Service Ticket view cannot be displayed

Hi Experts,
In the Web IC, when I try to click on the "Service Ticket" button from the navigation bar, I see the following error:
Cannot display view ICCMP_BTSHEAD/BTSHeader of UI Component ICCMP_BTSHEAD
An exception has occurred Exception Class CX_BSP_INV_ATTR_NAME - BSP exception: An attribute with the name "BTCCODELOGSYS" is not defined
Method: CL_BSP_PAGE_BASE=>IF_BSP_PAGE~SET_ATTRIBUTE
Source Text Row: 16
Actually half of the screen is displayed and the top half is not displayed, but blank.
Can anyone please tell me where I can add the attribute 'BTCCODELOGSYS".
Thanks,
John

Hi,
Open the SharePoint Central Administration,
go to Application Management --> Manage Web Applications
Click to select the web application that hosts your list (eg. SharePoint - 8080)
At the Ribbon, select the General Settings and select Resource Throttling
Then, you can see the 5000 List View Threshold limit and you can edit the value you want.
Click OK to save it.
Check this blog for more information:
http://blogs.msdn.com/b/dinaayoub/archive/2010/04/22/sharepoint-2010-how-to-change-the-list-view-threshold.aspx
Hope it could help
Cheers, Hemendra-MCTS "Yesterday is just a memory,Tomorrow we may never see"

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Hi,
We have a requirement to replace the Service Level Agreements with Location details screen (custom defined) in the Service Ticket View. I did this in 5.0 version,but couldnt replicate it in the CRM 2007
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Instead of creating a new view, I approached the Adding required
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1. I enhanced the component ICCMP_BTCTR
2. I added Context node BTActivityH ( I did not link it to any CutomController in the wizard, but defined dependency to Higher LevelContext node BTAdminH, with BOL relation, BTHeaderActivityExt, and
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Hello Sreekanth,
I think that the fields are read-only and not saved because your context node is not bound to a custom controller. (Even though your higher level node, BTAminH, is probably bound to a CuCo)
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Now, save yourself a headache and a lot of debugging time and just create a new context node through the wizard again, this is much easier than trying to 'fix' it yourself! Once you have created your new context node you can delete the old one by deleting the attribute in the typed_context class.
Hope this helps!
Reward points if useful!
Kind regards,
Joost

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Dear experts,
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Hi there,
Am just copy and pasting this link.. Some one has explained this procedure in the forums.As I am not sure how to give you the link of the thread, am just copy and pasting it here.
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EXPORTING
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Hi,
We have a requirement where we should either confirm same BP(say anonymous) for all the Service Tickets, so that there is no need of going to Identify Account view and confirm an Account there. We dont mind even if there is a solution that allows us to jump to Service Ticket with out Confirming an Account.
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Hi Sreekanth,
What you need to do is: confirm BP automaticaly.
here is code example for this.
DATA: lr_bupacontroller TYPE REF TO cl_crm_ic_bupacontroller_impl.
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lr_bupacontroller->set_bp_confirmed( ).
Good Luck
Eli Steklov
<b>Please Reward Points If it Helped :-)</b>

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We need to add values from the Date profile to the SrvTHead view. Does anyone know how to do this?
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Ritu,
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Hi gurus,
I have a question relating to custon IC forms.
We have a requierement whereby the system must present to the IC user a form for data collection immediatley after the user has categorised a service ticket.
After the user has selected the various categories for a service ticket, the system must display a form (either via a popup or in a view embedded in to the main IC window) which the user would then use to capture data relating to that particular call classification.
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Hello Sergio,
I've never used pop-up's in IC webclient. I don't like them very much because sometimes they can give you some problems.
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2. I would build a new view to handle your form.
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Wishes of good luck.
Regards,
Bruno
Edited by: Bruno Garcia on May 25, 2008 11:10 PM

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Hello Edward Lee
I have the same problem that you.
In CRM 5.0 (i don't remember the SP), I copied the standard HELPDESK icwebclient profile, after I have created a catalog, a code groups, code group profile, a subject profile and at the end I created a categorization schema. When I go to the service ticket in the IC Web Client, after confirm an account I show the subject and reason dropdown boxes instead of the classification dropdown boxes.
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Best Regards,
Mary
Message was edited by:
Mary Carter

Service Ticket Vieew-Need Urgent

Hi All
I need small info
-->how to categorisation externa, attiibute structre values to SERVICE TICKET view..
--->can we add fileds to categorisatoion schema bu USING EEWB.?
i tried this but iam getting the error like
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Hi,
A adding the four fields as
1. laucntransaction1
2.launchtransaction inherited
3.launch transaction 2
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I am unable to understand this part ? Plz elaborate
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<b>Please Reward Points if it Helps </b>

