Shared Reviews and Commenting in Acrobat X | Acrobat Community TV | Adobe TV

In this on-demand e-seminar from the Acrobat User Community, we'll be talking about shared reviews and commenting in Acrobat X. How do you review PDF files? When a colleague asks for your notes, what's the best way to add them to the PDF file he sends you? Find out with this month's overview of review workflows!
http://adobe.ly/wQWsTm

In Acrobat X, when I first define a server location (in my case, a network folder), I can specify a file name for the "enabled for shared review" PDF (as I was used to doing in Acrobat 8), and save it where I like. And the name of the folder (containing the review comments) in that server location reflects the name of that PDF file.
However, I've just gone to create a new shared review PDF using the same server location, and it seems I no longer have the ability to specify the name of the "enabled for shared review" PDF file, and hence, the name of the folder that will contain the review comments. Acrobat X appends "_review" to the original PDF file name, saves that "..._review" file to the same folder as the original PDF, and uses that "..._review" name as the basis for naming the folder that will contain the review comments.
So, where I had (in Acrobat 8) a server location containing folders with a consistent naming convention, such as:
xyzug-review-2009-04-15.pdf__86704b66732be749b500b92b4378d49c
with Acrobat X, the best I can do is to rename the original PDF to, say,
xyzug-2012-09-06.pdf
before creating the shared review, so that I end up with:
xyzug-2012-09-06_review.pdf...
as the folder name.
In this regard, Acrobat X is more restrictive than Acrobat 8.
Or am I missing something?
An Acrobat 9 user made the very same gripe back in 2010 (http://forums.adobe.com/message/3057533), without receiving any response.

Similar Messages

Shared review requirements - comments disappearing

Hi,
Is there a version requirements for making comments in a shared review .pdf?
We have been having problems with some of our co-workers, who work off site and using a VPN connection
deleting comments....they were working with version 8, and we were working with version 9.
The person working off-site also keeps not being able to publish comments in the shared .pdf
with the VPN connection. What should someone do if they can't publish the comments they made in the .PDF
If the comments get deleted accidentily...is there anyway to retrieve them.
We are hosting the shared .pdf on our internal server, not on acrobat.com
Any possible reasons for this?
Thanks!

We too have this issue. I have found that cleaning
out your resource files on your C-Drive
will help reload the comments that have been previously saved to the server.
This is a somewhat complicated process but it has proven itself useful.
It is a two step process:
Step 1- Open your review tracker and select the server which probably has a "red ball" next to it, denoted that you are currently not connected to the server. You should then see all the documents that have been sent for shared review and a Trash Can on the far left. You will need to delete the document that you have lost the comments for.
Step 2- This is a longer process but it works. You will need to access your C-drive on the computer--> Select the User folder --> Your name folder "John.Doe" --> AppData--> Roaming --> Adobe--> Acrobat--> 8.0 or whatever version you might be operating --> Synchronizer --> Resources.
At this point you will now see several files that are labeled Resources. Select all of these and then delete.
You should now be able to open the original document from your desktop and connect to the server and see the previously published comments on the server.
I hope this helps!

Acrobat 9, shared reviews, and looking for "Save As" option

Hello to all,
I am wondering whether you can help with an annoyance in setting up shared reviews under Acrobat 9.
Background: I first established shared reviews at my company using Acrobat 8 and our own internal WebDAV server. The setup worked, and still works, marvelously. To set up a shared review, I would select "Send for shared review", select the previously-stored server profile, request to save the file locally, give the review PDF a name, and save it. I'd then post the file to one of various locations specific to our company, and all was well.
Then the company upgraded me to Acrobat 9. Its shared-review user interface is slightly different - and contains one particularly annoying aspect. It, too, allows you to save the shared-review server address as a profile - but when you do so, you inexplicably lose the ability to choose a name or a location for the shared-review PDF. When you first set up the server, Acrobat 9 prompts you for a file name and a location - and it never does so again. Instead, any time you select the server profile, Acrobat automatically appends a "_review.pdf" suffix to the file name and saves it in the same directory as the original file. This is annoying because I almost never save the review PDFs in the same folder, and need them to have different names both in the PDF file name and on the comment server. So I really need the functionality that Acrobat 8 offered - namely, to select which file name and destination to use for the review PDF. The workaround (re-create the server profile every time) is even more annoying - we work with about 50 reviews per day, and having to retype the server address & verify it every time would get old very fast.
Does anyone know what I'd have to do to bring back Acrobat 8-style "Save As..." functionality for an existing shared-review profile in Acrobat 9?
Thanks and best regards,
--Michael

