Software keeps becoming unresponsive

My machine has recently had software, the most used being mail, safari and APerture, become unresponsive according to the activity montor and hang up for minutes at a time. What are teh possible problems and solutions?

When you have the problem, note the exact time: hour, minute, second.   
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above. Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first. Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
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Similar Messages

  • WAP561 keeps becoming unresponsive.

    Greetings,
    We have a Cisco WAP561 for our organization that keeps randomly going down. I can't find any commonality in each of the cases. The following are the symptoms:
    1. All connections are dropped, both networks from the WAP become undiscoverable.
    2. When I go to the switch, it shows that the WAP is no longer connected. All other functions on that switch continue to operate normally.
    3. I can not access the dashboard in my browser with a computer connected to the switch in another room.
    3. Lights are lit to indicate normal operation, even though the WAP in its entirety is down.
    4. The room is theatre-like, so the room is not the issue.
    There were 29 connections last time it went down, which is typical at this time.
    The solution (at the moment) is to unplug and plug it back in. But this is unacceptable, as key elements (soundboard and video streaming) of our setup are controlled wirelessly via iPads.
    Any assistance you can offer would be greatly appreciated!
    -Kirkland
    Sent from Cisco Technical Support iPhone App

    Thank you for the reply back. I see your case, that engineer actually works in the same area as I do. 
    Did you roll the firmware back on all of the WAPs or just the ones that were having the issue? I seen mention of InSSIDer scans but nothing in the case, do you still have those or could you do some more? You can send them to your engineer and she can then attach them to the case.
    Also for one of your devices can you try implementing the changes that I mentioned above? I have had success with a lot of case doing this. In our newer products coming out we have actually done away with Bandwidth Utilization and the ability to enable the lower legacy rates.
    Eric Moyers
    .:|:.:|:. CISCO | Eric Moyers | Cisco Technical Support |
    Wireless and Surveillance Subject Matter Expert
    Please rate helpful Posts and Let others know when your Question has been answered.

  • Safari keeps becoming non responsive

    Safari keeps becoming unresponsive...any help?

    From the Safari menu bar, select
    Safari ▹ Preferences ▹ Extensions
    Turn all extensions OFF and test. If the problem is resolved, turn extensions back ON and then disable them one or a few at a time until you find the culprit.
    If you wish, you may be able to salvage the malfunctioning extension by uninstalling and reinstalling it. Its settings will revert to their defaults. If the extension still causes a problem, remove it permanently or refer to its developer for support.

  • Netscape Enterprise Server running Cylink PrivateWire security software becomes unresponsive

    I'm using iPlanet Web Server 4.1, Server Side Java Script (SSJS), LiveWire, and a security software, Cylink PrivateWire. When concurrent users increase, the server becomes unresponsive, forcing me to restart the hung server. What configurations need to be done on the Web Server.Will configuration of parameters 'Listen Queue Size', 'HTTP Persistent Connection Timeout', 'Native Thread Pool' have a specific effect?

    Hi,
    Please let me know, The below information.
    1. is there any errors? in error log.
    3. let me know the .perf output of your server.
    4. iWS service pack ??
    And please try to increase RqThrottle(magnus.conf) and file descriptors value( at OS side).
    and let see any improvements.
    (http://docs.iplanet.com/docs/manuals/ enterprise/41/scaling/html/estune.htm)
    And to confirm the sceniro iWS becomes
    unresponsive after particular load. I would request you
    to create one more test instance without enableing
    Cylink PrivateWire security software. And test it out
    whether iWS becomes unresponsive after some concurrent users increase.
    Thanks,
    Thanks,
    Dakshin.
    Developer Technical Support
    Sun Microsystems
    http://www.sun.com/developers/support.

  • 8900 Keeps Freeezing and becomes unresponsive

    Has worked well for ages up until 7 days ago: No new apps and i rarely use them.
    Now several times a day one of two things happen:
    1. The screen goes black and the device becomes unresponsive
    2. The screen glows plain white and the device becomes unresponsive.
    the only way to get it working again is to plug it into the mains and it then automatically reboots.
    the battery charge sign is full.
    Grateful for a solution
    Simon

    Mine freezes and I have to make it active by pressing the back button for long.

