Customer Service Ticketing not always sending enquiry to CSR mailbox?

Hi,
I've set up Customer Service Ticketing (CST) with a single CSR in Level 1 and a single different CSR in Level 2, using least load as the delivery rule. I've been sending test mails and I'm finding that not all of the emails I send are reaching the Level 1 CSR's mailbox (this is a different mailbox and someone who is set up in admin), although all are being received in to the mailbox I designated as the incoming (customerservice@) mailbox. Is anyone else seeing this problem, or know of a reason/fix for this issue? It renders the CST system unusable if this is a known issue that cannot be resolved? Cheers.
Regards, Mark

No answer , therefore closing thread

Similar Messages

Customer service ticketing threads

For some reason the threads in the customer service ticketing process are not showing up on the case page in the Admin Console. We followed the steps in the KnowledgeBase article found here: http://kb.worldsecuresystems.com/kb/customer-service-ticketing.html
Briefly here are the steps taken:
Set up User Roles
Set up a Workflow
Set up the Customer Service Ticketing options (Admin Console > Site Settings > Customer Service Ticketing)
we're using a dedicated email address
we make sure the 'enable' box is checked
we've tried each of the options in the 'Automatically Assign Case' drop-down menu
all the fields are filled in correctly according to the KB article mentioned above
we've set up the autoresponder
we've also set up the CST System Email
Set up a Secure Zone
created a page in the secure zone that lists the tickets (cases) and that works with the exception of the subject
created a page in the secure zone where the logged-in user can submit a ticket and that seems to work fine
the form's settings are in set to proper secure zone
we've tried setting the form to both use a workflow and not use a workflow in testing
When testing this setup
the user enters a subject and the issue, presses the 'send' button
the user gets an email confirmation
if using a workflow, the CSR gets a workflow notification, not a customer service ticket as shown in the KB article aboveif not using a workflow, the CSR gets no notice, no ticket as email
Okay, we can click on a link in the workflow notification and go directly to the user's case. No CSR has been set, but we can set that. The subject can be copied and pasted from the user's submission into the field at the top of the case dialog page (also labeled 'Subject') and that subject line will display in the ticket list the user sees in the secure zone. We can also set the status to 'open' if the option to set that to 'open' from the Customer Service Ticketing options page did not do it. So, we're guessing a little from here. We send a message from the ticket (case) page. That message reaches the user's mailbox. The message has a note at the top which tells the user to add a reply if they want above a marked line. When we test this function, we're thinking if the user adds some follow-up message above the quoted line and sends that email, it will be appended to the thread, the CSR will get a notice, and we would be able to see the new message from the user in the thread on the ticket (case) page and the user could also see the thread in their secure zone ticket detail page. We can send several messages to the user and, from our testing thus far, each time the test user adds a comment above the reply line and sends that message back, nothing happens. The CSR gets no notice. The reply does not show up as part of a thread anywhere.
We've noticed the options for using a workflow on the ticket or case page and there's a twirl-down menu for other types of workflows but no mention of these options is explained in the KB article we followed so we are not clear about their use.
With all that said, we're hoping someone can point out what we are not seeing and where we are getting lost.
Thanks for reading this long dissertation in trying to explain the circumstances and thanks for any help. It's much appreciated.

I''m not sure this can be done. You might be able to set this up by launching a specific workflow from a custom form. If you setup a few workflows like "Client Support A-L", "Client Support M-Z", etc. In your custom web form you could use some javascript to launch a specific workflow based on the first letter in the "Last Name" field in your web form. Check out this post on how to launch specific workflows from a web form: http://helpx.adobe.com/business-catalyst/partner/create-workflow-notification.html#id_2285 7
This won't work for inquiries coming directly for email. I think your best bet is that if your client has specific needs for the CRM that can't be met with BC you should just have the 1st level of support assign the case manually when the email notification comes in. It's pretty easy-- there are links in the emails to assign cases to CSR reps manually when the first inquiry comes in.

