Slooooooooooooooow and intermittent broadband

About a week ago, 27th Sept, I received an email from BT telling me "Good news
This is to let you know that we've upgraded your line and you should now have an improved, more consistent broadband connection, and maybe a faster speed too. "
Ha I immediately thought, I wonder how long that will last but checked its with Bt Speedtester and sure enough my 6mb speed was up to 15mb.
That was fine for two days. Now its intermittent, sometimes its 15mb, sometimes its less than 200kb, sometimes it simply doesn't work.
So I ring Bt and lose the will to live waiting.......thankyou for holding we are very busy at the moment, yep I know that because you can never deal with anything first time. So I get through I explain that all was fine until this upgrade (downgrade?) in service. Ah, when did this upgrade happen (check your ******* records I want to say) but no I have to read out this Bt email to Bt India.
All apologies, thank you for waiting, the excruciating slowness of the whole procedure, can I check this, can I check that, can I measure the length of the drive and tell him what colour it is........no he didn't but anyone who has dealt with these fools knows what I mean.
Do you think BT its got anything to do with your works, I mean neighbours are reporting problem s too....uh no its seems that such a coincidence could not possibly occur.
Yet BT I continue to pay you a full fee every month for this dire pathetic service.
Contract ends soon. Think about it BT.

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Thanks
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

Intermittent broadband, phone interference - and t...

Hi, i have constant problems with my phone and a broadband connection that comes and goes. BT say broadband is picking up interference from my phones. There is no underground cable connection to my house. My phone and broadband come via overhead telephone wire. I have one computer connected via ethernet cable to hub. My hub and hubphone are connected to a dsl filter which is plugged in to socket on wall in living room. I also have one phone connected to dsl filter and plugged into socket in bedroom. I have a third phone connected to socket in study, this does not have a dsl filter. Tried unplugging this one so now study socket no longer in use but same problems still persist. What I can't seem to make anyone at BT understand is that I have three main sockets, I'm sure this is part of the problem.
When I moved here 7 yrs ago there was one main socket (in study). I asked for an engineer to fit broadband. He replaced cable to house with thicker cable. I also asked for extensions to be fitted in living room for PC and bedroom for phone. Instead of running cables inside house from main socket in study, he fitted two new cables to box under the eaves on outside wall of house. These two extra cables run down the outside wall, one goes to bedroom window, thru window frame into bedroom and into a main socket on bedroom wall. the other goes down outside wall of house to living room window, thru window frame into living room and into a main socket on living room wall.
Could having three main sockets be cause of problems? Have put up with this for 7 years now, its getting worse each year, at peak times I lose my connection every few minutes, or I cannot get connected at all. If the phone rings when I'm on the computer I am guaranteed to lose either my broadband connection or the phone will go dead. It can't cope with both!
Any suggestions?

Welcome to this customer to customer forum.
To enable forum members to help you, could you please read the web page that is shown below, which asks you to do a few checks first, and has some helpful hints.
When you have done that, please follow the instructions at the end, and post the results here, so members can offer advice. Thank you.
Speed and disconnections
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Intermittent Broadband Failure

I have BT Home Hub 2, worked fine for the last couple of years. Recently started to get intermittent Broadband failure, sometimes twice a day, sometimes twice a week.
When it fails the 'phone light' flashes orange, the rest of the lights are steady blue. At this time the BB phone is dead, the main phone line is OK. After some minutes it comes back OK, reset also seems to fix it.
Anyone any ideas?
Thanks

Are you sure it's the phone light that goes orange ?
I'm in the same boat. HH2 was ok(ish) for a while then started to drop out, just for a couple of seconds at a time. On mine, the BraodBand light goes Orange.
I've had new cable and new main connection box (with built in filter), but to no avail.
If yours is like mine, BT will have a log of the outages. The engineer that visited me called the appropriate office when he was here. I like that idea, as you sometimes get the impression that BT / Engineers etc don't always believe what you say.
Mine still does it, in fact it dropped out for 3 hours the other day, but I think that was a separate issue.
You will see lots of other people on these pages with the same problem. I don't know what causes it,,,,,, and apparently, neither do BT,,,, or it would be fixed.
Good Luck

