Solution Manager VAR S-User Permissions

Hello all,
i need to create a S-User for My VAR Solution Manager that i will install.
can you tell what are the permissions of that user, or where can i find documentation about it?
Thank you
Oscar

As I said, it will depend on the scenarios you will configure.
For the installation, you will not need any. When it comes to the configuration (SOLMAN_SETUP) you'll need the authorizations in SMP for S-User.
You can also check here:
Home - SAP Solution Manager Setup - SCN Wiki
Check the prerequisites at these Guide:
https://service.sap.com/~sapidb/011000358700001119962013E.pdf
https://service.sap.com/~sapidb/011000358700001120342013E.pdf
Regards

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Installing license for solution manager in DS (user/PW : sap*/pass)

Dear Experts,
I need to install license for the solution manager in the Discovery system 3.
I made 3 mistakes while logging in, so, the user/PW : sap*/pass can't logon to the system.
Can you please help me find how to log on to the client 001 of the solution manager when the user: sap* and PW : pass is unable to log on?
Thanks
Regards,
Sudeep

Hi Sudeep,
As per the Quick guide for V3, to login to Solman Client 001, the user /pw - : sap*/admin123
Since the sap* is locked, login with admin/admin in client 001 and unlock the required user account.
R,
Chaitra

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Hi All,
In solution manager can change request type as a "New user creation" or "User authorization Change".
So that we can keep track of New user creation or change in authorization that are created in respective R/3 system.
The process flow is same like change management for developement correction or customization correction.
Please give me your comments. It will be very valuable for me.
Thanks in advance.
Ravindra Nikam

As I said, it will depend on the scenarios you will configure.
For the installation, you will not need any. When it comes to the configuration (SOLMAN_SETUP) you'll need the authorizations in SMP for S-User.
You can also check here:
Home - SAP Solution Manager Setup - SCN Wiki
Check the prerequisites at these Guide:
https://service.sap.com/~sapidb/011000358700001119962013E.pdf
https://service.sap.com/~sapidb/011000358700001120342013E.pdf
Regards

Connection From Satellite System to Solution Manager for key users

Hi All,
Can anybody suggest which RFC connection/destination should be maintained in BCOS_CUST table under satellite system to connect to Solution Manager.
1. SM_SSMCLNT010_TRUSTED
2. SM_SSMCLNT010_BACK
I don't want user to Login to solution manager while creating a support message. They should create a support messsage seamlessly from satellite system.
Any help is greatly appreciated.
Thanks...

Thakur,
Sorry for the cryptic answer back there - read it myself and it didn't make much sense to me either so here we go with the seamless way to allow users to create service messages.
There are 2 ways to do this - 1 way is to use a connection like the 'BACK' connection but if you do this - all user tickets entered will have the username of the 'BACK' connection logon id as the message creator. The other way is to use the trusted connection so the userid of the person logging the message is transfered with the created ticket.
I will assume that you want to preserve the unique userid and use trusted connections. So here we go:
Step 1 - Go into BCOS_CUST on the Satelite and put in your TRUSTED RFC Connection as the detination for the Service Messages - either use the one that Solman created when generating or make your own ABAP Trusted Connection.
Step 2 - All users in Satelite and in Solution Manager need to have Authority Object S_RFCACL assigned to their userid's so they can use the Trusted RFC Connection (this is not in SAP_ALL or SAP_NEW).
Step 3 - All users that will use this method of creating service tickets need both a userID and a BP with the respective system keys to allow them to enter tickets for those Satelites.
That is all there is to it assuming that all issues with Trusted Connections have been worked through already (test this in SM59 by going to your 'TRUSTED' connection on the Satelite and execute the RemoteLogon button - you should be sent to the Solution Manager with out having to logon).
If this answers your question, please set this message to answered.
Edited by: David Milliken on Jan 25, 2008 1:55 AM