CRM - Customer Service Ticket

Hi All,
Trying to set up the customer cases CST (Customer Service Ticketing) system.
Can create a customer enquiry, adds to the customer file case, can respond to that case in the cases area to start a thread.
Here is where it falls over.
The webmarketing plan has the CRM stuff except the CST option. The KB shows setup area is Site Manager > System emails > Customer Service Ticketing. states it is for the cases system and details how it works and uses the case scenairo and the example.
Plan is Webmarketing.
CST is not listed in any pricing documentation.
http://helpx.adobe.com/business-catalyst/kb/detailed-plan-breakdown.html
I have an webcommerce site and the only thing I can see that the CST is used for is Case Threads. I am using CST there and it works great. Is there anything else that is attached to CST that is in the webecommerce plan which is why it is not active in the webmarketing plan.
Thanks in advance.
Nathan

Hi Nathan,
This is just a decision made to only include this feature in the the webCommerce plans at this stage nothing more.
Kind regards,
-Sidney

Service ticket not found in the subject

Hi,
I've got simple authorisation working from Java to an Linux MIT KDC. I've also got tickets via kinit from the kdc on the Linux server. I'm trying to use JAAS sample code:
Does anyone know how I can get this to work?
MY login.conf file is
GSSClient{
com.sun.security.auth.module.Krb5LoginModule required
useTicketCache="true";
Rserver{
com.sun.security.auth.module.Krb5LoginModule required
storeKey=true
useKeyTab=true
doNotPrompt=true
keyTab="/etc/harsh.keytab"
principal="Rserver/kdc.mahindrabt.com";
and the error which i am getting is i have enable debug
ratnesh
Name of the [email protected]
before peerlc.login()
KinitOptions cache name is /tmp/krb5cc_0
DEBUG <CCacheInputStream> client principal is [email protected]
DEBUG <CCacheInputStream> server principal is krbtgt/[email protected]
DEBUG <CCacheInputStream> key type: 16
DEBUG <CCacheInputStream> auth time: Thu Dec 18 15:20:02 IST 2003
DEBUG <CCacheInputStream> start time: Thu Dec 18 15:20:02 IST 2003
DEBUG <CCacheInputStream> end time: Fri Dec 19 01:20:02 IST 2003
DEBUG <CCacheInputStream> renew_till time: Thu Jan 01 05:30:00 IST 1970
CCacheInputStream: readFlags() INITIAL;Host address is 10.3.1.110
DEBUG <CCacheInputStream>
DEBUG <CCacheInputStream> client principal is [email protected]
DEBUG <CCacheInputStream> server principal is host/[email protected]
DEBUG <CCacheInputStream> key type: 1
DEBUG <CCacheInputStream> auth time: Thu Dec 18 15:20:02 IST 2003
DEBUG <CCacheInputStream> start time: Thu Dec 18 16:17:13 IST 2003
DEBUG <CCacheInputStream> end time: Fri Dec 19 01:20:02 IST 2003
DEBUG <CCacheInputStream> renew_till time: Thu Jan 01 05:30:00 IST 1970
CCacheInputStream: readFlags()Host address is 10.3.1.110
DEBUG <CCacheInputStream>after peerlc.login()
prior to subject.doAs()
value of s isSubject:
Principal: [email protected]
Private Credential: Ticket (hex) =
0000: 61 82 01 06 30 82 01 02 A0 03 02 01 05 A1 10 1B a...0...........
0010: 0E 4D 41 48 49 4E 44 52 41 42 54 2E 43 4F 4D A2 .MAHINDRABT.COM.
0020: 23 30 21 A0 03 02 01 00 A1 1A 30 18 1B 06 6B 72 #0!.......0...kr
0030: 62 74 67 74 1B 0E 4D 41 48 49 4E 44 52 41 42 54 btgt..MAHINDRABT
0040: 2E 43 4F 4D A3 81 C3 30 81 C0 A0 03 02 01 01 A1 .COM...0........
0050: 03 02 01 01 A2 81 B3 04 81 B0 CB 01 79 E9 43 1A ............y.C.
0060: AE 64 90 28 83 D6 79 82 6A 4C 26 08 A9 C2 59 E7 .d.(..y.jL&...Y.
0070: 21 2E 4C 41 81 B5 01 75 9A 24 87 C0 30 3B F9 A7 !.LA...u.$..0;..
0080: 6B 4E 5D 29 5D A0 9F 91 55 92 D6 FD E4 4B 0A 84 kN])]...U....K..