Intermittant Broadband Connection

After many years of having a good broadbabd service with BT, I decided two things. 1. to get my telephone account and my broadband account joined into one account and 2. to arrange unlimitedBroadband. Neither of these was realy necessary, but it did seem a tidy solution and I had been singing the praises of BT Broadband for years in my job as IT Consultant. I won't bore you with the trauma of it taking 4 months to get BT to charge me for 1 lot of Broadband per month in stead of 2 lots of broadband per month but I do take issue on the reduced quality of the Broadband service I now receive. When I moved to unlimited Broadband I was surprised that my download speed increased but that was a bonus, what I do find difficult to accept is that every time I receive an incoming call the broadband disconnects and then reconnects itself after the router sorts itself out. I also get intermittant disconnections throughout the day for no apparent reason. I have changed the filters, used two different routers finally purchasing a BT Home Hub 4, all 3 giving the same result. Remember when I had a separate broadband and telephone account I had NO connection problems. I have talked to BT, but their guy has made some adjustments, but as I could not really understand what he was telling me I cannot be sure what he has done. Does anyone have a similar problem, or can they give advice. I have now lost all confidence in BT and I feel I have to consider looking for an alternative supplier.
Many thanks.
Solved!
Go to Solution.

I moved your connection to this board which appears more appropriate for your current problem
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
does your broadband drop connection everytime you receive a phone call? when you make a call as well? if it does drop then you appear to have a high resistence fault which you need to report to 151
Someone may then be able to offer help/assistance/suggestions to your problem
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

HT3728 Optimisation of Time Capsule 1tb, Apple TV and bt broadband

Please can you offer advice on the correct configuration for Apple Time Capsule (1tb), Apple TV and bt broadband hub that will provide the optimum performance of the wireless broadband and the hardware.
Thank you in advance for your advice/response.

The TC should plug into the BT hub by ethernet to WAN port..
The TC will be in bridge mode.
You will create a wireless network in the TC.. It is then up to you if you use the same SSID =Network name as the BT Hub or a different name.. the roaming network should work fine.. but sometimes it is easier to just turn off the wireless in the BT Hub and just use the TC.. a bit of trial and error here is the only way to find out.
What do you hope to do with the TC other than wireless network?? It is really not able to store movies etc.. because the ATV is not a media player .. it is a streamer. You need something like a computer or ipad to stream to the ATV. (Unless you JB a Gen1 or Gen2 ATV).

Re: Two years of intermittent broadband faults

I have had a year with a shocking broadband service. I think I must have spent over 30 hours on hold to BT call centres. I have also had an engineer that didn't turn up. BT didn't have the good manners to call and tell me this, I had to call them to be told they didn't have enough engineers working that day and it was them who suggested the date and time.
Two subsequent engineers have said the problem is underground. Someome came out and had a look then went away, I was then imformed that they had dug up my street and sorted the fault. I don't know how this was done, nobody dug up our street. Today my wife got a call from an Indian call centre, the chap said the fault was sorted as the road had be dug up.She told the chap that wasn't the case, so he called her a liar. One department also told our dedicated fault handler that this had aslo been done.
This a shocking service and a shocking way to treat customers BT, but over the year I have come to expect this.

scott1965 wrote:
This a shocking service and a shocking way to treat customers BT, but over the year I have come to expect this.
Hear hear, Scott! You're well within your rights to feel aggrieved; I would be spitting my teeth out, if I had any left.
It's BT's lack of investment that's the killer; we all feel your pain on that score.
You see, mate, BT should have sorted out your dickie line and thousands of others long ago. But instead it's been blowing our revenues on bleeding soccer broadcast rights and that old nonsense!
Up there in London, those BT bigwigs trying to be clever; trying to slide one into the net, past SkyTV and that old Murdoch fella; trying to beat them at their own bleeding game! As you and I well know, that just can't be done. And it's the likes of you and me who sadly pay the price with this third-world internet.
That's why the City is pleading for BT to be broken up. It pains me to say it, but we need to prise the Openreach infrastructure unit from the old bird's clutches. She had a go at running the network but it just hasn't worked. Mark my words, Scott, it's going to take some beefy legislation to put things straight. The BT Group won't come quietly. But it must cough-up, and hand back the cash-cow (Openreach). Settle for no less. Let's get Britain back on the information superhighway once again, Scott.
This from the Financial Times:
Bryce Elder, ft.com wrote:
A break-up call put BT Group in focus on Wednesday.
The regulator Ofcom should force BT to split its Openreach network arm from retail operations, argued Redburn. The group’s current UK monopoly has created a dysfunctional market of falling investment and poor broadband speeds, where BT spends more on football rights than it does on infrastructure, said analyst Nick Delfas.
Sports rights bidding has been funded by Openreach, which generates £1.5bn of operating free cash flow and gets about £400m of public money each year, Redburn said. At the same time, BT’s capital expenditure has fallen every year since 2008 and customer line rental has been rising at 10 per cent annually, the broker said.
“Bundling sports content with broadband is a cheaper way for BT to retain customers than investing in the network and it can use the Openreach cash flow as a buffer for any losses,” Mr Delfas said. He argues that breaking up BT would help to create a simpler market that would spur competition.

