRM Experts,
I am trying to change value of a field - "object_id" of table "CRMD_ORDERADM_H" while creation of a service request. I am doing this by implemeting BADI - CRM_ORDERADM_H_BADI, method - CRM_ORDERADM_H_MERGE. In this method I am creating a new number and updating it in Object_id field of orderadmh table. This badi is getting called on every button click like - NEW, SAVE, even on pressing enter in service request creation page.
But I want to execute the code written in this method only on clicking SAVE button in web ui. But I am not able to find a way to do so.
Please suggest something.
Thanks,
Pooja

Actually another way of doing this would be to create a new BTE function module instead. You can control the timing so that the function module will only fire once upon save if you configure the correct event timing.
To find out more on how to use this do a search here on CRMV_EVENT or run that transaction code in your system and click on "read this information".
For a bigger hint you would target:
Transaction Category - BUS20001 - or specific category that you need.
Execution TIme - 78 Before Saving
Object - ORDERADM_H
Event - BEFORE_SAVE
Attribute <*>
or perhaps
Execution TIme 88
Object ORDERADM_H
Event - INIT
or even:
Execution time - immediately
Object ORDERADM_H
Event AFTER_Create
In either case the call callback would be of type C call once per transaction
I would do an CRMV_EVENT_TRACE to figure out where to put this, but that's my best ideas.
Take care,
Stephen