  • Controlled computer becomes unresponsive, have to reconnect and keep trying

    This has been happening for a while, back when I had 10.5.6 and now when I have 10.5.7 (combo). Sometimes when I connect to a computer remotely, by using ARD, as soon as I connect nothing reacts in the computer that I connect to. So lets say I click, move stuff or anything like that, what I see in the screen is completely static.
    But, if I close the managed computer's window and reopen again, whatever I did shows up, but whatever I try doing again doesn't show up (it's still unresponsive).
    To fix this I have to restart the computer, and it works as it should.
    How can I get rid of the problem?

    I was able to find the definitive solution for this.  I noticed that my computer was freezing approximately hourly and began to suspect my Time Machine backup solution.  After a few more steps of ruling out one variable after another I learned that Sophos (free) anti-virus was, indeed, interacting with Time Machine and causing the problem
    Sophos uses a technique called "Scan on Access" which means that no files are scanned for viruses (after the initial scan) unless they are accessed.  The problem is, when you perform a Time Machine backup many files are accessed and the machine slows to a crawl and then becomes unresponsive before you can detect it using Activity Monitor.
    I like Sophos, in concept, and disabling Scan on Access solved the problem.  But, then I did not have a live anti-virus/malware detector which, regretably, is becoming more important for Macs these days.
    I uninstalled Sophos and my problem is resolved.  I installed another well-known reputable anti-virus tool (that uses a different strategy than Scan on Access), and the problem did not return.
    I hope this helps.
    Best regards,
    John in Fort Collins

  • After upgrading to Aperture 3.4.1 (and really since 3.4), aperture becomes unresponsive almost immediately after I open it.  It tears through over 1GB of memory within a minute, and I am forced to either force quit or open the terminal and "killall".

    How do I fix this issue?  I haven't been able to use Aperture or load new photos into Aperture for weeks.  Since upgrading to Aperture 3, from Aperture 2; I've noticed that Aperture 3 is a major memory hog.  I had to upgrade my unibody macbook to keep up with Aperture, otherwise my whole system become unresponsive when trying to simply look at my photos.  I have about 15,000 pictures in my library, but the program is designed to organize large libraries.  Why has it been so buggy the past year?  Should I just jump ship and go to Lightroom?
    Thanks

    Matt,
    it is normal, that after a crash a library repair is required. Aperture is a database, and if a crash happens, transactions may not be completed, so the library may be left in an inconsitent state. Usually the built-in repair methods can take care of this. But I assume, you have a backup of your Aperture library. If not, now would be the time to create one, just in case.
    I doubt, Aperture is causing this crashes - it may be a coincidence; kernel panics quite often are due to an overfull hard disk, incompatible frameworks or kernel extensions, or to failing hardware. Run a hardware check, check the available disk space and file system with disk utility, and try to remember, if you installed anything else lately, that might have added incompatible kernel extensions. Turn off any helper apps, start up items.
    Your kernel panic occurs when accessing the graphics card. Sometimes this can be resolved by booting into safe mode, this will disable advanced features and reset the card. Note: Aperture will not run in safe boot mode, see
    Mac OS X: What is Safe Boot, Safe Mode?
    Mac OS X: Starting up in Safe Mode
    Browse MacBook forum and Mt. Lion forum, to see, if anybody else has problems with Mt. Lion and your particular Hardware configuration and card.
    As a last measure reinstall your MacOS. You may also have a look at Thomas' Tech Corner » Understanding upgrade nightmares
    Regards
    Léonie

  • Keyboard and Multi-Touch trackpad may become unresponsive on MacBook Pro (Retina, 15-inch, Late 2013)

    Folks,
    I have exacly same sympton described here on my 5 day old 15 inc macbook pro.
    http://support.apple.com/kb/TS5296
    MacBook Pro (Retina, 13-inch, Late 2013): Keyboard and Multi-Touch trackpad may become unresponsive
    Has anone tried to apply this patch on 15 inc ?
    Kind Regards,
    Neroshige

    The patch is only for MBP late 2013 13 inch. 15 inch is not able to install this patch
    I'm facing this problem intermittently.
    When my keyboard & trackpad went unresponsive, I plug in my USB keyboard and the keyboard & trackpad went back normal.
    I search the web and somebody highlight it may due to connector to keyboard/trackpad appear to be curled.
    Not sure is hardware problem or software bug...

