Shared Mailbox not archiving
We have in place archiving setup in Exchange 2013. Archiving is functioning perfectly for our standard mailboxes however for our shared mailboxes they are not archiving automatically, we have enabled the in-place archive, and it has been switched on for
over a month now and still the size of the archive mailbox is 3kb.
Hi,
Do you place this shared mailbox in the mailbox database DB01?
If you place the shared mailbox in it, please use the following command to check content index status.
Get-MailboxDatabaseCopyStatus -Identity "Mailbox Database" | fl *index*
If the index state of database is unhealthy, please bring to healthy state and then apply retention policy to move items to archive mailbox to check result.
Best regards,
If you have feedback for TechNet Subscriber Support, contact
[email protected]
Belinda Ma
TechNet Community Support
Similar Messages
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Outlook 2013 (Only) - Shared Mailbox - Not Syncing
Hi
After searching this forum and many other forums online, I have decided to ask my question here as I cannot find a solution.
We are migrating from Exchange 2003 to Exchange 2010 at the moment. All of a sudden our Outlook 2013 users (All of them) cannot update Shared Mailboxes. When you select that folder it says "Updating this Folder" but nothing is happening. Only happens
with their open Shared Mailbox not with their own Mailbox. I have done the following tests:
Users can open the Shared Mailbox and sync properly using OWA.
Users can open the Shared Mailbox but cannot sync via Outlook 2013.
Users can open and sync the Shared Mailbox via Outlook 2010.
Ran OST repair tool, no luck.
Completely deleted the profile and wiped all the files in the outlook folder and recreated the profile, no luck. (Not syncing straight away.)
Users can sync the Shared Mailbox when they are running outlook in Online mode. (I dont wanna do this coz they want to save their sent emails from a Shared Mailbox into the respective "Sent Item" folder which only works in Cached Mode.
Everything used to work fine and suddenly stopped for everyone. Can you please guide me on how to fix this?
Thanks in advance.
With regards
M
PS
I just realized that my Build Version is "Version 14.1 (Build 218.15)"
I am downloading the Service Pack 3, and it might help?Hi,
It seems that the issue only happens in Outlook 2013 Cached mode. If you add secondary mailboxes to your profile through the Advanced
tab in the Microsoft Exchange dialog box, please check whether the “Download Shared Folders” is enabled in the Advanced tab.
If it is, the Sync issue occurs may because Outlook 2013 locally caches (in your Outlook data file [.ost]) all folders to which you have access in the secondary mailbox. To resolve it, we can refer to the detailed solution in the following KB:
http://support.microsoft.com/kb/2297543/en-us
Thanks,
Winnie Liang
TechNet Community Support
Hi,
I found this little tick yesterday and did clear it. So now people can still have their own mailbox cached and the rest online. But thank you for the link coz I couldnt find it before and it is good to know that it is a known issue rather than being a misconfiguration
at server level :) I have marked your post as the answer. Thanks again. -
Shared mailbox not searchable in Outlook
How can I get a shared mailbox searchable from Outlook?
PS... setting cached mode on for those shared mailboxes is not an option:
https://social.technet.microsoft.com/Forums/en-US/9729bba3-8d1e-4a17-b4d5-6e44d7ef1a9e/automapped-mailbox-is-not-searchable?forum=exchangesvrclients
My only work around in the mean time is to add a separate account, which means everyone has owner rights to the inbox in order to search it... there's got to be an easier way to do this... I can't believe that Microsoft wouldn't have thought this far ahead
when developing their new search feature...Unfortunately as mentioned here
http://community.office365.com/en-us/f/172/t/223771.aspx I believe it's the expected behaviour that if you tell Outlook to search "All Mailboxes" it won't include any additional / shared mailboxes you have configured.
If you click on the search box then in the search tab click Search Tools, followed by Locations to Search, you'll see all of those places that Outlook will include when searching "All Mailboxes", and if your Outlook is the same as mine then that
doesn't include additional mailboxes. In my case it includes my main Exchange account, a POP3 mailbox I have setup and an archive .pst file I have attached, but not the additional mailbox.
I don't know, but I suspect the issue is that Outlook / Windows search is actually searching and indexing the physical Outlook files (eg pst/ost) or at least basing what it indexes on them. Since additional mailboxes don't have their own .ost file they're
not listed, yet a locally attached .pst file is.
