Solution Manager Workflow problem

Hi,
I am triggerring a workflow for support message creation in transaction crmd_bus2000116 in solution manager. It been assigned to a particular agents by using a customized workflow . I am facing two problems...
1. The person to whom I am assigning the workitem, if he simply displays it , then workitem is getting deleted.But I need to be there for particular period of time and then if he is not changed it then only it should get deleted from his SAP Inbox.
2. If he changes means I should trigger an another event , which will call the same workflow in the next event, In this case how can I check the event getting called .....currently I am using an status flag to do so....
Cheers,
Sabari.

Sabari,
1. You should use an asynchronous task with the Changed event as the terminating event to create the WI. The WI will then stay in the inbox until the changed event is triggered. You will have to use modeled deadlines in order to remove the WI or end the workflow after a specified time. You can look in the online documentation for more information on terminating events and modeled deadlines.
2) There is no need to check for the changed event. You can have the next step follow after the first step ends with the terminating event.
Cheers,
Ramki.

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    ERROR => W0 (pid 2340) died [dpxxdisp.c   14021]
    ERROR => W1 (pid 972) died [dpxxdisp.c   14021]
    ERROR => W2 (pid 2336) died [dpxxdisp.c   14021]
    ERROR => W3 (pid 2776) died [dpxxdisp.c   14021]
    my types changed after wp death/restart 0xbf --> 0xbe
    ERROR => W4 (pid 2124) died [dpxxdisp.c   14021]
    my types changed after wp death/restart 0xbe --> 0xbc
    ERROR => W5 (pid 1900) died [dpxxdisp.c   14021]
    my types changed after wp death/restart 0xbc --> 0xb8
    ERROR => W6 (pid 672) died [dpxxdisp.c   14021]
    my types changed after wp death/restart 0xb8 --> 0xb0
    ERROR => W7 (pid 2772) died [dpxxdisp.c   14021]
    my types changed after wp death/restart 0xb0 --> 0xa0
    ERROR => W8 (pid 2684) died [dpxxdisp.c   14021]
    my types changed after wp death/restart 0xa0 --> 0x80
    DP_FATAL_ERROR => DpWPCheck: no more work processes
    DISPATCHER EMERGENCY SHUTDOWN ***
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    NiWait: sleep (10000ms) ...
    NiISelect: timeout 10000ms
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    NiISelect: read-mask is NULL
    NiISelect: write-mask is NULL
    Thanks&Regards
    Dinesh

    Hi Dinesh,
    On 2nd thoughts, I think the problem is to do with the DNS.
    I found this problem in your log that you posted:
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    ***LOG GZZ=> 1 possible network problems detected - check tracefile and adjust the DNS
    check your c:\windows\system32\drivers\etc\hosts , it should contain your hostname (name of your windows box) and the FQDN if you have a domain install.
    Also ensure you have defined your SAPGLOBALHOST  in your startup profiles.
    Hope that helps.
    Regards,
    Siddhesh

  • How to allocate the workflow to the action defnitions in solution manager

    Hi,
    we are having solution manager with the CHARM configured, and currently we are looking for the trigger of mail and workitem for change of action. the work flow is designed for that, but how to assign the workflow to the condition and processing type .
    please suggest, points are definetly awarded.
    Thanks and regards
    keerthi

    Hi,
    Well, why dont you check the event that gets triggered during the Status change of the user?
    This can be done by switching on the EVENT TRACE using SWELS txn and simulate the BUSINESS PROCESS and then check the event trace using SWEL.
    After getting the required Business Object and event, Please attach your WF to that EVENT in the BASIC DATA-START EVENTS.
    Regards,
    <i><b>Raja Sekhar</b></i>

  • Oracle 10g 2 problem install on Solution manager

    Hi,
    I'm installing Sap Solution Manager 4 on Red Hat Enterprise
    Linux ES release 4 (Nahant Update 5) with Oracle 10g 10.2.0.1.0.
    I have an Oracle error message :
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    : undefined reference to `ldxdtd'
    There are a lot of message of this type with different end of message :
    /oracle/SM1/102_64/lib32//libnls10.a(lxecg2i.o)(.text+0xf0): In function `lxecg2i':
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    you should install 10.2.0.2 with latest patches.
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  • Problem installing SOLUTION MANAGER in db2

