SHIPMENT ON HOLD ?

what does shipment on hold mean ? my ipad 2 is supposed to be delivered on june 2 and now june 3 it said shipment on hold ... in the philippines.. any advice or answers ?? thanks :D

Yep.....contact Apple. We're just users here and wouldn't have a clue why your shipment may be on hold.

Similar Messages

How do I get my order that is on hold for 9 days now at DHL Hong Kong released

My order was made Oct 4, 2013. Filled and shipped on Oct 17, 18 2013. It went as per the DHL report as follows:
7317364106 - Detailed Report
Date
Time
Location Service Area
Checkpoint Details
Oct 26, 2013
04:10
Mnl - MNL
Clearance delay - Mnl - MNL
Oct 25, 2013
02:37
Mnl - MNL
Clearance delay - Mnl - MNL
Oct 24, 2013
02:33
Mnl - MNL
Clearance delay - Mnl - MNL
Oct 23, 2013
03:04
Mnl - MNL
Clearance delay - Mnl - MNL
Oct 22, 2013
11:53
Mnl - MNL
Processed for clearance - Mnl - MNL
Oct 22, 2013
11:45
Mnl - MNL
Clearance delay - Mnl - MNL
Oct 21, 2013
08:27
Hkg - HKG
Shipment on hold - Hkg - HKG
Oct 20, 2013
08:48
Hkg - HKG
Shipment on hold - Hkg - HKG
Oct 19, 2013
08:56
Hkg - HKG
Shipment on hold - Hkg - HKG
Oct 19, 2013
06:15
Hkg - HKG
Clearance processing complete - Hkg - HKG
Oct 18, 2013
11:23
Pvg - PVG
Clearance processing complete - Pvg - PVG
Oct 18, 2013
08:11
Pvg - PVG
Clearance delay - Pvg - PVG
Oct 17, 2013
19:00
Sha - SHA
Departed from facility - Sha - SHA
Oct 17, 2013
18:56
Sha - SHA
Processed - Sha - SHA
Oct 17, 2013
18:12
Sha - SHA
Shipment picked up - Sha - SHA
On Oct 24, 2013 I received a new invoice with a different ship date of Nov 12-14, 2013 and will be deleveried in 5 to 7 days after it is shipped.
How can I have a iMac ordered, built to my configuration and shipped and made it half way to my home to be on delay and then be built again and shipped again?
I ordered my Apple iMac and misc. other items that totaled $4200.00 and part of it has been delivered already. Now the main item is being delayed for the last 9 days and then I receive a new invoice? I don't get it. Why do they have it on delay for 9 days when it could have been delivered long ago. I should be enjoying the new iMac not being upset about the current events that are unfolding. I am loosing my confidence in Apple!
Jwwpapa, DaddyJohn

Thank you Klaus1 for your reply. I have contacted DHL and for 5 days now they haven't replied to my request. Also I know the order will be released when they want to release it. That's the breaks I guess. The other part of my question was about the second invoice and shipment from Apple. Have they lost contact in their computer of the first shipment or what? If so they need to get it together and fix what could be a big problem not only for me but so many more.
Thanks Daddy John

Is that any problem that i used HK sever to purchase ipad2 and would like to ship to Switzerland??

