Solution Manager: documentation of Retrofitting transport requests

Hi All
I would know if anyone has implemented retrofit functionality in SAP Solution Manager? The documentation for this functionality is very poor in sap service market place and I would improve my knoleges for a new project.
Thank you for collaboration.
Best regards
giovanni

Hi Giovanni,
I was about to ask the same question, i am investigating on Retrofit and i confirm that documentation is very poor...
Here are the informations i found :
Retrofit functionalities :
It is native after SP12 and completly usable after SP14
SP16 most of the bugs are corrected.
If you encounter some issue during functional implementation you can read these 3 OSS notes to help you.
- Note 1264918 -> Corrections for retrofit list
- Note 1250430 -> Retrofit usability
- Note 1246877 -> Performance problems displaying
retrofit list
I woul like to know how we can manage retrofit but it is hard like searching the Graal

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Mutsaddi,
With reference to the upload process, understanding that it is a bit of a pain but the context of the docuements to the respective project objects is necessary as the underlaying technoloogy (knowledge wharehouse) merely holds the documents but they need to be linked, logically to some part of the Solar T-Codes or RMMAIN T-Code to have any relevence to the activities that you are going to use them in or have re-use for them at a later point.
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Hi Paul
The only way is to use the IMG. I have just completed this via the IMG info. BUT, it is not that simple.
Make sure your RFC's are trusted and that you have SAP ALL during config.
I hope this will help:
Setup Service Desk
Steps to follow while configuring support desk.
1) Implement the note 903587 .
2) Create all the relevant RFC objects in the satellite system and add the appropriate logical components using transaction SMSY.
3) Check all the objects in the table BCOS_CUST using transaction SM30.
Appl : OSS_MSG
+ :W
DEST :BACK RFC NAME (for solution manager system keep this field as 'NONE')
+ :CUST 620
+ :1.0.
*4) Check whether the BC sets are activated or not using the transaction SCPR20.If the BC sets are not activated then implement the note 898614.The steps to activate the BC sets are described below
4.1) Activate SOLMAN40_SDESK_BASICFUNC_000 BC Set.
4.2) Activate this in expert mode with option u201COverwrite everythingu201D.
4.3) Activation of the following components has to be done by replicating the previous steps
3.1) SOLMAN40_SDESK_TPI_ACT_AST_001
3.2) SOLMAN40_SDESK_ACTIONLOG_001
3.3) SOLMAN40_SDESK_ACT_ADVCLOSE_001
3.4) SOLMAN40_SDESK_TEXTTYPES_001
*Depends upon the number of inactive BC set objects that we have after the upgrade.
4.4) if the actions mentioned in 4.3 are not listed while executing the transaction SCPR20, then implement the note 898614.In the source client 000 of the solution manager system create a transport request using transaction SE09, unpack the file 'PIECELIST_SERVICE_DESK_INIT.ZIP' from the attachment of the note. Copy the contents of the file 'PIECELIST_SERVICE_DESK_INITIAL.TXT' to the transport request. And activate the actions. Use transaction SCC1 to import the transport request to the solution manager client. If any short dump occurs during the activation, implement the note 939116.
5) Check whether the number range is set correctly. If not set the number ranges of basic notification (ABA) and the support desk message (Service transaction SLFN).To be able to use the same number ranges for both message types, the internal number range for basic notification (ABA) must correspond to the external number range for the support desk message.
Number ranges for ABA notifications
5.1) create an internal and external number range using transaction DNO_NOTIF.
5.2) assign number range intervals to groups internal and external.
5.3) SLF1 is the internal number range group
5.4) SLF2 and SLF3 is the external number range interval
5.5) Use transaction DNO_CUST01 to assign message categories to the number range.
5.51) Go to transaction DNO_CUST01
5.52) From the GOTO menu select the menu item DETAILS
5.53) Now you can assign the number range of basis notification (ABA) into the notification type.
The number range for ABA notification is 12 characters in length and to make it compatible with the CRM service transaction insert 2 ZEROES at the beginning.
Number ranges for Support Desk notification
5.54) Use transaction CRMC_NR_RA_SERVICE, and define the internal and external number ranges. Intervals must correspond to the intervals of the basic notifications (ABA notification).
5.6) Then assign both the external and internal numbering
5.61) Go to SPRO and then to SAP Solution Manager
5.62) Then select General Settings and then select Transaction types
5.63) Select the transaction type SLFN and then select the menu item DETAILS from the GOTO menu.
5.64) In the Transaction Numbering block, assign the internal and external number range. The Number Range object should be CRM_SERVIC.
