Setting up Greeting in Cisco Unity

I need to setup as follow:
When a caller call to DN(Extension) if it is busy or no answer the call should forward to greeting like "Sorry line is busy" for Busy and "Sorry I'm not here" for no answer. After that a call should forward/transfer to Hunt Pilot that DN(Extension) is belong to.
Is it possible to setting like this ?
Thanks

macgotti wrote:
Hey I just bought the wrt160n v3 to set up in my dorm. The set up went very smoothly and thought everythig was working. My SSSID was being broadcasted w perfect signal but when I tried to connect to it it would not let me. My Ethernet is connected from the cable jack in the wall into the back of the router. My college uses the company/program Reznet and something made my cisco called nac for internet connections. Just wondering what I need to do. Other kids on my floor have routers but could not fox my problem. I use a laptop as my primary computer. Any help would **bleep** nice! Thanks
(Mod note: Edited for guideline compliance.)
1) something made my cisco called nac.
Sure thats not NAT?
2) When you connect directley to the LAN port provided by the doom, check your IP address.
ipconfig /all
3) If this address happens to be somthing like 192.168.1.x then the DEFAULT subnet on Linksys routers is the same subnet. So, your WAN out on the Linksys is trying to nat your private addresses 192.168.1.x to public 192.168.1.x.
4) Presumeing your connection out, the jack in the wall, is on DHCP, your router should be picking up everything from the campus (Doom) DHCP server, however, check the default gatway/DNS servers when dirctley connected to the doorm network, then check the same on the router when it is connectd to the dorm network.
Need more information. Report back with the IPCONFIG with a computer directley connected to the dorm network.

Similar Messages

Setting up PLAR with Cisco Unity Connection Call Handler

This is a lab setup and Im doing it to learn. No customer involvement.
Setup
Analog phones - FXS Port - 2951 Router - FXS port - FXO Port - 2951 Router - CUCM 9 - UC 9
|------------PSTN Emulator-------------| |-----MGCP GW----------|
I have a CTI Route Point configured as DN 7000 and it has the default VM profile. The CTI RP is set to FWD All to VM.
The FXO port is set to PLAR to 7000.
When I dial from the PSTN analog phones through the FXO port, I hear the first ring, the FXO port answers, then I hear what sounds like the recorded message beginning to play. Immediately after, I hear the recorded message "You cannot be transferred to this number. Check the number and try again."
I dont do anything and within a second or two, I hear the recorded message for the system call handler start.
I did some more testing. I added an E1 trunk between the PSTN and the MGCP gateway. In the CUCM, I created another CTI Route Point with a DN that I could dial from my PSTN cloud. I also set that CTI Route point up to Call FWD all to VM.
When I dial using the E1 trunk, the call hits the system call handler as expected and I hear my recorded greeting (as expected).
However, calling through the FXS-FXO tie line consistently gets me the error message recording followed by my recorded greeting.
Im currently using loopstart on the tie line, though I have also tried ground start with no difference.
Any ideas?
Jeff

If I understand correctly, you want outside calls to go directly to the call handler but internal calls to ring whatever phone this extension is on.
If I am understanding correctly, then this will probably resolve it. For the purposes of the explanation I will assume that extension 1000 is the number in question:
Create a new partition, we'll just call it ToVM or something like that
Create a new CTI route point with extension 1000 and put it in the ToVM partition, forward all calls for this CTI route point to voicemail
If you don't have one already, create a calling search space for the voice gateway. Call it Gateway-CSS. This should have the same partitions that the gateway can normally call, but it should also have the ToVM partition and that partition should be HIGHER in the list than the partition that has the normal extension 1000 on it.
Apply Gateway-CSS to the gateway
Configure the normal extension 1000 (not in the ToVM partition) the way that you want it to work.
Now when external callers dial 1000 they will go to the call handler because that partition is higher in the CSS and the CTI Route point should be hit first. Internal callers will ring the phone (or whatever it is) because they only have access to the regular internal partition (and not ToVM) that 1000 is in.
This is all assuming that I understand you correctly!

