Acrobat Pro 9 Shared Review

I'm evaluating a copy of acrobat 9 pro and I am trying to create a shared review on our internal network. I can create the shared review and everything works fine except that the toolbar to publish the comments is not there. The toolbar shows initially after the file is created, but when I get out and go back into it, there is no toolbar. None of the other reviewers on other computers can see the toolbar either. Any help would be greatly appreciated.
Rob

Hello Vikas,
To answer your questions:
1. Do all reviewers have a local copy of the review file, or is it kept at a shared location and everyone is commenting on it.
- I have tried it both ways with the same results. Our preference is to keep the PDF in a shared location so that all reviewers can see each others' comments. (Since the problem began, we have lost that capability, and the "semi-workaround" is to email each reviewer the PDF, each reviewer makes comments locally, and emails it back to the writer. This is less than ideal as each review cannot see each other's comments... However, I was able to publish them "on behalf".
2. Are you only having trouble with publishing new comments or is it that you cannot see earlier added comments also.
Reviewers are unable to publish their newly-added comments as there is no Publish button/icon. If I have published another's comments on their behalf, they can see them. However, they cannot Reply - as the Reply button is disabled.
3. Are there some specific files with which you are having trouble or is it a generic problem.
It happens with all files, so it is generic. Anyone who has Reader 9 has no Publish button when opening a shared review generated from Acrobat 8.
Thanks for any help you can provide. We are hoping the problem resolves when we upgrade to Acrobat 9 but that alas will not be until sometime in the new year, hopefully.

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Acrobat 9 Shared Review error "Could not save the shared review-enabled pdf file. .

I attempted to start a Shared Review of a PDF file. I have been unable to initiate the review. Upon completion of the setup routine (i.e., filed idenitified, server location identified, participant's email entered, send selected, I get the error message - Status" Could not save the shared review-enabled PDF file.

As a workaround, don't put the source PDF at the network folder location which you have specified in Shared Review wizard. Eg. if you are initiating a review at the network location \\servername\xyz, ensure that your source PDF is not placed at \\servername\xyz.
I have not understood your second question. Do you mean to say that Acrobat.com option is disabled for you?

Acrobat 9 Shared Review on a LARGE scale - help!

We have a client that is looking to deploy PDF Shared Review company-wide. It will be a mix of Macs and PCs initiating reviews so Sharepoint does not look to be an option. At this point, it appears that WebDAV is the way to go. I suppose the concern is how well the network will handle the volume of HTTP requests as I understand that through WebDAV, the entire FDF is downloaded when using browser-based reviews.
They currently perform email-based reviews, where the PDF is sent to all the reviewers, who comment individually, then send their comments back. The initiator then consolidates the reviews into the original PDF. Obviously one of the issues is that the reviewers do not get to see each other's reviews, potentially causing duplicate comments.
I need to know what kind of resources are required for the following scenario...
- approximately 25 to 30 concurrent reviews at any one time
- 10 to 15 users per review
- expecting 450+ reviews per month overlapping for apx 3000 per year
- office located in Toronto, Los Angeles, Hong Kong and Mexico
- they would be running WebDAV on a Windows server
- is there load balancing to be considered?
- can they use a VM?
- timelines to deploy the solution
They are also concerned that users will have their machines filled with downloaded PDFs. Is there a way to force the reviewers to only use the browser plug-ins versus Reader or Acrobat. It's assumed that using the browser plug-ins will only hold the PDF in a temp folder, while still allow the reviewer to perform the commenting.
All the required software looks to be in place, so I'm assuming most of the cost will come from configuration, deployment and training.
I reviewed the document from the dev center -- http://www.adobe.com/devnet/acrobat/pdfs/online_collaboration.pdf
I was hoping to find some better resources out there that provide a more step-by-step process...

Can anyone at least point me to any other resources that assist in finding some answers?
I appreciate any help you guys and gals can give me...