  • When I try to play a song with the music app on my iPod Touch, some songs freeze at the beginning and my iPod touch becomes unresponsive to anything for up to twenty seconds.  Help?

    Hi all I'm new here.
         My issue goes something like this.  When I use the standard music app to play some of my music (MOST from Beatport) on about half of the songs, my iPod will freeze and become unresponsive for up to a half minute.  After that, it normally brings me back to the playlist song selection that I was looking at previously.  I have an iPod Touch 5th Generation that is running iOS 6.1.2.  I have only three playlists, but all of the three have over 500+ unique songs on them.  (I normally don't keep duplicates of songs on my iPod)  I started to have this problem when I upated my old iPod Touch 4th Generation to iOS 6.0.0.  Ever since I got that update, half of my songs have not and will not play.
    I have tried numerous times to reset my iPod (4th and 5th) and I even re-installed everything without using a backup.
    Any help as to what will fix my problem?

    If you restored to factory settings/new iPod and still have the problem that indicates a hardware problem.
    Make an appointment at the Genius Bar of an Apple store..
    Apple Retail Store - Genius Bar

  • Premier stutters, stop, starts, becomes unresponsive, and grinds to a halt

    ok, i3770 3.5
    24 gig ram 1333 ( 23.2 usable)
    win 7 64x ultimate
    Wacom touch pen interface
    2x Ati Radeon 6870 1gb gddr5 ( usually un-crossfired)
    premier pro 5.5.2
    now, I more than meet the minimum needs for adobe premier, but sometimes, when I am using it, it grinds to a near halt and "becomes unresponsive" between simple actions. I checked online and it said to shut off the gpu setting, which I could not find on my version of adobe premier CS5.5. So, I figure my scratch disk drive is too full. so I free up 50 gig or so by uninstalling some games im not playing. I run my registry cleaner, and I still have the same problem.
    Is it because I de-frag my HDD once a week ? did some of the files get shifted and this is causing major problems in performance ?
    Im not sure if this is a hardware or a configuration problem.
    What I am doing is creating my own cartoon in it. which I am sure , is not what this program is designed for, but I find it much more intuitive to use than flash for some reason. its a comfort / time issue for me.
    http://i114.photobucket.com/albums/n247/Godamuss/detail...
    this picture shows on the left what the key frames look like over view, and the right side has them under closer scrutiny, you can see how the small files for the lip syncing, are .... "zerg-like". the red line is in the same place, for reference.
    Am I trying to make my pc do too much ? have I gone beyond consumer grade ability ?
    https://www.youtube.com/channel/UCqQI1x9bna9xWszc8eO_L_...
    last cartoon link : for reference. low production values, but hey, its a 2 man show with 1 man doing all the computer work.
    any help would be greatly appreciated. thank you.

    Hello again, I can see that your Mac is running last year's 2011 generation Macbook Air, am I correct? If older, then I suppose that it is because likely of the new operating system, with new software added in, I think it is stressing the RAM a lot. Also, likely is because your using a lot of your hard drive's storage. Other than that, you can go and configure your mac or get a new one. These are suggestions I could offer, on the other hand I think you will have to stop updating your operating system. Not software updates, but operating system. Means you maybe sticking to Mountain Lion for "a while". Sorry I couldn't be much of a help. But yes, those are old specs and you may be stressing your computer hardware.
    Another option is to get expensive accessories like an external hard drive and buying more RAM. Your graphics card should be fine since your using an Air likely just for work and internet browsing.

