Service Ticket SLA with Service Agreement

hi experts,
we have a requirment where we need to create service tickets with reference to service agreement. As per the doucmentation, service agreements can be created based on sold to party BP or BP type. We are planning to use with BP Type as we dont want to maintain at every BP level. Now the issue is, i dont have sales org data maintained at all sold-to party level. we have thousands of existing customers and maintaining their sales area data now is gonig to be difficult task.
Is there any alternate way to create Service ticket with reference SLA? is it possbile to determine SLA information purely based on BP type and organization info provided in service agreement (without going to sales area of the corresponding BP)
another question: if i create a copy of standard OAS service agreement and remove the org determination for sales org, will it work? Does the SLA determination still happens from service ticket?
i dont think service contracts work in thsi scenario either.
any details steps in this aspect would be greatly appriciated and rewared.
Thank you
Raghavendra

Hello,
only a small hind which is maybe interesting:
If you use service request instead of service ticket you will be able to use a SLA determination procedure in the customizing of servicerequest.
This is quiet usefull - we changed from ticket to servicerequest.
Best regards
Manfred
Edited by: ManniF on Mar 30, 2010 4:58 PM

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Edited by: manas sahoo on Aug 6, 2008 9:44 AM

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