You should however be able to search the additional mailbox directly, either by selecting the additional mailbox before typing the search term you're looking for, or by going into Search Tools, selecting Advanced Find, and then in Browse selecting the mailbox
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Exchange 2013 (Office 365) shared mailbox not staying up to date.
We have created a new shared folder for multiple users to access in Office 365 and were having some issues. There are a few users where this mailbox works great, but others users aren't able to see any changes that are made in the shared mailbox.
Opening the mailbox in O365 shows all folders, emails, etc... but for some reason syncing stops working randomly after a bit of time. Removing and re-adding permissions to the mailbox does fix this issue, but that's not a feasable fix for us.
Users can add folders to the shared mailbox, and those added folders do show up in the mailbox when opened in O365, but the changes do not push down to multiple other clients.
Anyone else seen this or have any info? Thanks!Hi,
Are the users using Cached Exchange Mode or Online Mode? When the issue comes next time, have the user switch to the other mode and test if this helps.
We can disable Cached Mode for Shared folders, check if this helps resolve the sync issue:
Go to FILE -> Account Settings -> Account Settings -> Double click on the Exchange account -> More Settings -> Advanced tab -> Uncheck "Use Cached Exchange Mode", and click Apply then OK.
In Cached Mode, it doesn't connect to Exchange Server all the time but keeps a cache of the mailbox locally to sync the local cache and mailbox according to a period, this may cause some items not sync immediately. By switching to Online Mode, it should
be immediate.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
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Shared mailbox not working on 2007
Hello,
i'm having a problem generating a shared mailbox and making it work, here's the BG info:
Created a universal security group called "info access" with two users which need MB access
we have domain.local internal and domain.com external
i created the mailbox with the cmdlets:
New-Mailbox -Name:'Info customer' -OrganizationalUnit:'domain.local/main' -Database:'Mailbox Database' -UserPrincipalName:'[email protected]' -Shared
Add-MailboxPermission info -User:'info access' -AccessRights:FullAccess
Add-ADPermission info -User:'info access' -ExtendedRights:Send-As -AccessRights:ReadProperty, WriteProperty -Properties:'Personal Information'
Set-Mailbox -Identity info -GrantSendOnBehalfTo:'info access'
Everything completed ok, i see the hsared mailbox in the EMC, i see it can receive mails, but when i go to add the mailbox to one of those users outlook it gives error "outlook cannot open mailbox, the user cannot access the location", OWa also
fails but with a hard crash message with mapiexceptionlogonfailed
what is going on?, i double checked on the EMC and i see the permissions granted to the group, do i need to apply permissions to each user?Hi Eliminateur,
Thank you for your question.
The name of shared mailbox is “info customer”, so we could run the following command to grant full access to “info customer” :
Add-MailboxPermission –Identity 'Info customer' -User:'info access' -AccessRights:FullAccess
Add-ADPermission –Identity 'Info customer' -User:'info access' -ExtendedRights:Send-As -AccessRights:ReadProperty, WriteProperty -Properties:'Personal Information'
Set-Mailbox –Identity 'Info customer' -GrantSendOnBehalfTo:'info access'
Then we could check if we could open shared mailbox which name is “Info customer”.
If there are any questions regarding this issue, please be free to let me know.
Best Regard,
Jim
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Jim Xu
TechNet Community Support -
Online Archive for Shared Mailbox Shows Main Mailbox SMTP Address, Not Shared Mailbox
First off, we are running Exchange 2010 with Outlook 2010. Exchange is running SP3UR5 and is stable. Outlook has the latest updates.
We have archive mailboxes on all our production mailboxes. We automatically archive items older than two years into these. We have several colleagues who have access to one or more shared mailboxes, who had no issues when they were using a Windows
XP workstation. However, when they were moved to our Windows 7 systems, their archive folders all show their primary mailbox SMTP address. If you click on a folder in the archive mailbox, the search bar shows the correct mailbox name. And to confuse
things just a little bit more, the primary mailbox for these shared mailboxes shows the correct name. Has anyone else seen this, and, more importantly, does anyone know of a solution? TIA ...Hello Willard,
As Andy mentioned, this issue is a known issue which resolved in Exchange 2010 SP3 RU2. I know we are currently running Exchange 2010 SP3 RU5, however to resolve
the issue, we need to install hotfix for Outlook clients as well. Please refer to the following hotfixes for Outlook 2010 and 2013:
Note: Exchange 2010 SP3 Ru2 or later will update the “OwnerSmtpAddress”
for all alternate mailbox. And before applying the following Outlook hotfix, we should have RU2 installed first.
