Skype Number Disconnected

I paid the annual subscrition for my US Skype Number back in May/June and the number is disconnected. How do I contact someone to resolve this issue????
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Hi, GAinPA, and welcome to the Community,
You would need to contact Skype Customer Service directly to enquire. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the webform and click Submit, your information is relayed to Skype and you will receive a reply via e-mail.
If you are a Skype Premium or other eligible customer, you will be routed to start an instant message chat session with a Customer Service agent.
Regards,
Elaine
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USA skype number not working

Have a toll free number purchased elsewhere and then purchased a skype USA number to have the calls forwarded to that.
Skype number doesn't work. Spent 3 hours with skype instant chat support 10 days ago and problem could not be resolved so it was "esacalated to a higher leverl" with NO time frame given for a resolution.
A week later no resolution and no contact from skype so again spent another 2 hours on skype instant chat support and asked for a refund. Was passed to another support person to get the refund but this person only wanted to go through the whole thing again until after an hour later I finally had to demand several times for a refund.
Was then told I could not have a refund but instead I could have a voucher to obtain another skype USA number for free. Went through all the steps to obtain this number with the voucher but it didn't work. Received an email to say here is your skype number (no number shown) and enjoy with family and friends. Got back to skype support who was waiting and told her what happened.
Spent another hour on instant chat support and had to send screen shots to show that I was now being asked for another payment even though the voucher had been verified and accepted.
Problem still could not be resolved and again I was told that my issue would be escalated to a higher level but NO time frame could be given.
SKYPE!!! You have got to be joking with me right? Wrong! Still no resolution and my customers have no way to contact me because the phone number doesn't work. Losing money every day in lost sales to my business.
Is there any skype support person out there who cares and can do something about this shoddy non-service?
Not happy

megasuccess wrote:
I have had many people try to call the number from many different phones in the USA. It has never worked and they get the message that the number is disconnected or not in service.
Even when Skype technical support called my number it did not ring on my skype.
I did hear your call however this is the first time I ever heard the call ringing on my skype.
What number did you call? Can you please reply and let me know?
Thank you
Hi,
I an having the same issue. I have had my number for years and ported it out to a prepaid plan. After I forgot to reload the prepaid phone, it quickly canceled my plan and number. When I searched Skype for a similar number, I was surprised to see my number back in the Skype Number Pool. So I repurchased it and I didn't notice the problem until when I tried to port it back to Tmobile and after days of waiting and troubleshooting by Tmobile, they told me they couldn't get the number transferred because it's not my number and they said that the landline company who holds or owns or carries the number can't be reached. This has been going on for almost a year now.
After further research, I read that those phone number carriers who sell phone numbers in wholesale are called CLEC. There are only a handful of those companies. I am don't know what to do and Skype can't help me either. I really need to get this resolved.
If you were able to get your number working, please let me know. The message that callers of my number get is this "you have reached THE non working number, announcement 1 4 switch 2 0 - 4".

Skype number inactivated and can't be reactivated

For some reason my Skype Number has been deactivated. My account has been credited 10 days ago and I received a confirmation; so the payment has been received. If I try to reactivate the number I receive the message:
"We're having technical problems. We're sorry for the inconvenience. Please try again after a few minutes. Thank you.". I have this number for 4 years, so you can imagine the serious issues when this number can't be reactivated. To be clear, I'll rephrase:
You deactivated my Skype number without reason
"Reactivate number" function is not working
You received payment for a service that's not working
Number is also used for business, being disconnected is a serious issue
Since you have no direct customer support; I would like to receive support and immediate action a.s.a.p. as any day counts for the obvious reasons

For some reason the Skype Number wasn't included in the payment, while other payments are done automatically. When I bought more credits, the function "Reactivate number" worked and I could fulfill another payment (again). The number has been activated now, but it won't be hard to imagine that I'm not happy with the services and the working of skype / website!

Skype STOLE my Skype Number after 4 years of ownin...