Help needed in implementing Cisco Unity SSO using SAML

Hello,
I am aware that Cisco Unity 8.x has a SSO checklist that requires:
- Cisco Unity
- MS AD on Win2003/8
- Open AM
- Apache Tomcat 7.0
We already have a single sign-on solution at our organization that uses the Novell Access Manager (NAM). Would we be able to do Federated solution between another SSO product and the OpenAM on the Cisco Unity product. In this architecture all we will do is setup Open AM as Service Provider (SP) fronting the Cisco Unity Apps and then do a SAML 2.0 protocol with an Identity Provider (IdP) which would the NAM.
The idea is that we have single Identity Provider (IdP). I have a difficult time understanding why setting up SSO for Cisco Unity app requires installing a full suite of OpenAM SSO. I imagine most companies have their SSO solutions that have been implemented using products such as Oracle AM, Tivoli etc and all they would need to do is federate with the Cisco App, instead of of setting up a parallel SSO suite.
Thanks in advance!

Instead of registering the plug-in can u try placing it in the plugins folder under Oracle_IDM1/server folder.
at times restart is required. esp when the server is running in production mode.
Regards
user12841694

Setting up Directory Handlers under Cisco Unity Connection

Good Day All,
I am in the process of setting up directory handlers for Cisco Unity connection.
When I dial the extension for the directory handler ; I hear the default Cisco Unity connection greeting instead of being prompted for the search.
Can anyone shed any light on why this is happening?
Any help is greatly appreciated.
Thanks very much
Regards
Amanda

Hi javalenc,
Of course , that was right. I worked it out in the end.
I was trying to copy the configuration from an older version of CUC and basically added an un-needed call forwarding rule under the Directory Handler. As soon as I removed it; the directory worked normally.
The other thing I learned last weekend was that the order of the routing rules is important.
My directory had the first priority and it was causing people who wanted to leave a voicemail for other users to get the prompts for the directory.
Thanks so much for the help though.
Regards,
Amanda Lalli-Cafini

Cisco Unity Connection 8.6 problem with greeting upload

Hello at all,
i have a realy strange Problem.
I want to upload a Greeting (*.wav-file) to a Call Handler, everything looks fine after uploading and i can also hear (Playback) the massage on the Computer and on my Phone. So i save the Config. After that i want to hear the massage after calling the Call Handler but i hear only "sorry, "CallHandlerName" is not Awailable".
If i make some checks everything looks ok, i have 2 User with sysadmin-role - both can Playback the massage via the Webpage.
But if i take the Phone and call the "Greetings Administrator" - there is no personal Greeting on this Call Handler - and thats my Problem.
If i Record a new massage with the Phone (in the Greeting Admin) it is working - after Uploading a new File (Codec is ok) i can Playback the new file but after Calling the CH, i hear the Massage which i have recordet with the Phone - not the Uploadet. But on the Webpage i hear the Uploadet file.....
Whats wrong????
And yes, i have set this 2 Users as Call Handler Owner.
What should i do??
Please can anyone help me in this case.....
kind regards
Markus
EDIT: I have also the Problem, that i can´t upload a File for a User - only the User self can Upload a Greeting, if do this with one of the 2 Admin-Accounts i hear also the System-Massage "sorry, -USERNAME- is not awailaible" and not the uploadet file - at the Webpage i hear the uploadet Massage - it seems to be the same Prob as with the CallHandler. Is it a JAVA-Problem mabye? I have Java JRE Version7 update7 installed and IE8 as Browser....
Certificate is installed, and the CUC is a trusted site......

