Smart call handling

Hello
The smart call handling in Sony xperia Z3 is really bad compared to Samsung galaxy S series smart call handling.
In Samsung the call rejection or face down mute or automatic call answering was much better.
In Sony xperia, all these can be enabled together or disabled only at once..
The main issue is when smart call handling is enabled and we enable call waiting option, while talking to one caller then when we receive another call without using Bluetooth or hands-free, then the call is switched to the second caller automatically without the intention. This is really disturbing and for this only reason the smart call handling has to be disabled and it becomes useless.
Please fix this bug or issue urgently. Iam using xperia X3 on lollipop version recently upgraded.

Good Day,
Have you received any feedback regarding this?
I am past the point of frustration as this is a truely unprofessional feature on these phones.
This is not acceptible for anyone doing serious bussiness on their phones.

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Smartwatch 2 call handling apps

hi, i ve got a problem with my smartwatch 2 and my xperia z2 5.1.1. i make a clean install for the 5.1.1 firmware, install smart call handling but the apps doesn't appear on smartconnect and doesn't appear on my watch...somebody has this problem ps: i reinstall the smartwatch, reset it etc....

following the latest update i have found that the smart call handling is no longer working and the phone does not kick in when put to the ear Has anyone else encountered this ?thanks

Call handling smart extension

Call handling smart extension Because the block Smart connect resulting in disconnection
Can not use it Smart Watch 2
Android 4.4.3 and 4.4.4

I just did a test and i was able to replicate this so this needs to be escalated.
Could you please send me your details in a PM, and I will forward this.
Make a relevant topic and include the following.
Name:
Phone nr:
E-mail:
Country:
Operator:
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IMEI nr:
Build number:
- Community Manager Sony Xperia Support Forum
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If you want to get in touch with the local support team for your country please visit our contact page.

Smartwatch 2 Call Handling vs. KitKat 4.4.3

Hey everyone!
The issue: CALL HANDLING for SW2 is failing after updating to 4.4.3 causing the Smartwatch 2 app to force close. This error occurs when I receive a call from a contact with a picture.
I'm not alone--the official Sony Call Handler smart extension is failing, but so are third party apps like this one. The issue is deeper than the extension itself, it seems.
I'm still tinkering with a few settings in the phone to see if it's something I can change/fix or if it's something Sony will have to figure out.
I'm running an HTC One M8 Google Play Edition with official 4.4.3 updates, non-rooted.
Sony, help us out!
-TehCurry
Solved!
Go to Solution.

Good day TehCurry,
As much as we would like to assist you, our colleagues at Sony Mobile is in the best position to help you out. Check out their community at http://talk.sonymobile.com/ or visit their support website http://www.sonymobile.com/global-en/support/contact-us/contact-info/ for information on contacting them.

Smartwatch 2: Call handling app crashes

The Smartwatch app on my phone (Nexus 5) crashes frequently when receiving a phone call of opening the app on my watch. The phone shows a ANR (App Not Responding error) and the smartwatch disconnects and connects again a few seconds later, but my smartwatch only shows the waiting icon.
I've resetted my smartwatch, uninstalled and reinstalled all apps. I saw some problems with WatchIt! but removing that app doesn't help either. I've updated all my apps and the smart watch firmware. I've tested this on (vanilla) Android version 4.4.2, 4.4.3, 4.4.4 and Android L.
Edit: just installed Android L, same problem.

Since 4.4.3 call handling app crashes, only works very few times...
To reproduce the bug, just open in the watch the call handling app, click favorites and enjoy the app FC in the phone... Instantly!!!!

No Call Forward to Call Handler

Hi,
we have cucm 8.6 and cuc 8.6
inbound call from ITSP transferred to CUC call handler for opening greetings and by pressing '0' it transfers to operator.
i want to configure custom busy message when operator is busy with other calls.
i configured another call handler with number 1660 and forwarded the operator calls to the call handler if busy.
the busy message is playing when i dialed the number 1660 from any extension, but the calls not getting transferred when the operator is busy.
i tried with forward all calls to the callhandler and getting the message ' cannot be reachable'.
i configured busy message on opening greeting call handler itself, in the callhandler "greetings" section's "busy" option, it didn't work as the call already got transferred to cucm.so its not coming back to callhandler if the ext is busy.
please can anyone guide me to configure busy message for operator.

Hi Anas,
i tried as you said,
its transferring the call if extension is busy by skipping welcome greetings, it's not what i wanted.
i need if any inbound call comes from ITSP first the welcome message with IVR plays, if the caller press '0' then only it should transfer to operator, if the operator is busy then it should play "Operators Busy" message.