  • Help! iPhoto and notes have become unresponsive, what can I do? Etre check results here

    this morning Notes was unresponsive when I click to share as a message, now iPhoto becomes unresponsive when I click to share. I ran etre check, and here are the results:
    Hardware Information:
              MacBook Air (11-inch, Mid 2013)
              MacBook Air - model: MacBookAir6,1
              1 1.3 GHz Intel Core i5 CPU: 2 cores
              8 GB RAM
    Video Information:
              Intel HD Graphics 5000 - VRAM: 1024 MB
    System Software:
              OS X 10.9.2 (13C64) - Uptime: 0 days 3:59:26
    Disk Information:
              APPLE SSD SM0512F disk0 : (500.28 GB)
                        EFI (disk0s1) <not mounted>: 209.7 MB
                        Macintosh HD (disk0s2) / [Startup]: 499.42 GB (374.93 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
    USB Information:
              Apple Inc. BRCM20702 Hub
                        Apple Inc. Bluetooth USB Host Controller
    FireWire Information:
    Thunderbolt Information:
              Apple Inc. thunderbolt_bus
    Kernel Extensions:
              com.rim.driver.BlackBerryUSBDriverInt          (0.0.67)
              com.intego.netbarrier.kext.monitor          (653)
              com.intego.iokit.BehavioralKext          (1)
              com.intego.netbarrier.kext.network          (653)
              com.intego.netbarrier.kext.process          (653)
              com.intego.virusbarrier.kext.realtime          (775)
    Launch Daemons:
              [System] com.adobe.fpsaud.plist 3rd-Party support link
              [System] com.google.keystone.daemon.plist 3rd-Party support link
              [System] com.intego.commonservices.daemon.integod.plist 3rd-Party support link
              [System] com.intego.commonservices.daemon.taskmanager.plist 3rd-Party support link
              [System] com.intego.commonservices.icalserver.plist 3rd-Party support link
              [System] com.intego.commonservices.metrics.kschecker.plist 3rd-Party support link
              [System] com.intego.netbarrier.daemon.logger.plist 3rd-Party support link
              [System] com.intego.netbarrier.daemon.monitor.plist 3rd-Party support link
              [System] com.intego.netbarrier.daemon.plist 3rd-Party support link
              [System] com.intego.netupdate.daemon.plist 3rd-Party support link
              [System] com.intego.virusbarrier.daemon.emlparser.plist 3rd-Party support link
              [System] com.intego.virusbarrier.daemon.logger.plist 3rd-Party support link
              [System] com.intego.virusbarrier.daemon.plist 3rd-Party support link
              [System] com.intego.virusbarrier.daemon.scanner.plist 3rd-Party support link
              [System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
              [invalid] com.oracle.java.Helper-Tool.plist
              [System] com.rim.BBDaemon.plist 3rd-Party support link
    Launch Agents:
              [System] com.epson.esua.launcher.plist 3rd-Party support link
              [System] com.google.keystone.agent.plist 3rd-Party support link
              [System] com.intego.commonservices.integomenu.plist 3rd-Party support link
              [System] com.intego.commonservices.taskmanager.plist 3rd-Party support link
              [System] com.intego.commonservices.uninstaller.plist 3rd-Party support link
              [System] com.intego.netbarrier.alert.plist 3rd-Party support link
              [System] com.intego.netupdate.agent.plist 3rd-Party support link
              [System] com.intego.virusbarrier.alert.plist 3rd-Party support link
              [invalid] com.oracle.java.Java-Updater.plist
              [System] com.rim.BBLaunchAgent.plist 3rd-Party support link
    User Launch Agents:
              [not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
              [not loaded] com.google.Chrome.framework.plist 3rd-Party support link
              [not loaded] com.Hyperlync.HubManager.plist 3rd-Party support link
    User Login Items:
              BoxSyncHelper
              GrowlHelperApp
              iTunesHelper
              AirPort Base Station Agent
              VirusBarrier X4
              Missing Sync for BlackBerry Background
              Salling Media Sync
              Dropbox
              Google Drive
              Dropbox
              AdobeResourceSynchronizer
              Dashlane
              Box Edit
              BlackBerry Device Manager
    Internet Plug-ins:
              Google Earth Web Plug-in: Version: 6.1 3rd-Party support link
              Default Browser: Version: 537 - SDK 10.9
              Flip4Mac WMV Plugin: Version: 3.0.0.126   - SDK 10.8 3rd-Party support link
              AdobePDFViewerNPAPI: Version: 10.1.9 3rd-Party support link
              FlashPlayer-10.6: Version: 12.0.0.70 - SDK 10.6 3rd-Party support link
              DivXBrowserPlugin: Version: 1.3 3rd-Party support link
              Silverlight: Version: 5.1.20913.0 - SDK 10.6 3rd-Party support link
              Flash Player: Version: 12.0.0.70 - SDK 10.6 3rd-Party support link
              QuickTime Plugin: Version: 7.7.3
              iPhotoPhotocast: Version: 7.0 - SDK 10.7
              SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link
              AdobePDFViewer: Version: 10.1.9 3rd-Party support link
              ContentUploaderPlugin: Version: 1.2 3rd-Party support link
              JavaAppletPlugin: Version: 14.8.0 - SDK 10.9 Outdated! Update
