Shocking Speeds

Dreadful speeds since weekend and been cutting out a lot, especially if opening new windows or tabs  ADSL line status
<script type="text/javascript">//
var trClass = ["odd", "even"]; var td1 = ["w3", "Line state", "Connection time", "Downstream", "Upstream"]; var td3 = ["w3", "VPI/VCI", "Type", "Modulation", "Latency type", "Noise margin (Down/Up)", "Line attenuation (Down/Up)", "Output power (Down/Up)", "Loss of Framing (Local)", "Loss of Signal (Local)", "Loss of Power (Local)", "FEC Errors (Down/Up)", "CRC Errors (Down/Up)", "HEC Errors (Down/Up)", "Error Seconds (Local)"]; var td2 = ["", "Connected", "0 days, 2:07:07", "2,624 Kbps", "448 Kbps"]; var td4 = ["", "0/38", "PPPoA", "ITU-T G.992.1", "Interleaved", "17.2 dB / 20.0 dB", "32.0 dB / 17.0 dB", "18.6 dBm / 12.1 dBm", "180", "63", "0", "2756668 / 1", "9481 / 2147480000", "nil / 1", "7"]; //
</script>
Connection information<script type="text/javascript">// createTable("normal", trClass, td1, td2); // </script>
Line state
Connected
Connection time
0 days, 2:07:07
Downstream
2,624 Kbps
Upstream
448 Kbps
ADSL settings<script type="text/javascript">// createTable("normal", trClass, td3, td4); // </script>
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
17.2 dB / 20.0 dB
Line attenuation (Down/Up)
32.0 dB / 17.0 dB
Output power (Down/Up)
18.6 dBm / 12.1 dBm
Loss of Framing (Local)
180
Loss of Signal (Local)
63
Loss of Power (Local)
0
FEC Errors (Down/Up)
2756668 / 1
CRC Errors (Down/Up)
9481 / 2147480000
HEC Errors (Down/Up)
nil / 1
Error Seconds (Local)
7
<script type="text/javascript">// var showButton = new Button("show","","Hide Details", function(){GoAndRemember('bb_dsl.lp','');}); // // ]]></script>

so have you tried the test socket?  if your master looks like this   then test behind bottom half.  this is your best connection as it is direct to the exchange and eliminates any noise problems caused by your internal wiring
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Similar Messages

  • Shocking speeds since I signed up

    Hi
    Can anyone help shed some light on my speed issues for me please??
    When i signed up to BT I was quoted speeds of 2.5 - 6.5Meg.
    When i was connected I was recieving speeds of around 0.4Meg from Talk Talk. when i changed over to BT I got the exact same 0.4Meg.
    I called to complain about my speed and was then told I had to wait 10days before anyone would look into my speed issues - This annoyed me as it had not been mentioned at any time before I was connected.
    After 10 days with speeds ranging from 0.02 to 0.6meg I contacted BT again to be told I needed a reset and that there was a line fault and to wait 10 more days
    So 20 days in and still running at 0.4 meg, then after another age on the phone to BT, more resets and testing of things I had by this time done countless times at BT's request, I have to wait 2 weeks for an engineer to attend my house. (this was actually booked without any discussion or planning with me...)
    So the engineer attends, goes to the cab for several hours and returns saying he has sorted various things there but the best incommer at the cab is 5.7meg.
    He installs a new master socket into the house, removes the only other unused socket from the house, re makes the connection from the telegraph pole to my house and we test and get 2.3Meg... Good but not the promised speed at the time of sign up.
    The enigheer says there are a very high number of errors on the line according to his test equipment, that is the best speed he can achieve and that my profile should be reset.
    The next day, another open reach van arrives 3 dorrs up the road, my speed is already down to 2meg before it dropps out altogether for an hour or so, returning back at 0.2 meg.
    I call to report this and the whole process starts again and im told i require a profile reset! Now i have been with BT for 6 weeks and this is at least the 5th time i have been reset.
    I now have a woman calling me every few days to follow up on my issue, and we go through the process of changing the WiFi channel and the speed gets up to 1.3 - 1.5Meg and im asked if i am happy with this, I answer no as I was sold 2.5 meg Min and this has still not been achieved, how long do i have to keep resetting and changing WiFi channels before this works?????
    Some information:
    I have one socket in the house, I have afilter installed into this (tested with many filters now)
    I have a 6 week old home hub 3
    Speeds i am currently running at are around 0.2 - 0.4 meg then around 1.4 - 1.6 meg after changing WiFi channels.
    WiFi speeds and wired speeds are the same at the same times within reason.
    My phone line is clear but my speed is shocking.
    I have missed out a lot of what has gone on with hours upon hours on the phone to BT, no call backs etc but overall i have to say the level of service i have recieved from BT has been hurrendous. after 6 weeks to be not even close to the speeds promised except for around 6 hours is not acceptable.
    Has anyone got any ideas that may help at all as i am at the point of pulling my contract from BT and taking my custom elsewhere.
    Thanks
    Alex