0090: 06 5B 07 14 00 7E 96 C6 2F 15 4B 34 9F D6 0D E2 .[....../.K4....
00A0: 89 48 B3 78 63 B8 A0 B0 81 14 28 A8 3F 29 A5 D7 .H.xc.....(.?)..
00B0: 64 D5 40 B7 19 A8 6D FC F2 82 86 02 C5 13 32 AA [email protected].
00C0: A8 42 A5 8B 3D 52 DB 83 C7 1F 19 31 3E 6C 87 B0 .B..=R.....1>l..
00D0: BD A5 6A 26 8E DB 2C EA F5 06 2F 90 0A DA 77 58 ..j&..,.../...wX
00E0: CC 0A 67 27 4E 51 7D 74 50 08 79 E4 06 EA C9 30 ..g'NQ.tP.y....0
00F0: E4 F8 40 51 F5 D9 FA C1 AF D9 D3 2E 4A 32 59 CC [email protected].
0100: 10 1A 0F AA 7D 98 30 9B A7 26
Client Principal = [email protected]
Server Principal = krbtgt/[email protected]
Session Key = EncryptionKey: keyType=16 keyBytes (hex dump)=
0000: 9B B5 0E FB 8F 49 64 8F 32 31 10 AE 6E A8 BA 80 .....Id.21..n...
0010: C4 16 45 4A 92 34 A1 02
Forwardable Ticket false
Forwarded Ticket false
Proxiable Ticket false
Proxy Ticket false
Postdated Ticket false
Renewable Ticket false
Initial Ticket false
Auth Time = Thu Dec 18 15:20:02 IST 2003
Start Time = Thu Dec 18 15:20:02 IST 2003
End Time = Fri Dec 19 01:20:02 IST 2003
Renew Till = Null
Client Addresses clientAddresses[0] = /10.3.1.110
GSSClient... Getting client credentialsFound ticket for [email protected] to go to krbtgt/[email protected] expiring on Fri Dec 19 01:20:02 IST 2003
GSSClient... GSSManager creating security context
GSSClient... Sending token to server over secure contextEntered Krb5Context.initSecContext with state=STATE_NEW
Found ticket for [email protected] to go to krbtgt/[email protected] expiring on Fri Dec 19 01:20:02 IST 2003
Service ticket not found in the subject
Credentials acquireServiceCreds: same realm
CksumType: sun.security.krb5.internal.crypto.RsaMd5CksumTypeKrbException: KDC has no support for encryption type (14)
at sun.security.krb5.internal.crypto.p.a(DashoA6275:58)
at sun.security.krb5.EncryptedData.<init>(DashoA6275:84)
at sun.security.krb5.KrbApReq.b(DashoA6275:438)
at sun.security.krb5.KrbApReq.a(DashoA6275:211)
at sun.security.krb5.KrbApReq.<init>(DashoA6275:172)
at sun.security.krb5.KrbTgsReq.a(DashoA6275:319)
at sun.security.krb5.KrbTgsReq.<init>(DashoA6275:166)
at sun.security.krb5.KrbTgsReq.<init>(DashoA6275:87)
at sun.security.krb5.internal.az.a(DashoA6275:289)
at sun.security.krb5.internal.az.a(DashoA6275:106)
at sun.security.krb5.Credentials.acquireServiceCreds(DashoA6275:490)
at sun.security.jgss.krb5.Krb5Context.initSecContext(Krb5Context.java:580)
at sun.security.jgss.GSSContextImpl.initSecContext(GSSContextImpl.java:213)
at sun.security.jgss.GSSContextImpl.initSecContext(GSSContextImpl.java:158)
at GSSClient.run(GSSClient.java:184)
at java.security.AccessController.doPrivileged(Native Method)
at javax.security.auth.Subject.doAs(Subject.java:320)
at GSSClient.login(GSSClient.java:124)
at GSSClient.main(GSSClient.java:63)
GSSClient... GSS Exception No valid credentials provided (Mechanism level: KDC has no support for encryption type (14))after to getting context
Client authentication deined..
If i dosnt do kinit it work fine
Cheers
Harsh Ahuja

I think you do have a ticket in your subject, problem is that they ar'nt readable by suns core librarys. Sun seems to lack suport for des3-cbc-sha1. Try creating tickets with des-cbc-crc.
wikm@empusa:~$ klist -a
Credentials cache: FILE:/tmp/krb5cc_1001
Principal: [email protected]
Cache version: 4
Server: krbtgt/[email protected]
Ticket etype: des-cbc-crc, kvno 1
Auth time: Dec 22 15:31:03 2003
End time: Dec 23 01:31:03 2003
Ticket flags: initial
Addresses: IPv4:130.237.95.15
Server: [email protected]
Ticket etype: des-cbc-crc, kvno 2
Auth time: Dec 22 15:31:03 2003
End time: Dec 23 01:31:03 2003
Ticket flags:
Addresses: IPv4:130.237.95.15
/ Mikael