> When using Save As to save a PDF, is it possible to have Commenting and Analysis enabled for that saved PDF by default?
No.

MOSS 2010 Shared Review Not Connecting For All Reviewers (Acrobat 9 and X (Std and Pro) and Reader9)

I am using SharePoint 2010 for Shared Review. Most of the testing has been successful with a few minor problems. The biggest has been that some are not getting the connection request. The document for review opens immediately either in the user's browser or Adobe Acrobat or Reader. We have not been able to nail down the reason yet. But, it has happened on systems running Acrobat 9 Pro and Acrobat X Pro. We have had success with others using Acrobat X Pro and Reader 9.
What I am most confused on is why some of our users are not getting the request to connect to the SharePoint workspace to do their review. If they go through Windows Explorer to where the file is located to open it directly, it asks the user to Check Out the file and then Save & Continue. If they do this, they seem to lose the ability to publish their comments directly to the server. They don't even get the options to check for new comments. The file is opened and they are able to work with it like a normal file.
What could we have done wrong that caused this? Each the users has the appropriate permissions to the SharePoint site. I have noticed in the tracker that the two that had the issues don't have their name or title appear. I checked both of them in the Identiy section of the Preferences and their name, title, organization and email are all missing. Only their UserID is shown. Could this be part of it? We were all using the same intranet wireless system. All users were able to open the review file. When someone receives the link for review through the email, does the link verify through the email address listed in the prefences?
Jason Lopez

Hello Vikas,
To answer your questions:
1. Do all reviewers have a local copy of the review file, or is it kept at a shared location and everyone is commenting on it.
- I have tried it both ways with the same results. Our preference is to keep the PDF in a shared location so that all reviewers can see each others' comments. (Since the problem began, we have lost that capability, and the "semi-workaround" is to email each reviewer the PDF, each reviewer makes comments locally, and emails it back to the writer. This is less than ideal as each review cannot see each other's comments... However, I was able to publish them "on behalf".
2. Are you only having trouble with publishing new comments or is it that you cannot see earlier added comments also.
Reviewers are unable to publish their newly-added comments as there is no Publish button/icon. If I have published another's comments on their behalf, they can see them. However, they cannot Reply - as the Reply button is disabled.
3. Are there some specific files with which you are having trouble or is it a generic problem.
It happens with all files, so it is generic. Anyone who has Reader 9 has no Publish button when opening a shared review generated from Acrobat 8.
Thanks for any help you can provide. We are hoping the problem resolves when we upgrade to Acrobat 9 but that alas will not be until sometime in the new year, hopefully.

Shared Review Deadline Dates do not Update - Acrobat Pro. 9

I recently started two shared reviews in Acrobat Pro 9.0.0 When I attempt to extend the deadline dates on both it updates me in the tracker, but when anyone else in the reveiw attempts to add more comments they are told the review has expried.
I am the initiator of the reviews, and acording to Adobe I should be able to change the deadline date in the tracker and have it update the other reviewers so they can contine with their reviews. It does extend my deadline, but not anyone elses.
Does this function not work, should I set all shared reviews with "No Deadline"?
I am running Windows XP Pro, with 3 gig of memory, on an IBM Think Center.
The file is on a network shared folder where everyone who is reviewing has read/write rights.