I used apple HK sever to placed the order while i am in Switzerland now, I checked that even i typed my switzerland address for the shipping destination, the system default"HK" as my address country and i still cannot receive the products now.
I placed the order in 18th OCT, when I check the shipping condition, it shows that my products has already hold for 3 days in Yamato.
Here are the information:
1st
Tracking No
Hold at Yamato
Status
Month-Date
Time
Overseas Item Rcv
10-19
12:09
Shipping
10-20
01:22
Hold at Yamato
10-21
11:21
Hold at Yamato
10-21
19:30
Hold at Yamato
10-21
23:20
Hold at Yamato
10-22
09:07
Hold at Yamato
10-22
11:05
Hold at Yamato
10-23
06:41
Hold at Yamato
10-23
08:47
Hold at Yamato
10-23
22:31
Hold at Yamato
10-23
22:55
and for the smart cover:
Date
Time
Location Service Area
Checkpoint Details
Oct 22, 2011
10:25
Hkg - HKG
Shipment on hold - Hkg - HKG
Oct 21, 2011
16:57
Hkg - HKG
Shipment on hold - Hkg - HKG
Oct 21, 2011
08:50
Hkg - HKG
Address information needed; contact DHL - Hkg - HKG
Oct 21, 2011
06:09
Hkg - HKG
Arrived at delivery facility - Hkg - HKG
Oct 21, 2011
04:04
Hhp - HHP
Clearance processing complete - Hhp - HHP
Oct 21, 2011
02:10
Hhp - HHP
Arrived at sort facility - Hhp - HHP
Oct 20, 2011
21:20
Sin - SIN
Departed from facility - Sin - SIN
Oct 20, 2011
18:56
Sin - SIN
Processed - Sin - SIN
Oct 19, 2011
23:20
Sin - SIN
Processed - Sin - SIN
Oct 19, 2011
17:39
Sin - SIN
Shipment picked up - Sin - SIN

This is a user-to-user forum. No one here would know. Contact the seller and/or the shipper.

Online frankierung dhl

Hallo*,
seit dem JAVA Update vom 10.05.2012 von Apple erscheint in Verbindung mit OS X 10.7. beim Online-Frankieren (DHL) mit dem Java Applet die Fehlermeldung: "Signatur wird nicht erkannt". Fenster des Java Applets ist leer.
Das Problem ist DHL bekannt und sie arbeiten mit Hochdruck, gemeinsam mit Apple, an der Fehlerbehebung. Eine kurzfristige Übergangslösung befindet sich bereits im Test.
Vorab müssen folgende Einstellungen vorgenommen werden:
1.) Drucker freigeben (Systemeinstellunge>Freigaben> Haken bei Druckerfreigabe und Haken beim Drucker setzen, Freigabe für JEDEN aktivieren)
2.) Jave aktivieren (Dienstprogramme>Java Einstellungen, Registerkarte "Allgemein" Haken bei den Java Versionen setzen)
Umgehungslösung
3.) zusätzlich die Java Version 1.7 ( Hinweis: Betaversion http://jdk7.java.net/macportpreview/ ) installieren
Wichtig dabei ist, dass die Version 1.7 installiert wird ohne die "alte Version" vorher zu entfernen, danach funktioniert es (getestet mit Safari).
Ich hoffe es hilft Euch.

Got mine quite fast, considering from date of order to the day I get to hold it and weekends (6 days. order placed Friday. Shipment received: the following Wednesday):
Date
Time
Location Service Area
Checkpoint Details
Dec 04, 2013
17:36
Kul - KUL
Shipment delivered - Kul - KUL
Dec 03, 2013
18:14
Kul - KUL
With delivery courier - Kul - KUL
Dec 03, 2013
13:24
Kul - KUL
Shipment on hold - Kul - KUL
Dec 03, 2013
09:19
Kul - KUL
Arrived at sort facility - Kul - KUL
Dec 03, 2013
07:40
Szb - SZB
Clearance processing complete - Szb - SZB
Dec 03, 2013
03:17
Hkg - HKG
Clearance processing complete - Hkg - HKG
Dec 02, 2013
11:13
Pvg - PVG
Clearance processing complete - Pvg - PVG
Nov 30, 2013
14:04
Sha - SHA
Departed from facility - Sha - SHA
Nov 30, 2013
14:02
Sha - SHA
Processed - Sha - SHA
Nov 30, 2013
20:38
Sha - SHA
Shipment picked up - Sha - SHA
I called DHL and "shipment on hold", in this case, was referring to "awaiting pick up by Poslaju" since my area is not covered by DHL delivery. From Dec 3-4, delivery was by Poslaju (1 day local service). Pretty efficient.