5.7) To view the priorities use transaction DNO_CUST01 and select the notification type as SLF1 and then select priorities from the left pane of the screen. The priorities of the first four cannot be deleted, but new priorities can be added.
6) Check the Action profiles for ABA Notifications (Action profiles are used for synchronization of ABA notification with the CRM Service transaction).
6.1) To check the action profiles use the transaction SPPFCADM and select the application type DNO_NOTIF then select u2018DEFINE ACTION PROFILE AND ACTIONSu2019.
6.2) Select the item u2018SLFN0001_STANDARD_DNOu2019 and then from the menu GOTO, select the menu item DETAILS.
7) The Action profile u2018SLFN0001_STANDARD_DNOu2019 has to be assigned to the message category SLF1 (ABA notifications) using the transaction DNO_CUST01.
8) The action profile for the support desk message can be set to u2018SLFN0001_ADVANCEDu2019.
8.1) From SPRO select SAP Solution Manager then Scenario Specific Settings.
8.2) Select the item Service Desk and then to general settings.
8.3) Execute the category u2018Define Transaction Typesu2019.
8.4) Select the transaction type as SLFN
8.5) From the GOTO menu select the menu item u2018DETAILSu2019 and assign the action profile as SLFN0001_ADVANCED .
9) Activate the partner/ Organization
9.1) Go to CRM->MASTER DATA->BUSINESS PARTNER->INTEGRATION BUSINESS PARTNER ORGANIZATION MANAGEMENT->SET UP INTEGRATION WITH ORGANIZATIONAL MANAGEMENT.
9.2)Find the entries starting with HRALX
HRALX-HRAC WITH VALUE 'X'.
HRALX-OBPON WITH VALUE 'ON'.
HRALX-PBPON u2018ONu2019.
HRALX-MSGRE u2013 u20180u2019.
9.3) If entries are not found create it.
10) Generate Business partner screens
10.1) Go to transaction BUSP.
10.2) Execute the report with the following parameters
CLIENT - Client in which business partners should be created (solution manager client)
APPLICATION OBJECT-
SCREEN - *
Generate all/ selected screens - All screens.
delete sub screen containers -
11) implement SAP note 450640.
11.1) Go to transaction SA38 and select the report CRM_MKTBP_ZCACL_UPDATE_30.
11.2) Execute it with test mode box unchecked.
If a new relationship is to be created then steps 12 and 13 has to be followed
12) To create a relationship category
12.1) Go to transaction BUBA
12.2) Select the entry CRMH00: Undefined relationship
12.3) click on copy
12.4) Rename CRMH00 to ZCRMH00.
12.5) CREATE A RELATIONSHIP CATEGORY.
IN GENERAL DATA FILL LIKE ' FROM BP1 : HAS THE ACTIVITY GROUP '.
' FROM BP2 : IS A PART OF ATTUNE
13) Add the relationship category to the support team partner function
13.1)Use SPRO
IMG GUIDE->SAP SOLUTION MANAGER->SCENARIO SPECIFIC SETTINGS->
-> SERVICE DESK->PARTNER DETERMINATION PROCEDURE->DEFINE PARTNER FUNCTION.
13.2) FIND THE PARTNER FUNCTION SLFN0003 (SUPPORT TEAM).
13.3) In the field relation ship category, Select the newly created relationship category and save.
14) Steps 12 and 13 should be repeated for various business partner types like sold-to-party, message processors if new relationship is to be created for the respective business partner types.
15) Create a new access sequence for the support team determination
15.1) Go to the following IMG Path: SAP Solution Manager Implementation Guide ->
SAP Solution Manager -> Configuration ->
-> Scenario Specific Settings ->Service Desk -> Partner Determination Procedure ->
->Define Access Sequence
15.2) Click on New Entries
15.3) Define a new access sequence with sequence name as u2018Z001u2019 and description u2018NEW BP RELATIONSHIP ACTIVITY GROUPu2019
15.4) Create an new Individual Access with the following value:
u2022 Batch Seq: 10
u2022 Dialog Seq : 10
u2022 Source : Business Partner Relationship.
u2022 Detail on the source:
u2022 Partner Function : Reported By (CRM)
u2022 Mapping/restrictions
u2022 Flag Mapping/definition for partner being Searched
u2022 Partner Function in Source: Support Team (CRM).
Save it.
This Access Sequence will give us the Partner which has the relationship assigned
to the Support Team in the Reported By partner data.
16) Adapt the partner determination schema/Function
16.1) Go to the following IMG Path: SAP Solution Manager Implementation Guide ->
SAP Solution Manager -> Scenario Specific Settings ->Service Desk ->
-> Partner Determination Procedure -> Define Partner Determination Procedure.
16.2) The two options to adapt partner determination schema are
16.21) Adapt the standard Procedure (SLFN0001) or to create a new one by copying the standard one.
16.22) select the line starting with SLFN0001 or the newly created procedure.
16.23) Double Click on Partner Function in Procedure.
16.24) Select the Partner Function "Support Team", and click Details.
16.25) in the detail view only change the Partner Determination/access Sequence to
the one we've just created. Save your entry.
17) Create a root organizational model.
17.1) Go to the following IMG Path: SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Configuration-> Scenario Specific Settings ->Service Desk -> Organizational Model ->Create a Root Unit for Your Organizational Structure.