Outlook 2010 hotfix:
Description of the Outlook 2010 hotfix package (Outlook-x-none.msp): August 13, 2013
http://support.microsoft.com/KB/2817574
Issue description: You connect to Microsoft Exchange Server 2010 mailbox
by using Microsoft Outlook 2010. When you enable the feature that lets you view the online archive of a manager in Outlook 2010, two online archives that have the same name are displayed. To resolve this issue, you must also have Exchange Server 2010 Service
Pack 3 (SP3) Update Rollup 2 installed
Outlook 2013 hotfix:
Description of the Outlook 2013 hotfix package (Outlook-x-none.msp): August 13, 2013
http://support.microsoft.com/kb/2817503
Issue description: When you enable the feature to see the online archive
of the manager in Outlook 2010, two online archives that have the same name are displayed.
After apply both update for Exchange server and Outlook client, the issue will be resolved accordingly. And I recommend to install the latest updates for Outlook
clients:
Title: How to install the latest applicable updates for Microsoft Outlook (US English only)
Link:
http://support.microsoft.com/kb/2625547
Moreover, the issue will affect the “auto-mapping” archive mailboxes, since the issue only affect few users, please check the differences on the Outlook client side,
and make sure the version and patches/updates are the same. If needed, we can first remove the auto-mapping full access permission, then re-add non-auto-mapping full access permission, at last, add
additional mailbox from Outlook manually, thus it will not diplay same name for the archive mailbox we access.
Remove the full access permission:
Remove-MailboxPermission –Identity “Shared_mailbox” –User “affected_user_mailbox” –AccessRights FullAccess
2.Re-add the full access permission with non-auto-mapping:
Add-MailboxPermission -Identity “Shared_mailbox”
-User “affected_user_mailbox”
-AccessRight FullAccess -InheritanceType All -Automapping $false
3. Then on the affected user mailbox outlook side,
add additional mailbox manually.
Please refer to above information and if anything unclear, feel free to let me know.
Regards, Eric Zou -
Sent Items (cached mode) not going to shared mailbox 'sent items.' Permissions Correct.
Hello,
I have about 15 users that work out of a shared mailbox. According the article below, the email should go the the 'sent items' folder of the shared mailbox and this is not happening.
http://blogs.technet.com/b/maliks/archive/2013/01/14/how-to-have-separated-sent-items-folder-in-shared-mailbox-in-outlook-2007-and-2010-exchange-server-2007-or-2010.aspx
The users have Full Control Permissions - set from Exchange Mgmt Console. They are members of the Security Group that has FC Permissions. Outlook is in cached mode.
Do the user accounts needs FC Permissions directly on the mailbox - as opposed to using a Security Group?
Please Advise,
Thank youI have not added the registry entries.
Per the article - I have all users setup as described below - which is listed as the 2nd workaround.
2. For Outlook 2010, you can also add the additional mailboxes as an additional Exchange account for this to work. However, this requires you to have full mailbox
access rights for the additional mailbox (this has to be set by your Exchange administrator). You can then select it as a sending account and will be sending the message
“as” that mailbox instead of “on behalf of” that mailbox.
Thanks -
Shared Mailbox migrating from Lotus Notes to Exchange
We currently have Lotus Notes and in the process of migrating to Exchange Server 2010. We are using the Quest Notes Migrator for Exchange and the Quest Coexistence Manager for Notes tools.
One of the issues we’re coming across is Shared Mailboxes..
Currently in Notes we have:
Signatures as part of the NSF file so they are included with every email – how will Outlook clients behave for Shared Mailboxes? Because we want the same Signature to be part of every email sent from a shared mailbox regardless of which user sent the email.
We are aware that if we use OWA we won’t have this problem, but how do we configure Signatures for Shared Mailboxes using Outlook clients?
Stationary: We have Stationery linked to our Shared Mailbox accounts, so for example, in our helpdesk mailbox, we have stationary documents/templates we send to end users who email our helpdesk asking a FAQ. Opposed to pointing users to SharePoint, how
do we tackle this in Outlook? Is there options?
