Solution Manager Workflow

I would like to know if there is any standard workflow template available in Solution manager for Change request management. My requirement is to trigger a workflow when the status of the change request is made to Assigned. I have to send a workitem to a the approver and he changes the status to the next status and then the workflow should send a workitem to next approver and so on. We have two options to do this
1. One is using the status management(BSVW).
2. Using Action profiles(similar to one in CRM).
I would like to know which one is the best option to use for custom workflow development. Please advice.

Hi,
We have two options to do this
1. One is using the status management(BSVW).
2. Using Action profiles(similar to one in CRM).
Use any of these options to trigger the event.
One the event triggering in SWEL, then mapped your workflow to it.
Can you tell which BO you are using?
Regards,
Surjith

Similar Messages

Solution Manager Workflow problem

Hi,
I am triggerring a workflow for support message creation in transaction crmd_bus2000116 in solution manager. It been assigned to a particular agents by using a customized workflow . I am facing two problems...
1. The person to whom I am assigning the workitem, if he simply displays it , then workitem is getting deleted.But I need to be there for particular period of time and then if he is not changed it then only it should get deleted from his SAP Inbox.
2. If he changes means I should trigger an another event , which will call the same workflow in the next event, In this case how can I check the event getting called .....currently I am using an status flag to do so....
Cheers,
Sabari.

Sabari,
1. You should use an asynchronous task with the Changed event as the terminating event to create the WI. The WI will then stay in the inbox until the changed event is triggered. You will have to use modeled deadlines in order to remove the WI or end the workflow after a specified time. You can look in the online documentation for more information on terminating events and modeled deadlines.
2) There is no need to check for the changed event. You can have the next step follow after the first step ends with the terminating event.
Cheers,
Ramki.

Solution Manager & Workflow driven Transport Mangement

Dear SDN Members,
I would like to know if it is possible to use a workflow drivene TMS within the Solution Manager 3.2 using serveral approval steps. For instance an approval between DEV and QAS and an approval between QAS and PRD.
We would like to implement the workflow for our 4 system R/3 landscape, 3 system BW and XI landscape.
Regards,
Niek Weustink

Hi Mrutyunjay,
As far as I know, you can only attach one CTS project per Solution Manager Project.
The idea is that for each different project you have for your satellite systems you´ll have to have one Solution Manager project.
This way you can use the features on Solution Manager side to control all changes ( for instance, using Change Request Management ).
Part of the CTS functionalities that we have on standard SAP installations are being migrated to Solution Manager controls.
So, you can have as many CTS projects you need on your ECC as long as you have their correspondent Solution Manager projects.
Based on ITIL standards, Solution Manager is the central point to control all changes you make in your systems.
Regards,
Valdecir

Doubt in Solution Manager Workflow

Hi all
I have created one workflow for support disk. I used BUS2000116 business object. Before that i created Z business object for BUS2000116. Bcos i need to include events and methods (Customization). So i created ZB2000116. After that i selected delegate.
My doubt is when i creating workflow (in Task) in SWDD, which business object i can use ZB2000116 or BUS2000116..
Can i use BUS2000116 ?

Hi,
I always use the standard object. So if SAP changes any method or attribute I will have the latest version, and I don't have to do these changes myself.
Because you delegated the subtype you can use the standard object.
Regards,
Martin

How to allocate the workflow to the action defnitions in solution manager

Hi,
we are having solution manager with the CHARM configured, and currently we are looking for the trigger of mail and workitem for change of action. the work flow is designed for that, but how to assign the workflow to the condition and processing type .
please suggest, points are definetly awarded.
Thanks and regards
keerthi

Hi,
Well, why dont you check the event that gets triggered during the Status change of the user?
This can be done by switching on the EVENT TRACE using SWELS txn and simulate the BUSINESS PROCESS and then check the event trace using SWEL.
After getting the required Business Object and event, Please attach your WF to that EVENT in the BASIC DATA-START EVENTS.
Regards,
Raja Sekhar

BPM, Solution Manager, XI and Workflow

Hello all,
I read that in XI/P, BPM uses the Workflow engine.
I also heard about the BPM in Solution Manager.
What is the difference between BPM in Solution Manager and BPM in Workflow? Do both systems use the old Workflow engine?
TIA

.

Can we create a workflow in Solution Manager ?