3gs on hold shipment

Did anyone else expecting their new iPhone a day or two early notice the info on the ups site listing the package on hold per receivers request?
My phone traveled from China to hong kong to Alaska and to Kentucky where it's now being held when it should be on a plane to California it's final destination.
Message was edited by: ilcampioni

Just when things seemed "too good to be true" about being delivered today, right? On another note, let's look at the bigger picture- "AT&T". I don't know about you guys, but where I live (Alabama), we still don't have a 3G network in my area (blocks away from the University of Alabama), and not to mention that AT&T is the reason for us not being able currently to forward texts and receive multi-media messages. Now, even when this great phone arrives, none of us will be able to take full advantage of it, because ATT&T isn't up to the standards as some other network carriers. This means "no sending of multi-media texts or receiving" until presumably later this summer, at best. Oh, and tethering is a completely different "beast" that is supposedly to be available later this year.

Invoices matched to the same line on the same PO going on Hold

Hi,
We have started to setup some of our suppliers to use iSupplier, to automate the process of shipping and invoicing. With some suppliers, once they create the ASBN/Invoice the goods may take up to 30 days for delivery. Invoice are being automatically imported into AP to be matched to the same open PO (same line and item). When Invoice validation runs (nightly), these Invoices are going on hold as at any point in time we may not have received the total goods for which we are invoicing, even though we may have received the total matching to the first invoice. This is intended functionality that tolerance level checks are only made at the PO Shipment level and not at the Distribution level. However, the intention of introducing iSupplier was to automate the invoicing process does anyone know if there's a way of avoiding having this invoices go on hold ?
Thanks,
Regina.

Check that you still have the "Bookmarks Toolbar items" placed on the Bookmarks Toolbar
* Make sure that you have the "Bookmarks Toolbar" visible: "View > Toolbars"
* Check in "View > Toolbars > Customize" that the "Bookmarks Toolbar items" is on the Bookmarks Toolbar
* If the "Bookmarks Toolbar items" is not on the Bookmarks Toolbar then drag it back from the Customize window onto the Bookmarks Toolbar
* If you do not see the "Bookmarks Toolbar items" then click the "Restore Default Set" button
You can only move the content from a toolbar onto other toolbars if all toolbars support that feature. You need to check that in the options of each toolbar.

My conversation with a Verizon Rep concerning the iPhone shipments.

I understand that a lot of you think that the CSR's are not very knowledgeable about the shipment of our phones, and that may be the case, however I thought I would post my conversation that I just had with one.
I added more to the bottome as I continued my chat.
JoAnn Ford: Great! Thank you for your help.
Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.
You are now chatting with 'Brittany'
Brittany: Hello. Thank you for visiting our chat service. May I help you with your order today?
JoAnn Ford: I pre-ordered an iPhone 4s. Im sure you are getting a million of these questions so I apologize ahead of time....
JoAnn Ford: But I didn't order mine until yesterday. I received a confirmation email, and a few hours later I received an email stating that my phone had shipped.
Brittany: I will be glad to help you with your phone concern today. Was this an upgrade order?
JoAnn Ford: But the link to track takes me to the USPS website and the tracking number doesn't work just yet. Do you know why this is?
JoAnn Ford: I just signed a 2 year contract and ported a number from sprint, then turned on an old VZ phone and ordered it as an upgrade on the website, but technically it is not an upgrade.
Brittany: The phone has not really shipped out yet could be my only guess. The phone is not set to ship out until the 13th.
JoAnn Ford: MY phone will ship the 13th? even though I ordered it yesterday and not on Friday?
Brittany: Yes, for pre-orders made online, it will ship out on the 13th overnight and delivered on the 14th.
Brittany: No problem at all.
JoAnn Ford: Great! Thank you for your help.
JoAnn Ford: No thanks! You have answered all of my questions.
JoAnn Ford: Can I ask you one more question>?
JoAnn Ford: My boyfriend call a rep earlier about this and he told me that the representative on the phone informed him that the shipments were pushed back until the 21st. Does this meant that that is not true??
Brittany: That is for people who places the order on the 14th. The day that it comes out in stores.
Brittany: Wait.
Brittany: Do you remember the time you placed your order?
JoAnn Ford: OK Great thanks!
Brittany: Was it after 6pm?
JoAnn Ford: Let me check when I got my confirmation
Brittany: Okay.
JoAnn Ford: At about 3:30 PM yesterday afternoon
Brittany: Yesterday. Hang on and let me check the email I have (it is about shipments made for the phone).
JoAnn Ford: Ok thanks
Brittany: It is showing that it will still ship out on the 13th and orders placed online after the 14th will have the phone delivery on the 21st.
JoAnn Ford: Ok! Hope thats true!
Brittany: It is. I am looking at the email right now. So just be on the look out on the 14th.
JoAnn Ford: Ok thanks alot
Brittany: No prob. Is there anything else I can assist you with today?
Brittany: Thank you for visiting Verizon Wireless, I look forward to speaking with you again. Have a great evening!
JoAnn Ford: No thanks! You have answered all of my questions.

