Setup a Network Folder on Mac

Hi guys, just looking for some assistance really
Currently looking in a workplace all using Mac's and are currently connected to the same network.
Problem is all the colleagues need to be able to Hotdesk, and they need access to their own resources, not applications but pages documents etc.
Is there anyway to setup a password protected network folder for all the colleagues individually, so they can access their own resources.
This would be a lot easier for them and myself so then we are not having to email resources to ourselves. etc.
Thanks for the support guys, any feedback would be great.

I mean working in a workplace, apologies.

Similar Messages

Laserjet pro 200 color mfp m276nw network folder setup on PC Windows 7

I am trying and trying and trying to setup my Network Folder Setup and I either get the message that there is an error with the file path or an error with my username.
I DO NOT have a password for my username.
I have copied and pasted the file path \\OWNER-PC\Scanning
The file is definately set-up for sharing and all permissions are enabled.
I am not putting in a PIN at this time.
Can anyone help me to setup this network folder?
This question was solved.
View Solution.

Hi @Username57 ,
I understand that you are having issues setting up the network folder. I will certainly do my best to help you.
I have provided a document with the steps for setting up the scan to network folder.
Scan From the Control Panel (Including Scan to Email, to a PDF, and to a Network Folder) for HP Lase...
It is usually a issue with the Network Path for the network folder created.
Create a folder anywhere on the computer.
Right click the folder and left click properties, select the Sharing tab, click the Share button, select who you want to share the folder with or everyone. On the same Sharing tab copy the Network Path. (example \\envy1730\users \Envy\desktop\networkfolder
In the embedded web server for the printer go to the Scan tab, select network folder setup, paste in the path for the network folder. Go through the wizard.
If those steps don't work then follow steps 1, 2, 3, to resolve this issue to try and get the network folder and path.
Step one: Make sure that the computer user account is password protected.
1.Click the Windows icon, then click Control Panel.
2.Click User Accounts, then select the account you used to log into the computer.
3.Click Change your Windows password, then find the user account you used to log into the computer.
•If the user account is password protected, continue to the next step.
•If the user account is not password protected, click Create a password for your account to create a password, and then continue to the next step.
Step two: Define the network location
1.Click the Windows icon, then click Control Panel.
2.Click Network and Sharing Center.
3.In the View your active networks section, click Public network under your network name. The Set Network Location window opens.
4.Select Home Network or Work Network, then click Close.
Step three: Make sure that the network sharing and discovery options are correct
1.Open the Network and Sharing Center window.
2.Click Choose homegroup and sharing options.
3.In the Share libraries and printers section, select Documents.
4.In the Other homegroup actions section, click Change advanced sharing settings.
5.In the Advanced sharing settings window, make sure that the following network options are turned on:
•Network discovery
•File sharing
•Public folder sharing (read and write access)
•Password protected sharing
6.Click Save changes.
7.Your computer network is now successfully set to complete the Scan and Fax to Network. Folder or Digital Fax to Network Folder Wizard.
One user on another post had to do the following:
There was a problem in the "advanced sharing settings window". They turned it off, the option which is after the 128 encryption, I mean the "password protected sharing".
Please let me know the outcome.
Happy New Years!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Network Folder Setup - "No Write Permission". Windows Vista.

Product: 8600 N911g
I am having issues in creating a network folder to scan to my computer. It responds ‘No write permission’
**NOTE**Before I allow you to continue reading, I need to first know to I need to create a password in my user account, or turn off UAC to create a scan network folder on my PC? If so, then that is what I need to do to correct this issue.
Steps I have performed in attempting to accomplish this task:
In Windows to create shared folder:
1) Created folder.
2) Open folder properties, under 'sharing' tab, selected 'Share' button, then selected 'Share' button.
3) A dialog window appears and states 'Sharing items', and when it is complete, it states "Your folder is shared. You may e-mail these links to notify people that you have shared these files, or copy the links onto the Windows clipboard, where you can paste them into any program you choose.”
4) When I select ‘Done’, it returns to the folder properties, and states in ‘Network File and Folder Sharing’ under ‘Sharing’ tab under ‘Network Path’: ‘Not Shared’.
**I don’t understand that it just said ‘Your folder is shared’, then under Network Path is stated ‘Not Shared’.**
5) Since in stated ‘Not Shared’, I selected ‘Advanced Sharing’, checked ‘Share this folder’ box, and under ‘Permissions’, checked ‘Full Control’ box.
6) Now it states Shared, and under ‘Network Path’ states the location: ‘ \\ADMIN-PC\ScantoDV9825 ’
In the HP Officejet Pro 8600 N911g, Embedded Web Server to add network folder to scan to:
1) Opened ‘Scan’ section by clicking on the tab ‘Scan’. Under ‘Network Folder Setup’, the ‘Network Folder Configuration’ clicked on ‘New’.
2) Entered data for the following fieldsTEP 1 OF 4: Display Name: ‘Scan’, Network Path: ‘\\ADMIN-PC\ScantoDV9825’. Left User Name and Password fields blank. STEP 2 OF 4: Left PIN fields blank. STEP 3 OF 4: Did not make any changes, used default settings.
3) In STEP 4 OF 4 when I click on Save and Test, it returns with the message ‘No write permission’
How do I resolve this issue of ‘No write permission’?
Thank you.
~Robert M.
This question was solved.
View Solution.