ORA-12514: TNS:listener does not currently know of service requested in con

Hi All,
I am trying to create a physical standby using RMAN duplicate command.Yesterday I created it succesfully ,today I dropped the standby database I tried to create new one when I got hit by this error"
<code>
[email protected](standby) $ rman target sys/root123#@db1 auxiliary sys/root123#@standby
Recovery Manager: Release 11.2.0.1.0 - Production on Sun Mar 3 11:38:08 2013
Copyright (c) 1982, 2009, Oracle and/or its affiliates. All rights reserved.
RMAN-00571: ===========================================================
RMAN-00569: =============== ERROR MESSAGE STACK FOLLOWS ===============
RMAN-00571: ===========================================================
RMAN-00554: initialization of internal recovery manager package failed
RMAN-04005: error from target database:
ORA-12514: TNS:listener does not currently know of service requested in connect descriptor
[email protected](standby) $
</code>
below is my tnsname and listener files from primary
[email protected](db1) $ pwd
/u01/app/oracle/dbhome_1/network/admin
[email protected](db1) $
[email protected](db1) $
[email protected](db1) $
[email protected](db1) $
[email protected](db1) $
[email protected](db1) $ ls -ltr
total 28
-rw-r--r-- 1 oracle oinstall 187 May 7 2007 shrept.lst
drwxr-xr-x 2 oracle oinstall 4096 Sep 12 22:12 samples
-rw-r--r-- 1 oracle oinstall 40 Jan 20 03:38 sqlnet.ora_1
-rw-r----- 1 oracle oinstall 1004 Mar 3 00:33 tnsnames.ora
-rw-r--r-- 1 oracle oinstall 1004 Mar 3 11:27 tnsnames13030311AM2745.bak
-rw-r--r-- 1 oracle oinstall 514 Mar 3 11:27 listener13030311AM2745.bak
-rw-r--r-- 1 oracle oinstall 508 Mar 3 11:28 listener.ora
[email protected](db1) $
[email protected](db1) $
[email protected](db1) $
[email protected](db1) $ cat tnsnames.ora
# tnsnames.ora Network Configuration File: /u01/app/oracle/dbhome_1/network/admin/tnsnames.ora
# Generated by Oracle configuration tools.
DB1 =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = primary.swapnilkambli.com)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = db1.primary.swapnilkambli.com)
RCAT =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = primary.swapnilkambli.com)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = rcat.primary.swapnilkambli.com)
DB2 =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = primary.swapnilkambli.com)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = db2.primary.swapnilkambli.com)
STANDBY =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = standby.swapnilkambli.com)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = standby.standby.swapnilkambli.com)
[email protected](db1) $
[email protected](db1) $
[email protected](db1) $
[email protected](db1) $ cat listener.ora
# listener.ora Network Configuration File: /u01/app/oracle/dbhome_1/network/admin/listener.ora
# Generated by Oracle configuration tools.
SID_LIST_LISTENER =
(SID_LIST =
(SID_DESC =
(GLOBAL_DBNAME = rcat.primary.swapnilkambli.com)
(ORACLE_HOME = /u01/app/oracle/dbhome_1)
(SID_NAME = rcat)
LISTENER =
(DESCRIPTION_LIST =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = primary.swapnilkambli.com)(PORT = 1521))
ADR_BASE_LISTENER = /u01/app/oracle
[email protected](db1) $
[email protected](db1) $ lsnrctl services
LSNRCTL for Linux: Version 11.2.0.1.0 - Production on 03-MAR-2013 11:42:52
Copyright (c) 1991, 2009, Oracle. All rights reserved.
Connecting to (DESCRIPTION=(ADDRESS=(PROTOCOL=TCP)(HOST=primary.swapnilkambli.com)(PORT=1521)))
Services Summary...
Service "db1.primary.swapnilkambli.com" has 1 instance(s).
Instance "db1", status READY, has 1 handler(s) for this service...
Handler(s):
"DEDICATED" established:6 refused:0 state:ready
LOCAL SERVER
Service "db1XDB.primary.swapnilkambli.com" has 1 instance(s).
Instance "db1", status READY, has 1 handler(s) for this service...
Handler(s):
"D000" established:0 refused:0 current:0 max:1022 state:ready
DISPATCHER <machine: primary.swapnilkambli.com, pid: 2617>
(ADDRESS=(PROTOCOL=tcp)(HOST=primary.swapnilkambli.com)(PORT=23611))
Service "rcat.primary.swapnilkambli.com" has 1 instance(s).
Instance "rcat", status UNKNOWN, has 1 handler(s) for this service...
Handler(s):
"DEDICATED" established:0 refused:0
LOCAL SERVER
The command completed successfully
[email protected](db1) $ tnsping db1
TNS Ping Utility for Linux: Version 11.2.0.1.0 - Production on 03-MAR-2013 11:43:36
Copyright (c) 1997, 2009, Oracle. All rights reserved.
Used parameter files:
Used TNSNAMES adapter to resolve the alias
Attempting to contact (DESCRIPTION = (ADDRESS = (PROTOCOL = TCP)(HOST = primary.swapnilkambli.com)(PORT = 1521)) (CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME = db1.primary.swapnilkambli.com)))
OK (0 msec)
[email protected](db1) $
[email protected](db1) $
[email protected](db1) $ tnsping standby
TNS Ping Utility for Linux: Version 11.2.0.1.0 - Production on 03-MAR-2013 11:43:44