    hi dfenceman,
    The speed estimation was from kitz.co.uk which said this:
    Estimation of your maximum rate adaptive adsl speed
    Downstream
    Attenuation
     57 dB
    Approx
    Line Length
     4.1km
    dslMAX (20CN)
    3200 kbps
    IP Profile
    2500 kbps
    BT 21CN WBC
    & adsl2+
    3488 kbps
    IP Profile
     3076 kbps
    adsl2+ (LLU)
    3488 kbps
    Throughput
    3087 kbps
    This is only an estimate and can vary from line to line due to many factors like line material, line age, line quality, ect...
    Strange how lines can actually vary alot in speed :L
    CheatedCustomer might be worth trying the test socket.
    cheers,
    James
    I'm no expert, so please correct me if I'm wrong

  • Shocking speed and trouble loading up web pages wi...

    last Wednesday my GigE has stopped working so i have to use normal ethernet, since then my internetspeeds have been really slow and i have had problems logging into pages with a https. Sites like my email, forums, bank account etc. 
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    I resetted it again tonight and I still have the same problem. It's just not on PC that i have problems it's also on our Macbook and Ipad which use wifi so it's not a cable problem with the PC. 
    I also spoke to India again tonight and he reccomened to reset my password on my email and this should sort the problem out. I'm sorry to say I laughed. 
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    Hi Goldie65.
    I have been having the exact same problem for about 2-3 months. Please see my post here;
    https://community.bt.com/t5/BT-Infinity-Speed-Conn​ection/BT-Infinity-HTTPS-connection-issues-anyone-​...
    I have also found this thread from last year, which is a bit long highlights the exact problem I am having;
    https://community.bt.com/t5/BT-Infinity-Speed-Conn​ection/BT-Infinity-and-https-connection-issues/td-​...
    I have emailed the moderator who was involved with the problem last year and he is running some tests. I have also paid for BT Tech Experts, all of which have been very helpful but no one seems to know what the problem is.
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    Hi!
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    The only major gripe I have with it is that nautilus is an absolute pita here - it's the only thing I can honestly say was better in Ubuntu. Nautilus here has no sidebar, status-bar or navigation bar and opens every folder in a new window. Whenever I'm moving around anywhere other than in home I like to use the terminal, but I do a lot of browsing in my home directory and find it's pretty essential to have a good file manager so I thought I'd post a thread and see if anyone had any reccomendations for good file managers for Arch/Gnome.
    you can configure nautilus doing that:
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  • Cabinet activation for CF23 8PZ

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    Hi woggle78,
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    The Superfast Cymru When and Where website is: http://www.superfast-wales.com/where-and-when/
    Cheers
    jac_95 | BT.com Help Site | BT Service Status
    Someone Solved Your Question?
    Please let other members know by clicking on ’Mark as Accepted Solution’
    Try a Search
    See if someone in the community had the same problem and how they got it resolved.

  • Upload Speed Shockingly Slow - Answer: Annex M?

    Hello BT.
    Fibre is not an option at my exchange at the moment. My internet connection works, is 100% stable, and this question is purely about increasing my upload speed.
    My download speed is a nice 8Mbps, but my upload speed is 0.19Mbps. This is completely unusable, posting a large photo to facebook is almost imposible, and posting a video to youtube is practically impossible. It's shockingly slow.
    I'm on the top residential BT Broadband package unlimited which I believe is ADSL 2+. I've read about a product called Annex M that I know BT offer as an option. This allows you to trade some download speed for upload speed.
    https://en.wikipedia.org/wiki/ITU_G.992.5_Annex_M
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    If so, what do I ask for when I call BT sales?
    If not, why not?
    And if not, what *can* I do to add an extra product / pay extra to increase my obismal upload speed?

    CRS2L wrote:
    QUOTE: Hi CRS2L, You could consider bonding 2 or more lines. You may find this useful :- http://www.increasebroadbandspeed.co.uk/2014/bondi​ng-three-four-ADSL-connections Best regards, dfenceman
    Thanks, but I want to maximise the one connection I have. Getting two connections is not really viable for me. I just want to increase my upload speed. If that means loosing a bit of download speed, then so be it.
    I only suggested it as you did say you were prepared to pay to get an increase in upload speed.
    Unfortunately you cannot trade download speed for upload speed.
    Until such time as FTTC is available to you bonding is the only real way.
    Best regards,
    dfenceman

  • Stepdad Speeds Shocking Infinity 2 - 6.48Mbps

    Hi all
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    he did a speed check back in October last year and that was showing 40mb which was pretty rubbish then but this is go elsewhere time now
    Any idea how this can be sorted people - any mod on here that can help him out??