E-Bay And Virgin Broadband to name but a few

It would appear even since the Safari update 5.01that at least in Europe that E-Bay and Virgin Broadband continue not to acknowledge Apple users .
My girlfriend is unable to use E-Bay properly using a mac she believes that E-Bay has strong ties with Microsoft and at least in England they continue not to recognise Mac users . The latest Safari extension gallery does not install E-Bay manager nor does Garage Sale set up properly in spite of the fully licensed version .
She recently had Virgin Broadband installed in her house and the technician left before she was able to activate the wifi network from the router . Two days were wasted trying to get support fortunately she did not use the call centre that then directs one to India to be then told that they do not support Macs I suddenly had a brainwave and asked her to get a friend over with a windows computer to set up the wifi which was easily done with an install cd and a few moments spent online .
The gripe is why does Windows continue to get away with making life awkward for Mac users in Europe - I am hoping that it is their final death throws and that this ridiculous situation does not endure.
For the immediate future I will have to install Windows with boot camp so that she can turbo list multiple items on E-Bay using her Macbook - not happy about this at all .
I am positive the blame is nothing to do with Apple just windows refusing to move over .
Please do correct me if I am wrong as said I suspect the problem is European not North American !!!!!!!

The reset button sounds a great simple idea . Oddly enough whilst talking to my girlfriend on Skype I had another go at installing E-Bay manager through a different route the last unsuccessful route I tried was through Safari Extension Gallery , this time I found going through preferences then to the extensions window then after hitting get extensions I was able to instal the said extension successfully .
The real difficulty is trying to sort the situation on my girlfriends computer from 1200 miles away so I do not necessarily get all the information . She was able to instal the E-Bay manager but E-Bay runs very slowly in spite of an a reasonable 12MG speed connection whereas when she was running it on Windows she could load multiple items with a turbo lister at a reasonable rate in comparison to her present experience .
The other area that does not appear to be functioning satisfactorily is Garage Sale which was purchased to give her the plug ins that are available to Windows users , she says that she cannot get the currency to change from dollars to sterling , again without seeing it for myself I cannot comment although I may well screen share so that I can have a look at the settings to see if something has been overlooked .
I quite enjoy these problems since the learning curve goes up which is always a boon . I shall see what I can do tomorrow .
Thank you for the advice .

HP OfficeJet 8500 and Mobile Broadband

Has anyone used OfficeJet Wireless 8500 and Mobile Broadband? If so, what router did you use or would recommend. Small Office, less than 15 feet in any direction. Could not get a simple G router to work. Thanks!

Did a help desk ever ask you to check specific UDP or TCPIP ports in your firewall to ensure HP communication paths?
They are not usually open in XPSP3 or W7SP1 even after you load the drivers or web mail. In the updates they even state you must connect to update the device using USB even if you have LAN wired share with a static IP.
I have three W7 devices (OEM W7, refurbished W7 with updates from WXP (32 bit) and single license W7 on 64 bit hardware) and each of those have had rejections and failures on trying to load the print drivers and the solution center (version 14.0).

Moved Activation-day-gone-and-no-broadband-or-Lin...