    Safari Extensions:
              Pinterest: Version: 1.0
              Dashlane: Version: 2.4.0.55923
    Audio Plug-ins:
              BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
              AirPlay: Version: 2.0 - SDK 10.9
              AppleAVBAudio: Version: 203.2 - SDK 10.9
              iSightAudio: Version: 7.7.3 - SDK 10.9
    iTunes Plug-ins:
              Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
    User Internet Plug-ins:
              Dashlane: Version: Dashlane 1.0.0 - SDK 10.7 3rd-Party support link
              Picasa: Version: 1.0 3rd-Party support link
              Box Edit: Version: 1.2.8(310) - SDK 10.8 3rd-Party support link
    3rd Party Preference Panes:
              Box Sync  3rd-Party support link
              DivX  3rd-Party support link
              Flash Player  3rd-Party support link
              Flip4Mac WMV  3rd-Party support link
              Growl  3rd-Party support link
              Perian  3rd-Party support link
    Old Applications:
              Microsoft Language Register:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        /Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
              Solver:          Version: 1.0 - SDK 10.5 3rd-Party support link
                        /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
              SLLauncher:          Version: 1.0 - SDK 10.5 3rd-Party support link
                        /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
              TurboTax Deluxe 2011:          Version: 2011.r15.011 - SDK 10.4 3rd-Party support link
              /Applications/Microsoft Office 2011
                        Microsoft Word:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft PowerPoint:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
              /Applications/Microsoft Office 2011/Office
                        Microsoft Graph:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Database Utility:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Office Reminders:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Upload Center:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        My Day:          Version: 14.2.2 - SDK 10.5 3rd-Party support link
                        SyncServicesAgent:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Open XML for Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Alerts Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Database Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Chart Converter:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Clip Gallery:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
              iSkysoft Helper Compact:          Version: 2.2.5.6 - SDK 10.5 3rd-Party support link
                        /Users/[redacted]/Library/Application Support/Helper/iSkysoft Helper Compact.app
              Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4 3rd-Party support link
                        /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
              /Applications/Epson Software
                        EPSON Software Updater:          Version: 2.1.2 - SDK 10.5 3rd-Party support link
                        Epson Connect Printer Setup:          Version: 1.2.2 - SDK 10.4 3rd-Party support link
              /Library/Application Support/Microsoft/MERP2.0
                        Microsoft Error Reporting:          Version: 2.2.9 - SDK 10.4 3rd-Party support link
                        Microsoft Ship Asserts:          Version: 1.1.4 - SDK 10.4 3rd-Party support link
              /Library/Printers/EPSON/InkjetPrinter2/Utility/UT4
                        EpsonSuppliesTool4:          Version: 8.61 - SDK 10.5 3rd-Party support link
                        Epson Printer Utility 4:          Version: 8.61 - SDK 10.5 3rd-Party support link
    Time Machine:
              Skip System Files: NO
              Mobile backups: OFF
              Auto backup: NO - Auto backup turned off
              Volumes being backed up:
                        Macintosh HD: Disk size: 465.12 GB Disk used: 115.94 GB
              Destinations:
                        Time Machine Backups [Local] (Last used)
                        Total size: 465.76 GB
                        Total number of backups: 3
                        Oldest backup: 2013-09-11 14:21:30 +0000
                        Last backup: 2014-01-18 19:16:24 +0000
                        Size of backup disk: Adequate
                                  Backup size 465.76 GB > (Disk used 115.94 GB X 3)
              Time Machine details may not be accurate.
              All volumes being backed up may not be listed.
    Top Processes by CPU:
                 100%          com.apple.ShareKitHelper
                   2%          WindowServer
                   2%          EtreCheck
                   2%          Dock
                   1%          BehavioralInjector_64
    Top Processes by Memory:
              1.48 GB          com.apple.ShareKitHelper
              123 MB          com.apple.WebKit.WebContent
              90 MB          WebKitPluginHost
              66 MB          Safari
              57 MB          Finder
    Virtual Memory Information:
              147 MB          Free RAM
              1.44 GB          Active RAM
              1.27 GB          Inactive RAM
              905 MB          Wired RAM
              990 MB          Page-ins
              129 MB          Page-outs
    Thanks for any help

