Service Request template with status resolved

Hi all,
There is a way to create a Service Request template with the status "resolved"? We would like to use this kind of template in a location when we don't care about the issues, but we need to know their number. So we just have to open a new
SR, apply that template and close it automatically.
Thank you,
Eugen

Hi,
If no Activities related to your Service Request it will completed automatically, If actitivities related than you must create a workflow to complete the activities first, then your SR will be completed.
Antoine AL Ibry

Similar Messages

Reporting In Service Manager 2012 - How To Get A List Of All Service Requests Regardless of Status

Within the Custom Reporting Options available to users of Ssystem Center Service Manager 2012, which would one use to create reports that do not contain any agregated data but are instead detail level info such as a list of all Service Requests reardless
of status? I want to include within the report the same data you see on the main page of a Service Request when you double-click a Service Request within Service Manager and it pops opne the details of the Service Request.
I'm trying to get the following info for each Service Requests
SR ID (i.e. SR1234)
Affected User
Title
Description
Priority
Source
Area
Support Group
Assigned To
Created By and Created On
I know the cubes w/Excel offer a great way to get data for a **piece meal report or for getting agregated data (I.E. counts, sums, avergares, Max's & Mins) but I need a report that has zero totals and no agregations.
Thanks
** A piece meal report is a report that has to be manually pieced together by combining data from others reports and other sources because no single report can be constructed to bring all the data togethere into a single report. If you've ever
worked with an accountant taht uses Excel for everything but who has no idea how SQL or databases in general are deisgned then chances are you've either been asked to create a piece meal report for them and or seen them do one them selves when they open a
spreadshet and dump into it disperate data from a variety of sources and then ask you why you can't automate that same report for them.

the following thread covers some good SQL queries to get details about the Incident Request, just amend them to cover the Service Request
http://social.technet.microsoft.com/Forums/systemcenter/en-US/e703641d-3e05-4df4-be2b-bf9bd62534f8/how-to-generate-incident-report-with-incident-description-field-in-scsm-2012-sp1

Activity Templates inside Service Request Templates

I have run into a problem and I was hoping there is an easy solution.
I have built Activity Templates for Access Requests, one template per application.
Then I have Service Requests for per Job Code, which include up to 20 of those Activity Templates.
I did it this way specifically so if an Application Access process changed, I could just edit the Activity Template for that Application, and all the Service Requests that use that template would update as well.... or so you would think.
I just had to change some, and my service request is still showing the old templates, not the esits I did. I waited over an hour. Is this a workflow problem, or a functionality problem? If the Service Request Template saves when created instead of pullign
the activity templates each time its opened, it defeats my purpose of trying to do this modularly. This also makes absolutely no sense to me either, if that is in effect how it works.
What that will mean is I will have to edit every service request that uses a specific activity, instead of just that activity template.

Activity templates do not cascade. When you add an activity template to a Service Request, SCSM creates a copy of the activity template _inside_ the SR template. That's where they diverge.
Any further changes to the original activity template will not be replicated to any SRs that contain that activity.
I'm sorry to say that's the way SCSM's template management was implemented.

Service Request disappears from the list of My Service Requests after changing status to In process

Service Request disappears from the list of My Service Requests after changing status to In process
Incident manager (resp.) > Agent Dashboard

Hi,
As far as I know, this is a new feedback, Please vote this customer voice, here is the link:
http://feedback.azure.com/forums/216926-service-bus/suggestions/6062851-batching-in-rest-api, or create a new voice at azure feedback forum:
http://feedback.azure.com/forums/34192--general-feedback
Best Regards,
Jambor
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
Click
HERE to participate the survey.