>moved to Phones http://community.bt.com/t5/Phones/Activation-day-gone-and-no-broadband-or-Line/td-p/883428
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you could try contacting sky and see what the delay on releasing your line is other than that it is back to the help line
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Ethernet lan adapter slow and intermittent

Hi everyone,
I got my new W540 a couple of weeks ago. installed Windows 8.1. Ran system update , windows update.Everything went fine except for the Ethernet adapter that keeps giving me hard time. wired connection is slow and intermittent. whan i satrt a ping to the gateway, I get many timeouts though ethernet status is showing "connected". wireless works great and also if I use an Ethernet USB adapter evrything is fine. So I came to the conclusion that I might have a hardware problem and the Ethernet adapter is simply defect. Did anyone have the same problem. Any suggestions.
Thanks.

Hmm, might be a terminology problem..
I thought you meant: "list one of each make/model/type, discard duplicates".
When you say "Ethernet adaptor", what do you mean - the wired interfaces? Physical (not virtual, tunnel)?
Not WWAN?
Ethernet is actually a very broad term...
example of WiFi:
AdapterType = "Ethernet 802.3";
AdapterTypeId = 0;
Availability = 3;
Caption = "[00000011] Intel(R) WiFi Link 5100 AGN";
Description = "Intel(R) WiFi Link 5100 AGN";
DeviceID = "11";
GUID = "{D3D939F1-EAE9-4F31-95C0-3905B42C49B9}";
Index = 11;
Installed = TRUE;
MACAddress = "00:22:FA:0E:A7:AE";
Manufacturer = "Intel Corporation";
Name = "Intel(R) WiFi Link 5100 AGN";
NetConnectionID = "Wireless Network Connection";
NetConnectionStatus = 7;
PhysicalAdapter = TRUE;
PNPDeviceID = "PCI\\VEN_8086&DEV_4232&SUBSYS_12018086&REV_00\\4&347A5AC2&0&00E0";
ProductName = "Intel(R) WiFi Link 5100 AGN";
Speed = "0";
Example of wired:
AdapterType = "Ethernet 802.3";
AdapterTypeId = 0;
Availability = 3;
Caption = "[00000007] Intel(R) 82567LM Gigabit Network Connection";
Description = "Intel(R) 82567LM Gigabit Network Connection";
DeviceID = "7";
GUID = "{80474E98-C0B1-446A-8BD1-ED21CE4E8F2D}";
Index = 7;
Installed = TRUE;
InterfaceIndex = 10;
MACAddress = "00:1C:7E:CD:D6:BB";
Manufacturer = "Intel";
Name = "Intel(R) 82567LM Gigabit Network Connection";
NetConnectionID = "Local Area Connection";
NetConnectionStatus = 2;
PhysicalAdapter = TRUE;
PNPDeviceID = "PCI\\VEN_8086&DEV_10F5&SUBSYS_00011179&REV_03\\3&33FD14CA&0&C8";
ProductName = "Intel(R) 82567LM Gigabit Network Connection";
Speed = "100000000";
Don
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This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

Intermittant Broadband - POOR complaint handling

We moved to a rented house in May 2011 and our Broadband only works about 60 - 70% of the time. Despite numerous calls to BT we have given up reporting the issues as it will work after a few down days. After a call a few weeks ago I wrote a complaint letter asking for it to be looked at by a UK Based Manager. Despite inclusion in calls to ensure our account says I work shifts I received a call about my letter yesterday from BT on a Saturday morning, this call was cut off after a few mins and they didnt call back. Then I am woken up at 9am on Sunday morning (today) and told they are putting me through to technical to try and sort the issue. BT seem to have no comprehension of what the actual problem is. I said I wanted to talk to a senior UK Based manager this morning and was told that obviously they didnt want to help me but the team in Deli did want to help. I questioned again that no one in the UK wantaed to help customers and was told I was correct. So despite writing a letter in English, and posting to a UK address to British Telecom, they feel that at no stage of complaint does it warrent someone dealing with it that actually cares. The caller this morning was very quick to hang up when i said I didnt want to continue the conversation as it would go nowhere as usual. before I finished the sentence i got "bye...beeeeeeeeep". At a loss to know what to do now. Any suggestions on who to write to or email or call would be appreciated. All my file notes and copies of complaint letters are now being sent to OFCOM and Watchdag also.
Cheers.
Simon.

Hi Welcome to the forums
Here are some help pages done by CL Keith http://www.btinternet.com/~cbeddoe/speed/Speed.html
also post your full hub stats details shown in this link http://www.btinternet.com/~cbeddoe/others/adslstats.html
Can you also post the full results fromBT Speedtest speedtester.bt.com
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Latency and Intermittent connection since 24th of July.