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Hi Experts,
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Cheers !!
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Hi
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[100112_105234222][][EXCEPTION] [DEBUG] [java.specification.name]:[Java Platform API Specification]
[100112_105234222][][EXCEPTION] [DEBUG] [java.class.version]:[50.0]
[100112_105234222][][EXCEPTION] [DEBUG] [sun.management.compiler]:[HotSpot Tiered Compilers]
[100112_105234222][][EXCEPTION] [DEBUG] [queue_appl_id]:[0]
[100112_105234222][][EXCEPTION] [DEBUG] [os.version]:[2.6.18-128.el5]
[100112_105234222][][EXCEPTION] [DEBUG] [LONG_RUNNING_JVM]:[true]
[100112_105234222][][EXCEPTION] [DEBUG] [user.home]:[home/applmgr01]
[100112_105234222][][EXCEPTION] [DEBUG] [user.timezone]:[Asia/Kolkata]
[100112_105234222][][EXCEPTION] [DEBUG] [java.awt.printerjob]:[sun.print.PSPrinterJob]
[100112_105234222][][EXCEPTION] [DEBUG] [file.encoding]:[UTF-8]
[100112_105234222][][EXCEPTION] [DEBUG] [java.specification.version]:[1.6]
[100112_105234222][][EXCEPTION] [DEBUG] [CACHEMODE]:[DISTRIBUTED]
[100112_105234222][][EXCEPTION] [DEBUG] [conc_queue_id]:[6269]
[100112_105234222][][EXCEPTION] [DEBUG] [java.class.path]:[AP1/oracle/PROD01/apps/tech_st/10.1.3/appsutil/jdk/lib/dt.jar:/AP1/oracle/PROD01/apps/tech_st/10.1.3/appsutil/jdk/lib/tools.jar:/AP1/oracle/PROD01/apps/tech_st/10.1.3/appsutil/jdk/jre/lib/rt.jar:/AP1/oracle/PROD01/apps/apps_st/comn/java/lib/appsborg2.zip:/AP1/oracle/PROD01/apps/apps_st/comn/java/classes]
[100112_105234222][][EXCEPTION] [DEBUG] [user.name]:[applmgr01]
[100112_105234222][][EXCEPTION] [DEBUG] [DBCFILE]:[AP1/oracle/PROD01/inst/apps/clone_orappsus64/appl/fnd/12.0.0/secure/clone.dbc]
[100112_105234222][][EXCEPTION] [DEBUG] [java.vm.specification.version]:[1.0]
[100112_105234222][][EXCEPTION] [DEBUG] [java.home]:[AP1/oracle/PROD01/apps/tech_st/10.1.3/appsutil/jdk/jre]
[100112_105234222][][EXCEPTION] [DEBUG] [sun.arch.data.model]:[32]
[100112_105234223][][EXCEPTION] [DEBUG] [user.language]:[en]
[100112_105234223][][EXCEPTION] [DEBUG] [java.specification.vendor]:[Sun Microsystems Inc.]
[100112_105234223][][EXCEPTION] [DEBUG] [java.vm.info]:[mixed mode]
[100112_105234223][][EXCEPTION] [DEBUG] [logfile]:[AP1/oracle/PROD01/inst/apps/clone_orappsus64/logs/appl/conc/log/FNDOPP157635.txt]
[100112_105234223][][EXCEPTION] [DEBUG] [java.version]:[1.6.0_10]
[100112_105234223][][EXCEPTION] [DEBUG] [java.ext.dirs]:[AP1/oracle/PROD01/apps/tech_st/10.1.3/appsutil/jdk/jre/lib/ext:/usr/java/packages/lib/ext]
[100112_105234223][][EXCEPTION] [DEBUG] [sun.boot.class.path]:[AP1/oracle/PROD01/apps/tech_st/10.1.3/appsutil/jdk/jre/lib/resources.jar:/AP1/oracle/PROD01/apps/tech_st/10.1.3/appsutil/jdk/jre/lib/rt.jar:/AP1/oracle/PROD01/apps/tech_st/10.1.3/appsutil/jdk/jre/lib/sunrsasign.jar:/AP1/oracle/PROD01/apps/tech_st/10.1.3/appsutil/jdk/jre/lib/jsse.jar:/AP1/oracle/PROD01/apps/tech_st/10.1.3/appsutil/jdk/jre/lib/jce.jar:/AP1/oracle/PROD01/apps/tech_st/10.1.3/appsutil/jdk/jre/lib/charsets.jar:/AP1/oracle/PROD01/apps/tech_st/10.1.3/appsutil/jdk/jre/classes]
[100112_105234223][][EXCEPTION] [DEBUG] [java.vendor]:[Sun Microsystems Inc.]
[100112_105234223][][EXCEPTION] [DEBUG] [FND_JDBC_BUFFER_MAX]:[2]
[100112_105234223][][EXCEPTION] [DEBUG] [file.separator]:[]
[100112_105234223][][EXCEPTION] [DEBUG] [java.vendor.url.bug]:[http://java.sun.com/cgi-bin/bugreport.cgi]
[100112_105234223][][EXCEPTION] [DEBUG] [sun.io.unicode.encoding]:[UnicodeLittle]
[100112_105234223][][EXCEPTION] [DEBUG] [sun.cpu.endian]:[little]
[100112_105234223][][EXCEPTION] [DEBUG] [APPLOUT]:[out]
[100112_105234223][][EXCEPTION] [DEBUG] [sun.cpu.isalist]:[]
[10/1/12 10:52:35 AM] [UNEXPECTED] [157635:RT1296337] java.lang.reflect.InvocationTargetException
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:597)
     at oracle.apps.xdo.common.xml.XSLT10gR1.invokeParse(XSLT10gR1.java:517)
     at oracle.apps.xdo.common.xml.XSLT10gR1.transform(XSLT10gR1.java:224)
     at oracle.apps.xdo.common.xml.XSLTWrapper.transform(XSLTWrapper.java:177)
     at oracle.apps.xdo.template.fo.util.FOUtility.generateFO(FOUtility.java:1044)
     at oracle.apps.xdo.template.fo.util.FOUtility.generateFO(FOUtility.java:997)
     at oracle.apps.xdo.template.fo.util.FOUtility.generateFO(FOUtility.java:212)
     at oracle.apps.xdo.template.FOProcessor.createFO(FOProcessor.java:1665)
     at oracle.apps.xdo.template.FOProcessor.generate(FOProcessor.java:975)
     at oracle.apps.xdo.oa.schema.server.TemplateHelper.runProcessTemplate(TemplateHelper.java:5936)
     at oracle.apps.xdo.oa.schema.server.TemplateHelper.processTemplate(TemplateHelper.java:3459)
     at oracle.apps.xdo.oa.schema.server.TemplateHelper.processTemplate(TemplateHelper.java:3548)
     at oracle.apps.fnd.cp.opp.XMLPublisherProcessor.process(XMLPublisherProcessor.java:285)
     at oracle.apps.fnd.cp.opp.OPPRequestThread.run(OPPRequestThread.java:173)
Caused by: oracle.xdo.parser.v2.XMLParseException: Expected ';'.
     at oracle.xdo.parser.v2.XMLError.flushErrors1(XMLError.java:337)
     at oracle.xdo.parser.v2.NonValidatingParser.parseDocument(NonValidatingParser.java:305)
     at oracle.xdo.parser.v2.XMLParser.parse(XMLParser.java:289)
     ... 17 more
[10/1/12 10:52:35 AM] [157635:RT1296337] Completed post-processing actions for request 1296337.
[GC 8059K->6286K(8692K), 0.0076290 secs]
[Full GC[Unloading class sun.reflect.GeneratedSerializationConstructorAccessor17]
[Unloading class sun.reflect.GeneratedSerializationConstructorAccessor19]
[Unloading class sun.reflect.GeneratedSerializationConstructorAccessor18]
[Unloading class sun.reflect.GeneratedSerializationConstructorAccessor13]
6286K->3865K(8692K), 0.0446370 secs]
Please help great appriciation.
Thanks,
Sidharth.

