Solman : Auto confirming the ticket

Question

Dear Experts,
    In solution manager ticket status (CRMD_ORDER) is in proposed solution for 2 days it should be changed automatically to confirmed is itpossible to change.  i'm using workflow here i will add deadline monitoring but i need the function modules to be used to auto confirm the ticket or send some codes related to this, can someone guide me on this.
Thanks and Regards,
Thirukumaran. R

Answer 1

i have used following function module,
FUNCTION ztest_auto_closure.
""Local Interface:
*"  IMPORTING
*"     REFERENCE(LV_HEADER_GUID) TYPE  CRMD_ORDERADM_H-GUID
  TYPES : BEGIN OF ty_crm_jcds,
          stat TYPE crm_jcds-stat,
          udate TYPE crm_jcds-udate,
          utime TYPE crm_jcds-utime,
          END OF ty_crm_jcds.
  DATA  : lt_crm_jcds TYPE TABLE OF ty_crm_jcds,
          wa_crm_jcds_1 TYPE ty_crm_jcds.
  DATA : lv_user_status TYPE crm_jcds-stat VALUE 'E0010'.
  SELECT stat udate utime FROM crm_jcds INTO TABLE lt_crm_jcds WHERE stat LIKE 'E%' AND inact = '' AND objnr = lv_header_guid..
  IF sy-subrc = 0.
    SORT lt_crm_jcds DESCENDING BY udate utime.
  ENDIF.
  READ TABLE lt_crm_jcds INTO wa_crm_jcds_1 INDEX 1.
  IF sy-subrc = 0.
    IF wa_crm_jcds_1-stat = 'E0008'.
      CALL METHOD cl_ai_sdk_sp_tools_helper=>set_status
        EXPORTING
          iv_user_status = lv_user_status
          iv_header_guid = lv_header_guid
          iv_commit      = 'X'.
    ENDIF.
  ENDIF.
ENDFUNCTION.
(code}
thanks and Regards,
Thirukumaran. R