Thanks
RayHi,
1. you can use transport rule to have same signature when from field contains shared mailbox email address.
2. Sorry, I don't understand your second question.
Kottees : My Blog : Please mark it as an answer if it really helps you. -
Hello Folks,
I am having exchange sever 2007 SP3. currently facing issue with one shared mailbox. One of the user is not able to open that mailbox from outlook 2010.
I can able to add that mailbox in the outlook but while opening the outlook it is asking for password. Outlook is not accepting user password for that mailbox. I have removed that user from full access and added that user again.
Other shared mailbox is working fine with same outlook profile and other user can also able to access that problematic shared mailbox.
Can anyone tell how to troubleshoot..?
Thanks, Chinmay.Hi,
How do you open the shared mailbox in Outlook?
Please remove the shared mailbox from your Outlook totally and follow the following steps to open it:
1. Open Outlook, click File > Account Settings
> Account Settings.
2. Click Change and make sure Use Cached Exchange Mode is checked.
3. Click More Settings > Advanced tab.
4. Click Add next to Open these additional mailboxes and type the shared mailbox.
5. Click Ok > OK. Then the shared mailbox would be listed under the Navigation Pane.
Alternatively, we can create a new Outlook profile in Outlook and setup the shared mailbox. If it is asking for credentials, we can use the user account who have full access permission to the shared mailbox for authentication.
Regards,
Winnie Liang
TechNet Community Support -
Sent items from a shared mailbox are not saved with the shared mailbox
I'm experiencing an issue regarding the sent items from a shared mailbox.
The users would like the items Sent on Behalf of a shared mailbox to be saved within this shared mailbox.
At this moment, the Sent Items are saved in the users own mailbox.
We have a single Microsoft Exchange Server 2010 (Version 14.3 Build 123.4) and Users connecting the Exchange Server are using Microsoft Outlook 2007 (12.0.6680.5000) SP3 MSO.
The user is granted full access permissions on the shared mailbox, and also has "Send on Behalf" permissions on the mailbox. The mailbox is setup as an "online" mailbox, so it doesn't use cached mode.
I tried the following solutions mentioned in the various KB's and technet articles:
Configuring the "DelegateSentItemsStyle" registry setting for this user (using a GPO)
Configured the "Get-MailboxSentItemsConfiguration" cmdlet for this user
Logged on to OWA and changed the "Sent Items" settings to save the sent items in both mailboxes
None of these settings worked, not combined and neither seperately.
Is there anyone who can help me resolving this issues?
Thanks in advance,
Roy SchottmansI am using a shared mailbox (with a disabled account) where I get sent items and also deleted items placed in the right folders.
I think it’s just a matter of how you configure Outlook. It works well for me in both Outlook 2010 and Outlook 2013, cached mode and also online mode. You can add a shared mailbox to your Outlook profile in at least two ways where one of them doesn’t work
but the other does.
If you add the shared mailbox via the File tab/Account settings/New/ and just enter the e-mail address of the shared mailbox in the Auto Account Setup page. No name, no password, just the e-mail address and click Next and voila “Your e-mail account is successfully
configured”. After restarting Outlook you will find the shared mailbox below your own in the left pane.
If you click the inbox ones in the shared mailbox and then open a new mail you will see the shared mailbox display name in the From field. After sending the mail you will see the mail in the Sent Items folder of the shared mailbox. If you delete a mail in
the shared mailbox you will see it in Deleted items folder of the shared mailbox.
The prerequisits for this is that you have “full access” and “send as” rights of the shared mailbox.
This was accomplished without using the Set-MailboxSentItemsConfiguration command.
We are running Exchange 2010 SP3 RU4.
Jonas Borelius -
Sent items not saved in personal sent items when shared mailbox is open in outlook
hi,
user is using exchange 2010 and the shared mailboxes are in exchange 2003. when user send an email as send as to the shared mailbox the sent items is not saved in her personal sent items. she can look up the sent items on her shared mailboxes sent items.
I tried recreating her profile when the shared mailboxes are not added in the outlook, personal sent items is okay but when the shared mailboxes is added , sent items doesn't go to her personal sent items. Please help. Is it by design?Hi,
Since Exchange 2003 server is out of support, I still suggest migrating to Exchange 2010 server.