Hi Markus,
It could be this bug;
CSCto92753 - Unable to upload wav files and save as greeting or send as message
Description
Symptom:
Unable to upload an existing wav file, or create a new recording using the PC microphone and save as greeting, voice name, or send as message. In the case of trying to send as a message, the user receives a "Failed to Send Message" error.
You might see Failed to Record Name if attempting to overwrite a Call Handler with a file.
You might also see Unable to save recording due to SSL certificate error.
Conditions:
Cisco Unity Connection versions 7.1(5)ES45, 8.0(3)ES27, 8.5(1)ES37
When using either the Cisco Unity Connection Administration (CUCA) or the Cisco Unity Connection Personal Communications Assistant (PCA) web applications to upload an existing wav file, or create a new recording using the PC microphone and save as a voice name, greeting, or send as a message.
In the client side Java Console logs, you see the following exception:
Exception in thread "Timeout guard" java.security.AccessControlException: access denied (java.net.SocketPermission 10.93.231.234:8443 connect,resolve)
Workaround:
In your client side JRE security profile file....commonly named:   java.policy...add the below entry. Will need to use the ipaddress of the Connection server (for a cluster, put an entry for each of publisher and subscriber).
permission java.net.SocketPermission "10.93.237.101:8443", "connect,resolve";
If get a permission error when trying to modify java.policy, then you may need to set the permissions of the file to not inhearent permissions from it's parent and not be read-only. (aka by default the entire JRE folder is read-only but you need to modify a file within it).
A good article on the Sun website with more detail on the workaround:   http://java.sun.com/developer/onlineTraining/Programming/JDCBook/appA.html
Details
First Found in:                          (4)
8.6,7.1(5)ES44,8.0(3)ES27
8.5(1)ES37
Status:
Terminated
Last Modified:
Aug 12,2012
Product:
Cisco Unity Connection
Platform:
Dependent
Severity:
3 - moderate
Cheers!
Rob
"May your heart always be joyful
May your song always be sung" - Bob Dylan

Cisco Unity Connection 8.6 - Cannot Upload Greeting

Hello! I am running Unity Connection 8.6, using VMWare, in my home lab. When I try to upload a greeting to my System Call Handler, I get the following:
Unable to save recording due to SSL Certificate error. Would you like to accept the SSL certificate for this session and attempt to save the recording again?
When I choose OK I receive:
Failed to record name
Site: http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unity-connection-version-70/110950-unity-wav-issues.html#certerr
I visited the above site and tried importing the certificate into both Firefox and IE, but that did not seem to work. I also looked into Cisco Bug ID CSCto92753, but that also did not work. I looked at the Java Console Log and did a search for "access denied":
com.cisco.unity.mediamaster.MMApplet.stop() - Exception while saving preferences: access denied ("java.io.FilePermission" "C:\Users\Lalo\.cisco\unity\mediamaster\mm.properties" "read")
I modified my java.policy file to include the below, but I get the same error:
grant codeBase "file:${{java.ext.dirs}}/*" {
permission java.security.AllPermission;
permission java.io.FilePermission "C:\Users\Lalo\.cisco\unity\mediamaster\mm.properties", "write";
At this point and I am stuck. Thanks in advance for reading my post and for your assistance.
Cisco Unity Connection version: 8.6.2ES120.24901-120
Windows 7 Enterprise 32-bit
Browsers: Firefox 28.0 and IE 9
Java Version 7 Update 55 (Also tried Java Runtime Environment 1.6.0.39)

I ran in to these same symptoms and have been fighting it for a while. I have not ultimately found a solution but I found the following workaround which allowed me to get my greetings uploaded until a better solution can be found. I am posting it here in case it might work for others in a pinch.
Workaround:
Open the mediamaster applet on the appropriate page and choose to open file
browse to and select the greeting you want to upload
BEFORE clicking save, click the play button in the mediamaster (I have mine set to play via phone, I didn't test via computer). The file uploads and plays.
Then click save. For some reason, this seems to have properly uploaded the greeting without any errors.
I hope this is helpful to someone who is running in to this same frustrating error.
Jon

Cisco Unity Connection 8.5 Greeting Administrator

Hi
I've set up 2 call handlers for an IVR set up I have created, it all works, I need the user to be able to create/amend greetings.
I have set up a DN pointing to connection, created a direct routing rule, checked conversation/greetings administrator, created a routing rule in for the DN I created in callmanager.
I 've set a call handler owner as me to test.
When I dial the number for greeting admin (12345), I get the normal welcome to cisco unity connection message.
it's not really clear in the admin guide how to drive it, any ideas anyone?
Thanks
Tim

Hi Tim,
When I set this up on our CUC 7.1 system, I found that the Direct Routing Rule
only worked if the greeting Admin DN was actually on a phone and that number 12345
was used to access CUC (kinda makes sense). It's more likely that you set up DN 12345
as a CTI-RP or something else and are using Call Forward All to reach Unity Connection.
In this case you will need to use the Forwarded Routing Rules.
Cheers!
Rob