Call forward to unity connection call handler

have the following setup:
cucm 8.6
cuc 8.6
a cti route point (DN 1000 )with forward all to unity connection call handler.
phone users who choose to have some quiet time can forward all their calls to the cti rp.
1. i need to allow only specfic DNs the ability to forward to the cti rp.
2. at times that the allowed DNs didnt choose to forward to cti rp then normal behaviour should occur - busy or unanswerd calls should go to DNs personal voice mail.
thanks

You can assign a specific partition to cti-rp and assign it to a CSS and this CSS should be assigned to those users (at call forward settings in line) only to whom you are trying to give this facility and for other users you can
or you can create a TP for it with specific partition and set the called number as per voice mail.
Suresh

Bug in LP: smart call/answering machine 1.28

Bug in smart call/ answering machine in Lp 1.28
Smart call have 2 bugs and one suggestion.
1. Sometimes smart call isnt work. After restart phone its works again. I test in some devices and all of them have this bug.
2. While talking phone if someone is waiting on another call, after seprate phone from ear and see who is on another call. So after bring device to ear call accepted and old call end. This is so annoying.
3. Seprate smart call options. I dont want answer my phone with bring device to ear but i need to reject and mute mode.. Plz
And about answering machine.
In lollipop answering machine have some problems.. For example sometimes i am taking with phone and answering machine starts automatically and call ended. Or sometimes calls dont go to answering machine.
Some ui bugs:
3 dot icon is bigger in phone/contacts app vs other stock apps
Small apps page isnt material yet
Sorry for my bad english..my phone is z2 23,1.a.1.28

Contact Sony Xperia Support with your bug report .
http://support.sonymobile.com/global-en/contactUs/

How to test Smart Call Home in cisco router?

Hi ,
I have done basic configuration n cisco router for Smart call Home.Please help me out on testing SCH if its proper or requres more configuration.Below is the configuration;
call-home
contact-email-addr [email protected]
mail-server 10.0.0.59 priority 1
mail-server "" priority 2
mail-server "" priority 3
mail-server"" priority 3
profile "CiscoTAC-1"
active
profile "Test"
destination preferred-msg-format long-text
destination address email ""
destination address email ""
subscribe-to-alert-group environment severity critical
subscribe-to-alert-group syslog severity minor pattern ".*"
subscribe-to-alert-group configuration periodic weekly Tuesday 17:00
subscribe-to-alert-group inventory periodic monthly 30 20:30

hi bryan,
But how will i know the cisco is receiving the alerts for the devices.Is there any way for checking that.
Profile Name: CiscoTAC-1
    Profile status: ACTIVE
    Preferred Message Format: xml
    Message Size Limit: 3145728 Bytes
    Transport Method: email
    Email address(es): [email protected]
    HTTP address(es): https://tools.cisco.com/its/service/oddce/services/DDCEService
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    diagnostic                minor
    environment               warning
    inventory                 normal
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Please suggest..

Calls offered = Calls Handled & Abandoned in Q?

I have produced a report that shows calls Handled and Abandoned in Queue, however they do not add up to the total calls offered,
The report is showing Handled @ 329 & Abandoned in Q 273, where as calls offered is 524.
The discrepancy is 48 calls!
In looking at the cisco documentation it is difficult to discern what makes up calls offered or call abandoned.
Any help is greatly appreciated.
Thanks Sarah

Hi Oabulaban, Can you tell me where i would find adandon on ring as a calculation? I couldn't find it in either the call type report or the call type skill group report.
Just to confirm, is I run the call Type report, calls Handled + calls Abandoned = calls offered 17 +25 = 41
however in the Call type skill group report - just run as a call type report the same calculation is 24 + 27 =51 However the actuall calls offered is showing 49!
a couple of people have mnetioned it could be script related, however I need to understand which would be the correct view - Call type report or the call type Skill group report.
If you are able to calrify that would be great.

UCCE 7.5 how to get BHCA and Average Call Handle time?

Hi everybody,
I'm trying to do an audit of the existing UCCE system.
Can someone please tell me how to get the BHCA and Average Call Handle time for agent?
I did a SQL query against the CallTypeHalfHour table for all the entering Call Type but I'm not sure that's the right BHCA.
Thanks in advance,
Best Regards,

Hi again Geoff,
Before closing this thread, I'm curious about your query against TCD for average handle time.
Here's mine using Skill_Group_Half_Hour
SELECT
    SUM(HandledCallsTalkTimeToHalf) AS TalkTime,
    SUM(IncomingCallsOnHoldTimeToHalf) AS HoldTime,
    SUM(CallsHandledToHalf) AS HandledCalls,
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WHERE DateTime between '02/01/11 00:00' and '02/28/11 23:30'
Besides, can you please also tell me how to get the Average Waiting Time (time before get answered by an agent) ?
Thank you in advance, Geoff,
Best Regards,