    As has already been pointed out, you've got a lot of junk installed. The biggest problem is likely to be the Intego software, which is far too heavy-handed and is known to devour system resources and cause instability. You definitely need to remove it. Clinging to it simply because you pay for it is simply not logical if it is causing you problems. For less intrusive means of protecting yourself against malware, see my Mac Malware Guide.
    You also need to clean out your login items list, which is extensive, and should uninstall any apps you're not using. (I see you have Turbo Tax 2011, for example... since it is now the 2013 tax season, you can probably uninstall the 2011 version at this point.) When uninstalling an app, be sure to use the uninstaller provided by the developer of that app. Do not simply drag it to the trash (unless it was purchased from the App Store), and do not use any general-purpose uninstallers like AppZapper or AppCleaner.
    I'd also point out one other thing:
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                 100%          com.apple.ShareKitHelper
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    Note the problems that ShareKitHelper is causing. This is a part of the system, but I don't really know what it's for or why it is misbehaving. Something is causing it to hammer your processor and devour RAM, though. This may be an indication of deeper problems with your system, or may clear up after you pare down your overloaded system a bit.

  • Why does Firefox on my Windows 7 PC hang (become unresponsive) while it waits for most pages to load or run scripts?

    Firefox hangs (becomes unresponsive) when accessing many sites including Gmail. Eventually, when hung, Firefox will throw up a window saying "WARNING: A script has become unresponsive" or, in the case of Gmail, the page itself will say "Some Gmail features have failed to load due to an internet connectivity problem."
    IE8 and Google Chrome are working normally. I've tried Firefox in safe mode, re-installing and even running Firefox portable from a USB thumb drive. Each time with the same result—Firefox hangs or becomes unresponsive while it waits for most pages to load or run scripts.
    #### PC Workstation Environment ####
    Firefox 13.0.1
    Windows 7
    Symantec Endpoint Protection 11.0.6200.754
    --

    Your problem sounds like the one that a co-worker and I started to have about the same time. Check your Symantec client management control log. You might see a line like the following.
    Date and Time Severity Level Action Test / Production Description API Class Rule Caller Process ID Caller Process Parameter User
    2012-07-30 10:48:09 AM 15 Block Production Unauthorized NT call rejected by protection driver. System Built-in rule 1608 FlashplayerPlu FuncID-B6H, R... None
    At first we thought that it was a Javascript problem until we noticed this log. The key words are 'Block' and 'FlashPlayerPlu'. This problem recently started for us, perhaps with a software push 1-2 weeks ago. Internet Explorer does not hang when accessing pages with Flash.
    The Flash page does eventually load after a long time. However, since the whole browser hangs for a while, for the most part having the Flash plugin enabled makes Firefox unusable if accessing pages with Flash.
    Disabling the Flash plugin solves the hanging problem, but I do not know what is causing the problem, nor do I know when a combination of Windows 7, Flash, and Symantec will work. Your later version of Symantec shows that we might have the problem for a while, but I do not know what customization CSC did with Symantec. My coworker did run a complete virus scan, uncovering nothing. Another co-worker is running Windows XP. She does not have the problem, but I do not know what other versions of software she is running.
    Symantec Endpoint Protection version 11.0.6100.645
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  • 3D TV 42TL515U Remote becomes unresponsive and TV crashes while watching Netflix

    Back in March I ordered a brand-new in-the-box 3D TV 42TL515U TV. The TV has been running great except starting last weekend (Oct. 7th)
    I noticed the remote become completely unresponsive to the TV except if I held in the power button.
    The remote would work fine when the TV was turned off and turned back on for about 10 minutes and then become unresponsive.
    Changing the batteries in the remote had zero effect to correct this issue.
    While I was trying to watch Netflix, the TV would crash and shut off and turn back on every 12 minutes (I timed it).
    I get this issue when the TV is either hard-wired or wirelessly connected to my network.
    I have the lasted TV patch/software version 2.2.2 Oct 26 2011 - 11:34
    What can I do to get my TV functiong properly again?