There is a large tree branch leaning on the cable wire in the back rinning from the main box to the pole. The wire looks intertwined in smaller branches and a larger branch leaning heavily on it making like a v effect. This would cause noise frequency and an intermmittent connection according to what I read online. Accordingly any weight on a cable wire would cause for an signal interference. The area was affected by several outages in the last 2 weeks, which appeared to be resolved, one which was a lightning strike on one of the Nodes. I believe there still be something wrong because others in the area are getting intermittency and weak signals at certain times and not others. Since I use the internet for work purposes I need the connection to provide over 100mbps of download at least 99 percent of the time. This is what I am paying for. I am getting 30 at times and 100 at others causing it to be difficult to do my job. I have had the service checked several times and they keep reporting yellow signal of high noise frequency comming to the co-axle from somewhere. There were not able to pin point it, but the large tree branch may be the issue. After speaking to several reps. over the last 2 weeks and reporting the need to free the drop wire from the tree branch at least a dozen times to reps in technical support, I found out yesterday that there is no NOTES taken anywhere on the account reporting a tree branch issue. This convinced me that comcast is falsifying/modifying the support call notes for some reason. In fact since the 29th of July when a technician took pictures of the issue and allegedly reported this to maintenance, NOTHING has been done about the tree branch or the latency and intermittent connection I still have. I also had a major CREEPY experience with the technician that came out here that day. I now have an appointment for Monday which was rescheduled again from Thursday without notice and I waited hour on Thursday for someone to show up, but no one did and they rescheduled it until Monday without an explanation. Supervisor said it might be because they needed a bigger team to come out on Monday. If this is not taken care of on Monday Corporate will be hearing more of me.

Dear Complaining,
I am so sorry for the delay! I have sent you a private message so that we can discuss your service concerns more freely.
At the top of each Forum page, you will see a small gray envelope icon. This icon will have a number next to it if you have any new messages waiting. To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.

Each time i press the power button i just have a blank white screen, and intermittent sounds/tone. No apple logo, or spinning circle.

Each time i press the power button i just have a blank white screen, and intermittent sounds/tone. No apple logo, or spinning circle.
I used to install the rEFIt to boot with win7. When I deleted win7, I didn't uninstall rEFIt. Nothing wrong with it. One day after I watched movie in full screen,I pressed esc to quit. Then I found the touchpad didn't work. I can't turn off air. I just pressed power button for a little while. It rebooted, then my nightmare just began...
I have tried everything, PRAM, command+R, literally everything. No change.
But when I plug a CD-ROM with USB, I can only here one BONG, just once, then white screen, Like waiting for something...
I took it to a service center in China, they told me the CPU had broken. SInce it's one month out of warranty, they wanted to charge me for like $250....
I really don't think that's CPU's problem. I checked the history, it seems like somebody else also had the problem before.
Can anyone give me some hints??? Thanks!!!!!! Or I have to take it back to America to check....

Impossible, there are zero, as in none, zip, nadda viruses for OS X. If you have viruses on it they are for MS Windows and will not affect OS X. I suspect the hard disk has crashed, if you have backup then it's not a big deal to have it changed, just take it into your local Apple Store or AASP for service. If you have not been backing it up you may be in for a painful lesson on why backup is critical.

No phone line and often intermittent broadband!

My home phoneline seems to have issues every time the wind blows or we had a spot of rain..I have had persistent problems with both the phone-line and broadband for the past year (having been assured that if we changed to bt infinity that this would help as it was fibre-optic, we changed to BT Infinity at the end of July, but to no avail, we are still having the same problems and percievably worse than before!)
This evening the phone line has progressed from persistently crackling to not working at all, neither recieving calls nor able to make them. I am unable to do an online line check, as we reported a line fault last week over the phone ( a fault was recorded and seemingly resolved to some degree- though the weather was fair at the time) the previous case is still open so i cannot report this further fault. however the broadband ( for once) appears to be working fine.
I am at a bit of a loss as to what to do, every time we call BT we get threatened with a £99 engineer call out and told to call a local electrician (who incidentally won't touch bt wiring as we found when we asked our landlord!) am fairly certain that the fault is external due to the effect that the weather has on the connection we get (either the phone line or the internet cuts).
Has anyone got any ideas suggestions or help?
Thanks!

thanks for the advice, i was just wondering if the test socket can still be an accurrate test if the broadband wire is still plugged in on the face plate, as it appears that if you take the front of the box off there is another bit that might be able to come off too that would disconnect the internet- does this matter? also when i spoke to bt they said that if any fault was found within the bounds of my property that i could be charged- but if the fault is in the wiring connecting the house to the pylon there is no way i could have touched it so how can that be my responsibility?
can you shed any light on this?
thanks!