Service ticket notes time from user time to utc

HI ,
we have a requirement in crmd_order transaction in the service ticket notes .
The thing is the notes in the service ticket is taking the user time which has to be converted to utc.
can any body help regarding this.
is there any badi/userexit/screen exit for this plz any help
any....
thanks and regards,
sree
Edited by: Sree on Jul 8, 2008 12:50 AM

any help
regards ,
sree.

VerizonWireless Customer Service is NOT Customer Oriented and NOT Service at all.

We went to our local Verizon Wireless store on September 5th 2011 to add a line to our family plan to get our daughter her first phone. Since all her friends do is text, we discussed the various texting plans with the sales person. SInce her friends mostly have Verizon it was decided we would get her a plan that had 500 txts out of network and unlimited in network. Since she would be texting, my wife and I took the minimum texting plan for ourselves to handle our daughter's txts to us, 250 txts a month each. As any of you who leave a Verizon store know, you get a receipt for what you paid for (her new phone) and a long receipt to file for your inevitable rebate, and you leave with your new phone working. We have been Verizon customers for 18 years together, and long before that individually, we have our home phone, internet and wireless with them.
We get our first bill and it is about $150. more than expected. Why? The store employee failed to put on the txt plans for any of us, and also gave us a separate plan for our daughter instead of adding a line to our plan. Wife went to the store and they told her they did not remember what went on, had no indication that txting should have been added or that plan was not set up properly. They told her nothing they could do and she should call customer service.
I just spoke with customer service and they said all they could do was take 25% off the new bill (an extra $184 that we did not yet know about! but that was all he could do) and could do nothing else because the store employee did not write any notes about txting plans. I aksed if he wrote a note saying we did not ask for a txting plan, refused a txting plan, or that we asked for a separate line rather than an added family line. He said no. I explained that Verizon does not give me anything that shows what an incompetent employee may have typed into their computer. We know what we ordered, we confirmed it all verbally with the guy before he entered everything into the computer, but whether he was too incompetent to get it right, there was a problem with Verizon computers, or Verizon does this on purpose, I do not know and they do not give you anything showing your plan when you leave, to check or prove otherwise. In short, they can make any mistake---and they did---and then Verizon's point of view seems to be "well, you can't prove you ordered what you ordered, or wanted what you wanted, because we don't give you anything and then we will say our employee did not make any notes about it so we can't help. Interestingly, the guy I spoke to at customer service would not even transfer me to a supervisor. I have never had that happen in many years of dealing with corporations. So Verizon would like about $300. extra dollars and to make the changes to our plan only as of yesterday that we ordered in their own company store back on September 5th.
This is not only the worst customer service I have ever seen (and we own a lot of stuff) but I will do my best to see no one else suffers from it, at least here in NJ. I am contacting the state attorney general and the FCC to see what recourse they can offer. Despite the aggravation and inconvenience, I am arranging other service for all the products we, momentarily, still have with Verizon, and when we leave if Verizon brings up early termination fees on my daughter's phone they can speak to my friend who is an attorney who will hopefully be able to help with that. In the meantime we won't let any bills lapse and hurt our credit rating but I will see Verizon in small claims court for anything I have to pay that is over the charges I would have paid with the plans I actually ordered.

eleh wrote:
I do not know and they do not give you anything showing your plan when you leave, to check or prove otherwise. On the receipt I receive everytime I purchase a phone, it lists my plan and all features associated with that line. You left the store without a receipt? You can go into My Verizon and print out your receipt for the line in question up to 1yr after the transaction was made.
In short, they can make any mistake---and they did---and then Verizon's point of view seems to be "well, you can't prove you ordered what you ordered, or wanted what you wanted, because we don't give you anything and then we will say our employee did not make any notes about it so we can't help. In my case, at least, I can just bring my receipt in and show them.
Interestingly, the guy I spoke to at customer service would not even transfer me to a supervisor. I have never had that happen in many years of dealing with corporations. So Verizon would like about $300. extra dollars and to make the changes to our plan only as of yesterday that we ordered in their own company store back on September 5th.
This is not only the worst customer service I have ever seen (and we own a lot of stuff) but I will do my best to see no one else suffers from it, at least here in NJ. I am contacting the state attorney general and the FCC to see what recourse they can offer. Despite the aggravation and inconvenience, I am arranging other service for all the products we, momentarily, still have with Verizon, and when we leave if Verizon brings up early termination fees on my daughter's phone they can speak to my friend who is an attorney who will hopefully be able to help with that. In the meantime we won't let any bills lapse and hurt our credit rating If you fail to pay the ETF when you leave Verizon, then you could be doing just that, in which case your new provider MAY insist you put down a deposit when you receive new service.
but I will see Verizon in small claims court for anything I have to pay that is over the charges I would have paid with the plans I actually ordered.

