SO FRUSTRATED WITH BT WANT TO CANCEL
I logged a fault with bt on 28-11-2012. Loud crackling noise unable to hear anyone so unable to make or receive calls. I had to go to my sisters home to contact bt to find out about the progress of the fault. Kept getting told that they were resolving it. I had called them numerous times for a week to be told a pole needed to be replaced which I said ok. 4 days later they came to replace the pole and still the problem was not fixed. Now I had no dial tone, I thought it might just take another day for them to connect the line so 2 days later I contacted bt again as it was still not working. I was told they were still working on it. 3 days later and still no phone I contacted them again and was told don't worry we are working on the problem now ( which I knew was a lie as the line was outside my home). I asked to be contacted with an update to my mobile as now I was annoyed having to go to other peoples houses to ring bt. I didn't get any call back so 3 days later I got in contact and was told someone would have it resolved soon. Bt engineer came and fixed the problem. I was told that I would be compensated for my trouble on my next bill. My phone calls were diverted to my mobile about 5 days after fault was reported and was told that this would be free. My bill has come and not only was I not compensated I have been charged for calling my mobile (the 1 that my calls were diverted to) 39 times between 2 Dec and 16 Dec which is impossible as phone line was not fixed until 18 Dec. I contacted bt today and after spending 1 hr being passed from 1 person to another and asked the same questions over and over again and not getting anywhere I had enough and just wanted to cancel my bt account as I was now in tears with frustration. I now was transferred to a very nice gent who explained that as I was still in contract I would get charged for doing this. I have tried to send a complain online to bt but when I go to the complaints page it is telling me to call them which I now refuse to do. I am really disappointed with the way I have been treated by bt. What do I do next
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.
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My experience, frustrated and next step is cancelling our family plan
This is my experience, as frustrated as it makes me, I wanted to post so others don't have to endure this...
I have been a customer of Verizon for a long time (had the same number since 1993 and Verizon for a big part of that time). We have had a family plan for our boys, my wife and I with I phones, air cards, I-pads you name it. I had a single air card on a different account for using at work and never used it, so when my wife and I visited a store to upgrade her phone, I decided to cancel the card.
This was in January 2012 and when I asked at the counter what I needed to do to close it. I was told that I owed a couple of months and there was a couple of months more on the contract and I said "ok whatever is left". They charged me and said, ok sir, it is all taken care of. I paid $176 that day and have the receipt.
Fast forward to March. They send me a bill for $75, to which I respond by calling and talking with Customer Service. They say, well let us call the store to verify. Then they call me back the next day and say Well the store verifies so we will remove this from your account.
Fast forward to May and I get another Bill --- so repeat the process and call the customer service dept. We talk, and then supervisors for what was probably hours. Result was "we are so sorry sir, we will credit your account right away".
Another Fast Forward to June. I get a bill for $140 (late fees now). We have a longer discussion, more supervisors and end up with "You are right, we talked with the store and they can't remember, so we are going to go ahead and credit this for you....Give us a call on Monday just to confirm everything"
That next day, "sir I am so sorry you had to go through all of this, I will personally take care of this for you...you may not know me, but I stand behind my promises, so don't worry" (seriously).
Fast forward to September Collections Notice from CBE (wow really?)
Called and explained it should have been credited and told they could see all the notes in the file and that a credit was applied, but I would have to call back during the week.
Just called today and spent two hours being on hold and having repeated new people read through the file. Finally ending with Helen who says "I'm sorry, sir but you have an outstanding bill. I said what do you mean, it should all be in the notes, I have been told countless times it was all going to be credited. She says "No I don't see that here". I ask for a supervisor and she says she is sorry they have left for the evening (My call started at 3pm and this is now 4:45pm). She says I need to put you on hold for a few minutes...10 minutes she gets back on the line and says "sir I am filling out a form, you should get a call from a supervisor in 24 to 48 hours" I said "I am trying so hard to be nice, but I am extremely frustrated with this whole thing and considering switching our family plan to any other company that values a loyal customer". She says, well I am sorry sir, but I just can't help you.