Copyright (c) 1997, 2009, Oracle. All rights reserved.
Used parameter files:
Used TNSNAMES adapter to resolve the alias
Attempting to contact (DESCRIPTION = (ADDRESS = (PROTOCOL = TCP)(HOST = standby.swapnilkambli.com)(PORT = 1521)) (CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME = standby.standby.swapnilkambli.com)))
OK (0 msec)
and below are my entries from standby server
[email protected](standby) $ pwd
/u01/app/oracle/dbhome_1/network/admin
[email protected](standby) $
[email protected](standby) $
[email protected](standby) $
[email protected](standby) $
[email protected](standby) $
[email protected](standby) $ ls -ltr
total 24
-rw-r--r-- 1 oracle oinstall 187 May 7 2007 shrept.lst
drwxr-xr-x 2 oracle oinstall 4096 Sep 12 22:12 samples
-rw-r----- 1 oracle oinstall 576 Mar 3 11:21 tnsnames.ora
-rw-r--r-- 1 oracle oinstall 576 Mar 3 11:25 tnsnames13030311AM2540.bak
-rw-r--r-- 1 oracle oinstall 514 Mar 3 11:25 listener13030311AM2540.bak
-rw-r--r-- 1 oracle oinstall 514 Mar 3 11:26 listener.ora
[email protected](standby) $
[email protected](standby) $
[email protected](standby) $
[email protected](standby) $ cat tnsnames.ora
# tnsnames.ora Network Configuration File: /u01/app/oracle/dbhome_1/network/admin/tnsnames.ora
# Generated by Oracle configuration tools.
DB1 =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = primary.swapnilkambli.com)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = db1.primary.swapnilkambli.com)
STANDBY =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = standby.swapnilkambli.com)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = standby.standby.swapnilkambli.com)
[email protected](standby) $
[email protected](standby) $
[email protected](standby) $ cat listener.ora
# listener.ora Network Configuration File: /u01/app/oracle/dbhome_1/network/admin/listener.ora
# Generated by Oracle configuration tools.
SID_LIST_LISTENER =
(SID_LIST =
(SID_DESC =
(GLOBAL_DBNAME = standby.standby.swapnilkambli.com)
(ORACLE_HOME = /u01/app/oracle/dbhome_1)
(SID_NAME = standby)
LISTENER =
(DESCRIPTION_LIST =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = standby.swapnilkambli.com)(PORT = 1521))
ADR_BASE_LISTENER = /u01/app/oracle
[email protected](standby) $
[email protected](standby) $ lsnrctl services
LSNRCTL for Linux: Version 11.2.0.1.0 - Production on 03-MAR-2013 11:43:14
Copyright (c) 1991, 2009, Oracle. All rights reserved.
Connecting to (DESCRIPTION=(ADDRESS=(PROTOCOL=TCP)(HOST=standby.swapnilkambli.com)(PORT=1521)))
Services Summary...
Service "standby" has 1 instance(s).
Instance "standby", status BLOCKED, has 1 handler(s) for this service...
Handler(s):
"DEDICATED" established:0 refused:0 state:ready
LOCAL SERVER
Service "standby.standby.swapnilkambli.com" has 1 instance(s).
Instance "standby", status UNKNOWN, has 1 handler(s) for this service...
Handler(s):
"DEDICATED" established:3 refused:0
LOCAL SERVER
The command completed successfully
[email protected](standby) $ tnsping db1
TNS Ping Utility for Linux: Version 11.2.0.1.0 - Production on 03-MAR-2013 11:49:12
Copyright (c) 1997, 2009, Oracle. All rights reserved.
Used parameter files:
Used TNSNAMES adapter to resolve the alias
Attempting to contact (DESCRIPTION = (ADDRESS = (PROTOCOL = TCP)(HOST = primary.swapnilkambli.com)(PORT = 1521)) (CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME = db1.primary.swapnilkambli.com)))
OK (0 msec)
[email protected](standby) $
[email protected](standby) $
[email protected](standby) $ tnsping standby
TNS Ping Utility for Linux: Version 11.2.0.1.0 - Production on 03-MAR-2013 11:49:18
Copyright (c) 1997, 2009, Oracle. All rights reserved.
Used parameter files:
Used TNSNAMES adapter to resolve the alias
Attempting to contact (DESCRIPTION = (ADDRESS = (PROTOCOL = TCP)(HOST = standby.swapnilkambli.com)(PORT = 1521)) (CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME = standby.standby.swapnilkambli.com)))
OK (0 msec)
tnsping works from both side I am able to connect from primary as below:
[email protected](db1) $ rman target sys/root123#@db1 auxiliary sys/root123#@standby
Recovery Manager: Release 11.2.0.1.0 - Production on Sun Mar 3 11:44:23 2013
Copyright (c) 1982, 2009, Oracle and/or its affiliates. All rights reserved.
connected to target database: DB1 (DBID=1402881212)
connected to auxiliary database: DB1 (not mounted)
RMAN>
DB version 11.2.0.1.0
OS version Linux 2.6.18-194.el5 #1 SMP Mon Mar 29 22:10:29 EDT 2010 x86_64 x86_64 x86_64 GNU/Linux
primary server--- primary.swapnilkambli.com
primary database--- db1
standby server--- standby.swapnilkambli.com
standby database--- standby
After I dropped the physical standby first time I did make some changes in tns of standby server which I dont recollect.
Help on this error ORA-12514 is available on internet but I did not find anything helpful to my situation
Edited by: user12860499 on Mar 2, 2013 10:45 PM