    If hh5 can you go to troubleshooting then helpdesk and post 1-12
    Can you enter the phone number and post results. Remember to delete number. https://www.btwholesale.com/includes/adsl/main.html
    Are you using the test socket or SSFP.?
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • New VMS/IPC boxes - speed and pricing

    For the most part, I've been a very happy FiOS customer. The internet side has gone out exactly once in the year I've had the service, and it was restored within an hour. TV has dropped out twice, both times very late at night (I assume for head-end maintenance). Reliability is better than every other ISP I've ever had, combined.
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    If this is the case.  I think I will wait till the bugs are worked out
    Question what were you paying before and after for the boxes.   So what was the old DVR + 2 STB's and the new DVR plus 2 stb's
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  • Forced to "upgrade" for more $$$ and now my FIOS speed is crippled.

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    Great, now I've wasted all this time AND I have to waste MORE time on Monday waiting for a tech to arrive (who will almost certainly arrive in the last 30 minutes of the 4-hour window). This is almost the exact same scenario that happened the last time I was upgraded to a faster package. I don't recall exactly how it got resolved but I do remember a tech coming to my house only to find that (shockingly) my router wasn't receiving the speeds is was supposed to be getting and that, indeed, the problem was somewhere in the spaghetti and duct-tape of the Verizon FIOS network.
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    Anyway - I'm sure this will drag on and on and I will continue to be a dissatisfied Verizon customer. I just wonder why Verizon can't get it right when it comes to customer service. More over, I wonder why I keep giving them my money.
    Solved!
    Go to Solution.

    Jayh. understand your frustration! Why dont you private message me your info so we can take a look into it for you. Thanks Brett
    Brett
    Verizon Telecom
    Fiber Solution Center
    Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

  • New infinity line and major speed issues with almo...

    Hi,
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    dgreenuk wrote:
    Hi,
    I work from home and connect to the office via vpn and remote desktop and its almost unusable.  Laggy, slow, unrepsonsive and is constantly dropping the connection with a failed to read from socket error and is making it very difficult to work form home effectively.
    Thanks
    Damian
    As you use the internet for work purposes did you have business broadband with your previous provider ?
    This is the Residential forum. You may be better posting on the BT Business forum.
    Best regards,
    dfenceman

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  • Less than a Month into BT and already shocked

    I am so shocked by BT I signed up for broadband as I really liked the upload speed compared to virgin media or Sky but wow am I regretting it now. 
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    and now what is up with this router first week was absolutely fine but I am having to factory reset the router almost daily now as it seems to be pushing  some firmware update that keeps rebooting the router and dropping internet several tomes a day. So on top of £200 almost spent for line rental and charges I will have to also fork out an additional £140 to get an actual decent router that works as this is a known issue with the BT HUB. 
    I would have thought someone that has been in the game as long as BT and someone that has alll the infrastructure as they do should be able to reconnect your service at a touch of a button and not make us wait 3 days to get reconnected. 
    I would have thought they have the resources to protect our data but then I guess this is the problem with them saving their money and having cheap labour abroad where god knows what is happening to our information. FUnny thing is my neighbour switched to bt infinity on my initial recomendation and within 3 days of his installation he to has had people calling up demanding money from BT which he now thinks is the same scammers as I Had. 
    I am not impressed so far and really feel let down. On the bright side I did get a much appreciated Sainsburys Voucher that works fine now I just wish I could get broadband to work properly at a reasonable price so that I can run my business. I regret moving away from sky after 10 years of excellent service but saw I could get faster with BT infinity here as sky only offer the 38mb package here. 
    Oh well I hope things get better and I won't have any more problems I have ranted but I really wished I researched before signing upto a 12 month contract. 

    It depends on how critical your connection is. Business customers get a much faster repair time, and are given priority over residential customers, and will pay compensation on some of their SLAs.
    If you do not mind being without service for three to seven days, then the residential service should be fine, otherwise you should be on a business package, with a proper SLA (Service Level Agreement).
    Its not simply the amount of usage you make of the service.
    The residential service is aimed at the general public, who use it for web browsing, e-mail, gaming, and streaming services like YouTube.
    You can get advise on this forum from other residential customers, but they are not going to be able to fix your faults, as this is only a customer to customer forum.
    The firmware issue is discussed on a number of threads on the  forum. Alternative VHDSL modem/routers are also suggested.
    https://community.bt.com/t5/BT-Infinity-Speed-Connection/HH5-constantly-reboots-every-3-minutes/td-p...
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • I have been promised BT Infinity speeds over Coppe...