SOLUTION MANAGER - VAR Scenario - Attributes are not transfered

Hi Solman Gurus
I have an issue regarding connection between Customer and VAR solman.
IThe connection is established following document How To Setup ServiceDesk 2 ServiceDesk Connection Nov 09.pdf.
The problem is in VAR Solman.
When message is transfered from Customer solman to VAR solman the following attributes are not transfered:
Sold-to party, Reported by, Support Team, Message Processor.
The Ibase is configured in both systems. When message is posted from satelite to Customer Solman all this attributes
are transfered. In the next steep, when message is transfered from Customer solman to VAR solman this attributes remain
empty in VAR Solman.
What confugration is missing in VAR Solman?
Thank you in advance
Marko

Hello Marko,
How did you define the value mapping? Automatically or manually?
Have you checked that Incoming and outgoing value mapping has been created in both systems?
Are you copying the values or taking an other action?
Could there be a rule that is setting the value to space?
I'd take a closer look at your value mapping and make sure incomming and outgoing have been defined properly on each system and make sure the rule is correct, and its not taking some unexpected action like set the value to blank when you wanted to copy it.
Regards,
Paul

FAQ - SAP Solution Manager for VARs

You can find further technical questions around configuration & functionalities in a comprehensive
FAQ to SAP Solution Manager for VARs.
This FAQ covers questions and answers around:
    > SAP Solution Manager, enterprise edition
    > SAP Solution Manager VAR setup: configuration of Service Desk
    > Work Center Service Desk: functions & configuration
    > Work Center System Monitoring: setup of SAP EarlyWatch Alert
You can access the FAQ directly thru the following link [FAQ - SAP Solution Manager for VARs|http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000722612&_OBJECT=011000358700000490172009E].
Navigation path: SAP Service Marketplace > SAP Support Portal > SAP Support Infrastructure > SAP Solution Manager > SAP Solution Manager for Partners > Information for Service Provider > Training and HowTo Documents > Administrator
Please notice: The FAQ will be updated from time to time.
Edited by: Susanne Schlehf on May 4, 2009 2:48 PM
Edited by: Susanne Schlehf on May 18, 2009 12:56 PM

Hello Richard,
(1) regarding network connections see document [Draft:Technical Support Network Connections for VAR Scenario|http://service.sap.com/~form/sapnet?_SHORTKEY=00200797470000089947&_OBJECT=011000358700000880802009E] as overview and with a lot of detailed information.
(2) yes, you have to setup once all your customer connections at the beginning but then only add/remove with customer contract changes
(3) the workaround by sending by email can handled a anexception. EWA has to be done for productive systems like nowadays done by SAP. Additional EWA services could meas additional business case for a VAR - that's contract between VAR and customer.
(4) whatever you think may be a business to sell - do it ! (and get a monetary bonus from your boss
Kind regards
Heinrich

Forward message between CUSTOMER Solution Manager to VAR Solution Manager

Hello,
we have configured our solution manager for VAR enviroment.
Now we need to connect the customer solution manager to our VAR solution manager to forward the message opened at customer site.
In Solution Manager VAR documentation I found 2 documents (How To: Setup Service Desk 2 Service Desk (Demo) https://websmp207.sap-ag.de/sapidb/011000358700000129912009E.ZIP and How To: Einrichtung Service Desk zu Service Desk Verbindung https://websmp207.sap-ag.de/sapidb/011000358700000025722009D.PDF) but they are not very clear.
Did anyone setup this configuration?
Thanks
Andrea

>
Solution Manager wrote:
> In Solution Manager VAR documentation I found 2 documents
> (How To: Setup Service Desk 2 Service Desk (Demo) https://websmp207.sap-ag.de/~sapidb/011000358700000129912009E.ZIP and
> How To: Einrichtung Service Desk zu Service Desk Verbindung https://websmp207.sap-ag.de/~sapidb/011000358700000025722009D.PDF) but they are not very clear.
Hi Andrea,
- What's not clear?
- What information is missing in the documents?
Just post your questions here in the forum.
(I have not yet configured it on my own.)
Best regards,
Ruediger

Support Message Status should default to Incident in Solution Manager

Hi Friends
Need your Help!!
I need to change the Priority settings set for the support message in Solution Manager , If a user logs a support message in the ECC system (production) with any priority (low, medium, high, very high etc.) it should default to Incident in Solution manager.
From there the client wants to classify the Priority as per his requirement in Solution Manager.
The current settings are like below
For a Low Priority it is defaulting to Incident
For a Medium Priority it is defaulting to 1: Bug P1-2
For a High priority it is defaulting to 2: Bug P3-4
For a Very High Priority it is defaulting to 3: Bug P5-10
Really appreciate your help, many thanks.
Kind Regards,
Vattikonda.