Cisco Unity - Greeting settings

Hello,
I have the following situation, a manager will forward his phone to his assistent. His assistent has her phone "Forward All" to Voicemail. But when they do this they hear the standard unity greeting and not the personal greeting.
I've checked in the greetings settings and activated the internal one , but that doesn't seem to work.
The only way we can get this to work is to put the full e.164 number in the forward, it seems to trick the unity to act as a external caller.
Kr,
Yannick

Hi,
the "Forwarded Route" was no good, that seems to edit the option for everyone
So we have 2 phones:
Phone 1: Manager number 1234
Phone 2: Assistent number 1235
Phone 1 is forwarded to Phone 2 in a "Call Forward All" to "1235, at this time Phone 2 has a call forward all to the voicemail checkbox
From the moment someone calls Phone 1 he is directly transferred towards Phone 2, Phone 2 is also forwarded to voicemail, so the original caller will reach the voicemail of Phone 2, but the original caller doesn't hear the personal greeting, he hears the standard cisco unity message of: "Hello , Welcome to cisco unity, from a touch dialpad ......, and we want it to just play the self recorded greeting of the user of Phone 2

Unable to create a notification for a group (Cisco Unity Express 3.2)

There is Cisco ISR 2821 with CME 7.1 and Cisco Unity Express 3.2.
I am trying to create notifications for a group named AAA in CUE.
I do following (GUI):
1. Go to Configure -> Groups
2. Click on the group name AAA.
3. In Group Profile window 'Enable notification for this user/group' option is enabled.
4. Go to Mailbox tab. There is an associated mailbox with ticks against Enabled and Fax Enabled.
5. Go to Notification tab and see the warning:
No Notification Devices found for User/Group
Also, there are another several groups on this system and I am able to turn notification on for them. These groups have the same owners and members that AAA has. Moreover, if I create a new group and set it up absolutely the same as AAA, I can turn notifications on for it.
The problem in this way is that we have our custom greetings and after I created a new group, for example BBB, with the same settings (as AAA, inluding Primary Extansion and Primary E.164 Number) and remove these numbers from AAA, then it works and users would receive notification about new voice messages. BUT, when I call BBB I listen to standart Cisco greeting promts.
I don't undestand why it happens, because all these greetings are determined in Voicemail -> Auto Attendant section and I did not any changes here at all.
How can I fix this 'notification' problem?
Thanks.

Process with success:
unzip the packet in: C:\APEX
1. Install:
@apexins SYSAUX SYSAUX TEMP /i/
2. Change to password:
@apxchpwd,
3. Run apex_epg_config.sql
On windows:
@apex_epg_config.sql (page 30, the guide of intallation)
Important:Replace SYSTEM_DRIVE:\TEMP by C:
E.g.: @apex_epg_config C:
After this, follow the next steps
4. ALTER USER ANONYMOUS ACCOUNT UNLOCK;
Finish! Just execute apxldimg.sql script if you is upgrading from a preview release.
Now try the connect on the browser IE6 o later:
http://localhost:8080/apex/apex_admin
Then create your workspace.
Edited by: [email protected] on 10/03/2009 11:59

Cisco Unity 7: Voice mail cann't get the name or Number phone of the caller

Hi,
I have installed Cisco Unity Messaging Unified version 7 and integrated with Exchange 2010.
I have two scenario, and I want to know if are normal or not:
1. If the 2 IP phones are subscribed with Cisco Unity: the first IP phone call the other IP phone and let a voice mail. When the second IP phone check his message vocal it can get the name of the caller or his number phone (the message is: You have One message from XXXX) and he get e-mail as objet: Voice Mail from XXXX.
2. If one IP phone is not subscriber with cisco unity call other Ip phone subscribed with cisco unity and let him a voice mail. The second IP phone when check his message vocal it can’t get the name of the caller or his number phone: The message is: You have one voice mail xxxx; without indicate from!! and he get a e-mail as object: Voice mail from Unknown.
Please, I want to know if the second scenario is normal ? if not, who to resolve this problem? I want that he indicate the number of caller same he isn't subscriber with cisco unity?
Thanks a lot,
Best regards,
Omar YUNSI