Here is my system report.
Available Physical Memory: 2097151 KB
Available Virtual Memory: 1993900 KB
BIOS Version: PTLTD - 60400d0
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Version: 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)
Creation Date: 2005/05/27
Creation Time: 12:45:47 PM
Default Mail: Lotus Notes
C:\Program Files\lotus\notes\nmailman.dll
Version: 5.0.0
Creation Date: 2006/09/27
Creation Time: 5:30:08 AM
Graphics Card: NVIDIA Quadro NVS with AGP8X
Version: 6.14.10.8167
Check: Not Supported
Installed Acrobat: C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe
Version: 9.0.0.2008061200
Creation Date: 2008/06/12
Creation Time: 1:25:18 AM
Installed Acrobat: C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe
Version: 9.0.0.2008061200
Creation Date: 2008/06/12
Creation Time: 1:47:22 AM
Locale: English (United States)
Monitor:
Name: NVIDIA Quadro NVS with AGP8X
Resolution: 1024 x 768 x 60
Bits per pixel: 32
Monitor:
Name: NVIDIA Quadro NVS with AGP8X
Resolution: 1680 x 1050 x 60
Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows XP Professional
OS Version: 5.1.2600 Service Pack 2
Page File Space: 4194303 KB
Processor: x86 Family 15 Model 2 Stepping 9 GenuineIntel ~2793 Mhz
System Name: DAL-W-WINDLR
Temporary Directory: C:\DOCUME~1\windlr\LOCALS~1\Temp\
Time Zone: Central Standard Time
Total Physical Memory: 2097151 KB
Total Virtual Memory: 2097024 KB
User Name: windlr
Windows Directory: C:\WINDOWS
Installed plug-ins:
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\Annots.api
Version: 9.0.0.2008061200
Creation Date: 2008/06/12
Creation Time: 12:59:50 AM
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\EScript.api
Version: 9.0.0.2008061200
Creation Date: 2008/06/12
Creation Time: 1:05:18 AM
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\Updater.api
Version: 9.0.0.2008061200
Creation Date: 2008/06/12
Creation Time: 1:00:30 AM

AA XI Standard: No "Share" button to simply attach pdf to email without asking for review and comment?

In AA X, there was a "Share" button which would allow me to attach a copy of the current pdf to an email to be sent out. The pdf wouldn't be for "review" or "comment." Just a plain, vanilla, "Here's a copy of a document."
I can't find that capability in XI Standard. I found a way to send for comment and review. How can I just send? (Other than creating an email in my client (Outlook) and then attaching from there, which then requires me to navigate to the desired pdf).
Many thanks.
Ken

Vikrantt,
Thanks for your response. However that's not exactly what I'm looking for. Doing that invites the recipient to comment. As my original post said, I'm not looking to invite comments on the document. I just want to send it by email, as I could with Acrobat X.
Is there no way to do that simply? As my original post said, the only way I can see is to create an email in Outlook and then attach a file, which means I have to navigate to the location where the pdf is stored. A lot of extra steps.
Thanks.
Ken

