Solution Import Failed

Question

I am trying to import a managed solution in a CRM, but following error occurs:
The solution cannot be imported because the queue entity contains a Ribbon definition, which is not supported for that entity. Remove the RibbonDiffXml node from the entity definition and try to import again
When I import the solution it doesn't give any error and completes the whole process, but at the end of import the whole import role backs and above mentioned error occurs.
Following is the screenshot of the error:
and following is the error message in log file:
Following above error message, I have made change in customizations.xml file and removed the <RibbonDiffXml> tag and then re-produced the solution. But this time I got a different error related to Dependency Calculation, screenshot is as follows:
Log in above case doesn't give any specific error, it just give a general error saying that error occurred.
In both cases the solution import completed but in the end import got rolled back.
Kindly help with this issue, it is very critical.

Answer 1

Thank you Saad.
Following is the XML definition of the Queue entity in my Development CRM:
<Entity>
<Name LocalizedName="Queue" OriginalName="Queue">Queue</Name>
<ObjectTypeCode>2020</ObjectTypeCode>
<FormXml>
<forms type="main">
<systemform>
<formid>{a96ce25b-0ba6-4862-a0df-537b9c4e0006}</formid>
<IntroducedVersion>1.0</IntroducedVersion>
<FormPresentation>0</FormPresentation>
<FormActivationState>1</FormActivationState>
<form>
<tabs>
<tab name="general" verticallayout="true" id="{6db25522-e754-4585-a071-3c151552131f}" IsUserDefined="0" ordinalvalue="0">
<columns>
<column width="100%" id="0">
<sections>
<section name="queue information" showlabel="false" showbar="false" id="{a6b7da11-e32c-4759-b349-af7b46c1cb9f}" IsUserDefined="0" ordinalvalue="0">
<rows>
<row>
<cell id="{9687b1b4-f340-42d9-a315-bd2929839614}" ordinalvalue="10005" solutionaction="Modified" />
</row>
<row>
<cell colspan="2" showlabel="true" rowspan="5" id="{1611dcc3-67fe-4db9-8799-d1f582d7caac}" ordinalvalue="10007" solutionaction="Modified" />
</row>
<row>
<cell id="{54c36cab-341a-3a8c-97c9-20cc695d7d39}" showlabel="true" locklevel="0" ordinalvalue="10001" solutionaction="Added">
<labels>
<label description="" languagecode="1033" />
</labels>
<control id="new_managerid" classid="{270BD3DB-D9AF-4782-9025-509E298DEC0A}" datafieldname="new_managerid" disabled="false" />
</cell>
</row>
<row>
<cell id="{32d58810-0a70-03b0-aac2-21044e2de006}" showlabel="true" locklevel="0" ordinalvalue="10003" solutionaction="Added">
<labels>
<label description="" languagecode="1033" />
</labels>
<control id="new_hod" classid="{270BD3DB-D9AF-4782-9025-509E298DEC0A}" datafieldname="new_hod" disabled="false" />
</cell>
<cell id="{7627244d-1258-4982-813c-940cde51bb47}" showlabel="true" locklevel="0" ordinalvalue="20004" solutionaction="Added">
<labels>
<label description="" languagecode="1033" />
</labels>
<control id="new_director" classid="{270BD3DB-D9AF-4782-9025-509E298DEC0A}" datafieldname="new_director" disabled="false" />
</cell>
</row>
<row>
<cell id="{a1614947-d7cd-055a-8b8a-281d73444b7a}" showlabel="false" ordinalvalue="20006" solutionaction="Added">
<labels>
<label description="" languagecode="1033" />
</labels>
</cell>
</row>
</rows>
</section>
</sections>
</column>
</columns>
</tab>
</tabs>
<Navigation solutionaction="Added">
<NavBar></NavBar>
<NavBarAreas>
<NavBarArea Id="Info">
<Titles>
<Title LCID="1033" Text="Common" />
</Titles>
</NavBarArea>
<NavBarArea Id="Sales">
<Titles>
<Title LCID="1033" Text="Sales" />
</Titles>
</NavBarArea>
<NavBarArea Id="Service">
<Titles>
<Title LCID="1033" Text="Service" />
</Titles>
</NavBarArea>
<NavBarArea Id="Marketing">