Unable to Create Service Request Template in CRM

Hello,
I need to create a service request template in crm web ui,
Following are the steps followed.
I have identified the transaction type as SRQT screen shot attached below
However when I click on on the work center link groups of the service pro role, I am not able to find the same for the service request template
As per the post below it says that you need to go navigation bar profile and add the SM-SUPPORT work center and the work center link group as SM-SRQT-CR
How to customize service request templates
The error appears when I try to add the logical link id,
Because of the above error I am not able to create service request template in sap crm, please advice which logical link ID, I need to use so that the service request template can be created in the system.
Kind Regards
Atul

Hi Atul,
1. Screen shot 1 is correct
2. Screen shot 2 - You are at end of all work centers in your custom role which you might have copied from standard or Z role. If you look in standard role SERVICEPRO, navigation bar profile SRV-PRO, work center - SRV-ORD, you will find service request template
In Cases work Center in standard SERVICEPRO role you can create service request template.
Try copying this to your custom role in your required work center. It should work.
Regards,
Niraj

User exit or BADI to validate service request value with PO value

Dear gurus,
Is there any userexit or BADI to validate service request value with PO value. Please help me regarding this.
Thanks in advance

Hi,
Please check these enhancements (SMOD) for user exits available of transaction ML81N.
SRV_FRM - SRV: Formula calculation (obsolete since 4.0A!)
SRVSEL   - Service selection from non-SAP systems
SRVREL   - Changes to comm. structure for release of entry sheet
SRVQUOT - Service export/import for inquiry/quotations
SRVPOWEB - Purchase order for service entry in Web
SRVMSTLV - Conversion of data during importing of standard service cat.
SRVMAIL1 - Processing of mail before generation of sheet
SRVLIMIT - Limit check
SRVKNTTP - Setting the account assgnmt category when reading in, if "U"
SRVEUSCR - User screen on entry sheet tabstrip
SRVESSR - Set entry sheet header data
SRVESLL - Service line checks
SRVESKN - Set account assignment in service line
SRVESI   - Data conversion entry sheet interface
SRVENTRY - Unplanned part of entry sheet (obsolete since Rel. 3.1G)
SRVEDIT - Service list control maintenance/display)
SRVDET    - User screen on tab strip of service detail screen
INTERFAC - Interface for data transfer
Regards,
Ferry Lianto

Profile Manager: Service has failed with status 500?

I am getting a "Service has failed with status 500" error when trying to enroll a device with profile manager. Does anyone have a resolution for this?

In OS X Server 2.1.1 there seems to be an error, according to: https://discussions.apple.com/thread/4365626?start=0&tstart=0

Local move requests stuck with status "queued" at 0% completion

Hello all,
I'm running Exchange server 2010 SP3 with no aditonal RU.
Suddenly we are unable to perform local move requests of mailboxes between databases.
The requests will turn up in the list at Recipient "Configuration\Move Requests" but remain the with status Queued with 0% completion.
It does not matter if the move request is initiated by EMC of the Shell.
I cant find a solution so if someone has some advise that would be great,
I tried the following:
- Restarted the Mailbox Replication service on the CAS server
- Rebooted the Mailbox, CAS and Edge server
- Run a Test-MRSHealth check against the CAS
- Checked all logs but there are no related entries
- Checked my admin account permissions
- Checked if it is related to certain mailboxes and source and destination databases which isn't the case
What else can I do or check?
Kind regards,
Alex

Hi,
You mentioned you checked the event log, but there was no related events.
Have you tried to use the get-moverequest | get-moverequeststatistics cmdlet to check result?
If no, please run this command to see if there is any clues that can be used to narrow down this issue.
Best regards,
Belinda
Belinda Ma
TechNet Community Support

Service Request Report with related Activities?

Just curious if anyone has seen or created an SSRS report off the DWDataMart related to Service Requests and corresponding activities? Specifically I am looking for approval activities and the approvers/status which relate back to Service Requests.

Smjohn,
Perhaps narative reporting can assist with this, I have a document I can send you that gives you information on narrative reporting. You can email me at alex.neill@{see profile}
regards
Alex

Service request error with TDS3034B Scope

Hello,
I am getting an error with a service request when initializing my oscilloscope. When I use the VISA Discard Events vi, there is an error 1073676292 that says
VISA: (Hex 0x3FFF0004) Operation completed successfully, but queue was already empty.
However, immediately after, I use VISA Enable Event and get an error 1073676290 that says
VISA: (Hex 0x3FFF0002) Specified event is already enabled for at least one of the specified mechanisms.
Both Discard and Enable Events are Service Request, so I am unsure why it would read that there is an empty queue, and then afterwards read that the Service Request is already enabled.
Thank you for any help you may be able to give on the subject.