Another CS6 Worksation Build Proposal for review and comment

Hi All,
I've put together the following video editing system build after reading this forum for many months and would really appreciate any feedback or comments. Of particular interest are comments on the hard disk setup, location of the media cache and connection speed and disk size allocation. I'm trying to put together a fast, stable, easily managed system from a file management perspective for home video editing using CS6. Video Editing will be the primary task for this workstation but it will also be the main desktop PC in the house for other general computing purposes.
Motherboard:
ASROCK Extreme 11
CPU:
Intel 3930K
Memory:
GSkill 1600MHZ RipjawsZ PC12800 8 x 8 64gb
Graphics Card:
EVGA 4G GTX680 Classified 04G-P4-3688-KR
Power Supply:
Corsair AX1200i
Case:
Coolmaster Cosmos II Black
Optical Drive:
Pioneer BDR-207DBKS Black 12X Blu-Ray Writer
( 1 X 3gb SATA connection )
CPU Cooler / Fan:
Noctua NH-D14 Socket 2011 Special Edition CPU Cooler
Software / OS:
Windows 8 Pro 64 bit
Storage:
C Drive: OS, Programs, Pagefile
Samsung Series 840 Pro SSD 512gb
( 1 x 6gb SATA connection )
D Drive:
Media, Projects
2 x WD Velociraptor 10000 rpm HDD 1 TB ( RAID 0 ) = 2TB TOTAL
( 2 x 3gb SATA connections )
E Drive:
Previews, Exports, Media Cache
Samsung Series 840 Pro 512gb SATA 3 6GB/s SSD ( RAID 0 ) = 1024gb TOTAL
( 2 x 6gb SATA connections )
F Drive:
Backup
2 X 3TB Seagate Barracuda 7200 RPM HDD ( RAID 1 )
( 2 x 3gb SATA connection )
I chose the ASROCK Extreme 11 due to the number of SATA3 ports. I haven't found any other 2011 socket mb's with the amount of SATA ports I require. Any alternatives recommended ?
My understanding is that HDD's wont benefit from a 6gb SATA3 connection so there is no point using these ports for any HDD - is this correct ?
I have viewed Todd's 'Optimizing Hard Disk Video' where he puts the Media Cache on the C drive. Where would you recommend the Media Cache be placed ?
My intention is to backup everything from both D & E RAID 0 volumes to F drive. I note some systems and recommendations have the exports being written directly to the larger, slower backup HDD but doesn't this mean the export takes longer to write ? I am assuming I am better off writing out my export file to a fast SDD and then backing up to my F: HDD later.
Any comments on the size of my E drive for Preview, Export, Media Cache...would 2 x 256gb drives in RAID 0 be adequate, considering I'm using this drive purely as temporary storage.
I also acknowledge that the C drive at 512gb may be overkill but I'd rather not run out of space there, especially if I need to use that drive for the pagefile and media cache or anything else recommended.
I look forward to reading your comments and suggestions and really appreciate any feedback / alternatives suggested.
Kind Regards
Martin.

Hi Harm,
Thanks for the feedback - very much appreciated.
The reason I chose the 1600mhz sticks instead of 2133mhz was because of stability fears, not because of price.
Also, I don't think I have seen any 64gb memory kits running at 2133mhz ?
If you think using the 2133mhz memory is worthwhile and stable, and gives a valuable performance boost I will consider that upgrade.
The GSkill 1600mhz is 1.5 volts and I have read concerns on this forum about using that voltage.
I'd really appreciate any suggestions from anyone about what 64gb 2133 mhz memory kit to purchase that is stable and runs well with an ASrock Extreme 11 motherboard and the 3930k processor.
As per other posts on this forum regarding memory, I'd rather have more memory over faster memory, hence why I am going for 64gb straight away.
As to the C drive size, I'll consider scaling that back to 256gb
Thanks again for reviewing and taking the time to comment.
Cheers Martin.

Is it possible to have a non-Creative Cloud client review and comment on a shared album?

So far I have found that only those with an Adobe login can comment.

That's right. This area is pretty new and has changed quickly, so I wouldn't be surprised if it changes to allow other ways of authenticating comments.
For now, you can always set up a dummy account and tell people to log in using that user name and password. If you need more than one person to view a set of images, just duplicate the collection and sync it too (this doesn't mean extra uploading). So, for example, client John might log in using mydummyadobeID and select from the Shoot-John collection, and client David would use the same ID to view the Shoot-David collection.

Acrobat Pro 10.1.13 Hangs when sending for shared review

Hi all,
The company where I work has recently upgraded from Design Standard CS3 to CS6. While this has fixed the numerous problems with Indesign, Acrobat's shared reviews still give me trouble.
In the past if i tried to do a shared review and send the emails from within acrobat, it would crash. I was resigned to a lifetime of never using this feature and saving the files to my hard drive and then manually sending the email with a link.
After the installation of Acrobat 10.1.3, there is a new problem.
I can create a shared review and send the emails through acrobat but it never completes the sending. The odd thing is, it does make the review file, copy it to the correct location and sends the email. The only way to get out of Acrobat is to make it crash. It gets stuck at the screen below.
This is marginally better than what i use to use as it at least sends the email but it isnt ideal.
I have tried different network locations with different length directory names and also the root directory, but i get the same result. Only once has it done it without a problem.
Has anyone else had this problem and is there a solution?