Hi
thank you for response.
It is the clients requirement to default the priority status to Incident if a support message is created from a managed system (ECC).
for e.g,
An user creates a support message in ECC production client giving the relevant input and he selects the priority as High, this created message should default to Incident in solution manager.
please see how the current settings are from my earlier at the bottom..
Kind Regards,
Sandeep.

Cannot run HP QTP 11 in integrated mode with Solution Manager 7.1

Hi,
I have setup qtp to work with solution manager 7.1. QTP works in standalone mode with no issues. as soon as I try and use it in integrated, i.e. launch qtp from solution manager, the message "failed to start external test tools quicktest professional" displays. When I click the back button the message "error during method call in OLE API" displays.
Using qtp in integrated mode worked previously on the solution manager 7.1 system. Since the solution manager 7.1 system was moved to a new datacenter it stopped working. I am not sure if this could have had an impact.
I have tested qtp with several different solution manager boxes and it works perfectly in integrated mode. please advise what server side settings i need to consider to solve the issue.
Sincerely,
David
Edited by: David Snyman on Mar 2, 2012 7:38 AM

Hi Sida,
Can you check SapLogon.ini file maintaining below location please.
let me know it resolve the isse, can you forward your details to <email removed by moderator>
looking forward your response.
Regards
Naveen
File Location
Use
C:\Windows\saplogon.ini
Enable QTP to identify the Solution
Manager Server
C:\Users\nav\AppData\Roaming\SAP\Common\saplogon.ini
Auto log on to SAP Systems for testing
C:\SAP\FrontEnd\SAPgui\saplogon.ini
Set Record and Run settings in QTP for
64 Bit OS
C:\Program Files
(x86)\SAP\FrontEnd\SAPgui\saplogon.ini
Set Record and Run settings in QTP for
32 Bit OS
Message was edited by: Manish Kumar

Mass role assignment in solution Manager

Hi ,
Some body can please letme know How we can assign roles ( .> 20 roles ) through solution Manager for a user
how we can assign same role simeltaniouslly for different users through solution solman

Hi,
Please refer the link mentioned
https://websmp205.sap-ag.de/solutionmanager
http://service.sap.com/upgrade
Hope this will help you, revert if you need any more infor.
Best Regards,
Sachin.

Delete the old CUA and build a new CUA on the Solution Manager

Hello together,
I'm about to delete the old CUA and build a new CUA on the Solution Manager.
The users are in multiple systems almost the same.
This raises the following questions:
If I export the printers from the old CUA in a file and import into the new CUA (Solution Manager, then the printer can be administered directly in Solman?
Furthermore, if I depended on the second or third child System and attached to the new CUA, the user description data are not overwritten, as bsp: with the description data of the last-connected system?
By delete the CUA child system in which users are blocked. Can you handle it?
I thank you in advance
Mirsad

> If I export the printers from the old CUA in a file and import into the new CUA (Solution Manager, then the printer can be administered directly in Solman?
-->the assignment of printers, not the printers themselves of course....
> Furthermore, if I depended on the second or third child System and attached to the new CUA, the user description data are not overwritten, as bsp: with the description data of the last-connected system?
If you mean adress data, already existing adresses are not overwritten. Such users will show up in scug as 'identical' or different' and can be handled accordingly.
> By delete the CUA child system in which users are blocked. Can you handle it?
Users without assignement to the central system get a global lock if the cua is removed in the central system. They still exist in usr02 in the central system, but with the global lock flag as indication, that they existed only for adminstrative means. The local lock flags in the child systems stay untouched. So if you take over these users into the new CUA they get the correct lock flag form the child system.
b.rgds, Bernhard