So for the 2nd scenerio you would want to check what your Message Subjects were set to. For Unity 7 open Web SA, click Configuration and then Message Subjects. Make sure that the Outside Caller Message has %CALLERID% in it somewhere. The value %CALLERNAME% will return unknown if we do not receive a name from the PSTN.
Try setting the Outside Caller Message to:
%U% %P% Voice Message from %CALLERID%
and that should get you your desired results.
The default Message subject is:
%U% %P% Voice Message from %CALLERNAME% (%CALLERID%). So with that it would say Voice Message fom Unknown (xxxx) if it was not able to determine the name of the user which is usually normal from a PSTN call.
Just to note, the From address is always going to say from Unity Messaging System, it will only be the subject that has the extension in it.
Bryan

Voice mail is not stored in cisco unity 7.0(2)

We have configured exchange2003 and cisco unity in the same MCS(7845 IBM) box. We have done with integrating it to CCM 7.1.3 using SCCP. When we make a call from sub A to sub B, if sub B doesnt answer the call it is forwarded to Cisco Unity and the greetings are played. when we tried to record the message and play back it is not played back also when we send that message, message is not reaching sub B (phone keypresses are taken). Please any one help me to solve this issue.
Thanks,
Nithiya.

Adding Languages
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/upgrade/guide/ex/5xcuruge030.html#wp1104842
If the other question is about an AA all you need is a CTI RP with CFA to VM, a call handler with matching DN and record the greeting.
If you need more options configure new call handlers and use the caller input config from the first call handler.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk

Cisco Unity Connection 8.6 not getting CLID information from CUCM 8.6

Hello,
Currently Running:
Cisco Unified Communications Manager 8.6.2
Cisco Unity Connection 8.6.2
Problem:
when any outside caller leaves a voicemail, the caller number information is not being sent to unity.
example, I call with my cell phone, 817.555.1234 to my Cisco 7940 phone and it shows the CLID information that i am calling with. iDivert to voice mail, Leave a message. Playback message and just the default message information from Cisco Unity.
we currently upgraded from CUCM 6.1.3 and Unity 5. before i could press 9 and get the caller information.
I have viewed the "Playback Message Settings" and selected "After Playing Each Message, Play" and selected Sender's Information. and also selected "Include Extension and Sender's ANI"
upon playing the VoiceMail after the message i get the default message "From Cisco Unity Connection Messaging System"
I also have the message relaying to my E-mail and I get the same in the subject line.
"Message from Cisco Unity Connection Messaging System (Unknown extension)"
This tends to be a big deal with the Sales team as customers will call and say "Call me back"
But any Internal Calls show the correct information, proper greeting, extension information even on the relay to e-mail.
Any help will be appreciated.
Thanks
Tim

Found another post that referenced Cisco Bug ID CSCti37610.
CUC plays message is from Unity Connection Messaging system
Symptom:Before message playback, Unity Connection plays the message is from Unity Connection Messaging System instead sender's ANI
Conditions:Problem was observed on Unity Connection cluster and appropriate services are not rebooted after changing the SMTP domain name
Workaround:
Restart the Unity Connection servers
It should have been fixed in 8.5 but we did change the SMTP domain name on 8.6 and now see the problem. Will schedule a reboot and see if the issue goes away.

