Slow speeds even after BT Engineer visit, Whats ne...

Question

We've always had really slow internet speeds, around 1.5mbs down 0.4mbs up. (From the BT speed tester)
After many conversations with the helpdesk, an Engineer was sent out today to try and solve our speed issue.
Various tests were carried out on the line, all reported back as a good quality line. S/N ratio was 96% etc.
We are located pretty close to the exchange and the engineer has said we should be getting alot more than what we are. He has tried a reset on the line but this hasnt improved anything.
Whats the next step? Do we contact the helpdesk again? Are there more advanced level of engineers, i.e. for exchange issues?
All of the standard checks have been done :-
- using main socket only. (BT Openreach ADSL)
- line test 17070 option 2, results in a very faint crackle but could be the handset
- BT Home Hub 2, package is BT Broadband Option 3 (unlimited)
- The exchange is Billingshurst and has ADSL Max enabled
- The engineer has now installed a dedicated socket. (phone and internet on the socket). Previously we had tried two sepereate filters.
- wired conection
- Hub is left on 24/7
Our next door neighbour is on an identical package/setup to us and gets 3.7mb down on the speed test.
The engineer has just reset the line hence the time log being low. Currently measuring at 1.2mb down, so slightly lower than before.
The Noise margin was at 6.5db, the engineer reset this down to 6db and it has slowly krept to the figure below:-
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 06:24:11
Downstream:
1.938 Mbps
Upstream:
416 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.2 dB / 7.0 dB
Line attenuation (Down/Up):
14.9 dB / 6.5 dB
Output power (Down/Up):
20.1 dBm / 12.4 dBm
FEC Events (Down/Up):
0 / 305
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
50550 / 5359
Whats the next step?
Do we have to wait 5 days again, to see if the reset this time makes a difference?
From reading other posts our noise margin and line attention looks pretty good.
Solved!
Go to Solution.

Answer 1

ok there is certainly something restricting your connection speed as i posted earlier you should be connecting at 8mb with your current noise margin and attenuation
you say about a slight crackle there should be no noise heard on the could you try another handset
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