A semi colon character was expected. Error processing resource 'http://orappsus64.tsindia.in:8009/OA_CGI/FNDWRR.exe?temp_id...
<CP_PROJECT>IT/Quintiles/J&J COGNOS</CP_PROJECT>
----------------------------^
n-left:1em;text-indent:-2em">   <GL_MAIN_PERIOD>Jun-12</GL_MAIN_PERIOD>
<TOTAL_REVENUE>4026.14</TOTAL_REVENUE>
<GL_PERIOD>Jun-12</GL_PERIOD>
</G_TOTAL_REVENUE_CAT>
{code}
Your PL/SQL code doesn't produce a valid XML document.
In the XML grammar, "&" is a special character and must be escaped using the character entity "&amp;".
If you were using standard methods to build XML from Oracle (SQL/XML functions for instance), I'm sure you wouldn't have this error.
Please show us the PL/SQL code you're using to produce this XML output and we'll be able to help you further.

View layout is not displaying, ( The page cannot be displayed)

Hi guys,
we have recently installed the ECC6. In webdynpro component, the view layout is not displaying, instead it showing the error message like " the page cannot be displayed".
I came to know that, in order to display the view layout we need to activate some services .
Please let me know what are the services should activate in order to display the layout.
Regards
Srinivas

Hi Sana,
this is very absic problem in webdynpro, lots of threades are there do search..
getting error 'Page cannot be displayed' in view layout
ABAP Web Dynpro : view designer layout error !
Layout Tab Preview: This program cannot display the webpage
Cheers,
Kris.

Page cannot be displayed - error when a view is created

Hi all,
I am new to webdynpro. I am trying to craete a webdynpro application. when a view is created i am not getting the login popup and the layout shows "Page cannot be displayed". I am connected through the router string. The same when i try in the local system i am able to view the layout. The services are activated in sicf.
Pls guide me to resolve this issue. Is it neccessary that the host name has to be added in my machine also? Because the host is added in the server machine.
Thanks in advance,
Neela

Hi,
Try following thing:
Make sure that proxy settings are up to date, for this
i) Get the link of application
ii) Copy the part till .com e.g. abc.def.com
iii) Open internet explorer
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v) Add link of application in 'Exceptions' part as *.def.com
Regards,
Saket

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