I have been in a whirl with Skype's customer service now for 3 weeks. I can't believe how poorly I have been treated. Here is the story:
I had a Skype number for nearly 4 years now. It was apparently up for renewal on Nov 8, 2013. I can't say why it did not renew. Skype claims my CC on file was expired which it was not. In addition they never notified me that it did not go though. The also did not notify me when they disconnected it. I only found out when a fried tried to call me then called my cell.
I have at least 4 Skype operators in writing admitting they messed up and never contacted me. There is not a shred of an email, message, text, call nothing to indicate an issue with my number. Since I can still make outbound calls why would I know anything???
Anyway the moment I became aware of the issues I tried to renew the number. It was FEB 14th and the number had gone back into the available pool. Someone of course had already reserved the number. Luckily the Skype operator ABIGAIL M said it was ok as they did not pay for it and it would be available again on MARCH 4th so I should sit tight and grab it again then. I am sorry I decided to calm down and agree to this...
March 4th I sign on at 11:20AM Eastern and surprise the number is still not available. I get back on with Skype operator CHERRY O who tries to tell me I can't get the number back for another 60 days and that ABIGAIL M was wrong to say 30 days. I lose it at this point and sign off to try again with another operator later.
At 7PM Eastern I get online with JAIME T who now informs me that ABIGAIL M was right and it was CHERRY O who was wrong. Problem is that before I could grab my number back that someone else had already taken it and paid for it! WTF!!!!!!!!!!!
Then March 5th from 7:20PM Eastern though 11:30PM Eastern I go through RACHEL N, JESUS M and finally RYAN M. I am begging every one of these people to SIMPLY CONTACT THE NEW BUYER and POLITELY ASK THEM TO SWITCH NUMBERS. They don't have to agree to change but would assumingly as they wouldn't want to get calls for me from 4 years of business contacts, etc.
NOT ONE OF THE 5 SKYPE OPERATORS HELPED RESOLVE THIS. None would agree to moderate between myself and the current number holder to do a transfer. If that person simply gives up the number it would be a 90 day wait with no way to guarantee I'd get the number back. They need to do a transfer as this is the only way to make it work. I have no way to contact them aside from calling the number and leaving voicemails.
Skype has done nothing for me other than to repeatedly say "sorry".
SOMEONE STEP UP, GO UP THE LADDER TO WHOEVER CAN RESOLVE THIS. I mean really it shouldn't be that hard and it's 100% Skypes fault - over and over in this incident.

Hi, ScottMaggie, and welcome to the Community,
I have referred your report to those to whom I report; I am not affiliated with Skype Customer Service.
What you so well describe here, a number transfer (highlighted by me in orange type) is not something Skype has the facility to do:
None would agree to moderate between myself and the current number holder to do a transfer. If that person simply gives up the number it would be a 90 day wait with no way to guarantee I'd get the number back. They need to do a transfer as this is the only way to make it work. I have no way to contact them aside from calling the number and leaving voicemails.
In the system's simplicity, there is no flexibility.
Just out of curiosity ... and curiosity alone, have you checked the e-mail address on your account to double-check it is the correct registered e-mail address? I ask because I recently did a Skype Number renewal, and I received e-mail alerts every step of the way.
Best regards,
Elaine
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Someone is faking my skype number for robocalls.

In the last week, I am getting dozens of calls every hour because someone is faking my skype number for robocalls. So people *69 me to complain or leave angry voicemails. I tried contacting skype support to see if I could change my number, and after not hearing back, I cancelled my subscription, but they won't disconnect my skype number from my account until my subscription expires (in over a month!).
This is incredibly frustrating. Is there any way to cancel a skype number immediately or change it?

It maybe a little late to reply to this but have you ever logged on to iTunes using a friend's computer? if so they maybe using that to send messages if you didn't sign out... But my guess is you no longer have that problem since you changed your password?

New Skype Number Not Work

I just bought a local US number to use it in China. When my friends try to call my skype number from their US phones, it showed "user busy" and got disconnected immediately. The call was never connected at all. I wonder if there is anything wrong. How can I fix this problem? Thanks.

Hi,
Please try to refresh your privacy settings as explained here: https://support.skype.com/en/faq/FA10615/
Thank you!
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

I thought a Skype number was free e.g. 0756412123....

I pay for free national calls Australia wide for land line but I did not have to pay for a Skype number. So why is my number disconnected unless I pay a fee?

Hi, Chuck8732, and welcome to the Community!
A Skype Number is a paid subscription; more information here: Skype Number
Regards,
Elaine
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype number expired. Can I get it back?

Hi. Somehow the automatic renewal for my skype number didnt get processed and now the number sais it has been disconnected. Can I get my old number back? Alot of people have that number already. Thanks!

