Signed up for free software download of Lion, I got the code to redeem it on the App Store but lost the code, how can I retrieve it to get the software update for free?

I bought my new Macbook on July 23, so that qualified me for the free Lion software update. I entered in all my info and then accidently clicked out of the screen before I wrote down the code to redeem it.  I tried to do it again but of course it said my system had already been issued a redeem code.  Is there a way I can get it back so I can get the update for free?

Hi,
See Here for Contacting Customer Service
Mac Apps Store Customer Service
http://www.apple.com/support/mac/app-store/contact.html?form=account
Explain your situation to them...
Cheers

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