Acrobat 9, shared reviews, and looking for "Save As" option

Hello to all,
I am wondering whether you can help with an annoyance in setting up shared reviews under Acrobat 9.
Background: I first established shared reviews at my company using Acrobat 8 and our own internal WebDAV server. The setup worked, and still works, marvelously. To set up a shared review, I would select "Send for shared review", select the previously-stored server profile, request to save the file locally, give the review PDF a name, and save it. I'd then post the file to one of various locations specific to our company, and all was well.
Then the company upgraded me to Acrobat 9. Its shared-review user interface is slightly different - and contains one particularly annoying aspect. It, too, allows you to save the shared-review server address as a profile - but when you do so, you inexplicably lose the ability to choose a name or a location for the shared-review PDF. When you first set up the server, Acrobat 9 prompts you for a file name and a location - and it never does so again. Instead, any time you select the server profile, Acrobat automatically appends a "_review.pdf" suffix to the file name and saves it in the same directory as the original file. This is annoying because I almost never save the review PDFs in the same folder, and need them to have different names both in the PDF file name and on the comment server. So I really need the functionality that Acrobat 8 offered - namely, to select which file name and destination to use for the review PDF. The workaround (re-create the server profile every time) is even more annoying - we work with about 50 reviews per day, and having to retype the server address & verify it every time would get old very fast.
Does anyone know what I'd have to do to bring back Acrobat 8-style "Save As..." functionality for an existing shared-review profile in Acrobat 9?
Thanks and best regards,
--Michael

> When using Save As to save a PDF, is it possible to have Commenting and Analysis enabled for that saved PDF by default?
No.

Reader X compatible with Acrobat 9 shared review

I need to know if I can initiate a shared PDF review with Acrobat 9 and include reviewers running Reader X and Reader 9.
If anyone has info on this, it would be greatly appreciated.
Thanks

So presumably a Shared Review started with Acrobat 9 could also be responded to with Reader X? I have such a user that can't seem to connect to the review, though he can open the document.

Acrobat Pro 10.1.13 Hangs when sending for shared review

Hi all,
The company where I work has recently upgraded from Design Standard CS3 to CS6. While this has fixed the numerous problems with Indesign, Acrobat's shared reviews still give me trouble.
In the past if i tried to do a shared review and send the emails from within acrobat, it would crash. I was resigned to a lifetime of never using this feature and saving the files to my hard drive and then manually sending the email with a link.
After the installation of Acrobat 10.1.3, there is a new problem.
I can create a shared review and send the emails through acrobat but it never completes the sending. The odd thing is, it does make the review file, copy it to the correct location and sends the email. The only way to get out of Acrobat is to make it crash. It gets stuck at the screen below.
This is marginally better than what i use to use as it at least sends the email but it isnt ideal.
I have tried different network locations with different length directory names and also the root directory, but i get the same result. Only once has it done it without a problem.
Has anyone else had this problem and is there a solution?

Everyone else has the same problem with sending review emails in Acrobat.
Do you mean an Adobe profile or Windows 7 User Profile?

Can I format the email announcement of an Acrobat Shared Review

I use Acrobat's Shared Review feature to get approval of draft documents. Acrobat sends out an email that requests people to join the review. However, this email is in plain text and its appearance is horrible. I want to be able to format the email, doing things like putting the deadline in bold.
Right now, I normally send the review request to myself. Then I create and format an email in Outlook, and insert a link to the review. Is there a better way?

You can't change the email body that Acrobat composes, but you can copy what it's generated and paste it into your regular email software, where you can apply templates etc.
Since the SR system will now only run on local shared folders or WebDAV, the content of the 'invitation' email is largely redundant anyway - you don't need the special Acrobat.com hyperlink anymore, and would have to manually add a link to the PDF.

Captivate Shared Reviews are based on Acrobat workspaces, right?

Since the very latest Captivate 7 publishes its shared reviews to Acrobat workspaces - and that is really the most effective way to use them, how will this feature be affected?

I think the Captivate team was taken by surprise as well. Adobe can be like that. Too big to even know what is going on with their products (which aren't a part of Creative Cloud) - otherwise, why would the Captivate team not have sent a message to their users? Captivate even has a built-in window for "News about Captivate", so it isn't like they don't have a mechanism for that.
Of all the features in Acrobat.com, shared reviews was the only one that really had much (unique) value, and it is a critical functionality when it comes to producing elearning. It is also one of the things which brought value to Captivate. I hope the team there comes up with a solution which corrects this significant oversight.
Ah, Adobe. What that we rely on shall you kill off next?

Shared Review: Synchronization issues... Help!