Hi dufranc,
I checked the details of order placed under the E mail ID provided here, it has photoshop subscription & Light room 5.
Please confirm if you require the serial number for light room 5.0, I will mail it you.
Regards,
Rajshree

Northern Colorado, USA - Skype number has been dis...

As with the others here, our incoming Skype number rejects all calls with "You have reached a number that has been disconnected." or something equivalent, depending on the calling carrier. There's no way to do any workaround like forwarding or voicemail, as the call is rejected at the very incoming level. We've had this number for over 4 years, and now it's useless. There is plenty of credit sitting there in Skype Manager, so there's no reason from our end for it to be disabled.
I already have an escalation with Skype support that has been in for 1.5 days so far with no effect on the problem.

Hello Elaine,
Thank you for your assistance. Since we became aware of the outage at approximately 9AM, Dec. 24 US Mountain Time, I have been making use of Skype support's "live chat" to try to get information or any sort of feedback about what to expect. The first live chat session was at 9:17 MST on Tuesday, but given that Skype has generally been able to resolve outages like this fairly quickly in the past, there was no escalation at that point and I was not very worried. When the problem was still happening Tuesday evening, I used support chat again close to 8PM MST. The technical escalation was put in close to 9PM Tuesday night. At 5AM MST, an Email came in regarding the "SRX" escalation, but the email was completely in Chinese, and any attempts to use Babelfish or Google translation were unsuccessful in retrieving anything intelligible from that email.
Last night, after another full day of outage, I once again went on Skype live chat support and interacted with a support person who was very empathetic, but really had nothing to offer other than "All we can do is wait."
At this point, it's been yet another full day since then with no change in the problem and zero usable communication from the "technical escalation" aspect of the situation.
I have probably "overcommunicated" here, but I thought it was worthwhile to make clear that I have been communicating repeatedly (3 times so far) with "first level" Skype support, but I don't know that there would be reason to expect it would do any good to chat with them again tonight.
The "just waiting in the dark" goes on.
Thanks again!
Elaine wrote:
Hi, [Removed for privacy], and welcome to the Community,
Please do contact Skype Customer Service again, and refer to any previous support ticket number you may have received previously.
Regards,
Elaine
[Note: Flagged for follow-up by those to whom I report.]

Skype number working but no voice

i just bought a USA skype number yesterday , but i cant hear the voice if some one calls me from cell phone or landline , nor the person can hear my voice on his cell phone , but skype ID to a skype ID is working fine as it used to before , i can recieve calls but no voice and also in 15 to 20 seconds line get disconnect..

I'm experiencing same problem!!

UK Skype Number on iPhone 5s

Hi,
I am doing this for the first time. I am currently travelling alot and as such need to be contactable on a central number. I would like that central number to be a UK number from skype where people from the US, UK and the Middle East can call me.
However in addition I was wondering, since I have the skype application on my iphone 5s, if there was a way that when someone calls me from the US, UK or the Middle East on the Skype UK number, if I can make it so that the number ports the call to my local number of the country I am in?
For example, I am in the North of India at the moment. And say I have obtained a UK skype number. Someone from the Middle East calls me on the UK skype number and diverts to my India mobile number. However I dont want the caller to know that I am in India or that the call was diverted to my India number. I want the caller to still think he/she is calling a UK number. This would be the ideal scenario.
However, I think what does happen and am not sure . . . in the same above scenario . . . when the person calls the UK skype number, it rings on my iphone but it rings on the skype application which means while the person thinks they are still calling the UK number, I am limited to always being around WIFI in order to accept the call. If I am out and about with no WIFI, I cannot get the call. What happens to the call then - does it go into some sort of voice mail where once I am within WIFI range I can return the persons call back?
The other question I have - what happens when I call the person from the skype application. Is there a way that I can call overseas and have them only see the UK skype number that I have obtained from skype?
Any advise on what is the best method for me to follow so that people can reach me on one central number that is a UK based number and they think they are calling a UK number no matter where in the world I am. AND when I call them all they see on their end is the same UK number. And of course I would love for the solution to be economic in terms of cost and not to technical to use as I am not technical - I prefer the phone rings and I pick or I pick the phone and I call kind of easy process . And of course it should be compatible for my iphone 5s
Many thanks in advance . . .

http://techcrunch.com/2013/06/10/ios-call-blocking/
iOS 7 will offer call blacklisting, which in reality is not true call blocking. It allows a call to connect, compares the caller ID information with a database of blacklisted numbers, and if a match is there, it hangs up the call without ever riniging.
The feature is part of iOS 7, not specific to the iPhone 5s at all.