Hello,
Has the event already been enabled before this? I believe it will stay enabled until the VISA Disable Event VI is called, and not the VISA Discard Events VI.
Regards,

Service request question with iPhone 4

Tody I requested a service on my iPhone 4 and did all the steps they required, and it went successfully. I took my iPhone to the UPS store and gave it to them while giving them my repair ID. Later I realized that I needed to change the return address so I called Apple and while I was doing this someone in the dispatch department cancelled my first service request. The representative that I had talked to was kind enough to create a new one for me and that worked out but I had already given my iPhone to the UPS store with the old repair ID. Should I be worried that I will not recieve my iPhone back now that the repair ID I used to give the iPhone to the UPS store has been cancelled? The representative told me that the dispatch department would take care of everything, but I am still worried that now I might not get my phone successfully returned...

Hello Blowem,
call Apple Support back maybe in the AM
tomorrow to see if they have all of your
info correct. Make sure you have your serial
number and all of the UPS data on hand.
Be patient and polite. I have never had anything
but excellent support from Apple. Hope this holds
true for you.
Good Luck,
A

Test published web service experiment error with Status Code 400

I have created an experiment in Azure ML Studio free version that works perfectly in Azure ML Studio when running. After the web service publication I am presented with the following error when I call a test for my web service.
5: Error 0085: The following error occurred during script evaluation, please view the output log for more information: ---------- Start of error
message from Python interpreter ---------- data:text/plain,Caught exception while executing function: Traceback (most recent call last): File "\server\InvokePy.py", line 98, in executeScript outframe = mod.azureml_main(*inframes) File "\temp\azuremod.py",
line 55, in azureml_main File "C:\pyhome\lib\site-packages\pandas\core\indexing.py", line 119, in setitem self._setitem_with_indexer(indexer,
value) File "C:\pyhome\lib\site-packages\pandas\core\indexing.py", line 438, in _setitem_with_indexer raise ValueError('Must have equal len keys and value ' ValueError: Must have equal len keys and value when setting with an iterable ---------- End
of error message from Python interpreter ----------, Error code: ModuleExecutionError, Http status code: 400, Request id: 2c22cced-a109-4e12-856e-455a90644e68, Timestamp: Thu, 23 Apr 2015 10:28:12 GMT
The input data for the test are:
userID = "U5000"
restaurant = "resA"
rating=1
These data are exactly the saame data that my experiment takes as input in Azure ML Studio running mode. My experiment is consisted of 2 python scripts and one meta data editor. The first python script reads the input data, calculates and feeds them into
the metadata editor and the metadata editor feeds the result into the second python script. The second python script module code is very simply and just pivots the data fed:
import pandas as pd
def azureml_main(dataframe1):
newtable = pd.pivot_table(dataframe1, index="restaurant", columns='userID', values="rating")
return newtable,
I cannot understand what is the error and why it is not raised during the running proccess but it is rised during the testing web service proccess. I should note here that when I use only one python script module the above error is not raised in the web
service call. Waiting for your response
Thank you very much.

Related to
https://social.msdn.microsoft.com/Forums/azure/en-US/ff40b046-a7bb-4718-bedc-4260ef95d8d7/test-web-service-published-returns-error-code-internalerror-http-status-code-500?forum=MachineLearning
Thanks for the feedback. This is a known issue. We are working on it. Sorry for the inconvenience.
Luis Cabrera. Program Manager -- Azure Machine Learning @luisito_cabrera Disclaimer: This post is provided &quot;AS IS&quot; with no warranties, and confer no rights.