My iPhone does not always send iMessages to other iPhones who have their iMessages on. Most times I text a new contact with an iPhone first, they show up as regular text messages. How can I fix this?

My iPhone does not always send iMessages to other iPhones who have their iMessages on. Most times I text a new contact with an iPhone first, they show up as regular text messages. How can I fix this?

Yes to receive an iMessage the recipient would need an iOS device (iPhone, iPod, iPad) and an internet connection. This is a messaging serviceprovided by Apple so the recipient does not need to check emails. If the contact does not have internet access at the time the iMessage is sent then a normal SMS through your carrier can be sent instead if you have "Send as SMS" turned on in Settings>Messages.

For Customer service complaint not a happy customer

Where do I even start! I called about 4 times had issues with my dial tone on my phone. Had the same customer service rep attend my call did not help at all but dislike her attitude and her way of customer service very rude and unprofessional. I had the same issue happen to me before and did not have this entire drama go on like this, but my issue was taken care off right there and then. Her name was alissa or elissa one of those I was very upset then she hanged up on me. I called back this time i had a man for a representative and he then transfers the call to the same rep female and she raised her voice at me. I was hanged up once more i called again asked to speak to the supervisor another customer service female rep did the same thing and said she'll help me and was testing my phone line and while I was using my cell to call her she hanged up again. I've never been so disappointed with comcast after all the years I've been using their service.. now I would have to decide if i still want to keep using their cable services.

EP2005 wrote:
Where do I even start! I called about 4 times had issues with my dial tone on my phone. Had the same customer service rep attend my call did not help at all but dislike her attitude and her way of customer service very rude and unprofessional. I had the same issue happen to me before and did not have this entire drama go on like this, but my issue was taken care off right there and then. Her name was alissa or elissa one of those I was very upset then she hanged up on me. I called back this time i had a man for a representative and he then transfers the call to the same rep female and she raised her voice at me. I was hanged up once more i called again asked to speak to the supervisor another customer service female rep did the same thing and said she'll help me and was testing my phone line and while I was using my cell to call her she hanged up again. I've never been so disappointed with comcast after all the years I've been using their service.. now I would have to decide if i still want to keep using their cable services.To report this and get your services repaired try this: Send an email to: [email protected]
Include all of your information, full name, service address, phone numbers where you can be reached easily, as well as the phone number associated with your account, your account number, and details about all the issues you have been having. Also include a link to this post.

Customer service is not into customer service.

Terrible customer service, day one called to upgrade phone, only allow 2 phones of which I did not want. Rep was trying to change and then call was cut off. Never called back. Day 2 called had corporate approval, she would call me back. Never happened. Day 3 called sorry there is nothing I can do. 12 year customer is not important. Facebook Verizon, was told to send a PM and I got 2 responses and then no one ever responded again. Really this company is nothing but apologizing but never making the customer satisfied.

Go to a store and talk to someone face to face.

Award Winning Customer Service, Nope NOT ONE BIT

>>Duplicate post removed; see Award Winnig Customer Service? Nope not one bit... <<
Message was edited by: Verizon Moderator

Well the package dammaged in transit is not your fault. write a certified return receipt letter to verizon from the address on your invoice. tell them you are not legally responsible for a package picked up and delivered by FedEx using their return to vendor service. Also file a complaint here http://www.bbb.org outlining what has transpired.
Also go to your local small claims court and sue verizon for the bogus charges plus your filing fee. they will credit your account. get the settlement in writing believe nothing verizon says just in writing only.
You must also send another usps certified return receipt requested letter telling verizon of the fraud. Tell them your service better not be disrupted under any curcumstances or add the monthly charges they would have charged you for service in your small claims court case.
If you do all these things you should be ok. please note if verizon places you in a collection agency or posts negative information to the credit bureaus they must also remove those errors to your report or you have another lawsuit for violation of your rights.
keep records of everything for the court. you will be inconvenienced but should prevail.