Hi Robert,
First ensure the permissions are also set correctly by right clicking the shared folder, and then open the Security tab.
If your user name is not listed as Full Control click the edit button, add your user name and check the box for as Allow full control.
If that does not help, follow these steps in Windows Vista to make sure that your computer is configured to allow network sharing.
Step one: Make sure that the computer user account is password protected
Click the Windows icon ( ), and then click Control Panel .
Click User Accounts , and then select the account you used to log into the computer.
Click Change your Windows password , and then find the user account you used to log into the computer.
If the user account is password protected , continue to the next step.
If the user account is not password protected , click Create a password for your account to create a password, and then continue to the next step.
Step two: Define the network location
Click the Windows icon ( ), and then click Control Panel .
Click Network and Internet .
Click Network and Sharing Center .
Click Customize next to Your Network . The Set Network Location window opens.
Select Private , click Next , and then click Close .
Step three: Make sure that the network sharing and discovery options are correct
Open the Network and Sharing Center window.
In the Sharing and Discovery section, make sure that the following network options are set to On :
Network Discovery
File Sharing
Public Folder Sharing (password required)
Printer Sharing (password required)
Password Protected Sharing
Your computer network is now successfully set to complete the Scan and Fax to Network Folder or Digital Fax to Network Folder Wizard.
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Laser jet pro won't scan to network folder

I have just setup a Laserjet Pro 200 (MFP M276nw) and have it successfully printing from an iMac running Mavericks OS. I am also able to scan using the HP scanning utility. All of this is connected via my wireless network.
However, no matter what I try I am unable to scan directly into a network folder. I have setup file sharing and ensured it is enabled for SMB sharing. I have ensured that the computer account on the shared folder I have created has full read/write access. I have created the network folder via the printer' ews as per the HP instructions (the path being \\<my mac's IP address>\public) and made sure username and password are set correctly. When I test the network folder I get an "Unable to connect to network folder" message.
I have disabled the Mac's firewall and have ensured that the printer software and firmware are the most recent versions available (they weren't but I updated them). I have deleted the shares, disabled file sharing, rebooted and then re-enabled file sharing, re-created the shares and set them up again in the ews but still it doesn't work. I can ping the printer successfully from the Mac and as stated earlier, can print and scan using the HP scan utility.
I have rebooted the printer and also the router.
Please help!

Hi Aye_curumba,
I understand you can print and scan, but you are unable to scan to the network folder on the Mac. I can help you with this. It it is usually a issue with the path to the network folder.
Here are the steps below for setting up the network folder if you would like to try it.
You might have to contact Apple to get the registered user and password name.
I would ask them to help setup the network folder also.
1. Create a new folder on your computer.
2. Right click (CTRL+Left click if using the Mac keyboard) it and then select Get Info.
3. Unlock the screen, set the everyones term as Read & Write, located under Sharing & Permissions..
4. Enter System Preferences > Sharing and then select File Sharing from the left bar.
5. Click the Options button, mark the Share files and folders using SMB (Windows) and click Done.
6. Under Shared Folders, click the Plus sign and select the configured folder.
7. Make sure that "Everyone" permissions are set to Read & Write under the Users list as well.
8. You will see the IP Address listed at the top of that screen, take a note to configure it from the EWS page.
You should use the following path template:
//IP-ADRESS/Shared-Folder-Name
Make sure to include your username and password while setting the network folder scan.
I have provided a document for the setup for scanning to a network folder.
How to Scan: From the Control Panel (Including Scan to Email, to a PDF, and to a Network Folder).
Select Scan to a network folder.
Let me know how you make out.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP OfficeJet 8620 Scan to Network Folder No Longer Works after Mac OS X 10.10Yosemite Upgrade

My scan to network folder function no longer works. When I look into it, I get an error message when I test the Network Folder setup saying, "Incorrect credentials. Check your username/password and try again."
The username and password are unchanged. I just bought this AIO and I kinda need this function to work. I hope that 10.10 didn't just disable this function.