How to setup the email service & report template with BO XI3

Hi,
I'm new to BOBJ. Can anyone share your experience and guidelines on setting up the email server? I tried to do it in CMC, yet it doesn't works.
My requirement is that :
1. I need to send the WebI report to a group of users in a specific datetime(scheduler). Can BO XI3 works in this way?If yes,then how?
2. Is there a way to configure the WebI report with Company Logo and Company Name? Maybe we can called it as a report template, so the Company Logo and Company Name will appear whenever the user create any new report. How should I handle this?
Please advise.
Much appreciation for your help!
Best regards,
Tee

1. There are a few steps to set up an email server. The best guide to this is the BOE administrators guide, which you can access at help.sap.com or try this link http://help.sap.com/businessobject/product_guides/boexir31/en/xi3-1_bip_admin_en.pdf
You will want to go the section on Email destination properties.
Basically you will need the details of your SMTP server, and enter details for the appropriate job server(s).
2. To setup a Webi template you create a report off of a Universe, format it so it displays your company logo in your header (look at the properties tab), and hard-code your company name, or use a dimension object with your company name in the query.
Do your formatting on this simple report how you want it, i.e. fonts, borders, shading, page margins etc. Then in your query strip out all query objects apart from at least one, which is common between all your universes (i..e you could define a dummy variable like Today's date in all your universes).
Save this report as 'Template Report' or similar, and ask all your users to use that as the starting point. So they would edit the template report, re-point the report to whatever universe they wanted then save it as a different name. Make sure they don't overwrite the template report.
Good luck!

Service Requests not resolving

Good Morning TechNet Experts,
I have been having an issue with service requests and I'm one week away from deployment. Basically, I had no need for a "Review" activity, we implement service requests the same way we implement incidents. An analyst opens a ticket for customer,
once service has been applied they should resolve the service request. With incidents this is easy, you just change the incident status to resolved...
However, with Service Requests I created a new template that did not require the "Approval" activity, only the "Apply Service" activity. My Idea was when an analyst is finished with the ticket, he/she just marks the "Apply Service"
activity as completed and the service request can move to "Completed" status.
Although the activity is being marked as completed, the ticket is not changing status. Some are stuck in "In Progress" and some are stuck in "New" status (even though the activity is showing as completed....). These have been stuck for
more than 24 hours now... when this actually goes into production a week from now even 5 minutes is a long time.
What can I do to solve this? I am open to implementing a new procedure if required. Thanks in advance!

Hi,
First of all, it looks like you are having an issue with your workflows. Please restart the HealthService (Microsoft Monitoring Agent) and check if the workflows restart. Do other workflows run (e.g. notification subscriptions)?
Secondly, if you are using service requests with only one manual activity, I believe the handling is a little bit complicated for your analysts. Why don't you remove all activities completely from your SR template? The service request will then go to status
"Submitted" once created, and the analyst can use the task "Complete" to complete the SR without having to worry about activities.
HTH,
Dieter

SCSM 2012 - service requests auto complete even with activities in them

I introduced SCSM 2012 on Monday at out company. I have a number of service requests templates that the service desk use.
I have seen a major fault. Occasionally when a request is raised from the template the goes straight to complete and therefore the manual activities are stuck in pending and i have to kill the activities using a powershell script. Below is a screen shot
showing an example.
THis was raised from a template the service desk use frequently. The template is ok because we have used it several times. In the example below service desk raised the template - as ever when you raise a request the system moves it from 'new' to 'In Progress'
- which is fine you should expect this - but then it automatically moves it from 'In Progress to 'Complete' - this is without the activity being completed. The activity is then stuck in pending. No one is marking the request as complete, the system is doing
it - but why??????? there are no workflows set up at all for Service Requests

Hi CCOTS-KN
You can actually quite easily test this.
Create an SR from a template that has 3 Manual Activities. Once created it will progress through the 'Submitted' status to the 'In Progress' status. The first Manual Activity should also be 'In Progress'. Now complete the first Manual Activity,
then wait for the second Manual Activity to go to the 'In Progress' status. Now, put the SR 'On Hold'. Wait for a couple of minutes - until the 2nd and 3rd Manual Activities are paused. Now resume the SR. What should happen is that
the Manual Activity resume workflow should trigger before other workflows, resulting in the SR and the Manual Activities remaining 'In Progress'. If the issue is not fixed, the completion workflow will trigger first resulting in a completed SR with paused
activities.
HTH
Cheers
Shaun

Service Request template with status resolved

Similar Messages

Maybe you are looking for