Unable to log into iMessage and intermittent issues with FaceTime

Late 2011 MacBook Pro, OS X 10.8.4. I'm an admin level Windows guy but a relatively new (and otherwise very pleased) convert to Mac OS.
This morning Messages started repeatedly prompting me for my iMessage password and FaceTime has starting working only intermittently. Both work fine from my iPad and iPhone 5. Both have been working from my MacBook Pro for months.
This morning when I tried to fire up Messages on the MacBook I got an error saying "The server encountered an error processing registration". After doing some Googling, I noticed that many folks said that when they had this problem they also had an issue with FaceTime. I confirmed that FaceTime was indeed giving me the same error as iMessage. After trying some solutions from past threads that didn't work, I rebooted. Now instead of throwing an error, Messages just keeps asking me for my iMessage password again and again. FaceTime works occasionally but sometimes when I get a call and click answer, I get "call failed" as my iPhone and iPad continue to ring and then I'm asked to re-enter my password on the MacBook. If I enter my password it just sits and spins. If i quit FaceTime and start it again, it'll usually log in successfully but calls may or may not work (following the same pattern I just mentioned).
The odd thing to me is that when I tested FaceTime on my iPad, I got notifications on my iPad and iPhone and my primary and alternate email address were now registered with FaceTime. They have been for over a year so I'm not sure why I'm getting those notifications again.
I'm able to log into the Mac App store without a problem using the same AppleID
What I've tried so far based on Google results:
1. In Keychain Access, reset my default keychain - No improvement
2. In Keychain Access, selected Keychain First Aid, repaired and verified - No improvement
3. On my iPad, turned iMessage off and back on - No improvement, though iMessage on the iPad still works fine
4. Confirmed that my primary and secondary AppleID email addresses and password are correct. The email address associated with my AppleID is not associated with any other AppleIDs.
Thanks!

This could be a complicated problem to solve, as there are many possible causes for it. Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.
Before proceeding, test on another network, if possible. That could be a public Wi-Fi hotspot, if your computer is portable, or a cellular network if you have a mobile device that can share its Internet connection. If you find that iMessage works on the other network, the problem is in your network or at your ISP, not in your computer.
Step 1
Check the status of the service. If the service is down, wait tor it to come back up. There may be a localized outage, even if the status indicator is green.
Step 2
Restart your broadband device and your router, if different. You may have to skip this step if you don't control those devices.
Step 3
From the menu bar, select
 ▹ About This Mac
Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or obviously invalid, take the machine to an Apple Store or other authorized service center to have the problem corrected.
Step 4
Take the steps suggested in this support article. If you don't understand some of the steps or can't carry them out, ask for guidance.
Step 5
From the menu bar, select
 ▹ System Preferences ▹ Network
If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If the box marked SOCKS Proxy is checked, uncheck it. You don’t need to change any other settings in the window. Click OK and then Apply. Test.
The result may be that you can't connect to the Internet at all. Revert the change if that happens, or if iMessage still doesn't work. Remember that you must Apply any changes you make in the preference pane before they take effect.
Step 6
Select from the menu bar
 ▹ System Preferences… ▹ Flash Player ▹ Storage
and click
Block all sites from storing information on this computer
Close the preference pane.
Step 7
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
If iMessage worked in the guest account, stop here and post your results.
Step 8
Boot in safe mode and log in. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. After testing, reboot as usual (i.e., not in safe mode) and test again.
If iMessage worked in safe mode, but didn't work when you booted out of safe mode, stop here and post your results.
Step 9
Reset the NVRAM.
Step 10
Reinstall OS X.
Step 11
If none of the above steps resolves the issue, make a "Genius" appointment at an Apple Store, or contact Apple Support.

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