joannsford wrote:
I understand that a lot of you think that the CSR's are not very knowledgeable about the shipment of our phones, and that may be the case, however I thought I would post my conversation that I just had with one.
I added more to the bottome as I continued my chat.
JoAnn Ford: Great! Thank you for your help.
Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.
You are now chatting with 'Brittany'
Brittany: Hello. Thank you for visiting our chat service. May I help you with your order today?
JoAnn Ford: I pre-ordered an iPhone 4s. Im sure you are getting a million of these questions so I apologize ahead of time....
JoAnn Ford: But I didn't order mine until yesterday. I received a confirmation email, and a few hours later I received an email stating that my phone had shipped.
Brittany: I will be glad to help you with your phone concern today. Was this an upgrade order?
JoAnn Ford: But the link to track takes me to the USPS website and the tracking number doesn't work just yet. Do you know why this is?
JoAnn Ford: I just signed a 2 year contract and ported a number from sprint, then turned on an old VZ phone and ordered it as an upgrade on the website, but technically it is not an upgrade.
Brittany: The phone has not really shipped out yet could be my only guess. The phone is not set to ship out until the 13th.
JoAnn Ford: MY phone will ship the 13th? even though I ordered it yesterday and not on Friday?
Brittany: Yes, for pre-orders made online, it will ship out on the 13th overnight and delivered on the 14th.
Brittany: No problem at all.
JoAnn Ford: Great! Thank you for your help.
JoAnn Ford: No thanks! You have answered all of my questions.
JoAnn Ford: Can I ask you one more question>?
JoAnn Ford: My boyfriend call a rep earlier about this and he told me that the representative on the phone informed him that the shipments were pushed back until the 21st. Does this meant that that is not true??
Brittany: That is for people who places the order on the 14th. The day that it comes out in stores.
Brittany: Wait.
Brittany: Do you remember the time you placed your order?
JoAnn Ford: OK Great thanks!
Brittany: Was it after 6pm?
JoAnn Ford: Let me check when I got my confirmation
Brittany: Okay.
JoAnn Ford: At about 3:30 PM yesterday afternoon
Brittany: Yesterday. Hang on and let me check the email I have (it is about shipments made for the phone).
JoAnn Ford: Ok thanks
Brittany: It is showing that it will still ship out on the 13th and orders placed online after the 14th will have the phone delivery on the 21st.
JoAnn Ford: Ok! Hope thats true!
Brittany: It is. I am looking at the email right now. So just be on the look out on the 14th.
JoAnn Ford: Ok thanks alot
Brittany: No prob. Is there anything else I can assist you with today?
Brittany: Thank you for visiting Verizon Wireless, I look forward to speaking with you again. Have a great evening!
JoAnn Ford: No thanks! You have answered all of my questions.
You just ordered your phone yesterday and they're shipping it on the 13th?!?! Wow. Did you just go through the main menu and talk with a customer service rep?

