Smartwatch 2 Call Handling vs. KitKat 4.4.3

Hey everyone!
The issue: CALL HANDLING for SW2 is failing after updating to 4.4.3 causing the Smartwatch 2 app to force close. This error occurs when I receive a call from a contact with a picture.
I'm not alone--the official Sony Call Handler smart extension is failing, but so are third party apps like this one. The issue is deeper than the extension itself, it seems.
I'm still tinkering with a few settings in the phone to see if it's something I can change/fix or if it's something Sony will have to figure out.
I'm running an HTC One M8 Google Play Edition with official 4.4.3 updates, non-rooted.
Sony, help us out!
-TehCurry
Solved!
Go to Solution.

Good day TehCurry,
As much as we would like to assist you, our colleagues at Sony Mobile is in the best position to help you out. Check out their community at http://talk.sonymobile.com/ or visit their support website http://www.sonymobile.com/global-en/support/contact-us/contact-info/ for information on contacting them.

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Smartwatch 2: Call handling app crashes

The Smartwatch app on my phone (Nexus 5) crashes frequently when receiving a phone call of opening the app on my watch. The phone shows a ANR (App Not Responding error) and the smartwatch disconnects and connects again a few seconds later, but my smartwatch only shows the waiting icon.
I've resetted my smartwatch, uninstalled and reinstalled all apps. I saw some problems with WatchIt! but removing that app doesn't help either. I've updated all my apps and the smart watch firmware. I've tested this on (vanilla) Android version 4.4.2, 4.4.3, 4.4.4 and Android L.
Edit: just installed Android L, same problem.

Since 4.4.3 call handling app crashes, only works very few times...
To reproduce the bug, just open in the watch the call handling app, click favorites and enjoy the app FC in the phone... Instantly!!!!

Smartwatch 2 call handling crash with Android 4.4.4

Upgraded my phone (Xperia Z Ultra - 6806) to Android 4.4.4 and now the Call Handling app crashes the connection between the watch and phone whenever I try to select a contact on the watch.

Hi everyone,
I have the same issue on my xperia z ultra. the latest kitkat 4.4.4 brought this huge problem.
I contacted the Support Team and here's their response:
Greetings from Sony Xperia support.
We value the importance of your concern.
In response to your query, we would request you to perform a software repair using PC Companion (for Windows computers) in order to resolve the issue which you are facing with your handset.
Steps to perform software repair using your Windows computers and the PC Companion application:
1. Download PC Companion from http://www.sonymobile.com/in/tools/pc-companion/ , and install it on your Windows computer.
2. Turn off the phone and disconnect it from the computer.
3. Open the PC Companion application.
4. Select Start under Support Zone.
5. Select device Software Update and Start.
6. Could not find phone appears. Select Repair phone and Connect.
7. You will receive a message on PC companion that data will be lost if you will continue.
8. Tick the box to confirm that you have understood that all personal data will be lost. Then click Next. The application prepares for the update and if necessary downloads required data from the web.
9. Select your phone model manually and then click Next.
10. Depending on the model selected, you are asked to perform a few steps for the update for PC Companion to be able to update the phone software.
11. Do not connect the phone yet! Note! At this point the phone must be off and disconnected from the computer.
12. Connect the USB cable to the computer, not to the phone.
13. Xperia: While pressing and holding down the indicated button (Volume down key), connect the USB cable to the Xperia device, and keep holding and pressing down the indicated button (Volume down key) until. The update of your device has started... appears (in some cases Installing drivers appears first).
14. If you failed to follow the steps correctly the phone will turn on, and Proceed with the following steps, slide down the notification bar appear.
15. If this happens, disconnect the phone from the cable, turn it off and repeat from step 12.
16. Follow the instructions on the screen. When the repair is finished, disconnect the device and then start the device again.
17. Select Next. If the repair was successful, the message will appear that device has been successfully updated appears.
18. Select Finish.
Note: You should always back up all data before performing a software repair.
We would request you to follow the below mentioned steps in order to take backup of your phone data using PC Companion:
1. Go to Support at www.sonymobile.com to install PC Companion on a Windows computer.
2. When installed, start PC Companion on the computer.
3. Connect your phone to the computer using a USB cable.
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5. Follow the on-screen instructions.
NOTE: Please take the backup of the data before going ahead with the troubleshooting steps. Sony Mobile Communications-India holds no responsibility for any data loss.
If you need any assistance or clarifications, please feel free to contact Sony Xperia Support at the Toll Free number 1800-3000-2800 (Working Timings-9:00am to 9:00pm: Mon-Sun) alternately, you can email us at [email protected]
For the latest news, information and product support please visit www.sonymobile.com/in
Thank you for contacting Sony Xperia Support.
Always looking to serve you better.
Kind Regards,
Juhi Arora
Sony Xperia Customer Services"
I am not sure that hard reset and upgrade via PC Companion will help. But I'll see what I can see.
Laters