Everyone else has the same problem with sending review emails in Acrobat.
Do you mean an Adobe profile or Windows 7 User Profile?

Problems publishing shared review comments in Acrobat 8.0

I created a shared review in Acrobat 8.0 and posted it to a Sharepoint workspace. A reviewer published comments but I was not able to see them. He double-checked, and he was able to see his comments but I was still unable to see them. He checked again, and was not able to see his comments.
I can see comments the reviewer published on a different date, but the reviewer is no longer able to see those comments either. Has anyone had a similar experience?

I'm having a similar problem and didn't see a solution posted.
I'm using Acrobat 8 Professional to do shared document reviews. I created a sharepoint shared documents folder which the shared document review process verified and accepted as a destination.
I used the Review and Comment process to save the pdf document to the folder (enabling those using Reader to review and comment) and send an email inviting specific individuals to review and comment.
The problem is when they open the document (using the URL in the email) they don't see the "toolbar" that lets them Publish Comments to Server. They all have Reader 9.
Until I figure out what the problem is, I'm using a brute force technique to force publishing comments, instructing them to close the browser and then Publish Comments using the dialog box that appears after the browser has closed.
Any suggestions how to get the toolbar that lets them look for published comments and publish their comments to display ?

Acrobat X, Reader, and shared review

My association would like to a volunteer committee of our members, approx. 10-12 people, be able to do a group review of a PDF. All members of the group must be able to see everyone else's comments and add their own.
I understand that Acrobat XI has a shared review capability via Adobe's cloud storage. Does Acrobat X have this same capability? Will our members be able to access a shared review PDF on the cloud by using Reader or must they use Acrobat? And is the use of cloud storage for shared review part of the price of the Acrobat software or is there an additional fee (how much?) for this service?

Hi comm_ncra,
Just saw your tweet, and managed to track down your forum post. Acrobat X does have the same commenting capabilities as Acrobat XI, and folks will be able to comment on your PDF using either Acrobat or Reader.
You may have read about Workspaces on Acrobat.com, which can be used to collect comments for shared reviews. Workspaces will be retired very early next year, but you can still initiate a shared review and then use your own internal server to collect comments: See FAQ: Adobe Workspaces retired for more information about Workspaces end-of-life.
But, you can certainly share your PDF via Acrobat.com, and storage is free.
I hope that helps.
Best,
Sara

Can no longer access Acrobat shared review server

Hello. We are using Acrobat 8, and yesterday I discovered that I can recreate a lost shared-review PDF by generating a new PDF, and then copying the comment-repository XML files from the original review PDF to the folder belonging to the new review PDF. That was great, but I wanted other staff members to not fiddle with the XML files, so I set that folder (named "meta") to read-only. It was previously shared and set to full-access for everybody.
Today, I found that nobody had access to their shared reviews anymore, so I hastily reset the access to the "meta" folder back to full-access, and I re-shared the "meta" folder for everybody. It isn't helping. No-one can access their shared reviews.
Note: immediately after I recreated that lost PDF, one of the reviewers added several comments and uploaded them to the server, so I know everything was working fine then. I set the "meta" folder to read-only sometime later, and I think that's what caused the problem.
Any ideas?
I've just now tried posting a new shared-review PDF, but this time I created a new shared-review folder location, pointing to the exact same actual network folder. The only thing different between the two connections is the descriptive names attached to the connections, which appear in the drop-down list of locations. The original connection's descriptive name is "Acrobat Server" (named by one of my colleagues) and the new one I left unchanged from the default descriptive name "My Network Folder". This new shared-review PDF works fine, so I know that access to the "meta" folder is fine, but how can I fix the older review PDFs?
A workaround for my problem is therefore to re-post all the currently active shared-review PDFs, using the "My Network Folder" connection, and then copy the XML files to the new PDF. I just tried it, and it works, but that's only a practical workaround to fix the 10 to 15 recently posted review PDFs, and it'll only work if people still have the original PDFs they posted. All the older review PDFs will still be read-only.
Also, does anyone know how to remove a folder location so that only the one that works appears in the drop-down list?
Updates:
1) The above workaround only works for me. Other reviewers still cannot access the new PDF. So I don't have a valid workaround after all.
2) One more thing: if I try to post a new PDF using the old location "Acrobat Server", it fails at the step where it tries to create the XML file and folder.
3) Earlier, I also tried creating a new shared-review folder location in another directory, and I noticed that the metadata folder was not shared. So maybe I don't need to share the "meta" folder after all, and maybe something changed in our corporate network overnight?