I have followed your recomendation step by step but did not work. The message "Incorrect credentials. Check your username/password and try again." keeps showing once I test the credentials.
After several hours of work this is very upsetting. What other option are to set up using Mac Book Pro and Yosemithe?
Thanks
LN

HP Officejet Pro 8600 Network Folder Setup to Yosemite share

I have an HP OfficeJet 8600 Pro (N911g) that is hooked up to the network wirelessly. I have used the scan to network folder extensively during the time I've owned it, connecting to either an Apple Time Capsule or an OS X workstation with an SMB share.
I recently upgraded the workstation in question to Yosemite (OS X 10.10), and now the scan to a network folder fails with the error "Incorrect credentials". I have recreated the setup on the printer to verify that the credentials and path supplied are correct, and have tested the account name I'm using from a windows machine to confirm that the credentials are valid. I have also tried turning off the AFP share on that workstation to ensure it was not interferring with the SMB share, and there was no change in the behavior.
Any thoughts on further troubleshooting steps?

Just to let you know I posted the same issue in another thread a few days ago. We don't have a solution yet, but there are a whole bunch of us with the same problem you've posted about:
https://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/setup-scan-to-network-folder-yosemite...

Using Shared Review via Network Folder on Windows server and PC and Mac users commenting

We are having initiation and connection problems on the Macs (running OS 10.6.4 Snow Leopard) with Shared Reviews (from Acrobat 9) that are stored on a Windows 2008 Server connecting via SMB. I would be very interested to hear from anyone who is successfully:
1) Initiating Shared Reviews from a Macintosh via "Automatically collect comments on my own internal server" and navigating to a folder (with full read/write permissions for all) on a Windows server. We cannot get Acrobat (via the automated SR set-up wizard) to verify the network folder location on the Macs so that a Mac user can initiate a Shared Review. On Windows (using Parallels or logging in to a PC directly), the same users have no problem initiating and accessing Shared Reviews.
2) Accessing Shared Reviews on a network folder (set up on a Windows 2008 server) via a Mac running OSX 10.6.4 and Acrobat 9. All users have read/write access to the folder and can navigate to it via the server. They can save documents to the network folder and open other documents there as well. When they open a Shared Review-enabled PDF for commenting, they get the error message that Acrobat cannot connect to the server. Retry results in the same error message.
We use Shared Reviews extensively and have no problems with PC users accessing the files and Mac users accessing them via Windows (Parallels or on a PC). This is very frustrating so I would really appreciate any ideas, especially if anyone is actually doing Shared Reviews this way.
Thanks.

Unfortunately, this is NOT fixed based on the testing I have done.
1) I am still unable to connect to the network folder on a Windows server from the Mac to initiate a Shared Review In Acrobat version 9.4.6. Same error message as previous Unable to locate server. See screenshot:
2) One of the Mac users (also upgraded to Acrobat 9.4.6) who was invited to participate in a Shared Review (initiated using Parallels/Windows) was initially able to open the file and Publish comments. However, after she did and closed the file, she was unable to reopen the same file, connect to the server and add comments. And no other Mac user could access the file after she added her first comments. We all got the error message "Unable to connect etc" See screenshot.
3) I opened the same file in Parallels/Windows with no problem. However, the Mac user's comments were not there. I could add comments and publish in Windows.
4) When I tried to access the Tracker from my Mac (review was initiated via Parallels), I got the error message File not Found when I tried to access the test review via my Mac (see screenshot).
Could you give me more information about the fix? I would also be happy to talk to you or send more details if that would help.
Our set up has not changed from the original information I sent (there may have been some Mac updates -- we are all on OS 10.6.8 but still Snow Leopard). Server has not changed.