Hi!
Context:
We make extensive use of Adobe Acrobat for shared reviews using email attachments and links.
A couple of writers in the team have upgraded to use Adobe Acrobat XI Pro with others using Pro 9.
Our shared email reviews make use of an internal web server folder
Problems:
During a recent trial using PDFs sent as links, we have encountered a significant number of cases where comments were:
a) Not visible to all reviewers/initiator.
b) Visible to the reviewer adding the comment, but not visible to others.
c) Lost to all users.
Note, that we experienced the same issues when using PDF sent as email attachments.
In most instances, we have been able to access the internal web server folder and see the review PDF with associated XML review files, using Windows Explorer or a Web browser. However at times we have also lost review comments, where the XML files were not created.
We have a number of reviewers that work from various locations and connect using VPN and the local network. In all situations, the Web server folder can be accessed and updated by the user.
Whilst different connections may cause problems for Adobe Acrobat, we have experienced situations where:
The Publish button was clicked
The PDF was closed and no warning was given that review feedback was not saved in the Web server folder.
Related Issue from 2010:
In my search for answers, I came across the following entry from 2010, that refers to Adobe Acrobat Pro 9:
http://forums.adobe.com/message/3325019#3325019
Today, I opened a review file with review XML files visible in the Web server folder, however Adobe Acrobat XI PRO did not display any comments.
However, after removing the contents of the \AppData\LocalLow\Adobe\Acrobat\11.0\Synchronizer\resources folder, Adobe Acrobat displayed all comments as expected.
Solution ?
I cannot expect all initiators and reviewers to clear down the \synchronizer\resources folder on a regular basis to clear out issues with the files created by Adobe Acrobat.
Similarly, I cannot expect reviewers to restrict working on shared reviews to when they are directly connected to the office network rather than via VPN.
The "solution" presented in the above entry suggests a temporary workaround, however, given that the entry was reported 3 years ago with Adobe Acrobat Pro 9, I am concerned that this issue continues to persist through to Adobe Acrobat XI Pro!
Can anyone suggest a more permenant solution to the problems above?
Just a thought...
Is it possible and straightforward to switch off the Adobe synchronizer?
What would be the impact of switching off the Adobe synchronizer?

Hi there,
I am having a similar problem, wherein I could not reliably retrieve comments on a PDF for which I was the review initiator. It seemed I had fixed the problem by manually deleting all the resource files. I was able to reply to comments and publish new comments. However, now I am not able to retrieve my own comments, nor can anybody else (other non-reviewers) see the comments I published.
I am looking at the XML files on our server that hosts our PDFs and there is one XML file that I believes pertains to the comments I made and published. However, it is empty of comments. I'm pretty desperate to retrieve these comments, as they represent a day or so of work for me and other innocent third parties.
Is there any other way to retrieve these comments? I have a bunch of deleted "resources" files from last week, I'm wondering if there is any way to force-sync to one of these resource files? Might the resource files contain my comments? I can't accept that the comments are just lost in the ether when I was getting "successfully published" messages from Adobe each time I clicked "publish comments."
Another thing to note: Every time I open the "_review.pdf" file, the "Welcome Back to Shared Review" screen shows a different server name in the "Review Server" line. That seems a bit troubling, no? Is it possible that my XML files are stored on a different server than the server that hosts the PDF file? In which case I can troll through all of our servers for the XML files that contain the missing PDF comments?
Help help please help.

Mac using Acrobat Pro v9 can't connect to shared review hosted on Sharepoint server.

A person at our company has a Mac with Acrobat Pro v9 and can't connect to our shared review hosted on a Sharepoint server. The shared review is initiated from a PC using Acrobat Pro X.
They can access/login to the Sharepoint server via Safari on the same computer both inside the company and from outside.
They used to have it working just fine for months, then suddenly (recently) it stopped working and it just keeps saying that it can't connect.
When trying to connect, Acrobat doesn't ask for credentials. I've tried hunting down where those credentials are stored to try and delete them to force it to ask again, but no luck there either.
I also have a Mac (but I'm running Acrobat Pro XI and now DC) and I can access the same shared review that doesn't work for them. And I can't seem to break it for me (as an effort to figure out their problem).
Any helpful guidance on how to get things back on track would be greatly appreciated. My head hurts from beating it against my desk. :-|
Thanks!