Failure to upgrade Cisco Unity Connection 8.6.2 to 9.1.2

Hi everybody.
Has someone that can help me with follow problem?
I making a Cisco Unity Connection upgrade from version: 8.6.2.20000-76 to 9.1.2.10000-28. But unfortunately we can't sucessfull to make this process.
On the finish of this process, I can see this outup error:
11/23/2013 12:28:55 upgrade_manager.sh|Cleanup exiting - Cached Data: [Vendor= VMware, Inc.
HWModel=VMware
CPUCount=2
CPUType= Intel(R) Xeon(R) CPU E5-2643 0 @ 3.30GHz
CPUSpeed=3300
MEMSize=6144
BIOSVer=PhoenixTechnologiesLTD 6.00 06/22/2012
ObjectId=1.3.6.1.4.1.9.1.1348
OSVersion=UCOS 5.0.0.0-2
SerialNumber= VMware-56 4d e0 4f 4d 85 87 7b-eb 22 0e 52 a7 73 1a 22
VendorOID=1.3.6.1.4.1.674]|<LVL::Info>
11/23/2013 12:28:55 upgrade_install.sh|Cleaning up download...|<LVL::Info>
11/23/2013 12:28:55 upgrade_install.sh|Cleanup upgrade source area.|<LVL::Info>
11/23/2013 12:28:55 upgrade_install.sh|Ejecting DVD (/dev/sda1)|<LVL::Debug>
11/23/2013 12:28:55 upgrade_install.sh|Removing /common/download/9.1.2.10000-28|<LVL::Info>
11/23/2013 12:28:55 upgrade_install.sh|Started auditd...|<LVL::Info>
11/23/2013 12:28:56 upgrade_install.sh|Started setroubleshoot...|<LVL::Info>
11/23/2013 12:28:56 upgrade_install.sh|Changed selinux mode to enforcing|<LVL::Info>
11/23/2013 12:28:56 upgrade_install.sh|Cleaning up rpm_archive...|<LVL::Info>
11/23/2013 12:28:56 upgrade_install.sh|Removing /common/rpm-archive/9.1.2.10000-28|<LVL::Info>
11/23/2013 12:29:00 upgrade_install.sh|IOWAIT monitor stopped|<LVL::Info>
11/23/2013 12:29:00 upgrade_install.sh|File:/usr/local/bin/base_scripts/upgrade_install.sh:599, Function: main(), Upgrade Failed -- (1)|<LVL::Error>
11/23/2013 12:29:00 upgrade_install.sh|set_upgrade_result: set to 1|<LVL::Debug>
11/23/2013 12:29:00 upgrade_install.sh|is_upgrade_lock_available: Upgrade lock is not available.|<LVL::Debug>
11/23/2013 12:29:00 upgrade_install.sh|is_upgrade_in_progress: Already locked by this process (pid: 14477).|<LVL::Debug>
11/23/2013 12:29:00 upgrade_install.sh|release_upgrade_lock: Releasing lock (pid: 14477)|<LVL::Debug>
Best Regards,
Claudio Costa
A mensagem foi editada por: Claudio Costa

Tks Manish, I just perform a restart on the both nodes on my CUC cluster and after that I did can install this upgrade patch.
Also is very important install the upgrade patch on all servers of the cluster before perform a switch-version on the publisher and then on the others nodes.
Best Regards,
Claudio Costa

Cisco Unity Connection not relaying voicemails outside the organization

Hi all, we are running Cisco Unity Connection version: 8.6.2ES25.21900-25. It has been set up to accept voicemails for Exchange 2010 users (in other words email messages with WAV attachments) and deliver these to their inboxes; this works with no problem.
I have two users who would like to receive these emails at their outside account, however the messages are never sent. I have tried the following:
Changed the users corporate email addresses from "[email protected]" to "[email protected]"
Unchecked the option to "Generate SMTP Proxy Address From Corporate Email Address."
On the "Message Actions" page for their account I have configured voicemail and email to "Relay the message" and entered their external SMTP addresses.
Confirmed the smart host setup is OK (points to our Exchange 2010 CAS which has firewall rules in place to permit it to send mail outside the organization.
Confirmed the Exchange 2010 CAS will accept SMTP messages from the subnet the Unity Connection server resides in.
If I switch the user SMTP settings BACK to their original internal SMTP addresses for my company the messages are then immediately delivered properly to these addresses. This signifies to me that Unity is periodically trying to send these items but they just aren't going out. No sign of the messages in any user report I ran in Unity nor message tracking in Exchange.
I also tried setting up an Outlook rule to forward these voicemail messages to the recipients external addresses but this did not work and after doing some research I see that the way in which Unity delivers the messages to these recipients internally (via EWS) is the reason why. I wonder if this is the same reason these are not going out to their external SMTP addresses.
Thanks for any assistance provided!