Smartwatch 2 call handling apps

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No Call Forward to Call Handler

Hi,
we have cucm 8.6 and cuc 8.6
inbound call from ITSP transferred to CUC call handler for opening greetings and by pressing '0' it transfers to operator.
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i configured busy message on opening greeting call handler itself, in the callhandler "greetings" section's "busy" option, it didn't work as the call already got transferred to cucm.so its not coming back to callhandler if the ext is busy.
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Hi Anas,
i tried as you said,
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Call forward to unity connection call handler

have the following setup:
cucm 8.6
cuc 8.6
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phone users who choose to have some quiet time can forward all their calls to the cti rp.
1. i need to allow only specfic DNs the ability to forward to the cti rp.
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Suresh

Calls offered = Calls Handled & Abandoned in Q?

I have produced a report that shows calls Handled and Abandoned in Queue, however they do not add up to the total calls offered,
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Any help is greatly appreciated.
Thanks Sarah

Hi Oabulaban, Can you tell me where i would find adandon on ring as a calculation? I couldn't find it in either the call type report or the call type skill group report.
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however in the Call type skill group report - just run as a call type report the same calculation is 24 + 27 =51 However the actuall calls offered is showing 49!
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Setting up PLAR with Cisco Unity Connection Call Handler

This is a lab setup and Im doing it to learn. No customer involvement.
Setup
Analog phones - FXS Port - 2951 Router - FXS port - FXO Port - 2951 Router - CUCM 9 - UC 9
|------------PSTN Emulator-------------| |-----MGCP GW----------|
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Hi,
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Rich

The call flow needs to be:
CH1 either via a caller input or an after greeting action
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HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk

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Hi,
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Hi there,
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Engineer Lindborg;
https://supportforums.cisco.com/message/1189445#1189445
https://supportforums.cisco.com/message/1184534#1184534
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Hello
The smart call handling in Sony xperia Z3 is really bad compared to Samsung galaxy S series smart call handling.
In Samsung the call rejection or face down mute or automatic call answering was much better.
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Good Day,
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I'm sure I'm probably over looking something simple but here is my problem.
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This is a direct call on and off network to the shared DN.
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On
Both
Any
Any
2947
Any
Always
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System-wide Call Handler

Thanks for the help in advance.
I'm trying to set up a message that will play when any outward--facing number is dialed, saying that our offices are closed. This message will be used only for a couple of weeks, so I don't want to do any major rerouting. Here's what I have tried: In Unity, I have a Call Handler with the extension 3199 set up, as well as a Forwarded Routing Rule to route any dialed number in 6000-6999 to the Call Handler and go straight to the greeting. The Call Handler is set with an alternate greeting that is enabled and it is set to . I can call 3199 from my office phone and get the greeting, but I cannot get it to work when calling any number in the 6000s. We have other Call Handlers and Forwarding Routing Rules configured for numbers in this range, so I don't want to change anything, just override it for a couple of weeks. The FRR is set to the highest order, so that should not be an issue.
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David Rojas wrote:Hello Josh,If i understand the call flow is moreless the following:PSTN-> Main Number-> Forward All -> Call Handler Alternate greeting.You have set up:Forward Routing Rule w/condition of 6000-6999 range-> Send call to: Go directly to greetings ->-Call handler w/ extension 3199 which plays Alternate Greeting.Issue: When calling number is in the 6000s range it does not match the FRR which is the first match on the list.Probing questions:1- What condition are you using: Forwarding stationg, Calling Number, Called Number? Have you changed the Field option?2- If you use a wildcard such as star (*) do you still experience the same issue?Reading the help page of the FRR:"Note that you can add multiple Calling, Dialed, Forwarding Number conditions to a single routing rule to create more complex patterns (for example, all numbers in the range 2000-3999 plus all numbers greater than 5000). When a call matches all conditions for the rule, the call is routed as specified in Send Call To. # Note : Your integration may not support this option. "3- The rule the previous fact, have you tested with a rule that matches a single number?Regards,Dâ√!d
I do not believe the Call Flow listed is how it is configured. How would I look at the Call Flow to see exactly which number it is using as the Main Number. We have a Main Number that we advertise, but I do not know if that is the number that you are referencing. 3199 is just a DN that was created and has no purpose outside of the Call Handler. It is listed as a DN in Call Manager, but there is nothing set to forward to it in Call Manager.
To follow up on your other questions:
I am using Dialed Number. I have tried using Equals 6*, as well as In 6000-6999, with the same results. It is set to Send Call To Call Handler, Go Directly to Greetings. If I change the Forwarding Rule to match one single extension, it still does not forward and goes directly to the number I called; so, if I call 6934, it goes directly to 6934.

Multiple Holiday Greetings in System Call Handler for UC 7.0

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Hi David,
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Regards
Sam Wilson

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