SFTP unable to connect to site

Hi I have a site which is on a plesk server
I am able to connect ftp (transmit) without problem
sftp is enabled on the server and a dedicated IP address is used
I have tried 4 ftp clients and none of them are able to connect via SFTP
Have disabled firewall and AV
connected directly to the modem (Helstra Cable) to eliminate airport x stream
checked all pwords login credentials
ping etc
ISP is scratching head
am I missing Something?
Thanks

Hi, Alex
Thanks for replying.
When I create the collection the following is displayed:
When I click the link I see a page can't be displayed message
Unfortunately, your link 404's but I looked up loop back check and found instructions on how to disable the loop back check:
Disable the authentication loopback check
 Re-enable the behavior that exists in Windows Server 2003 by setting the DisableLoopbackCheck registry entry in the
 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa registry
 subkey to 1. To set the DisableLoopbackCheck registry entry to 1, follow these steps on the client computer: 1.Click Start, click Run, type regedit, and then click OK.
 2.Locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa
 3.Right-click Lsa, point to New, and then click DWORD Value.
 4.Type DisableLoopbackCheck, and then press ENTER.
 5.Right-click DisableLoopbackCheck, and then click Modify.
 6.In the Value data box, type 1, and then click OK.
 7.Exit Registry Editor.
 8.Restart the computer.
Is this what you are referring to?
When I look at IIS, I cannot see htlincs listed as a site.
I will do some more research. However, if anyone has any links to content that will help me solve this issue I would be grateful. The 'collection' needs to be accessible by everyone within our network (single site, single subnet).
Thanks :)

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