Thank you for your answer.
I have narrowed my problem down to a connectivity problem with the comment server. We have Acrobat 8 installed on a machine named "acrobat". On the acrobat machine, the shared-review PDFs are stored in a folder named "documents". Each member of our team has a subfolder within the documents folder. i.e. this structure:
documents
     john
     jane
     david
     amy
The comment server XML files are stored in a folder named "meta", at the same level as the above name folders:
documents
     john
     jane
     david
     amy
     meta
When we send documentation out for review, we send reviewers a link something like "\\acrobat\john\123_review.pdf". Reviewers are able to open the PDF, but they get an error message saying "Adobe Reader cannot connect to the Review Server: acrobat".
I believe that the message means that Reader is not able to find the comment server in the "meta" folder. But the meta folder is definitely there, and is write-accessible for everyone. Any user on our network is able to manually open the meta folder, create a new file inside the folder, edit and save that file, delete the file, etc.
These pdfs that no longer work, always used to work. I had changed permissions on the meta folder, but after people reported connectivity problems, I changed the permissions back to full control for all users, and even added more users with full control, but people still can't connect. What I need is to find out where these PDFs are looking for the comment server. It looks like they're looking in the correct place: the acrobat machine, but maybe inside the PDFs, the comment server location is stored in a certain way.
Another thing: when anybody tries to initiate a shared review, the process fails at the point where Acrobat 8 tries to create a comment server folder. The person who set up Acrobat 8 for us also defined the shared-review location for us (a drop-down box containing all locations appears in the first or second screen of the dialog box when you initiate a shared review. Only one location appears for us: the location defined by that person, and it's named "acrobat server"). But I don't know how to find out what that shared-review location is. Acrobat 8 lets you remove a location, but doesn't let you edit it. If I could see what the location is, I could see if the path is somehow defined irregularly. e.g. without the fully qualified domain name or something like that.
I subsequently added another location, "my network folder", and pointed it to the same meta folder. The "my network folder" location works for me. I can post a shared review, and it connects to the comment server properly. But this works only for me: when other users open that same shared review pdf, they get the "cannot connect" error message above. Again, if I could see explicitly how "my network folder" is saved in Acrobat, and also see how the PDF file has stored that location, I could see if there's a mismatch.

Shared Review End Review, Deadline not working in Acrobat Pro 9 for Acrobat Reader 8 reviewers

I am testing the features of PDF Shared Reviews on a network server using Acrobat Pro 9 with reviewers using Acrobat Reader 8.1. (All are Windows users.) After initiating the review via the Tracker and having no problem getting the reviewers to comment and publish, I select End Review in the Tracker. Acrobat Pro 9 registers this action and shows that the review has ended in the yellow bar at the top of the PDF and in the Tracker. However, all the reviewers using Acrobat Reader 8 can continue to comment, publish their comments, and the comments continue to show up in the PDF posted in the network folder. That PDF file continues to say, when opened in Acrobat Pro 9 by the initiator, that it is closed for reviewing. The comments published after the review has ended continue to show up. This is true minutes, hours, and days after the review has been ended so is not a synch problem.
I cannot add comments to this PDF in Acrobat Pro 9 because Acroat Pro registers the end of the review. I can open this file in Acrobat Reader 8 on my computer and continue to add comments. This same problem exists after the deadline set initially has passed. Acrobat Reader 8 users are always able to comment and publish comments when the review should have been ended for them.
How do I get the reviews to end for Acrobat Reader 8 users?
Thanks.
Mary-Nell