Several of us encountered the same issue running MAC OS X on Acrobat Pro XI. I'm tagging your question to see if someone provides a solution.

Acrobat Pro Extended 9.3.1 - Can't use "Send for Shared Review"

After the last update for Acrobat Pro Extended, I cannot send RoboHelp PDF generated documents for shared reivew. I used to be able to send draft reviews of the help (in PDF) using our public shared drive. The error indicates: "The filename you specified is not valid because it does not include a .pdf extension, contains one or more invalid characters or the path preceding it refers to a protected system location." I have not changed any of the items mentioned in the error and yet after the last software release update to the 9.3.1, the share review option is not working. Has anyone run into this issue and can help with pointers?

I am surprised the patch allowed you to update from AA9.0.0 to 9.3.1 directly. Almost all patches (updates) for Acrobat are incremental and they must be installed in sequence. I suspect this it true for AA9 also, but I could be wrong.
I suspect it was the jump that is causing the problem. I would suggest you reinstall AA9 (you may have to be careful about activating and deactivating so you do not lose your number of license installs). Once you are back to AA9.0.0, then either use the "Check for Updates" or download all of the updates and install them in order. You may have to reboot after some of the changes. It looks like you have 7 updates to go through. Folks have complained about the updates not being cummulative for years, don't expect things to change.

Shared review feature between Acrobat 9 pro and Adobe Reader???

I have a question about Adobe Acrobat 9 Pro & the Shared Review feature. I hope that it allows me to take a pdf document, share it with others that only have the free Adobe Reader (not Standard or Pro Acrobat), and allow them to markup the document and send it back to me so I can save the new marked up pdf document. Is that what Shared Review does, or do the others have to also own a paid copy of some Acrobat program (Standard, Pro, etc.)?
Thanks in advance!

That’s correct. Others can participate using Reader in the shared reviews.

MOSS 2010 Shared Review Not Connecting For All Reviewers (Acrobat 9 and X (Std and Pro) and Reader9)

I am using SharePoint 2010 for Shared Review. Most of the testing has been successful with a few minor problems. The biggest has been that some are not getting the connection request. The document for review opens immediately either in the user's browser or Adobe Acrobat or Reader. We have not been able to nail down the reason yet. But, it has happened on systems running Acrobat 9 Pro and Acrobat X Pro. We have had success with others using Acrobat X Pro and Reader 9.
What I am most confused on is why some of our users are not getting the request to connect to the SharePoint workspace to do their review. If they go through Windows Explorer to where the file is located to open it directly, it asks the user to Check Out the file and then Save & Continue. If they do this, they seem to lose the ability to publish their comments directly to the server. They don't even get the options to check for new comments. The file is opened and they are able to work with it like a normal file.
What could we have done wrong that caused this? Each the users has the appropriate permissions to the SharePoint site. I have noticed in the tracker that the two that had the issues don't have their name or title appear. I checked both of them in the Identiy section of the Preferences and their name, title, organization and email are all missing. Only their UserID is shown. Could this be part of it? We were all using the same intranet wireless system. All users were able to open the review file. When someone receives the link for review through the email, does the link verify through the email address listed in the prefences?
Jason Lopez

Hello Vikas,
To answer your questions:
1. Do all reviewers have a local copy of the review file, or is it kept at a shared location and everyone is commenting on it.
- I have tried it both ways with the same results. Our preference is to keep the PDF in a shared location so that all reviewers can see each others' comments. (Since the problem began, we have lost that capability, and the "semi-workaround" is to email each reviewer the PDF, each reviewer makes comments locally, and emails it back to the writer. This is less than ideal as each review cannot see each other's comments... However, I was able to publish them "on behalf".
2. Are you only having trouble with publishing new comments or is it that you cannot see earlier added comments also.
Reviewers are unable to publish their newly-added comments as there is no Publish button/icon. If I have published another's comments on their behalf, they can see them. However, they cannot Reply - as the Reply button is disabled.
3. Are there some specific files with which you are having trouble or is it a generic problem.
It happens with all files, so it is generic. Anyone who has Reader 9 has no Publish button when opening a shared review generated from Acrobat 8.
Thanks for any help you can provide. We are hoping the problem resolves when we upgrade to Acrobat 9 but that alas will not be until sometime in the new year, hopefully.