17.2) creating an organizational unit by entering the data in the BASIC DATA tab.
17.3) enter the organizational unit, the description and save it.
18) Create the support team organization
18.1) go to the following IMG Path: SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Scenario Specific Settings ->Service Desk -> Create Organizational Objects in the Organizational Structure. Or use transaction (PPOMA_CRM).
19) Create the business Partners.
19. 1) Key users- End user (Business Partner General) ,Address should be specified.
19.2) go to the transaction BP.
19.3) create a new Person, Select the role: Business Partner (Gen).
For Identification of the key user
19.31) click on the identification tab
19.32) enter a line in the identification number formatted as follows
IDTYPE : CRM001.
Identification number : <SID><INSTALL NUMBERS><CLIENT><USERNAME>
eg: USER NAME : USER1.
CLIENT : 100.
SID : ER1.
INSTALL NUMBER : 123456789.
IDENTIFICATION NUMBER : ER1 123456789 100 USER1.
20) Message Processors- Support Team members .
20.1) they should be created first as the users in the corresponding client of the solution manager.
20.2) As business partners they will have the role 'EMPLOYEE'.
20.3) Go to transaction BP .
20.4) Create New Person with the role employee.
20.5) In the Identification tab you should enter the user name in the employee data/User Name.
eg: username: proc1
enter proc1 in the field User name.
21) Organizational Business Partner- Organizational BPS have the same country in there main address tab. They should be created through the organizational model. Business partner corresponding to the root organization have the role 'SOLD TO PARTY'.
22) Assign the business partners (Message Processors) to the previously created support team.
22.1) Go to transaction PPOMA_CRM.
22.2) Select the support team 1.
22.3) Click on create
22.4) select position
22.5) call it 'MPROC_T1/Message Processors for team 1
22.6) Replicate it for the other support teams.
22.7) Select the position MPROC_T1/Message Processors for team1 and click assign,
choose owner/Business Partner find and select the business partner
22.8) Validate and Save it.
22.9) If the assignment of business partner is not possible then implement the note 1008656
Or 997009
23) Create the iBase component
23.1) IMG Path: SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Basic Settings -> Standard Configuration of Basic Settings -> Solution Manager -> iBase -> Initially Create and Assign the Component Systems as iBase Components.
23.2) or use the transaction IB51 to create the installed base.
23.3) it is also possible to create the SOLUTION_MANAGER, select the solution and go to menu Edit -> Initial Data Transfer for iBase.
24)Assign Business Partners to iBase Components
IMG Path: SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Basic Settings
-> SAP Solution Manager System ->ServiceDesk-> iBase -> Assign Business Partners to iBase Components.
*--optional--
If you want to be able to assign the System Administrator: Go to the IMG: SAP Solution Manager Implementation Guide -> Customer Relationship Management -> Basic Function -> Partner Processing -> Define Partner Determination Procedure.
Select the entry "00000032 Installed Base/IBase" and double click on Partner Functions in Procedure.
Then copy the Entry "Contact Person (CRM)" to a new entry with the partner Function "System Administrator (CRM)" , save it.
Go back to transaction IB52, select a component, and Goto -> Partner, you should be able
now to assign the partner Function "System Administrator".
25) Assign the SAP Standard Role to the user. Message Creator should have the role : SAP_SUPPDESK_PROCESS.
26)Define the transaction variant for the message processors
Go to the following IMG Path: SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Configuration -> Scenario Specific Settings ->Service Desk -> General Settings -> Specify User Selection Variant.
Here we will create variants for the central message processing transaction CRM_DNO_MONITOR.so that the user will have direct access to there dedicated message.
27) Go to transaction PFCG
27.1) Enter the role name as Z_MSG_PROCESSORS and choose single role.
27.2) Give a description Message Processor role and save it.
27.3) Go to the menu tab and choose add report
27.4) select the report type : ABAP Report
27.5) And in the report enter the report name as 'CRM_DNO_SERVICE_MONITOR'.
27.6) Enter the previously created variant.
27.7) flag the skip initial screen box.
27.8) flag the SAPGUI for windows.
27.9) Create a new transaction with tcode starting with Y or Z.
27.10)Display this transaction and check the values at the bottom of the screen
in the subscreen Default Values, you should have the following parameters:
u2022 D_SREPOVARI-REPORT = CRM_DNO_SERVICE_MONITOR
u2022 D_SREPOVARI-VARIANT = MY_TEAM_MSG
u2022 D_SREPOVARI-NOSELSCRN = X
And also all the user should have the correct role.