Customer service does not follow through and gives wrong information

First of all, i would like to say that i USED to be a very happy Verizon customer.
Things started changing when i had to move.
I first tried to use the online move/transfer my service function. But the system did not recognise my new address.
then i proceeded to make 3 seperate calls to the customer service which in the end, still gave me the information that they did not service my new address.
I had no choice but to rely on that information given on the last call to terminate my services with verizon.
So, after giving my notice to terminate the services, i had no choice but to engage comcast. the day after comcast came to install services for me, i noticed that my next door neighbour had managed to get verizon installed in their home!
And my neighbour is staying in the next unit of our duplex.
I really like Verizon's products but your customer service is much to be desired. After 3 calls, 2 of which had said service tickets were created to help me check if my new address could install verizon services, and would call me back within 3 working days, but never called back. And the last call ending with a 3 way conversation with a technical personnel, customer service and myself, stating that verizon was not available at my location. I am so disappointed that this is what you do to keep customers. especially when Verizon definately provides services on my street.

Re Wedding
Re LaughingJohn.
Finally managed to get put through to "Priority Care" (who then admitted she was tech help, and put me through to PC!!!!!!) to discuss reimbursement/compensation. I agree with both points how misinformation is given just to get the customer off the phone so that they can take another call to keep the "call waiting" time down. They are so heavily scripted ( not their fault I am sure) that they prattle on with it and don't truly listen to what the issue/problem is. And to have 3 sets of PC Managers deal with it is a joke.
Today they offered me (drumroll please)........... 4 days reimbursement !! which works out at £3:33. I kindly pointed out the WHOLE story again emphasising the;
LIES
INCOMPETENCE
LACK OF CUSTOMER REGARD
THE INABILITY TO CONFIRM AN APPOINTMENT AS 8-1PM OR 1-6PM etc etc
As well as the £85 in lost wages for the 2 afternoons off work.
I then asked him again if that the £3:33 sounds as a fair offer, 25 minutes pass repeating my self over and over again pointing out that BT as the telecommunications company, has been put to shame and contacted more by the customer than Bt contacting the customer.
"I agree with you Mr Bardsley, and seeing as you have had a "not so good" experience (understatement of the year) I am willing to offer you £10 pounds, I am not really meant to sir, but on this one occasion I can"
I told him I was looking for AT LEAST 1 months free Infinity for the hassle (not expecting to get blood out of a stone) and was told "No sir". Can BT admit they dropped the ball and meet me half way then? and give me half price then for nexts months fee?
"because you have called so many times sir and had a little bit of a bad experience (do they think that repeating this I will some how agree that the world is flat?) I can go to half price for you sir"
Not the result I was after, but still a result.
I just don't get how such a large company can get it so devastatingly wrong.

Attachments sent to customer service are not received.

CRM Experts ,
We have a typical issue . The business processes is as mentioned below.
There are some customers who send their requests via e-mail with attached files to the client but the customer service agents in the Interaction Center are complaining that the attachments never arrive to their activity queue.
In case they are sending their requests to someone`s private mailbox it is working fine.
Valuable suggestion would be highly appreciative.
Thnx,
SK

No answer , therefore closing thread

Thinkpad Edge E420 does not boot up and customer service does not help

I have a Lenovo Thinkpad Edge E420 laptop that stopped powering on all of a sudden. It was working fine till one day fine and all of a sudden, does not boot up the next morning. I have googled around and looked in Lenovo Forums and it looks like this is a common issue with motherboard on these types of laptops and that lenovo fixed some of these. Unfortunately, my laptop is out of warranty but I do see that Lenovo fixed similar problems for some laptops that are out of warranty. Please see the two threads below
https://forums.lenovo.com/t5/ThinkPad-Edge-S-series/thinkpad-e420-wont-start/td-p/755813
https://forums.lenovo.com/t5/ThinkPad-Edge-S-series/E420-motherboard-problems/td-p/667009/page/10
So, I tried calling customer service multiple times hoping that I could get to talk to a supervisor and explain the problem. Just today, I was told I need to agree to pay $575 (which is much more than what the laptop is worth) to even talk to a supervisor. This is quite disappointing.
If any Lenovo support staff is monitoring it, can you help here?