How about this behavior on OWA, if everything going well as expected, it should be an issue on the Outlook client side.
Please try to run Outlook under safe mode to avoid some AVs and add-ins.
Thanks
Mavis
Mavis Huang
TechNet Community Support -
Items in shared mailbox are not visible when using cached mode in Outlook 2013
Hi all,
When using Outlook 2013 working with the users own mailbox works great, but when a user connects an additional mailbox to its mailbox, this mailbox is shown correctly, but it contains no items. The folder list is shown correctly, but there are no items to be
seen.
These users (I have seen it with 3 different users and 2 shared mailboxes already) have full access to these mailboxes (Exchange 2010), but somehow the items aren't shown... When these users turn off cached mode, it works fine and when they use Outlook 2010
it also works fine, but using Outlook 2013 with cached mode will only show their own items and not the items in an additional shared mailbox.
What is the cause of all this?
Kind regards,
ErikMaybe something interesting...
When looking at article http://support.microsoft.com/kb/982697/en-us
I saw that Outlook 2013 by default caches everything and that's what I wanted. I tested however adding this regkey to see what happened and after that the email shows up in the mailboxes... Somehow the mail from shared mailboxes doesn't want to be
cached...
Does anyone know what this could be? I want everything to be cached, also the shared mailboxes but somehow this doesn't work and it does when using Outlook 2010.... -
Hi,
I am planning to develop an application to use EWS managed API streaming notification for listening the new email event of a shared mailbox. Will it will work or not? I knew it works for a personal mailbox, where the authentication of EWS can be performed
with the associated Active directory account. For the shared mailbox in Exchange Server, is there such an Active Directory account associated?
Thanks,
Richard>> Are you saying that if an Active Directory account has the access to a shared mailbox, and then this account can be used for creating the Streaming subscription for that mailbox
Yes that's correct (try it yourself with the EWSEditor)
>> In other words, the way how Exchange Server works is that the new messages like new emails are automatically sending to all of the AD accounts which have the access to a mailbox.
Not sure what you mean by this ? A Shared a Mailbox is just like any other Exchange Mailbox if you have rights to the Folder then you can create a subscription against it. There is no automation involved.
Cheers
Glen -
Read Status does not apply correctly when working out of a shared mailbox.
since updating to the Exchange 2010 SP3 RU4, users have been experiencing the same issues when working out of shared mailboxes. when user 1 opens an email or manually marks the email as read the status does not change from their perspective, the email remains
unread. however, the other users viewing the shared mailbox immediately see the status change to read. User 1 has to re-sort his email from catagory to received or from ect. As soon as the emails are resorted the status changes. alternatively, if User 1 views
another folder and returns back. the email is marked as read.
This problem happens with Outlook 2007 and 2010
This happens after re-creating the profile
opening outlook with the switches /cleanprofile /cleanviews seems to solve the problem for an hour or so.
I have run mailbox repairs on the server for the mailboxes in question.
changing the behaviour in tools>options>reading pane> has no effect.Hi Brenn,
To narrow down the issue, we need more investigation:
1.Does the issue occurs only in Category view? Please check if user 1 set the view to Date and email read status update.
2.Does the issue occurs to user1's own mailbox with the same setting as shared mailbox?
3.If the shared mailbox is in cached mode, please check Account Settings > Change > More Settings... > Adwanced > Use Cached Exchange mode > check Download shared folders.
4.Please switch to online mode for shared mailbox and test the issue.
Regards,
Rebecca Tu
TechNet Community Support -
Find all users who does not have access to a shared mailbox.
Hi all,
We are in the proces of setting up a hybrid enviroment with our E2010 towards Office365. As part of that, we want to move several batches of users. The first bunch if users we move should not use any shared mailboxes etc. but how do I find
those? I can see there are powershell scripts that find users who has a shared mailbox and then list the permission - but that is kind of the opposite than what I want :)
Browsing manually through users is not practical either as we have 10000+ mailboxes at the moment.
Hoping for a quick reply :)
/TrevIt is not possible to accomplish this by using powershell. Easier one is to get the list of people who has access on something with below and do easier data manipulation in Excel :
Get-Mailbox -Resultsize Unlimited | Get-MailboxPermission | ?{$_.isinherited -eq $False -and $_.user -notlike "*self*"} | select identity, user,accessrights
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