Shipment Cost Document (LE-Transportation)

Hi
After flagging the Transfer check box in the Settlement Tab in item details of shipment cost document(VI03), the Purchase order(ME23N) and Service entry sheet(ML81N) are automatically getting generated. PO and Service entry sheet numbers can be seen in Service Procurement tab.
Question 1: When I separetely look into PO, I am unable trace back the flow. I mean, there is no reference of Shipment cost number in PO.
Question 2: I want the service entry sheet to get on hold/not accepted status so that i can add the list of services performed by the Forwarding agent / service agent mentioned in Shipment cost document.
Question 3: Is there any configuration setting which makes only to create a PO automatically and not the Service Entry sheet ??
Note: This subject is a mix of Transportation (Logistics Execution) and External Service Management (Materials management). The moderator of this forum can take a call on placement of this thread under suitable section.
Thanks
Maruthi
Edited by: MARUTHI RAM on Jun 4, 2009 2:52 AM

Could not get the answers. Just closing this thread.

Best Buy "HOLDS" 2X the authorized amount on a Debit Card?

My bank just alerted me to having 2 charges for a single purchase from Best Buy - it was a portable ac. My online account already shows both charges deducted.
I call customer service and the first rep tells me - only one charge was authorized - nothing we can do, deal with your bank.
I call bank and they say Best Buy must go thru their Merchant Services to even see the double charges then call the bank to restore the funds. They said get a supervisor.
I call Best Buy again, and 2nd rep says money is being held and Best Buy will only receive the amount when I get the shipment delivered. No explanation about why they are holding DOUBLE the amont of the purchase. They said the extra charge will be dropped automatically after 2 days - like they can tie up my funds at will too bad.
So is this normal procedure when you use a debit card to make an online purchase? I've never had a merchant do this sort of thing. Just because technically its being "HELD" and will be "dropped" this is ok? My bank tells me its up to Best Buy to authorize the cancellation on the extra charge. I was planning to use the extra funds this month on some sale items including a new tablet but now am scared to buy anything online from Best Buy.

Greetings,
Having twice the amount of an order unavailable from your account would be quite frustrating, especially if you have limited funds available. Our normal process when an order is placed is that an authorization is placed on the account to verify that the funds are available, and the funds should not actually be collected until the order ships. If items ship separately, the funds should be collected only for the items that have shipped.
Depending on your financial institution, the authorization may make the funds unavailable all together, or it may only appear as a pending charge as we have not collected any funds yet. Depending on how your financial institution processes transactions, you may see the authorization and charge on your account at the same time until your financial institution drops the authorization. Typically, the authorization is dropped on our end when the funds are finally collected. Information on authorizations and collections can be found on our Conditions of Use page on BestBuy.com.
I was able to review the order once I located it using the email address you registered with the forum. It appears that the only transactions would have been the authorization and the collection of funds. That being said, I would recommend reaching out to your financial institution in regards to the authorization that is likely still holding the funds on their end. I do apologize for any inconvenience this may cause you. If you should have any questions, please let me know.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Question about shipment

I ordered an Ipod classic and an Ipod case. The Ipod came to me with no problem. But the case, which was shipped separately has yet to get to me and it;s been almost 2 weeks. The FedEx guy claims to have come by three times but nobody was home. First, I know that's a lie and second, I had a signature sheet attached to my door just in case he did come by and I didn't see him. Then he left a door tag in my mailbox (which I have now found out, he's not allowed to do) saying to hang that on the door for the final time he was going to attempt to drop it off. I did that and he still never came.
I called FedEx numerous times and they keep claiming he stopped by and I got tired of saying, "I know your computer says he attempted a delivery but he never did!" I live on a back road and I have a feeling that after he came that first time with my Ipod, he saw my road and thought, "I don't want to come up here again!" lol
Now my case and the protection plan that I ordered are at FedEx and I have to go pick them up myself. However, the weather is getting bad plus I think I'm getting sick so I have no idea if I'll be able to go get it in time, before it's shipped back to Apple. I contacted FedEx which told me that hold shipments for 3-5 days and it's been there since this past Friday afternoon.
Apparently I'm not allowed to authorize anyone else to pick it up (which I find odd, considering you're allowed to authorize them to deliver it to a neighbor's house if you're not home) and this whole thing is annoying me.
My question is this: what happens when a shipment is sent back to Apple? Will I be refunded my money or do I have to pay another shipping charge for them to try and send it again?
Message was edited by: maggithemagpie

Why not call Apple and ask what they do with them when they are returned?
And, why not call your local FedEX, insist on speaking to the manager, relate all of your issues, and get them to make one more delivery?