HP 8500 - Cannot get network folder for scans (Mac OSX 10.5.6) to work

Trying to get the network path set up for saving scans from the printer.....I've gone into the network (Ethernet, wired) configuration for the printer at its IP address from my MacBook Pro.
Under the setting where I create a network folder to store scans, I entered the network path to a folder on the mac, enabled file sharing, and entered my user name and password.
However, when I "Save and Test" (or Test and Save, whichever), it comes back saying the user name and password are incorrect.
Huh?
I've checked this a dozen times and also tried to prefix the user name with the machine name.
What's a little disconcerting is that the instructions on this Web page (for setting up the scan folder for the printer) say to enter the "Windows" user name and password. No mention of the Mac.
Not sure what's wrong.
I entered for the path:
\\MacBookPro\Users\Mork\temp
(temp is a valid folder)
I entered the user name and password I use to login to the machine
I then get the error.
Any ideas what's wrong?
I tried to use Mac paths with forward slashes, but the Website for the printer said this was an error right away.
(Confused).
Thanks.
- M

The support for the scanning is built into the Mac. This link tells you how to do it.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01846935&tmp_track_link=ot_recdoc/c01627041/en_...
Go to the System Preferences under the apple menu.
Select Print & Fax
Open Scanner
Click Open Scanner
The last pull down menu on the left selects the folder. Change it to what you want and you don't have to worry about the network path and it will work!
To scan, click the scan button.
I tested it and it was such a relief to see the file appear in the folder. I hope this helps someone!

On an M425dn, I am unable to setup scan to network folder on a home wireless network

On an M425dn MFP, I am unable to setup 'Scan to Network Folder' on a home wireless network. The network folder exists and has been set to share with full permissions for everyone. The OS is Windows 7. The printer IP address is 192.168.1.104. I have used this in a browser to access the setup tab called Scan. I have established a network folder and have attempted to test the setup folder multiple times. The tests end in one of two ways. The attempt spins endlessly which requires a cancel action or it ends with the following error: "Cannot connect to the network folder. Ensure the shared folder name is correct." The network folder does indeed exist.
The computer name is Delta. The shared folder name is Images on my A: drive.
So the network path entered is \\DELTA\Images. By the way, printing to this network printer is always a succesful operation. Any guidance to solving this dilemma will be greatly appreciated. Thanks in advance.

Google may have "locked" IMAP and/or POP access to your account. To unlock it go here:
https://accounts.google.com/b/0/DisplayUnlockCaptcha
Then try setting the account up on the phone again.

Problem setup scanning to network folder Officejet 8500 Wifi

Hi,
For hours now I'm trying to get my printer scanning to network folder to work, but it just won't!! The printer is connected wireless successful.
I'm in the setup menu (via the browser) -> Scan-Digital Filing ->Network Folder Configuration and filled in all the required fields:
Network Path: \\192.168.178.15\E:\Dropbox\Scans HP printer OR \\Maarten\E:\Dropbox\Scans HP printer
Also tried to a network shared folder: \\MAARTEN\Users\Maarten
Username: [my Windows user name]
Password: [my login password]
But I still get the message: Username or password is incorrect. Make sure both user account and password are valid.
Can someone please help me?! Thanks.
Maarten
This question was solved.
View Solution.

Hey Amazon62 ,
I am looking into this scan to network folder setup issue for you, but in the mean time, have you tried changing the password?
The password may not be fitting the criteria needed for the printer, special character may be included for example. Try changing the password and or user name just as a test and let me know.
Regards,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Scan To network folder - HP officejet pro 8600 cannot connect.

Good morning,
For the last week or so, My officejet pro 8600 has been giving me the error
"Cannot connect to \\REDACTED\Public\Scans. Make sure the remote computer is turned on."
It will correct itself if we restart the computer/printer in question. but this only solves the issue for approx 6-7 hours.
Things i have done to attempt to fix this.
Set a static ip address for both the computer in question and the printer itself.
updated the IP address using the HP tool.
reinstalled the HP office program.
Set DMZ for both the computer and printer.
Set the public scans folder to zero security( so anyone connected to the network can gain unrestricted access)
re-setup the network feature on the printer itself.
however now i am at a loss.
Any help would be great.