GOT IT!!!!
I check listener trace and found below:
Log messages written to /u01/app/oracle/diag/tnslsnr/standby/listener/alert/log.xml
03-MAR-2013 12:21:59 * (CONNECT_DATA=(CID=(PROGRAM=)(HOST=standby.swapnilkambli.com)(USER=oracle))(COMMAND=reload)(ARGUMENTS=64)(SERVICE=LISTENER)(VERSION=186646784)) * reload * 0
03-MAR-2013 12:22:00 * service_register * standby * 0
Sun Mar 03 12:22:16 2013
03-MAR-2013 12:22:16 * (CONNECT_DATA=(SERVER=DEDICATED)(SERVICE_NAME=db1.primary.swapnilkambli.com)(CID=(PROGRAM=rman)(HOST=standby.swapnilkambli.com)(USER=oracle))) * (ADDRESS=(PROTOCOL=tcp)(HOST=127.0.0.1)(PORT=39512)) * establish * db1.primary.swapnilkambli.com * 12514
TNS-12514: TNS:listener does not currently know of service requested in connect descriptor
03-MAR-2013 12:22:20 * (CONNECT_DATA=(SERVER=DEDICATED)(SERVICE_NAME=standby.standby.swapnilkambli.com)(CID=(PROGRAM=rman)(HOST=standby.swapnilkambli.com)(USER=oracle))) * (ADDRESS=(PROTOCOL=tcp)(HOST=192.168.56.102)(PORT=54862)) * establish * standby.standby.swapnilkambli.com * 0
03-MAR-2013 12:22:20 * (CONNECT_DATA=(SERVER=DEDICATED)(SERVICE_NAME=standby.standby.swapnilkambli.com)(CID=(PROGRAM=rman)(HOST=standby.swapnilkambli.com)(USER=oracle))) * (ADDRESS=(PROTOCOL=tcp)(HOST=192.168.56.102)(PORT=54863)) * establish * standby.standby.swapnilkambli.com * 0
03-MAR-2013 12:22:20 * (CONNECT_DATA=(SERVER=DEDICATED)(SERVICE_NAME=standby.standby.swapnilkambli.com)(CID=(PROGRAM=rman)(HOST=standby.swapnilkambli.com)(USER=oracle))) * (ADDRESS=(PROTOCOL=tcp)(HOST=192.168.56.102)(PORT=54864)) * establish * standby.standby.swapnilkambli.com * 0
Sun Mar 03 12:22:27 2013
03-MAR-2013 12:22:27 * service_update * standby * 0
Sun Mar 03 12:22:40 2013
03-MAR-2013 12:22:40 * (CONNECT_DATA=(SERVER=DEDICATED)(SERVICE_NAME=standby.standby.swapnilkambli.com)(CID=(PROGRAM=rman)(HOST=primary.swapnilkambli.com)(USER=oracle))) * (ADDRESS=(PROTOCOL=tcp)(HOST=192.168.56.101)(PORT=60821)) * establish * standby.standby.swapnilkambli.com * 0
03-MAR-2013 12:22:40 * (CONNECT_DATA=(SERVER=DEDICATED)(SERVICE_NAME=standby.standby.swapnilkambli.com)(CID=(PROGRAM=rman)(HOST=primary.swapnilkambli.com)(USER=oracle))) * (ADDRESS=(PROTOCOL=tcp)(HOST=192.168.56.101)(PORT=60822)) * establish * standby.standby.swapnilkambli.com * 0
03-MAR-2013 12:22:40 * (CONNECT_DATA=(SERVER=DEDICATED)(SERVICE_NAME=standby.standby.swapnilkambli.com)(CID=(PROGRAM=rman)(HOST=primary.swapnilkambli.com)(USER=oracle))) * (ADDRESS=(PROTOCOL=tcp)(HOST=192.168.56.101)(PORT=60823)) * establish * standby.standby.swapnilkambli.com * 0
03-MAR-2013 12:22:42 * service_update * standby * 0
03-MAR-2013 12:22:45 * service_update * standby * 0
Sun Mar 03 12:22:51 2013
03-MAR-2013 12:22:51 * (CONNECT_DATA=(SERVER=DEDICATED)(SERVICE_NAME=db1.primary.swapnilkambli.com)(CID=(PROGRAM=rman)(HOST=standby.swapnilkambli.com)(USER=oracle))) * (ADDRESS=(PROTOCOL=tcp)(HOST=127.0.0.1)(PORT=39536)) * establish * db1.primary.swapnilkambli.com * 12514
TNS-12514: TNS:listener does not currently know of service requested in connect descriptor
there was a entry in /etc/hosts which was directing primary.swapnilkambli.com to 127.0.01
This was because I created this OS from a Virtual box template wherein that entry was made.
I changed the /etc/hosts to refelct the true address and it worked!!