Look at the transfer options for that particular user and make sure it's set to ring the phone, that configuration is PER user.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

Outlook 2013 IMAP connecting to Cisco Unity Voicemail

The ability to use IMAP in our Outlook 2013 stopped working back in November updates, we worked with MS Support for the other Outlook issues that were broken thinking that whatever fix would also resolve the IMAP issue. This was not the case.
Our voicemail is hosted on a Cisco Unity Server by our provider that we connect to using IMAP. Initially I was unable to connect to their server using IMAP because the November update sent their server to 100% CPU. After a Cisco patch I'm now able to
connect, however functionality is still not there.
Outlook 2010 clients seem to work fine. Outlook 2013 clients will sync the inbox the first time connecting but never after that, you are also unable to delete messages from the reading pane (able to open message and delete).
I'm aware of the root folder "Inbox" and the subscribe methods for troubleshooting this, however neither work.
Does anyone have any suggestions on where to go from here?
Thanks much

So what eventually solved this was Office SP 1.
Below is a set of packet captures with Outlook 2013 interacting with a Unity server both before and after the SP was installed.
OUTLOOK 2103 WITH SP1 – WIIN 8 shows:
Packet 223: UID FETCH 177:4294967295 (UID FLAGS RFC822.SIZE BODY.PEEK[] INTERNALDATE)
Follow TCP Stream shows CUC handles this request fine:
x9tf UID FETCH 177:4294967295 (UID FLAGS RFC822.SIZE BODY.PEEK[] INTERNALDATE)
* 44 FETCH (UID 177 FLAGS (\Recent) RFC822.SIZE 43627 BODY[] {43627}
Date: Wed, 26 Feb 2014 16:46:47 +0000
From: "Spare Phone4" <5555555555@XXXdomain>
To: 4444444444@domain
MIME-Version: 1.0
Message-Id: <MAL.1dfcffe1-aef3-4ba4-b4eb-3d728835f4a0@domain>
X-CiscoUnity-CallerAni: 810168950
Importance: Normal
X-Priority: 3
Sensitivity: None
Subject: Message from Spare Phone4 (5555555555)
X-CiscoUnity-MessageType: Voice
Content-Type: audio/wav; name=VoiceMessage.wav
Content-Dis; filename=VoiceMessage.wav; voice=Voice-Message
CUC seems to handle this ok
Packet 708: UID SEARCH UID 178:4294967295 SINCE 24-Feb-2014
Follow TCP Stream shows that CUC returns “invalid arg”. However, IMAP then performs “Fetch” request afterwards, which ultimately works
i6kl UID SEARCH UID 178:4294967295 SINCE 24-Feb-2014
i6kl BAD Invalid Argument
kkl1 IDLE
+ idling
DONE
kkl1 OK IDLE Completed
y2mw UID FETCH 1:177 (UID FLAGS)
* 1 FETCH (UID 121 FLAGS (\Seen))
* 2 FETCH (UID 122 FLAGS (\Seen))
* 43 FETCH (UID 174 FLAGS (\Seen))
* 44 FETCH (UID 177 FLAGS (\Seen))
y2mw OK FETCH Completed
BROKEN IMAP shows: (non-SP1)
Packet 32: UID SEARCH UID 155:4294967295 SINCE 17-Feb-2014
Follow TCP Stream shows that CUC returns invalid arg and then IMAP sends LOGOUT request.
my5r UID SEARCH UID 155:4294967295 SINCE 17-Feb-2014
my5r BAD Invalid Argument
jveg IDLE
+ idling
* 32 EXISTS
* 3 RECENT
DONE
jveg OK IDLE Completed
3l5q LOGOUT
* BYE UMSS IMAP4rev1 Server logging out
3l5q OK LOGOUT Completed
So the connectivity is work and the Outlook client now maintains functionality. The last thing I've noticed is that if you try to delete a message from either the view/reading pane or the home ribbon from Win 8/8.1 Outlook 2013/2013 SP1 it fails, you need
to go open the message to delete it.
On a Win7 machine Outlook 2013 you experienced the same thing, however after the SP1 is applied all deletion options work.
When you press the any delete key it seems the client is suppose to send an expunge command (noticed through wireshark). With the delete keys that do not function this command is not sent, those that do work the command is seen with wireshark.

Setting up Greeting in Cisco Unity

Similar Messages

Maybe you are looking for