Should have stayed w/Frontier

Question

I thought Frontier's CS was bad, but at least when you call CS u get someone from the USA you can understand. So far in a weeks worth of time I'm seeing that Comcast is worse than Frontier. When calling for Tech support 90-95% of the time its some NON-USA person with an accent or dialect thats hard to understand. Lots of wasted time asking them to repeat what they said cause I could not understand.

Answer 1

this is a customer help customer forum and your posts do not go direct to BT
if you would like some help from the forum members please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) bt speedtester and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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