This company is so big and so out of touch and now stepping on me for a wrongful $75 and stand to lose $325 a month for the next 10 year easy (3 cell phones and an air card). If I was their manager, I would do anything I could to keep a loyal customer that had been with us so long (not to mention not billing for things that have been paid and agreed to be taken care of)
I don't think I can take another 30 minutes of being on hold and listening to that same music only to explain everything to the next rep. At this point my only option is to email the local tv station customer advocate Jesse Jones. And then to start the process of switching our accounts to another company (I can hardly wait). It is too bad a good customer was driven to leave.Hi bobwina!
It saddened me to read your post, and see that your issue is not yet resolved. I'm here to make sure we work together on a resolution. Please send me a DM including your name, your mobile number, and a good contact number for you. I'll be able to review everything and work this out once and for all!
Christina B
VZW Support
Follow us on Twitter @VZWSupport -
Frustrated with Verizon and their inconsistent Customer Service
I am so frustrated with Verizon and their Customer Care/Service. I have never been told so many different things. It seems that there is no consistency with what they tell customers. I called and explained to them that I have been with them for over 20 years that we were looking to save on our monthly bill. They said that with my employee discount, and they checked to see if I qualified for other discounts, I didn't and they lady could have cared less to help. My Verizon/employee discount is changing (decreasing in percentage saved), Sprint and AT&T offer a higher discount with my employer. I spoke to Sprint and AT&T and they offer not only better discount, they are cheaper (and AT&T coverage is better here where I live, versus very broken up where I live when it comes to Verizon). Anyway, I called back and spoke to a Rep. named Kayla who was more than happy to keep us at Verizon. I questioned the Edge plan, and that none of our 5 lines where up to where I could get it. I asked her if she could speak to someone and make an exception. She did and said that was not a problem that since we had been loyal customers for over 20 years, I could do the Early Edge on all 5 lines, that she could go ahead and place an order for 5 new phones of what we wanted - and that when I received them, then I would have to send Verizon back the 5 phones that we currently have. I thought great. I'd be saving atleast some money going this route. I told her that I wasn't sure which phones we wanted that I would find out and call back. I did the online chat later because I had a question, and that Rep told me - No, that wasn't going be happening at all that I was misinformed. This is not the first time that this has happened with Verizon. A rep in a store told me if I bought this Verizon tablet ($99 with a $99 mail in rebate - Free, I liked that - then he said if I did that, he could save us $20 per month on what we were currently paying per month). Well, low and behold - I got an extra line - a tablet that I had no use for (he got me at the whole "I'll lower your bill $20 per month". I fell for it, and it didn't save me one penny. In the meantime, I put Sprint and AT&T to the test - I spoke with each of them about 3 different times each and got the same answer each time from both of the providers. Customer Care/Service and consistency and not misleading customers is what is selling me. I will gladly spend my $3,400/year elsewhere - and save money in the process. Anyone else have similar experiences???
Early Edge works by having you turn in the phone on the line that is early edge upgraded. You then start paying for the full cost of that phone over 24 months, sooner once you get to 75% paid off on that phone, where you can trade it in and start again on another phone, but you will have lost the money already paid up to 75%. When you trade in the phone for Early Edge and then trade in the new phone for edging up, the phones must be in perfect working order with no damage of any kind.
The money "saved" comes from being on Edge where, if the phone is on a plan with 6GB or more data, you save $25 per month on each Edge phone, $15 if on a plan with less than 6GB. However, you turn around and put that $25 back onto the phone payment each month, so you DO save $25/$15 but you basically break about even on a 6GB and greater plan after the phone cost.
BUT, in the end, if you get a better, more reliable signal from ATT, and you have an awful signal with VZW, you might consider a switch, but you'd have a large sum of ETFs at this point to cancel all 5 lines. There are also special stipulations as to who and when one can Edge up or start Early Edge, such as 6 months straight on-time payments.