Need to stop shipment for 'Cash in Advance' customer if not paid

There is a need to not process shipments for a 'cash in advance' customer if the order has not been already paid for. We were initially thinking of customising the Processing Constraints but then decided that creating a hold would be a simpler and more visible solution. Cashier puts an order on hold till payment is received. Just wanted to sound this off.

Sanjib,
I agree, Holds is the way to go.
Thanks
Nagamohan

Shipment IDOC stuck in status 03, having segments 86,255

Hi experts,
We have a small issue in the idoc being sent to partner.
An outbound idoc is stuck in status 03 , the idoc is from a shipment and has
448 deliveries in it. The idoc is with the 86,255 number of segments.
Idoc details:
Basic type SHPMNT05
Extension
Message type SHPMNT
The idoc is having all the deliveries of the shipments in the segments
E1EDL20.
Do we have any specific limits for : 1) Max Number of segments an idoc can
hold.
Please let me know. How we can over come this problem and send the idoc
successfully to partner.
Thanks in advance.
Regards,
Ram

Hi,
Process with program RBDMOIND to bring the idoc from status 03 to 12, and check the SM58 also.
1. Status 03 indicates "idoc ready to pass to port".
2. Status 12 indicates " Dispatch ok" means data transfered through port.
Thanks,
Asit Purbey.
Edited by: Asit Purbey on May 27, 2009 4:28 PM

ISupplier portal - reject action at the shipment level (R11)

Hello,
Supplier can perform Accept, Change or Reject actions at the shipment level. The two first actions are quite straight forward to understand, but could you please advise what are the results of doing a reject? Ther is not much about it in the user guide.
To be more precise, are there any other situations that this information is used, beside that it can be found in the iSupplier Portal? The problem is that we have a very little visibility on the line status while using the standard Purchase Orders Summary forms. And after all lines have been assigned a status by our supplier, the Acceptance Required flag is removed from the PO no matter if there are any rejects on lines or not.
Could you also please advise which database table holds this particular iSupplier portal shipment status information?
Thank you all in advance.
Kamil

Hi,
Form the front end you can ask the user to provide a screen shot of the preferences once the buyer has logged in and it is at the bottom Notifications (Email Style), this is usually set as disabled.
I am not sure what is the exact table, please refer to the previous post with the table name.
Thank you,
Ravi

Order changes to "Prepared for shipment" then back to "Not yet shipped"

Any idea why? I called Apple Customer Service but they could not give me any reason...one guy I spoke to said he doesnt see ANY activity saying that it ever changed. Am I missing something?

Had the same thing happen. It was because I ordered two phones through Apple.com and somehow they both got processed under the same phone number. I believe it was an issue an their end because it should have been allowed to happen in the first place. The reason it probably changed back is because Apple reconfirms again just prior to shipment that the number is still available for upgrade. If the line has a payment past due, has already been upgraded, etc - it will hold shipment. they will eventually send you an email within the next couple days telling you to call AT&T.
Unfortunately when I tried to get them to change it to another number on the same account (had an AT&T supervisor and Apple supervisor on the phone at the same time to try and do this) Apple would not change it and said all they could do was cancel the order and start a new one with a ship date of 3 weeks out!
I canceled and decided I'll wait till iPhone 4(B).

Shipment cost - determine purchase order

hello ,
i have a requirement to supply different purchase order for each shipment route .
the determination sould be based on shipment type and route .
for example :
if the shipment type is X and route is B - the shipment cost sould go to purchasing doc DDD
if the shipment type is Y and route is B - the shipment cost sould go to purchasing doc EEE
I found some user exits :
exit_rv54pocr_006 : header data supply
exit_rv54pocr_007 : item data supply .
is it possible to manipulate via the above user exits ?
other ideas ?
Regards
ASA

check the interfaces of those two exits.. if they hold values from what you want then definitely you can change..

SHIPMENT ON HOLD ?

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