Guide for Solution Manager

Can some one guide me about a new book or guide for using the Solution Manager?
Basically the "how-to" kind of information...even PDF documents would also be appreciated.
Pl reply.
Thanks

hi,
Just view the SAP tutor files available on sap marketplace(SMP login req)
Goto Service.sap.com
knowledge exchange on the left hand side you will have solution manager option
expand the same select 4.0 version(lastest)
Then you can select the learning map whichever applicable to you.
https://websmp204.sap-ag.de/support
Also visit the following links,
Weblogs Related to Solution Manager
/people/community.user/blog/2006/12/07/organize-and-perform-testing-using-solution-manager
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/webcontent/uuid/16eaf8ea-0c01-0010-c1af-b3febfa33574 [original link is broken]
/people/sapna.modi/blog/2007/06/28/sap-solution-manager-40-project-management--business-blueprint-phase-part-iii
/people/sapna.modi/blog/2007/05/06/sap-solution-manager--roadmaps-introduction-part-i
Please reward points.

Creating a new user in solution manager?

Dear All,
How to create a new user in solution manager for creating an incident?

prathish5,
I did this in our SolMan by following the instructions provided by a SAP document called: "Service Desk VAR Setup Master Data". I got it from the Support Portal, though I can't seem to find it now so I can't provide a link at this time.
Anyway, assuming that your SolMan is already able to download your master data (and/or your customers', if you are a VAR), these are the steps suggested by the guide:
1) The message creator (aka Key User) should have the following authorization roles:
SAP_SUPPDESK_CREATE
SAP_SUPPCF_CREATE
SAP_SMWORK_BASIC
SAP_SMWORK_INCIDENT_MAN
See also SAP note 834534.
A best practice is to create a Z copy of all of these roles (use transaction PFCG), so you can manage them and change them around if you need to. Just make sure to "activate" all the authorizations of your copy of the roles:
- Open the roles in tr. PFCG;
- Select Authorizations, and choose Change authorization data;
- If you get a yellow semaphore, be sure to review the authorizations and fill them according to your security policy. You can assign global permissions for all the authorization objects by double-clicking the yellow semaphore;
- Generate the profile, then go back and save the role;
2) Following the guide, with tr. SU01 I created a Template user and called it KEY_USER (make sure the user type is actually Template) and assigned to it the Z roles you created in the step above;
3) If your SolMan is working properly, you can now use report AI_SDK_SP_GENERATE_BP (tr. SA38) to create the Business Partners and SAP users automatically. The report will log in the Support Portal and read the users which are authorized to open a SAP tickets, and create a BP and user for each of them. Use the Template user KEY_USER created in step 2 as a "Reference user" and all the new users will automatically get the correct autorizations. Also if your SAP Connect (tr. SCOT) is correctly configured, you can choose to send an automatic mail to each user, with their login and generated password.
Otherwise, you can manually create a user with transactions SU01 and BP - be sure to fill the "Identities" table here - the report AI_SDK_SP_GENERATE_BP makes all these things automatically so it's definitely your best bet.
4) Your users should now be able to log in with the SAPgui and use transaction CREATE_NOTIF to create a new message in your SolMan. Also if you have done the preparation steps correctly they should also be able to log in your Incident Manager using their browser, and open a message there and also review their past messages.
Those are just a quick insight of the steps you need to do. This is NOT an easy thing to configure, at least it wasn't for me; if you don't have a reliable guide to follow you're going to struggle: I strongly suggest you browse through the SAP documentations (also the blogs) - http://service.sap.com/xsearch is your best friend!
I hope this helps a little bit. Good luck.

Solution Manager 4.0 - S-user configuration?