Solution manager for ABAPers

Hi All,
Can you please explain me the importance of Solution Manager in an ABAPer's perspective? In which phases of Solution manager, does an abaper come into picture?
Thanks in advance.

Hello,
As per my understanding, ABAPer need not to work on Solution Manager, except for creating transport requests. It is a wonderful tool by SAP but only for BASIS guys.
In our project, we even don't create the Transport request so we need not to login to Solution Manager(SM). We request our Basis coordinator for Transport and they create the same for us.
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Hi.
We want to use the CHARM functionality of Solution Manager to improve our transport operations. We have several customers and expend´s a lot of time making tranports to different systems.
I don want to activate CHARM completely. Which activities do i must perform, and which activities do i must leave ?
Regards
Alvaro

Hi Avinash
This is the Business Scenario: Our company is using SAP Solution Manager to perform monitoring and administration activities for over than 30 customers.
Dayly we espend over 85% of the basis team time making transport for all of the customers. We decide to set some internal politics to bundle transports, stablishing several releases of them, at specific hours of the day. So we want to use SOLMAN`S change logistics instead of CHARM Scenario to control and improve this activitiy, releasing time to perform other activities.
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Alvaro

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I need documentation of Solution Manager, can any one help me out in getting solution manager documentation, mail me at [email protected]
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Hi..
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/ce89c290-0201-0010-5985-dd64605111fd
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/ce89c290-0201-0010-5985-dd64605111fd
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/2a92c290-0201-0010-4b8f-a2aaaa3b822e
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/b298c290-0201-0010-19bb-b6d1356419f1
/people/community.user/blog/2007/08/30/customizing-synchronization-using-sap-solution-manager-part-1
/people/doreen.baseler/blog/2007/03/21/creating-and-assigning-blogs-to-topic-sap-solution-manager
/people/sapna.modi/blog/2007/05/06/sap-solution-manager--roadmaps-introduction-part-i
/people/community.user/blog/2006/12/07/organize-and-perform-testing-using-solution-managerhttps [original link is broken]://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/ce89c290-0201-0010-5985-dd64605111fd
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/ce89c290-0201-0010-5985-dd64605111fd
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/2a92c290-0201-0010-4b8f-a2aaaa3b822e
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/b298c290-0201-0010-19bb-b6d1356419f1
/people/community.user/blog/2007/08/30/customizing-synchronization-using-sap-solution-manager-part-1
/people/doreen.baseler/blog/2007/03/21/creating-and-assigning-blogs-to-topic-sap-solution-manager
/people/sapna.modi/blog/2007/05/06/sap-solution-manager--roadmaps-introduction-part-i
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Hi Nilesh,
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You will have to load the Unicode kernel and here is the link to OSS where you can get get the download of SOLMAN for AS/400
https://websmp110.sap-ag.de/solutionmanager , then choose this one: ZIP 51033506_7 NW 7.0 SR3 UC-Kernel 7.00 OS/400 Info 550479 24.04.2008 .
The install manuals are out there as well.