<Titles>
<Title LCID="1033" Text="Marketing" />
</Titles>
</NavBarArea>
<NavBarArea Id="ProcessCenter">
<Titles>
<Title LCID="1033" Text="Processes" />
</Titles>
</NavBarArea>
</NavBarAreas>
</Navigation>
</form>
<LocalizedNames>
<LocalizedName description="Information" languagecode="1033" />
</LocalizedNames>
<Descriptions>
<Description description="A form for this entity." languagecode="1033" />
</Descriptions>
</systemform>
</forms>
</FormXml>
<RibbonDiffXml>
<CustomActions />
<Templates>
<RibbonTemplates Id="Mscrm.Templates"></RibbonTemplates>
</Templates>
<CommandDefinitions />
<RuleDefinitions>
<TabDisplayRules />
<DisplayRules />
<EnableRules />
</RuleDefinitions>
<LocLabels />
</RibbonDiffXml>
</Entity>
and Following is the defintion of Queue Entity in the Production CRM, where I am importing my solution:
<Entity>
<Name LocalizedName="Queue" OriginalName="Queue">Queue</Name>
<ObjectTypeCode>2020</ObjectTypeCode>
<FormXml>
<forms type="main">
<systemform>
<formid>{a96ce25b-0ba6-4862-a0df-537b9c4e0006}</formid>
<IntroducedVersion>1.0</IntroducedVersion>
<FormPresentation>0</FormPresentation>
<FormActivationState>1</FormActivationState>
<form>
<hiddencontrols>
<data id="emailrouteraccessapproval" datafieldname="emailrouteraccessapproval" classid="{5546E6CD-394C-4bee-94A8-4425E17EF6C6}" />
<data id="outgoingemaildeliverymethod" datafieldname="outgoingemaildeliverymethod" classid="{5546E6CD-394C-4bee-94A8-4425E17EF6C6}" />
<data id="incomingemaildeliverymethod" datafieldname="incomingemaildeliverymethod" classid="{5546E6CD-394C-4bee-94A8-4425E17EF6C6}" />
</hiddencontrols>
<tabs>
<tab name="general" verticallayout="true" id="{6db25522-e754-4585-a071-3c151552131f}" IsUserDefined="0">
<labels>
<label description="General" languagecode="1033" />
</labels>
<columns>
<column width="100%">
<sections>
<section name="queue information" showlabel="false" showbar="false" id="{a6b7da11-e32c-4759-b349-af7b46c1cb9f}" IsUserDefined="0">
<labels>
<label description="Queue Information" languagecode="1033" />
</labels>
<rows>
<row>
<cell colspan="2" id="{255991d3-3d7c-488d-ab5f-59459ecd6c29}">
<labels>
<label description="Queue Name" languagecode="1033" />
</labels>
<control id="name" classid="{4273EDBD-AC1D-40d3-9FB2-095C621B552D}" datafieldname="name" />
</cell>
</row>
<row>
<cell id="{54c36cab-341a-3a8c-97c9-20cc695d7d39}" showlabel="true" locklevel="0">
<labels>
<label description="Manager" languagecode="1033" />
</labels>
<control id="new_managerid" classid="{270BD3DB-D9AF-4782-9025-509E298DEC0A}" datafieldname="new_managerid" disabled="false" />
</cell>
<cell id="{a66f8b6d-aed2-4449-9eaf-6debbf4b78be}">
<labels>
<label description="Owner" languagecode="1033" />
</labels>
<control id="ownerid" classid="{270BD3DB-D9AF-4782-9025-509E298DEC0A}" datafieldname="ownerid" />
</cell>
</row>
<row>
<cell id="{32d58810-0a70-03b0-aac2-21044e2de006}" showlabel="true" locklevel="0">
<labels>
<label description="HOD" languagecode="1033" />
</labels>
<control id="new_hod" classid="{270BD3DB-D9AF-4782-9025-509E298DEC0A}" datafieldname="new_hod" disabled="false" />
</cell>
<cell id="{7627244d-1258-4982-813c-940cde51bb47}" showlabel="true" locklevel="0">
<labels>
<label description="Director" languagecode="1033" />
</labels>
<control id="new_director" classid="{270BD3DB-D9AF-4782-9025-509E298DEC0A}" datafieldname="new_director" disabled="false" />
</cell>
</row>
<row>
<cell id="{9687b1b4-f340-42d9-a315-bd2929839614}">
<labels>
<label description="Incoming Email" languagecode="1033" />
</labels>
<control id="emailaddress" classid="{ADA2203E-B4CD-49be-9DDF-234642B43B52}" datafieldname="emailaddress" />
</cell>
<cell id="{a1614947-d7cd-055a-8b8a-281d73444b7a}" showlabel="false">
<labels>
