Setting up new account works in Outlook, but not in Mail

I set up a new account in Mail just like I have done in the past, but it refuses to find the test mail I sent it. I can see the test mail by checking it through my ISPs web mail program, and I can see the mail even by setting up an account on Windows in Outlook Express, but Mail can't find it.
I set up the new account EXACTLY as I had set up accounts in the past, obviously with different names and passwords, but no result.
You can see a screenshot of my Accounts summary at http://www.wordpix.ca/mailscreenshot.jpg
Thanks

Stu,
I am not sure you want to leave that screenshot up for long, but hopefully we can resolve, soon.
Are you certain that the full email address is needed as the Username entry, or might only using the true Username portion of the address, i.e. "cindy"? Mail is very rigorous about the form of the Username, and does extract it from the email address, as some mail clients may do.
Ernie

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