    Dear consultans;
    I have a problem installing solution manager in db2.
    In phase 'Import ABAP' the sapinst shows the following message:
    Execution of the command "/usr/sap/SOL/SYS/exe/run/R3load -testconnect" finished with return code 2. Output:
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    sapparam(1c): No Profile used.
    sapparam: SAPSYSTEMNAME neither in Profile nor in Commandline
    /usr/sap/SOL/SYS/exe/run/R3load: START OF LOG: 20080826111928
    /usr/sap/SOL/SYS/exe/run/R3load: sccsid @(#) $Id: //bas/700_REL/src/R3ld/R3load/R3ldmain.c#16 $ SAP
    /usr/sap/SOL/SYS/exe/run/R3load: version R7.00/V1.4 [UNICODE]
    Compiled May  5 2008 21:32:44
    /usr/sap/SOL/SYS/exe/run/R3load -testconnect
    DbSl Trace: DbSlConnect to 'SOL' as 'sapsol' failed
    (DB) ERROR: db_connect rc = 256
    DbSl Trace: DbSlConnect to 'SOL' as 'sapsol' failed
    (DB) ERROR: DbSlErrorMsg rc = 29
    /usr/sap/SOL/SYS/exe/run/R3load: job finished with 1 error(s)
    /usr/sap/SOL/SYS/exe/run/R3load: END OF LOG: 20080826111930
    ERROR      2008-08-26 11:19:30.422
               CJSlibModule::writeError_impl()
    CJS-30023  Process call '/usr/sap/SOL/SYS/exe/run/R3load -testconnect' exits with error code 2. For details see log file(s) R3load.e
    xe.log.
    ERROR      2008-08-26 11:19:30.748 [sixxcstepexecute.cpp:951]
    FCO-00011  The step testDatabaseConnection with step key |NW_Onehost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|2|0|NW_Cr
    eateDBandLoad|ind|ind|ind|ind|10|0|NW_ABAP_Import_Dialog|ind|ind|ind|ind|5|0|NW_ABAP_Import|ind|ind|ind|ind|0|0|testDatabaseConnecti
    on was executed with status ERROR ( Last error reported by the step :Process call '/usr/sap/SOL/SYS/exe/run/R3load -testconnect' exi
    ts with error code 2. For details see log file(s) R3load.exe.log.).
    The file R3load.exe.log show the following..
    (root)sidtsmp:/install/instalacion> more R3load.exe.log
    sapparam: sapargv( argc, argv) has not been called.
    sapparam(1c): No Profile used.
    sapparam: SAPSYSTEMNAME neither in Profile nor in Commandline
    /usr/sap/SOL/SYS/exe/run/R3load: START OF LOG: 20080826111928
    /usr/sap/SOL/SYS/exe/run/R3load: sccsid @(#) $Id: //bas/700_REL/src/R3ld/R3load/R3ldmain.c#16 $ SAP
    /usr/sap/SOL/SYS/exe/run/R3load: version R7.00/V1.4 [UNICODE]
    Compiled May  5 2008 21:32:44
    /usr/sap/SOL/SYS/exe/run/R3load -testconnect
    DbSl Trace: DbSlConnect to 'SOL' as 'sapsol' failed
    (DB) ERROR: db_connect rc = 256
    DbSl Trace: DbSlConnect to 'SOL' as 'sapsol' failed
    (DB) ERROR: DbSlErrorMsg rc = 29
    /usr/sap/SOL/SYS/exe/run/R3load: job finished with 1 error(s)
    /usr/sap/SOL/SYS/exe/run/R3load: END OF LOG: 20080826111930
    And if I do the following sentence it's finished ok
    sidtsmp:db2sol 6> db2 connect to SOL
       Database Connection Information
    Database server        = DB2/AIX64 9.1.4
    SQL authorization ID   = DB2SOL
    Local database alias   = SOL
    (root)sidtsmp:/sapmnt/SOL/exe> su - db2sol
    sidtsmp:db2sol 1> db2 connect to SOL user sapsol
    Enter current password for sapsol:
       Database Connection Information
    Database server        = DB2/AIX64 9.1.4
    SQL authorization ID   = SAPSOL
    Local database alias   = SOL
    I reboot the server and now the sentence finished wrong.
    sidtsmp:db2sol 8> db2 connect to SOL user sapsol
    Enter current password for sapsol:
    SQL30082N  Security processing failed with reason "15" ("PROCESSING FAILURE").
    SQLSTATE=08001
    sidtsmp:db2sol 9>
    Any suggestion?
    Best regards,
    Julene

    Hi Julene.
    Just one suggestion really,....
    post the question on the Solution Manager forum
    Chrs, M

  • RFC problem (CTS with Solution Manager)

    Hi everybody,
    I'm configuring a transport landscape with Solman.
    For demo purpose I created 3 clients in a Sandbox system (SBX), which should function like a 3-system-landscape. I created a transport domain in Solman (SM1) and added SBX into the domain (SM1 and SBX are not in one transport directory). The transport routes are configured from SBX:810 - SBX:820 - SBX:830. After I distributed the configuration, I can also see routes in SBX.
    I also used SOLMAN_SETUP to generate the RFC connections to every client (READ and TMW), also to SBX:000 and SM1:000.
    Then I created a Solman Project and wanted to configure the IMG-Project in "System Landscape" tab (so that I can use this project for CTS). But as I tried to create the IMG, I got an error:
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    Another problem is, I created a customizing request and a workbench request in SBX:810, I can see them in SE09 in SBX, but in SM1 I cannot see them! I also don't understand here...
    I'd preciate any help from you!

    Hello Charlie
    Seeing all the STMS queus in Solution Manager is no problem. The way we have set it up is that the Solution Manager is the TMS domain controller and all systems are included into the TMS domain of the Solution Manager.
    That makes the STMS queues of the managed SAP systems visible in transaction STMS.
    About two years ago SAP showed plans for a new layer for CTS called CCTS (central CTS) which would only be available on Solution Manager and it's purpose would be even more features and central transport request management. However CCTS has vanished from the radar. It's no longer mentioned and at SAP TechED 2011 it was nowhere to be found.
    Using CHARM the idea is also that person X creates a request which then a developer Y can use to insert objects into. Why? Segregation of duties is the answer. Creating a request is always done in the managed SAP system, using RFC you will jump to SE01 or another respective transaction to create the request.
    QGM and CHARM add another layer (control) on top of CTS, that's how you should visualize it. If you look up presentations on CCTS you will be able to visualy see that.
    You can read up on CHARM on https://service.sap.com/solutionmanager
    There are also interesting SAPPress books available
    The customizing option is to be found in SE09 I believe but I'll check tomorrow and update this reply because I'm on my iPad now without SAP system available.
    The obligation is then you must have an IMG_Project in your managed SAP system that has been CTS enabled. Creating such an img project is easy, transaction spro_admin, fill in title, save, go to tab transport request (or something) and enable the project for CTS.
    Kind regards
    Tom

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