Dear community.
I've got a little problem while configure our solution manager 4.0 system.
The satelite systems are configured and implemented and now I want to configure the Service Connections. So that I can open the Service Connections for sap support out of the solution manager.
For that work I have to configure a s-user in the transaction "dswp -> edit -> global settings -> connection to sap" to connect to the sap service market place and to update the systems data.
My problem is that i found anywhere a description what I need for a kind of user and which permissions he should have.
Further the s-users are personlized. When I create a s-user for the solution manager, it shouldn't have a relation to a real person, because it is just for the system. What can i do in that case, when I have to create the user?
I hope you can understand my problem and give me a tipp to resolve it.
kind regards
C. Erdmann

Dear Yoshitaka,
thank you for your quick ansswer.
To your listet points:
1) To use the service connection out of the solution manager first of all there has to set a user under the path "dswp -> edit -> global settings -> connection to sap" to download the system definitions out of the service marketplace. This user should only be used for the sap solution manager.
2) In my point 1) starts the problem that I don't know which permissions I've give to the S-user in the SAP Service Marketplace so that the solution manager can start to download the system definitions out of the service marketplace.
3) The s-user which I insert in the solution manager should be a special user with no name of a real person. When I create a new User in the service market place I'v got to write down the firstname, lastname and e.g. the position of the person which should get the new s-user. In my case the person which should get the s-user isn't a "real" person, because it is the sap solution manager. So i havnt't a real name position and so on, to create the s-user. Do you now understand what I mean? Of course, a possible solution is to invent a name for the sap solution manager, but that's not what i want. When SAP says that I should insert a s-user in the solution manager they should document what it should be for a user and which permissions he should have.
I searched in all documentations but I found any solution for my problem.
So, if you now understand my problem please answer if you have a solution for me.
Many thanks.
Michael

Problem with the Sevice Desk VAR to Solution Manager 7.1

Hello Gurus,
I have a problem with the Sevice Desk VAR to Solution Manager 7.1,
When I want to send a message to SAP I can't see the text "Send messange to SAP", in the Actions to Message only I can see "Send Notification to SAP" but I can't see the message in the Marketplace when I click on this Action. In the tab "Action Log" show me two error messages:
1.- "Find support team responsible, when message is created", when I click on Detail the log shows "Message Text
Error in resolution of rule 'AC13200137' for step '1' ".
2.- "Create/Change Basis Message from CRM Procedure", when I click on Detail the logs shows "For object DNO_NOTIF , number range interval 01 does not exist DNO_NOTIF".
I think that this is the reason why didn´t appear the options of Actions to Messages.
Pleas any idea about how to fix this issue?
Best Regards
Omar
Edited by: Omar5x8 on Dec 30, 2011 2:12 AM

Dear Mateus,
happy New Year and thank you for your suggestion,
I follow the recomendation of Vicent Lim.
I createad a new message from WorkCenter "Incident Management" on Solman, it was create with solman_admin user which have this roles " ZSAP_SMWORK_BASIC, ZSAP_SMWORK_INCIDENT_MAN, ZSAP_SUPPCF_CREATE, ZSAP_SUPPCF_PROCESS, ZSAP_SUPPDESK_CREATE,ZSAP_SUPPDESK_PROCESS", and I want to sent to SAP with the message processor(ogarcia) user(with role "employee") with the following roles " ZSAP_SMWORK_BASIC, ZSAP_SMWORK_INCIDENT_MAN, ZSAP_SUPPCF_CREATE, ZSAP_SUPPCF_PROCESS, ZSAP_SUPPDESK_CREATE,ZSAP_SUPPDESK_PROCESS" but I can't see the text "Send message to SAP".
Also I re-active the BC-Set from IMG and I checked in the transaction SCPR20 and I get two error messages:
1.- Activation of customizing object cRMC_TV_PROCTYPE with errors.
2.- BC Set SOLMAN40_SDESK_VAR_SIVA: The activation of customizing object CRMC_TV_PROCTYPE is not supported).
I believe that I need one note o maybe a support package that fixes this bug since that version
of Solman is 7.1 SP3.
Please could you help me with this?,
Best Regards,
Omar

Solution Manager VAR S-User Permissions

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