Its not the motherboard even though they say it is. All they will do is replace the motherboard and it will just fail on you again. I had the exact same issue and the motherboard was replaced. Next day I used it it failed again. You need to remove the CMOS battery which is located underneath the laptop. Its in the compartment with the one screw. Remove that. Remove the battery and all power supply. Then plug the CMOS back in and plug in powercord. Once you have done that start up as normal. Press f1 to enter BIOS. Go to the Config tab and under "power options" disable "rapid intel start." That worked for me as a temporary solution.
It clearly isnt a motherboard fault as all Tech support from Lenovo claim it to be. I mean c'mon I had the exact same fault the day after my motherboard was replaced, but after removing CMOS and battery the motherboard magically starts to work?? Must be related to the W5 problem they have been having with BIOS.
Heres a link to another thread with others with the same problem.
http://forums.lenovo.com/t5/ThinkPad-Edge-S-series/E540-power-issue/td-p/1326979/page/9
Let me know if this helps at all since no one from Lenovo seems to care about helping their own customers... very dissappointed with the customer service. Personally I dont think Ill ever purchase a lenovo product again after their pathetic execuse for "tech support." Anyway good luck!

I have a question for the Adobe customer service dept., not for the "community" as a whole!

I have a question for the Adobe Customer Serice Dept., not the "community" as a whole. And I expect an answer! I want to know why I am expected to sign up for another service package when I just paid $25+ yesterday to be able to convert files back and forth from a PDF to a Word file and then back to a PDF. What kind of rip-off is this?

Hi,
I am very sorry that you had unpleasant experiences with our customer service.
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Issues with: Customer Service, Promotions, Not receiving emails.

I am not sure what thread to post this in. I have called verizon to try and get some resolution but that did not work out. A couple of days ago I called to ask when I would receive my visa gift card promised to me when I signed my two year agreement contract (Sept. 2012). The first rep I spoke to, Crystal, said I did not have any promotions offered to me because I had a month to month to contract. I told her, I had a 2 year contract because that is why I was offered the promotions (a choice between a $300 gift card or multi dvr for my whole house). She told me I was very mistaken, it was a month to month, and I was only calling to lie, tell her whatever I want and get a $100 gift card. I asked repeatedly to speak to someone else but she would not transfer me. Finally, after arguing with me, laughing at me, being extremely rude and telling me I was completely wrong, she put me on hold for over 15 minutes. I hung up, called back and spoke to Pam. I told Pam, yes, I want my gift card I was promised, but why would Verizon put me on a month to month without my consent? If I knew I was on a month to month I would have canceled a long time ago. She got me over to a supervisor named Mable. Mable, after arguing with me also, somehow realized I was right. After 2 hours of this finally someone didn't accuse me of lying. But then says that I don't qualify anyway because I didn't pay my bill on time. I told her I did, but maybe they have it wrong because I changed the date my bill was due. On top of the fact that they said they had emailed me things to explain my bill, plan, etc but I never received them. I asked her why the rules weren't explained over the phone and she says its because it was sent in an email. I told her, I have every single email I received from Verizon (I archive bills and such) and I never received one explaining my bill or the rules of the promotion. She told me that it basically was not her problem and there was nothing she could do. So after 2-3 hours of being told I was lying for $100, being laughed at, being yelled at, being put on hold, there was nothing they could do. After a year of paying them my hard earned money thinking I had done my part, there was nothing they could do. This was all done in such good faith. I just wanted to understand why I didn't receive my gift card, and now I am being told its because I chose to not read an email I NEVER RECEIVED. I am not a dishonest person, I did not deserve to get spoken to that way. And it is not my fault verizon has messed up notes and incorrect information. That incorrect information could include an incorrect email address because the only time I received emails from them was when I went to paperless billing. I am very frustrated. And saddened by the amount of disrespect I was treated with. I expected more from verizon, but all they did was trick me into getting their services, not stand by their word, not give the information I needed, and then allowed their customer service reps to talk down to me and say whatever they want. I am very frustrated and feel they should at least have handled the situation better. It is not fair that because of their mistake I didn't receive what I was promised. And what I had to go through over the phone with them is not right. Something needs to be done about this.

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Customer Service Ticketing not always sending enquiry to CSR mailbox?

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