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We are planning to integrate Peregrine's ServiceCenter 6.0 (HP product) with SAP Solution manager service desk and change request management.
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u2022     I would like to know whether anyone has integrated Peregrineu2019s service center with Solution manager before? What is your advice?
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Hello MeiYen Cheng ,
SAP Solution Manager can be integrated with a Third Party Service Desk tool.
As of Release 4.0, SAP Solution Manager includes an open interface for exchanging messages with help desk systems from other providers. The purpose of the open interface is to act as a central access point for reporters and support employees. It allows you to integrate the SAP Solution Manager service desk into existing help desk systems. Messages are exchanged via Web services for simple, flexible, and platform-independent operations.
I have attached a PDF file here which explains the scenario.
For more information on SAP Solution Manager service desk please refer to the SAP Help Portal (help.sap.com -> SAP Solutions -> SAP Solution Manager -> SAP Solution Manager [current release] [Choose language] -> Service Desk).
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Hi all,
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It creates one transport request for ABAP changes and another for configuration changes. You use whichever one you need to make the required changes. Later in the process, when you perform the "Complete Development" on the Normal Correction, Solution Manager will delete any Transport Tasks or Transport Requests that you did not use.
Having said all of that, I ofen get the error "System cancel RFC destination SM_TSHCLNT030_TMW, Call TR40_ORDER_DELETE: Trying to establish a connection using RFC destina tion SM_TSHCLNT030_TMW" when Solution Manager tries to perform this action. I end up having to delete the empty Transport Tasks and Transport Requests manually on the satellite system in order to be able to "Complete Development" on the Normal Correction. For Urgent Corrections, the equivalent process works fine.

Solution Manager with SLD Question

Hi,
We have SM 4 and PI 7.0 BI 7.0 both system SLD are configured with solution manager 4.0, including Transport setup as well... The question is how to check that system are configuration I want to check everying is ok in Solution Manager is working perfect ?
How to configurion that SM... any special Transaction code or not ?
please advised
Thanks

T A,
check out
[https://websmp208.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000718044&]
[https://websmp209.sap-ag.de/~sapidb/011000358700000048292009F/]
Hope this helps.
Manoj

Integration Solution manager with R/3

Hi,
We are looking for possibilities to implement Solution manager as a replacement for our current notification system.
Is there any possibility in Solution manager to communicatie with objects in R/3?
What we want is to post hours in Solution manager on notifications/incidents/service request (or whatever you call it) with a direct link to an Order or Project in R/3? Is this possible?
thanks for your information.

Hi
its seems what you are talkng about is change management and moreover integration with service desk
what happens?
a problem occurs in R/3 for e.g with a report or alv output needs to be modified...end userr raises ticket in R/3
a servic desk ticket created in solman
now the help or support team raises a change request and then a change developer log from solman to r/3 dev environ to work
and later on with solman change management workflow it goes till PRD where end user test
i hope this is what you want or looking for ..
you can check the flow here
/people/dolores.correa/blog/2009/07/22/change-request-management-scenario-usual-questions-and-known-errors
https://websmp104.sap-ag.de/~sapidb/011000358700000086572008E.sim
https://websmp104.sap-ag.de/~sapidb/011000358700000872622009E.zip
https://websmp104.sap-ag.de/~sapidb/011000358700000872592009E.zip
hope it helps
regards
prakhar

CHaRM-Handling old transport request before CHARM was activated.

Hi All,
Recently i just activated CHARM in solman-SM1 for new a project implementation. This CHARM was setup in in such a way that it tie to one of the local IMG project EPROJ in developmemnt-DEV. Now i have one concern and that is those transport requests where created before i activated CHARM.
These old transport requests were crerated directly in DEV without project assigned. Therefore, we tried to assign IMG project EPROJ (the same IMG project setup in CHARM) into those old transport request manually.
Problem : When i tried to perform released step in CHARM tasklist it says that "No transport request found"
Question : How do i make CHARM to pickup those old transport requests?
Really appreciate your feedback as there are a lots of old transport request which needed.
Thank you.

Hi,
If you use Change Request Management, you should always use Change Request Management means to create transport requests; that is, create transport requests in a change transaction or in the task list.
Manually registered transport requests can be assigned to a task list only, not to a change transaction. If you use change transactions ,,,,the system does not take into account transport requests that you added manually.
This note is what you want
Note 1150426 - Registering transport requests in ChaRM
Hope it solve ur problem completely.
Regards
Prakhar

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Details from slides are:
Using a XML interface business process documentation of external sources like MS Excel, Lotus Notes can be efficiently imported in SAP Solution Manager
Data transfer process flow:
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Nischal

Hello,
You can find links to many interesting documents and also some troubleshooting guides at https://wiki.sdn.sap.com/wiki/display/SM/Maintenance+Optimizer
Best regards,
Miguel Ariñ

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How can I configure Solution Manager to get
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I have read the Solution Manager documentation, and it is cryptic for newbie starter
Any help or pointers to someone who has done this before, will be very valuable.
regards
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How do you get CCMS Alerts and E2E, can you elaborate or point me the steps/docs....
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Solution Manager: documentation of Retrofitting transport requests

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