Hi @Prophet1986,
Welcome to the HP Forums!
I understand that you cannot connect in order to scan to your network folder with your HP Officejet 8600. I am sorry to hear this, but I am happy to help!
Are you able to make copies? Setting Up the Printer to Print and Copy from Tray 1 and Tray 2.
Are you connected wirelessly? Or with an Ethernet cable?
Also, what operating system are you using? Windows or Mac? What version? If you do not know the Operating System you are using, please visit this website. Whatsmyos.
In the meantime, please try the following:
Make sure the printer's power cable is plugged directly into the wall outlet, not a surge protector. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
Firmware update. Getting Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 P....
In the meantime, if you are using Windows, please see this guide, HP Scan to Network Folder or Digital Fax to Network Folder Fails to Install or Function in Windows w....
Printer Does Not Maintain Wireless Connection. (This guide will help you maintain the connection, if you are wireless).
Hope this information is helpful, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Officejet Pro 8500 A909G Can't Scan to Network Folder - Install won't detect Printer

I have installed an 8500 on a wireless network. There are 2 PC's; 1 is XP Home, the other is XP Pro, both are Service Pack 3. The Router is a Linksys WRT54G2, Wireless adapters in both PC's are Linksys Wireless G - PCI cards. Both PC's are running McAfee Total Protection software and they are up to date. Windows Firewall is off. I'm using a 9 char SSID (all alpha), it isn't hidden and I'm not using MAC filtering. Security is WPA2 using a pass-phrase. I have added SLP service on Port 427 in McAfee on both PC's for UDP and TCP. (I've also opened up 135-139 and 445 for File sharing.) All devices configure using DHCP. The printer was turned on first and gets 192.168.1.100, XP Home gets ...101 and XP Pro gets ...102. Signal strength for both PC's is Excellent and the LAN runs at 54.0 mps. (I can't think of anything more to describe how everything is setup. If anyone needs something else, just ask for specifics.) Now the PROBLEM:
During installation: 1) XP Home discovers the printer just fine, all is happy and all works as advertised. 2) XP Pro doesn't see the printer when searching for printer (not recieving SLP Packets?), I have to go to advanced and search by IP Address. There is some point after this that I receive an error saying I need to check port 427 etc. I check continue installing wireless and ignore errors. When install is done XP Pro CAN print. I CAN run HP Solutions Center and scan. I CAN'T go to the printer and press the scan button and "Scan to a Network Folder", I CAN'T setup this function for the XP Pro machine using ESS. I CAN access EWS from either PC (that uses port 80). I have tried turning off the McAfee firewall to no avail (of course McAfee doesn't exactly turn off completely - I have read in some other forums). I'm not sure what to do next and I'm spending WAY too much time on this install (this is a customer of mine). I was about to tell them I can't turn on this one option - then I tried to turn on file-sharing and found it doesn't work either! I could point the finger at McAfee because it sounds like their kind of problem, however, both versions are identical, and both have been setup the same. The only real difference is XP - Home vs Pro. If anyopne has seen this kind of problem on an XP Pro box please let me know. I'm now just scratching my head with no other options.

I have a customer with the EXACT same problem. I HONESTLY thing that HP has a driver/firmware problem here.
Three different computers, A desktop, a laptop and a Netbook (sounds like a joke...) NONE will allow Scan to Print. I have installed/uninstalled around 9 times now - HP sent the customer a NEW printer in December - still no workee. Spent 5 hours on phone with tech support - NO WORKEEE...
Here is the maddening part - the SCAN TO E-MAIL works PERFECTLY!!!!!!!! ALL other functions work Perfectly - but Scan to File just fails stating that it can't find the computer.
I can ping the Printer, I have disabled ALL anti-virus, firewall software, scanned with Malwarebytes, TrendMicro Housecall, Eset NOD32, and Kapersky scanners with negative (good) results for bugs...
I'm just happy that SOMEONE else is having the problem... (so that I know that I'M not COMPLETELY crazy....) (The scene in OFFICE SPACE keeps playing through my head, the one where they take the fax machine and play baseball with it...)
Help!!!!

How to set share folder for mac 8.6 in windows

I know how to set share folder for mac 8.6 in windows xp. I installed the NetBIOS. But i still can not found windows share file in mac 8.6. Need to install 'DAVE'?

I want to setup file sharing. Then, I will setup share printer for mac8.6. I tried to config File Sharing control panel. But it do not scuccessful. Do have you way to solve file sharing and share printer problem. Not use NetPresenz.
I follow the website to setup file sharing. But I is not successful.
the website:
http://homepage.mac.com/car1son/os9xnet_nfilesharing.html
I go to appletalk control panel to connect via choose ethernet bulit-in. It appear a error. The error is 'An error occurred attempted to use Ethernet bulit-in. Make sure your network connection are correct.'
Thank you very much for your help.