Setting up PLAR with Cisco Unity Connection Call Handler

This is a lab setup and Im doing it to learn. No customer involvement.
Setup
Analog phones - FXS Port - 2951 Router - FXS port - FXO Port - 2951 Router - CUCM 9 - UC 9
|------------PSTN Emulator-------------| |-----MGCP GW----------|
I have a CTI Route Point configured as DN 7000 and it has the default VM profile. The CTI RP is set to FWD All to VM.
The FXO port is set to PLAR to 7000.
When I dial from the PSTN analog phones through the FXO port, I hear the first ring, the FXO port answers, then I hear what sounds like the recorded message beginning to play. Immediately after, I hear the recorded message "You cannot be transferred to this number. Check the number and try again."
I dont do anything and within a second or two, I hear the recorded message for the system call handler start.
I did some more testing. I added an E1 trunk between the PSTN and the MGCP gateway. In the CUCM, I created another CTI Route Point with a DN that I could dial from my PSTN cloud. I also set that CTI Route point up to Call FWD all to VM.
When I dial using the E1 trunk, the call hits the system call handler as expected and I hear my recorded greeting (as expected).
However, calling through the FXS-FXO tie line consistently gets me the error message recording followed by my recorded greeting.
Im currently using loopstart on the tie line, though I have also tried ground start with no difference.
Any ideas?
Jeff

If I understand correctly, you want outside calls to go directly to the call handler but internal calls to ring whatever phone this extension is on.
If I am understanding correctly, then this will probably resolve it. For the purposes of the explanation I will assume that extension 1000 is the number in question:
Create a new partition, we'll just call it ToVM or something like that
Create a new CTI route point with extension 1000 and put it in the ToVM partition, forward all calls for this CTI route point to voicemail
If you don't have one already, create a calling search space for the voice gateway. Call it Gateway-CSS. This should have the same partitions that the gateway can normally call, but it should also have the ToVM partition and that partition should be HIGHER in the list than the partition that has the normal extension 1000 on it.
Apply Gateway-CSS to the gateway
Configure the normal extension 1000 (not in the ToVM partition) the way that you want it to work.
Now when external callers dial 1000 they will go to the call handler because that partition is higher in the CSS and the CTI Route point should be hit first. Internal callers will ring the phone (or whatever it is) because they only have access to the regular internal partition (and not ToVM) that 1000 is in.
This is all assuming that I understand you correctly!

Unity 7.0(2) cannot transfer from Call Handler to Non Sub Extn

Hi,
Got Unity 7 with Exchange onbox. Need to setup a Call Handler that will forward calls to another extensionon the CUCM that has no VM. I created 2 call handlers:
CH1 DN:1234 (same as CUCM DN)
Transfer incoming calls to a phone=No,send directly to Greeting
Greeting=Send caller to Call Handler CH2
CH2
Transfer incoming call to a phone=Yes. Extn 5678.
Problem is I keep getting "Sorry Example Administrator is not available, please leave a message".
Any ideas?
Rich

The call flow needs to be:
CH1 either via a caller input or an after greeting action
Attempt transfer to: CH2
In CH2 under call transfer settings, yes, ring subscriber at this DN
Your restriction tables need to allow what you're trying to dial.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk

CUC7.1, call handler greeting per language

Hi,
I have two languages that English and French with CUC7.1, and I realized there is differnet greeting per language type. I thought both languages using same recorded greeting but just providing different language interface.
My background is from Unity server which is required different call handler to provide two differnet language (correct me if I'm wrong). If different greeting per language selection within call handler, can I use single call handler in CUC which is different mechanism with Unity server?
My current language selection logic from main AA is,
-caller input 1=ch_english
-caller input 2=ch_french
-ch_english's language=English, following sub call hander using English interface
-ch_french's language=French, following sub call handler using French interface
If i'm using single call handler with recording each greeting per language (English & French), how to provide the language selection option to caller?
(I tried to compare to UCCX which has differnet prompt file per language selection but looks CUC is different logic)
Advise please!!!

Hi there,
You are on the right track here completely
This behaviour has changed between Unity and Unity Connection. If you are
using a "single" number to reach your AA, then the design you have is perfect.
You have to let the Callers know what their options are, just like you have done.
If you had separate English and French access numbers then you could use
Routing Rules to direct the calls to the proper greeting within a shared Call
Handler.
Here are a couple of good references from Unity/Unity Connection design
Engineer Lindborg;
https://supportforums.cisco.com/message/1189445#1189445
https://supportforums.cisco.com/message/1184534#1184534
Cheers!
Rob

Shared DN not forwarding to Call Handler

I'm sure I'm probably over looking something simple but here is my problem.
I have a shared DN that forwards to Unity but instead of the Call Handler greeting I am geeting the Auto Attendant. The Call Handler is set to record a message and send it to a public distribution list.
Anyone out that have any devine insight to my problem?

This is a direct call on and off network to the shared DN.
The routing rule states:
On
Both
Any
Any
2947
Any
Always
Send to greeting for NGAL J6 HELPDESK VOICEMAIL
I do not have the extension listed in the Call Handler.

Smart call handling

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