How to cancel a service request?

I had been running the Ipod in the car and noticed it had gone into the red. I turned it off and it went off normally. When I got home I hooked it to the computer to charge and it froze up completely, no response to anything, hold button, click wheel, weirdest yet, the backlight stayed on permanantly. And the computer did not recognize that it was even connected in Itunes or as a drive.
So I freaked out a bit and after an hour or so while( after trying what I could which was basically holding controls down and flipping the hold button off and on ) I gave up and put in a service request, and went to bed.
The next day, I noticed that the Ipod was dark ( which I expected since the battery was almost gone and the backlite was stuck on ). But just for fun I press the clickwheel on and lo and behold, it came back on as normal. I hooked it up to the computer as usual and it was visible to Itunes and the computer as it should have before. So I went through the reset process just in case and relaoded my music.
So I guess there should be a 6th "R" Let it sit over night and see if it still screwed up the next day
Now I'm stuck trying to figure out how to cancel a service after already receiving the return box Which was very fast by the way. Like, 2 days. Anyway, I looked all over the support site and could not find anything that looked like what I needed.
Does anyone have any idea what I need to do to cancel the service request?
Mike
Dell Dimension 8400 Windows XP Pro
Dell Dimension 8400 Windows XP Pro

Call apple...
Apple Phone Numbers
btabz

E-Mail Inbound - reply is not linked to Service Request

Hi all,
we set up the E-Mail Inbound according to this guide E-MAIL INBOUND CONFIGURATION- ALM: Incident Management - SAP IT Service Management on SAP Solution Manager - SCN Wiki
The only difference to the Settings of the guide is that we maintained it for the ZMRQ. If we send an E-Mail to the System, then automatically a service request will be created. E.g. In the status "Customer Action" the requester gets an E-Mail with a tracking ID and can reply. But now we are facing a problem, the mail is not linked to the already existing ZMRQ and according to the rule policy again a new ZMRQ is created.
So we tried in addition to the mentioned guide above also this How to set up Threading in ERMS - CRM - SCN Wiki , this linked the ZMRQ to the mail. I am wondering a bit, because I know other systems with working inbound functionality and they are not set-up as in the Threading guide. Furthermore some other issues still exists after the reply the Status of the ticket is not automatically set to "in process", the text fields are not copied etc.
Now I removed the settings from How to set up Threading in ERMS - CRM - SCN Wiki again, because I think the reason is something else...
Does anyone know where the tracking ID of the incoming mail is checked? Does this take place in the workflow? I am thankful for every advice!
Regards
Katja

renstarr,
I don't own the items purchased anymore...
For new Apple ID iTunes says something like "This Apple ID has not been used with iTunes yet" and asks me for the credit card details etc
For testing puproses I've deleted one of the purchased application from my device and iTunes claims that I need to buy it again....

Web service request ....one db connection per session OR all share one...

in servlet i use
public void init(ServletConfig config) throws ServletException { }
so it only gets the db connection once per session
now that I am working on a web service....im not sure how to do something similiar
I want to either have all request coming in to use the same ONE connection OR maybe one created per session
I have way too many web service requests and it creates too many jdbc connections....what can i do to pervent this?
I dont care if they have to wait longer;
I just want to cut down the number of jdbc connections to 1 to 2
any help appreciated, thanks

You want to use a connection pool. If you just use one connection, your web users are likely to be waiting on the availabilty of the connection. A pool will let you set whatever maximum you want; 1 or 100...
There are a number of database connection pooling options. One of the morepopular is DBCP, part of the Apache project, which is free and open source.
http://jakarta.apache.org/commons/dbcp/
There are other such "drop in" poolers and some database vendors are now supplying connection pooling in their drivers.

Service request? how long to replace?

After talking to customer service I filled out the service request form. Now on the status page it says "item shipped".
Anyone know how if there is a tracking link or how long it'll take? Also aren't they supposed to send me a box to return my nano before they ship me a replacement?

yes, they will send you a box to send back your unit
you should the box in 1-2 days (depending on your location)

Service Request template with status resolved

Hi all,
There is a way to create a Service Request template with the status "resolved"? We would like to use this kind of template in a location when we don't care about the issues, but we need to know their number. So we just have to open a new
SR, apply that template and close it automatically.
Thank you,
Eugen

Hi,
If no Activities related to your Service Request it will completed automatically, If actitivities related than you must create a workflow to complete the activities first, then your SR will be completed.
Antoine AL Ibry

Service request question with iPhone 4

Tody I requested a service on my iPhone 4 and did all the steps they required, and it went successfully. I took my iPhone to the UPS store and gave it to them while giving them my repair ID. Later I realized that I needed to change the return address so I called Apple and while I was doing this someone in the dispatch department cancelled my first service request. The representative that I had talked to was kind enough to create a new one for me and that worked out but I had already given my iPhone to the UPS store with the old repair ID. Should I be worried that I will not recieve my iPhone back now that the repair ID I used to give the iPhone to the UPS store has been cancelled? The representative told me that the dispatch department would take care of everything, but I am still worried that now I might not get my phone successfully returned...

Hello Blowem,
call Apple Support back maybe in the AM
tomorrow to see if they have all of your
info correct. Make sure you have your serial
number and all of the UPS data on hand.
Be patient and polite. I have never had anything
but excellent support from Apple. Hope this holds
true for you.
Good Luck,
A

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