Solman : Auto confirmation of ticket status.

Question

Dear Experts,
In solution manager if the ticket status is in proposed solution for 15 days it should be confirmed automatically i'm using workflow so for 15 days i will use dead line monitoring but how to confirm the ticket from proposed solution is there anything like function module to confirm the ticket.  share your valuable thoughts or ideas regarding this issue.
Thanks and Regards,
Thirukumaran. R

Answer 1

i have used following function module,
FUNCTION ztest_auto_closure.
""Local Interface:
*"  IMPORTING
*"     REFERENCE(LV_HEADER_GUID) TYPE  CRMD_ORDERADM_H-GUID
  TYPES : BEGIN OF ty_crm_jcds,
          stat TYPE crm_jcds-stat,
          udate TYPE crm_jcds-udate,
          utime TYPE crm_jcds-utime,
          END OF ty_crm_jcds.
  DATA  : lt_crm_jcds TYPE TABLE OF ty_crm_jcds,
          wa_crm_jcds_1 TYPE ty_crm_jcds.
  DATA : lv_user_status TYPE crm_jcds-stat VALUE 'E0010'.
  SELECT stat udate utime FROM crm_jcds INTO TABLE lt_crm_jcds WHERE stat LIKE 'E%' AND inact = '' AND objnr = lv_header_guid..
  IF sy-subrc = 0.
    SORT lt_crm_jcds DESCENDING BY udate utime.
  ENDIF.
  READ TABLE lt_crm_jcds INTO wa_crm_jcds_1 INDEX 1.
  IF sy-subrc = 0.
    IF wa_crm_jcds_1-stat = 'E0008'.
      CALL METHOD cl_ai_sdk_sp_tools_helper=>set_status
        EXPORTING
          iv_user_status = lv_user_status
          iv_header_guid = lv_header_guid
          iv_commit      = 'X'.
    ENDIF.
  ENDIF.
ENDFUNCTION.
(code}
thanks and Regards,
Thirukumaran. R