Shared Review End Review, Deadline not working in Acrobat Pro 9 for Acrobat Reader 8 reviewers

I am testing the features of PDF Shared Reviews on a network server using Acrobat Pro 9 with reviewers using Acrobat Reader 8.1. (All are Windows users.) After initiating the review via the Tracker and having no problem getting the reviewers to comment and publish, I select End Review in the Tracker. Acrobat Pro 9 registers this action and shows that the review has ended in the yellow bar at the top of the PDF and in the Tracker. However, all the reviewers using Acrobat Reader 8 can continue to comment, publish their comments, and the comments continue to show up in the PDF posted in the network folder. That PDF file continues to say, when opened in Acrobat Pro 9 by the initiator, that it is closed for reviewing. The comments published after the review has ended continue to show up. This is true minutes, hours, and days after the review has been ended so is not a synch problem.
I cannot add comments to this PDF in Acrobat Pro 9 because Acroat Pro registers the end of the review. I can open this file in Acrobat Reader 8 on my computer and continue to add comments. This same problem exists after the deadline set initially has passed. Acrobat Reader 8 users are always able to comment and publish comments when the review should have been ended for them.
How do I get the reviews to end for Acrobat Reader 8 users?
Thanks.
Mary-Nell

Those users will have to upgrade to Reader 9 to get the deadlines working

Shared Review Deadline Dates do not Update - Acrobat Pro. 9

I recently started two shared reviews in Acrobat Pro 9.0.0 When I attempt to extend the deadline dates on both it updates me in the tracker, but when anyone else in the reveiw attempts to add more comments they are told the review has expried.
I am the initiator of the reviews, and acording to Adobe I should be able to change the deadline date in the tracker and have it update the other reviewers so they can contine with their reviews. It does extend my deadline, but not anyone elses.
Does this function not work, should I set all shared reviews with "No Deadline"?
I am running Windows XP Pro, with 3 gig of memory, on an IBM Think Center.
The file is on a network shared folder where everyone who is reviewing has read/write rights.

Here is my system report.
Available Physical Memory: 2097151 KB
Available Virtual Memory: 1993900 KB
BIOS Version: PTLTD - 60400d0
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Version: 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)
Creation Date: 2005/05/27
Creation Time: 12:45:47 PM
Default Mail: Lotus Notes
C:\Program Files\lotus\notes\nmailman.dll
Version: 5.0.0
Creation Date: 2006/09/27
Creation Time: 5:30:08 AM
Graphics Card: NVIDIA Quadro NVS with AGP8X
Version: 6.14.10.8167
Check: Not Supported
Installed Acrobat: C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe
Version: 9.0.0.2008061200
Creation Date: 2008/06/12
Creation Time: 1:25:18 AM
Installed Acrobat: C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe
Version: 9.0.0.2008061200
Creation Date: 2008/06/12
Creation Time: 1:47:22 AM
Locale: English (United States)
Monitor:
Name: NVIDIA Quadro NVS with AGP8X
Resolution: 1024 x 768 x 60
Bits per pixel: 32
Monitor:
Name: NVIDIA Quadro NVS with AGP8X
Resolution: 1680 x 1050 x 60
Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows XP Professional
OS Version: 5.1.2600 Service Pack 2
Page File Space: 4194303 KB
Processor: x86 Family 15 Model 2 Stepping 9 GenuineIntel ~2793 Mhz
System Name: DAL-W-WINDLR
Temporary Directory: C:\DOCUME~1\windlr\LOCALS~1\Temp\
Time Zone: Central Standard Time
Total Physical Memory: 2097151 KB
Total Virtual Memory: 2097024 KB
User Name: windlr
Windows Directory: C:\WINDOWS
Installed plug-ins:
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\Annots.api
Version: 9.0.0.2008061200
Creation Date: 2008/06/12
Creation Time: 12:59:50 AM
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\EScript.api
Version: 9.0.0.2008061200
Creation Date: 2008/06/12
Creation Time: 1:05:18 AM
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\Updater.api
Version: 9.0.0.2008061200
Creation Date: 2008/06/12
Creation Time: 1:00:30 AM

Acrobat Pro 9 Shared Review

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