    On 31/10 I went to BT website, entered my postcode to see what services I could get and ordered BT Infinity 2 (with £125 sainsbury voucher offer). upto 78mb speed Yay!
    Was given an installation date of 11/11 with activation within 24hrs.
    On the 4/11 I got a text saying the order was on hold as they were trying to contact the previous line owner,
    who had moved out on the 31st, having sold the house to me.
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    Came home on 11/11 expecting to find a parcel with the hub, but nothing so left it till the next eve and still nothing.
    Phoned again and told that the order management team would give me a call back in the next 24hrs.
    On the 13/11 (eve) I got a phone call from order management team telling me my service would be connected on the 19/11.
    I said this was unacceptable & in breach of agreed contract, but they wouldnt budge.
    Asked to speak to someone higher up and passed to another lady, who kept calling me Colin. (my surname is Collins).
    She said they were still waiting to talk to the previous line owner to take it over, so i repeated that the line was dead and the owner had moved out 13 days earlier.
    Again, i asked to speak to someone higher up and was promised that the service would be set up today (14/11) and activated on Monday. I asked about the Hub and was told this would be delivered 'next week'.
    By this time I was so frustrated I contemplated cancelling the whole order and seeing what other ISPs were in the area.
    To my shock, I found the fastest speed available to the village I leave in was 17mb as there is no fibre optic!
    I checked my BT order status this morning, to find that the BT home Hub 5 has been dispatched, so I phoned and asked to speak to their technical engineers to see how I can connect a LAN port to a copper telephone line!
    I was passed yet again to the order management team, who told me my order had been cancelled as they couldn't provision a port at my local exchange, but the broadband team were preparing the connection for the 18/11.
    I said I was not surprised as there is no fibre optic in the area. The lady suggested she ran a line check which I said was probably a good idea.
    She came back and said there is no fibre optic to my address, only copper telephone line. Yay!! progress!
    She said she will pass this info to the expert team and organise for an engineer to test the line and may require an engineer for installation.
    She then promised that I would still get BT Infinity speed that I ordered, so i said can I have that in writing which she emailed me and texted me.
    So lets see what happens next week. I am not holding my breath!

    wilthewiz wrote:
    Don't cancel, make them provide what they're contracted to provide
    How could they do that if there's no fibre optic cable to his street cabinet?
    Openreach manage the infrastructure, BT Wholesale sell the services to ISP's, BT Consumer is just one ISP.
    My advice would be to cancel before the activation date if that is what you are considering. Once activated you are locked in to the contract and liable for early termination charges if you cancel within the contract minimum term (usually 18 months). You can officially complain but that can sometimes take months to get processed, and may not necessarily come out in your favour. 

  • Being Shocked/Broken USB/Turbon fan and powerbook

    I have a 12" powerbook G4 - 867 mhz operating the most 10.4.2, 40 gigs, and 1.12 GB ram.
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    Recently (a few months ago) my powerbook has been acting up. It gets incredibly hot (58 degrees Celsius) even with the fan on (I actually posted something like this in March or so). I don't run any huge programs, though I usually have itunes and adium always open. I think that because the fan was constantly on, the fan may have broken somewhat and the fan now makes a rattling sound whenever it's on, making a really annoying noise that can be heard by people I'm talking on the phone with. I couldn't quite figure out why it got so hot. I even bought a fan that goes underneath the computer to cool it down, and while this works, the fan comes on eventually, still making the annoying sound. I investigated this by looking at activity monitor and couldn't figure it out. The processor rarely ventured above 30% of it's power. I backed up my things, did a clean install, reinstalled everything one by one until the computer made the noises it did. It didn't take me long to do that, as just turning the computer on forced the fan to turn on and not work so well. Whenever I took it to the apple store it was too loud in the store to hear the fans so they looked at me like I was crazy. So I wanted to give up on them and figured this was just another corporation trying to screw the little guy. It annoyed me, but I got on with my life.
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    USB 2.0 hubs and devices increase the PB's fan activity. For connecting low speed devices, use a 1.1 hub. If you need an external hard disk, better choose a Firewire or a Combo drive.

  • Too low(400Kbyte/sec) speed with USB MSI-6545 (and printer HP-1200, sc

    Hello!
    I Use motherboard MSI-6545(i850, with 3 USB 1.1 ports),  printer HP Laserjet-1200 and scanner HP scanjet-5400.  OS Windows Xp pro SP1.
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    I have found that speed of downloading from scanner to PC and from PC to printer is about 400Kbytes/sec instead of 1500Kbytes/sec. Very very slow.  Why?
    The support of HP  X(  have forwarded me to you…
    Can you help me?
    Andrei Shakunov, President of BusinessLawyer inc., Russia

    1) 3 USB 1.1
    2)No
    3) Sorry? no
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