Slow logging into Planning

We just finished rolling out 9.3.1 in production and we are having some issues with planning being very slow when logging in. When a user logs in the top bar appears but on the bottom it is a white screen. It takes about 2-3 minutes to fully load, after that everything works ok until the user tries to log back in. In the application settings I saw that sync_user_logon was set to true. Would this speed up logging onto planning? If not are there any other methods I can use to speed up planning?
Thanks!

Hi,
When SYNC_USER_ON_LOGON is set to true and the user logs into planning it syncs up the user from Shared Services with the Planning Application database, it also syncs up the essbase side. So if it is a new user and the first time they log in it will create the user in the Planning application database and create the user in essbase.
So if you have it set to false and set up a new user and they try and log into planning, because they don't exist in the planning database they won't be able to log in, they would only be able to log in if the provisionusers utility had been run to update the planning database.
Hope this helps
John
http://john-goodwin.blogspot.com/

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