HP LASERJET PRO 200 MFP M276NW - Can't scan to Network Folder

Hi there,
The scan to email works but not the scan to Network Folder. I have tried a lot of things but I give up.
I have given permissions to all and after share a folder it appears as shared... but does not work.
The OS is Windows 7. Hope you can help me with this because I will use a lot the scan to shared folder option.
Thanks in advance,
Fran

Hi skile88,
Welcome to the HP Forums, I hope you enjoy your experience!
I understand you are unable to setup the scan to network.
I will be happy to help you.
It is usually a issue with the Network Path for the network folder created.
Create a folder anywhere on the computer.
Right click the folder and left click properties, select the Sharing tab, click the Share button, select who you want to share the folder with or everyone. On the same Sharing tab copy the Network Path. (example \\envy1730\users \Envy\desktop\networkfolder
In the embedded web server for the printer go to the Scan tab, select network folder setup, paste in the path for the network folder. Go through the wizard.
If those steps don't work then follow steps 1, 2, 3, to resolve this issue to try and get the network folder and path.
Step one: Make sure that the computer user account is password protected.
1.Click the Windows icon, then click Control Panel.
2.Click User Accounts, then select the account you used to log into the computer.
3.Click Change your Windows password, then find the user account you used to log into the computer.
•If the user account is password protected, continue to the next step.
•If the user account is not password protected, click Create a password for your account to create a password, and then continue to the next step.
Step two: Define the network location
1.Click the Windows icon, then click Control Panel.
2.Click Network and Sharing Center.
3.In the View your active networks section, click Public network under your network name. The Set Network Location window opens.
4.Select Home Network or Work Network, then click Close.
Step three: Make sure that the network sharing and discovery options are correct
1.Open the Network and Sharing Center window.
2.Click Choose homegroup and sharing options.
3.In the Share libraries and printers section, select Documents.
4.In the Other homegroup actions section, click Change advanced sharing settings.
5.In the Advanced sharing settings window, make sure that the following network options are turned on:
•Network discovery
•File sharing
•Public folder sharing (read and write access)
•Password protected sharing
6.Click Save changes.
7.Your computer network is now successfully set to complete the Scan and Fax to Network. Folder or Digital Fax to Network Folder Wizard.
I believe that this will provide a resolution to your issue. Thank you.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Scan To Network Folder Fails Post Install of Firmware Due To Password No Longer Being Passed

The scan to network folder has been working for over a year on my OfficeJet Pro 8600 Plus to a file share in a QNAP NAS. HP CLP1CN1435AR firmware was applied to the printer in Dec 2014. Upon my first need to use the scan to network folder feature in 2015 I find that it no longer works. Attempts to validate the once working scan setup failed. Though a variety of tests I have determined that the password entered into the web server on the printer is NOT being passed as part of the logon credentials to the QNAP.
I tested every possible combination going back to ground zero and starting fresh with multiple new user ids, passwords, network shares, 8 character user names, simple passwords, IP or hostnames in the network path, requiring SSL or not, etc. With each test, I validated that I could sign on directly to the NAS and that the user ID was authorized to change files in the network share. With each fail, I validated the logs in the router and in the NAS that traffic looked normal and it was the sign on credentials were the reason the NAS rejected the sign on. The only thing that worked was a guest ID from the NAS which does not HAVE a password. Any requirement for a password during the sign on to the NAS will not be honored or satisfied by the new firmware.
This is an egregious error - something that should have never made it out of even the first level of testing within HP. I would love to inform HP about this discovery but alas, my printer is 2 DAYS out of warranty so the forum is well the only voice with HP that I have.
Now I have to set up an unprotected area of my NAS by giving the gest account access which means that anyone who plugs a network cable behind my firewall gets to see the scanned information. Now I am very sorry I applied the firmware. Now I am getting to be sorry that I bought this and another HP printer despite being a customer for years.
I would love some help from HP but not going to put out for an extended warranty or pay for phone support for something that I have easily and clearly tested to be a problem with the new firmware.
If anyone has figured a way around this, please let me know. Hopefully it will help focus someone else who is experiencing the same problem. Network configurations can differ, ect but I am pretty sure the rash of posts in the last couple of months about the scan to network folder feature have the fail to pass the password error as the root cause.
Unhappily & insecurely scanning to a very public folder share until then. Information that is vulnerable regardless of how brief of a moment until it is moved off the share is still vulnerable information. It’s not something I can live with for the long term.

Hi @Road_Trip ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Regards,
George
I work for HP

Setup a Network Folder on Mac

Similar Messages

Maybe you are looking for