Verizon Edge FAQs | Verizon Wireless
Early Edge is basically just starting the Edge plan early, so the above page should answer a lot of the questions regarding eligibility. Be warned however, that there are a lot of people with issues who decided to take advantage of this program, namely the trade-in process of sending old phones back and then finding charges on their bill for phones that were "not" received at the warehouse.
It is my opinion that you should not go this route, because if you have less than stellar service now, you are setting yourself up for possible frustration and another 2 years of disappointment. -
Frustrated with Audigy 2zs drivers
"Frustrated with Audigy 2zs drivers\ Hi,
I really need some help with drivers for my Aud 2 ZS Plant card as i am very frustrated. A couple of months ago I reformatted my HD and subsequently re-installed all my drivers. When I was ready to install my soundcard drivers\software I could not find my installization disc as I moved to a new place 6 months ago and I guess they got lost in the unpacking. Since then I have tried to find drivers for my card and in the process have?used 3rd party drivers ie. KX, PAX, and daniel_k but could not get them working or they (KX) were hard to understand. Anyway, I am to the point now that I just want to have sound with functioning software where I can get back to doing some hobbyist home recording as I did before with orginal drivers. In saying that, can anyone please point me in the direction to find the most up to date drivers for my card? Iam running WIN XP Pro sp3. I am to the point now that I want to take the card and front dri've bay out of my system, chuck it, and go and buy a $20.00 generic card.
Help would be much appreciated.
TappyIf you want the latest drivers I'd use Dan K's if I were. None of the old software works with the latest drivers so you're kinda stuffed. Dan K's are based on the 2.8.000 drivers which are the second to latest drivers available. Don't use the 2.8.00 drivers - they cause more problems than they solve.
Before installing any more drivers/software it might be an idea to make sure there's nothing left of any previous drivers you've tried to install. Could be what's causing the problems.
This is how I remove my drivers. May seam a little convoluted but in your case it may prove useful to be as thorough as possible.
You'll need Driver Sweeper, and CCleaner, 7Zip and Dan K's Audigy Support Pack 2.0 (if you don't already have them).
Download these and install; Driver Sweeper, CCleaner and 7Zip.
Now you need to extract all the files out of Dan K's support pack, which should be an *.exe file. You need what's inside that *.exe file. After installing 7Zip, you should see a new 7Zip options menu when you right click on files or folders?
Click on it and then select Extract files to Audigy Support Pack... or something similar. Don't just select Extract files.
Inside the new folder that should have appeared after 7Zip extracted everything, you'll see another folder named Drivers.
Copy this folder to your desktop.
Now reboot and start Windows in safe mode.
Click Start then Run and type cmd.exe to open a command prompt, then type (minus quotes):
" takeown /f C:\Windows\*.cdf " and hit enter, then:
" cacls C:\Windows\*.cdf /G *insert your logon name*:F " and select Y and hit enter again.
You can now close down that command prompt window.
Go in to the Drivers folder you copied to your desktop and run Setup.exe and this should appear:
<img border="0" src="http://theliability.googlepages.com/creative_uninstaller.png">
Select the same options as above and click OK and let it do it's thing - when it says reboot your PC click No or Cancel.
Now run Driver Sweeper and do a scan for all Creative drivers then click Clean.
Don't worry if it says things like file doesn't exist or some other error msg. It'll still get a few things.
No load up Add or Remove Programs (personally I prefer Revo Uninstaller) and remove anything related to Creative.
Finally load CCleaner and scan/clean your registery.
Reboot back in to normal Windows.
And that's it. A tedious process I know, but it's the only way I've found of properly stripping CLs drivers out.
You'll know if it's worked because when you now go and install Dan K's pack the installer should just run straight through. When there's still driver remnants the installer always says it's found previous drivers and need to uninstall them and reboot.
tbh I recommend running through this process regardless of wether or not your choose to stick with the old drivers or go with the newer ones.
Creative's drivers are infamous i'm afraid and at least after this your PC should be relati'vely clear or remnants.
Message Edited by Meocene on 07-23-2009 07:08 [email protected]
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