Is there any way to receive SMS on a Skype number?

I just purchased a Skype number today and will be using Skype via the Skype app on my iPhone. I've set up voicemail and have already testing calling out to a regular number from my Skype app/number and having someone call in to my Skype number. It works great but the issue is with SMS texting.
I realize that although I have the $2.99 plan for unlimited US/Canada calling that it does not include SMS text messaging. I realized I need Skype credit for that so just purchased $10 of Skype credit. I see that it costs 11.2 cents to send an SMS text to a US based phone number. Here is the issue. If I read correctly you can only send an SMS text from a Skype number and there's no way you can receive a SMS text at a Skype number. Is this true? Since most of my communication is via SMS this means that Skype would be of very little use to me.
Is there any way you can have Skype forward incoming SMS texts to your regular cell phone number? Although this isn't my preference I realize people will try to send SMS texts to my Skype number. I don't want to forward voice calls to my cell # but if I'm able to forward SMS texts from my Skype number when they come in to my regular cell phone # this would solve that problem.
Thanks in advance for your help.

Hi, Santosh..., and welcome to the Community,
I would recommend testing the SMS reply forwarding to your mobile number. Depending upon the results and if this works for you, you could then contact Skype Customer Service to cancel and request a refund.
In other words, SMS will be received via your mobile number, not via your Skype Number.
Regards,
Elaine
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How to switch Skype number from 3-month plan to an...

A friend initially subscribed to 3-months Skype number plan. Now she would like to change to 1-year subscription. However, there does not seem to be any option to do this. The initial 3 months just passed and an automatic charge appeared on her payment card. There does not seem to be any "modify" subscription option (not even a "cancel" subscription option). There is no Skype/Microsoft support readily available. This is very bad experience for her and it seems to be rather common issue. I am actually surprised by this and have expected more from Skype/Microsoft. Any ideas about how to change the subscription?

Hi, PetrVeprek, and welcome to the Community,
As strange as this sounds, the short-term Skype Number contract needs to be cancelled. When the subscription ends, the Skype Number is held in reserve for a period of 90 days, during which timeframe the number can be renewed for an annual term.
If all else fails, please contact Skype customer service for further assistance. I would report to Customer Service that the renewal e-mails were not received - after checking that the account's registered e-mail address is correct! You would not believe the number of enquiries I read where a Skype account's registered e-mail address has fallen into disuse, not updated, and therefore resulting in no communications received from Skype.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Using a Skype Number on Multiple Devices

I want to get a Skype number. I currently use Skype on my desktop and laptop computers. I will add the Skype Android app to my mobile phone. When I buy the Skype number, can I use it on all 3 devices or do I need a separate number for each device? Thanks in advance.
-- Bob Lawrence
Solved!
Go to Solution.

Thanks. This is what I suspected, but needed confirmation.
An extension to this question, then, is do all devices (desktop, laptop, mobile phone) all ring simultaneously when a call is received?
I suspect that it does and I can answer on any of the devices, but I want to be sure.
I am really new to this, but in light of near future travel plans, Skype will solve numerous communications issues on several levels.
Thanks again.
-- Bob Lawrence

I bought another skype number for a family member ...

I have 2 skype numbers now because I can't figure out how to assign the other one I just bought, to a family member. Do I need to cancel that and start over?

Hi, Patzycakes, and welcome to the Community,
As a matter of fact, yes: Skype Numbers are associated with the account under which the subscription was started. Skype does not permit Skype Numbers or any other subscription, or credit, to be transferred from one account to another.
So, the best thing to do would be to cancel the number you do not need, contact customer service to explain the situation and to request a refund , and start a new Skype Number using the Skype account for the family member you wish to have a Skype number. You or they should use their own payment method -- the Skype anti-fraud filters will catch your credit card being used for more than one account, and bar the payment; as a security measure, you may find your own account becomes suspended!
All that said, if the family member does not use Skype and have their own account, that presents another wrinkle.
Best regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
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Skype Number Disconnected

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