<label description="" languagecode="1033" />
</labels>
</cell>
</row>
<row>
<cell colspan="2" showlabel="true" rowspan="5" id="{1611dcc3-67fe-4db9-8799-d1f582d7caac}">
<labels>
<label description="Description" languagecode="1033" />
</labels>
<control id="description" classid="{E0DECE4B-6FC8-4a8f-A065-082708572369}" datafieldname="description" />
</cell>
</row>
<row />
<row />
<row />
<row />
</rows>
</section>
<section name="incoming email" showlabel="true" showbar="true" locklevel="0" id="{65cea1b0-5dfa-4e0b-8b01-e6f89d7abdc8}" IsUserDefined="0">
<labels>
<label description="Incoming Email" languagecode="1033" />
</labels>
<rows>
<row>
<cell id="{ab457702-b8d1-458e-9c85-dfd80b7dd74f}">
<labels>
<label description="Convert to email activities:" languagecode="1033" />
</labels>
<control id="incomingemailfilteringmethod" classid="{3EF39988-22BB-4f0b-BBBE-64B5A3748AEE}" datafieldname="incomingemailfilteringmethod" disabled="false" />
</cell>
</row>
</rows>
</section>
<section name="email configuration" showlabel="true" showbar="true" locklevel="0" id="{9DE88AB0-DF45-463c-A91D-E4F9AF70B79D}" IsUserDefined="0">
<labels>
<label description="Email Configuration" languagecode="1033" />
</labels>
<rows>
<row>
<cell id="{e582170e-3060-a166-a6ce-b00d8a7e06b5}" showlabel="true" locklevel="0">
<labels>
<label description="Mailbox" languagecode="1033" />
</labels>
<control id="defaultmailbox" classid="{270BD3DB-D9AF-4782-9025-509E298DEC0A}" datafieldname="defaultmailbox" disabled="false" />
</cell>
</row>
</rows>
</section>
</sections>
</column>
</columns>
</tab>
</tabs>
<Navigation>
<NavBar></NavBar>
<NavBarAreas>
<NavBarArea Id="Info">
<Titles>
<Title LCID="1033" Text="Common" />
</Titles>
</NavBarArea>
<NavBarArea Id="Sales">
<Titles>
<Title LCID="1033" Text="Sales" />
</Titles>
</NavBarArea>
<NavBarArea Id="Service">
<Titles>
<Title LCID="1033" Text="Service" />
</Titles>
</NavBarArea>
<NavBarArea Id="Marketing">
<Titles>
<Title LCID="1033" Text="Marketing" />
</Titles>
</NavBarArea>
<NavBarArea Id="ProcessCenter">
<Titles>
<Title LCID="1033" Text="Processes" />
</Titles>
</NavBarArea>
</NavBarAreas>
</Navigation>
</form>
<LocalizedNames>
<LocalizedName description="Information" languagecode="1033" />
</LocalizedNames>
<Descriptions>
<Description description="A form for this entity." languagecode="1033" />
</Descriptions>
</systemform>
</forms>
</FormXml>
<SavedQueries>
<savedqueries>
<savedquery>
<isquickfindquery>0</isquickfindquery>
<isprivate>0</isprivate>
<isdefault>1</isdefault>
<returnedtypecode>2020</returnedtypecode>
<savedqueryid>{3a8191c3-d94e-4fd4-af8b-5bf29568a563}</savedqueryid>
<queryapi></queryapi>
<layoutxml>
<grid name="resultset" object="2020" jump="name" select="1" icon="1" preview="1">
<row name="result" id="queueid">
<cell name="name" width="300" />
<cell name="emailaddress" width="200" />
</row>
</grid>
</layoutxml>
<querytype>0</querytype>
<fetchxml>
<fetch version="1.0" output-format="xml-platform" mapping="logical" distinct="false">
<entity name="queue">
<attribute name="name" />
<attribute name="emailaddress" />
<order attribute="name" descending="false" />
<filter type="and">
<condition attribute="queueid" operator="eq" uiname="Customer Service" uitype="queue" value="{E59224C6-6379-E411-80C3-00155D6FA100}" />
<condition attribute="statecode" operator="eq" value="0" />
</filter>
<attribute name="queueid" />
</entity>
</fetch>
</fetchxml>
<IntroducedVersion>5.0.0.0</IntroducedVersion>
<LocalizedNames>
<LocalizedName description="My Active Queues" languagecode="1033" />
</LocalizedNames>
</savedquery>
</savedqueries>
</SavedQueries>
<RibbonDiffXml>
<RibbonNotSupported />
</RibbonDiffXml>
</Entity>
They seem different as per code. Kindly help me sort out how to resolve this issue.