Those users will have to upgrade to Reader 9 to get the deadlines working

Acrobat Pro 9 Shared Review

I'm evaluating a copy of acrobat 9 pro and I am trying to create a shared review on our internal network. I can create the shared review and everything works fine except that the toolbar to publish the comments is not there. The toolbar shows initially after the file is created, but when I get out and go back into it, there is no toolbar. None of the other reviewers on other computers can see the toolbar either. Any help would be greatly appreciated.
Rob

Hello Vikas,
To answer your questions:
1. Do all reviewers have a local copy of the review file, or is it kept at a shared location and everyone is commenting on it.
- I have tried it both ways with the same results. Our preference is to keep the PDF in a shared location so that all reviewers can see each others' comments. (Since the problem began, we have lost that capability, and the "semi-workaround" is to email each reviewer the PDF, each reviewer makes comments locally, and emails it back to the writer. This is less than ideal as each review cannot see each other's comments... However, I was able to publish them "on behalf".
2. Are you only having trouble with publishing new comments or is it that you cannot see earlier added comments also.
Reviewers are unable to publish their newly-added comments as there is no Publish button/icon. If I have published another's comments on their behalf, they can see them. However, they cannot Reply - as the Reply button is disabled.
3. Are there some specific files with which you are having trouble or is it a generic problem.
It happens with all files, so it is generic. Anyone who has Reader 9 has no Publish button when opening a shared review generated from Acrobat 8.
Thanks for any help you can provide. We are hoping the problem resolves when we upgrade to Acrobat 9 but that alas will not be until sometime in the new year, hopefully.

Shared Review: Acrobat Pro 9; Reader 8 issues

Hi,
I've been experimenting with the Shared Review features on Acrobat 9 Pro, and we've run into some slightly odd behaivour.
I created a PDF file, sent it for a shared review, and waited for the comments.
All three reviewers started with Reader 8, received the link, and opened the file easily enough. They each received a warning telling them that they needed Reader 9 or higher to comment on the document, but the document then opened, displayed the commenting tools and the "Publish Comment/Check for new comments" buttons.
Naturally enough, they all began commenting away anyway, assuming that it would probably be OK, and all published their comments to the server.
I went online to check for new comments, and found none.
We went round and upgraded to Reader 9, assuming that that was the issue. Once the upgrade had installed, they opened their previous PDF files (with quite a few comments on) and connected to the server.
At this point, all their previous comments were deleted, rather than being transferred to the server! This is really quite worrying - surely if this behaviour will occur (all comments deleted on upgrade), then a user should not be allowed to comment at all before upgrading. Is there a workaround? Are the comments still found on the old copy of the document, and are merely just hidden?
I'd certainly be worried that, were I to send out a document for review to a group of less technically-minded reviewers, we could easily end up with a situation where we'd lose days of work due to them assuming that they could get away with this old version, as all the buttons seemed to be there.
Anyone else had this problem, or suggestions of ways to work around it?
Thanks in advance,
Dave

It was on Acrobat.com, so we did know that the reviewers needed Acrobat 9.x - but they were lulled into a false sense of security that it might just work anyway, since the commenting tools and so on appeared.
Basically the process went:
Reviewer click on link, signs into Acrobat.com and downloads a copy of the file to their local drive.
Reviewer opens the local copy of the file, and is warned that they need Reader 9.x, but decide to give it a go regardless.
Reviewer makes comments on the pdf, hits "Publish Comments", and nothing much happens - I check on the file, and no comments have been transferred to the server.
At this point we decide to upgrade to Reader 9, so the reviewer saves and closes the local version of the file, and downloads & installs Reader 9.3.
We open up the local copy of the file (that previously had the comments on) and, when prompted, sign into Acrobat.com.
We check through the document, looking at the comments - any comments that had been made by other reviewers that were already on the server file are present, but all of the comments that had been made on the local file were deleted, and there appeared to be no way of recovering them.
Thanks,
Dave

Shared Reviews and Commenting in Acrobat X | Acrobat Community TV | Adobe TV

Similar Messages

Maybe you are looking for