    I don't understand why we have to call "customer support" when this isn't an individual issue, its a universal one that needs to be addressed with a firmware update.
    This is just awful on Toshiba's part that they can't even push out fixes for issues like this. It's not like we're asking for new content or updated codecs' to play more file types... THIS IS ABOUT COMMON FUNCTIONALITY.
    And what's more convenient, Toshiba offers no online chat or even a support email. Awesome job!

  • Applications Becoming Unresponsive

    The other day my Macbook was running slower than usual, so I restarted it and when it started back up, instead of a grey Apple logo, I saw a circle with a cross through it. So I had to boot from the install cd, repair my hard drive and then do an archive and install. It was working perfectly after that, but now when I use most applications they become unresponsive and I have to force-quit them. Any ideas?

    To the moderators: If you find that this needs to be removed for a third time, can you please e-mail me personally and tell me why? It is absolutely not off-topic and I have tried very hard the second time (and harder this third time) to ensure there is nothing remotely speculative.
    I have to take issue with a few things here...
    Make sure you have 10% available disk space, 15% is better.
    That's not a hard and fast rule. Yes, you need enough space, but the main reason for keeping space free is for virtual memory page-outs. The size of the drive has no relation to how much to leave free. Imagine two people with the same computer running the same applications, except one has a 200 GB drive and the other has a 1 TB drive. On the first machine, 15% is 30 GB while on the second it's 150 GB. There's absolutely no reason for the machine with the 1 TB drive to need more free space, much less 5 times more. The actual amount to leave free depends on how much RAM you have and how RAM-intensive your computer use is, and unfortunately there's no real equation for it.
    Performed maintenance lately? Mac OS X: How to force background maintenance tasks (logs and temporary items)
    This is extremely unlikely to help this particular problem, and should not actually be necessary at all. See [this page|http://www.macworld.com/article/133684/2008/06/maintenance_intro.html] for details.
    I think that what is needed is something more drastic than an Archive & Install, which can leave some corrupt files to trouble you. Since you had such a serious problem initially and are having continued (though different) problems after the Archive & Install, I would recommend doing the following:
    1) Backup all your documents. (You can backup the whole user folder, but be wary about keeping too many of the settings files.)
    2) Reboot from your Mac OS X install disk
    3) Do an Erase & Install
    4) Install all your applications from scratch, set up accounts, preferences, etc from scratch.
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  • Attaching USB drive causes EX4 to become unresponsive.

    Hello, I have tried to setup a usb to nas backup a few times and keep having the same problem. Upon attaching the 4TB usb drive (usb 3.0) to the back of the EX4 the NAS becomes unresponsive. I can no longer access it from the dashboard or the my cloud app on a mobile device. The app says it is offline. The ex4 is on but no drives are spinning. The usb drive is spinning however.
    Once, I was able to see the EX4 and the attached USB drive in my file explorer. It showed the USB drive as a share. It said something like "Share 2_1." However the internal folders were not visible. Then the EX4 froze and went unresponsive - which caused me to try and manually shut it down. It did not power down and after making sure no data was being transferred I had to pull the power (as recommended on this forum).
    Once I was able to get as far as setup up a USB to NAS backup on the dashboard. I set up the source and destination folders, etc. upon saving the job the EX4 is inaccessible, while the USB drive spins.
    What's going on? Is it taking a long time to index the attached drive? Is it not compatible with the USB drive (seagate 4tb external NTFS USB 3.0)?
    Any insight or advice would be great. Thanks!

    By default the EX4 will scan the attached USB share for media.  This process takes all the CPU of the EX4 for long periods of time, and can also lead tot he creation of numerous metadata directories in your attached drive.  You should turn this off. In addition, if you use the USB drive for backups, the DEFAULT option for the EX4 is to commence backups when the drive is connected.  This setting can be turned off in the GUI setup for the backup jobs. In addiiton, in my experience, NTFS drives take more overhead than EXT formatted drives.

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