Hi Friends,
Actually I have a requirement to create a workflow in solution manager.
The requirement is to create a wf for issue log. As soon as a new issue (support message) is created then the wf should get triggered and send out a mail to the resp. person. It just a sending a mail between issue created and responsible person. Can anyone please let me know if we create a wf in Solman or not ? If so please provide me some related buss. obj for that. thanks
Grateful to your help.
Srithan

If you want to Place certain actions after status change of a transaction, it's better to do this with an action profile and a condition for that action:
In Solman check SPRO path:
CRM>Transactions>Basic settings-->Define transaction types
In this activity double click the transaction type to find out what the action profile is:
Now go to:
CRM>Basic functions>Actions>Actions in transactions>Change actions and conditions-->Define action profiles and actions
Here you can add an action definition on the action profile, this can be methods, workflow or in your case a smartform mail.
If the action profile is a SAP standard (doesn't begin with Z) it is advisable to copy the standard. Also, this is more of a CRM/Solman consultant issue, so you may have to involve such a consultant
Now go to
CRM>Basic functions>Actions>Actions in transactions>Change actions and conditions-->Define Conditions
Here you can add conditions which will cause the action to be executed.
Kind regards, Rob Dielemans

Can we create a workflow in Solution Manager for Tester Worklist ?

Hi Friends,
Actually I have a requirement to create a workflow in solution manager.
The requirement is to create a workflow for issue log(tester worklist). As soon as a new issue (support message) is created then the wf should get triggered and send out a mail to the resp. person. It just a sending a mail between issue creater and responsible person.
Can anyone please let me know if we create a wf in Solman or not ? If so please provide me some related buss. obj for that. thanks
Is there any standard workflow (or similar to that) to make it automatic ? Once the message is created then a mail to the responsible person should go.
Grateful to your help.
Srithan

Sorry Raguraman,
I am unable to check those tcodes as I havenot got the authorizations for those. after several mails I got some basic wf developer tcode access. I am not sure whether I have to create a new workflow for this or I can go with some built-in technology to send mail when a new message (tcode: stwb_work) is created.
can raguraman or anyone please help me on doing this ?
if the solman has provided the standard for sending mails when a new message is created/changed to the responsible person.
grateful for your help
Regards,
srithan

Workflow In solution manager

Dear Friends,
                   We have configured a Workflow for Escalation mails in Solution manager.
                  The thing is we are Using request start . In that step we are using an
                  Expression for date and time , where date and time are container elemnts.
                  The values are coming properly.
                  Now the mail should be triggered when the deadline in the date and
                 Time is Reached.
               The same thing is configured in R/3 server. there it seems to be workng fine.
               All the required customization have been done in Solman server .
              Still the step is not working...    It is showing IN process State.
              Any sort of help wld b appreciated.
Thanks,
Shashi

You say customizing has been done.
So it is superfluous to ask if the deadline background job is running.
At what interval though?
Also change the workflow with a hard value.
If this works, then you know something is wrong with the containerelement.
also check the short dump log, maybe the process dumps due to some explicable reason.
Kind regards, Rob Dielemans

Solution Manager.

Hi SolMan Experts,
I am working in an SAP implementation project, which is in its project planning phase.
Since i am new to Solman ,i have few things in my mind to clear.
How is Solman used while Implementation ?
Can Solman store multiple project docs centrally in 1 server ? Can it have a link to other SAP
   systems ?
In post-implementation support activity ,can we log problems in Solman for getting solutions
directly from SAP support ? If yes then how it is done ?
Can we apply new patches directly from SAP market place into multiple SAP systems linked to
SolMan?
Thank your for your answers.
These will help me while using SolMan in our project.
Thanks and Regards,
Umesh Karane.
Mobile - 98196 25133.

Hi Umesh,
How is Solman used while Implementation ?*
     During implementation you can use projects to manage your implementation.
             solar_project_admin -> To create projects
     You can use it build blueprint of the project and basing on the blue print you can configure the target system.
           SOLAR01 - Blue printing SOLAR02 - Configuration.
for more information please check http://help.sap.com/saphelp_sm40/helpdata/en/9a/90b441b60e3331e10000000a155106/content.htm
Once the blueprint is in place you can configure Business Process Monitoring later on this blue print during support.
Can Solman store multiple project docs centrally in 1 server ?*
           You can store all the documentation you create during blue printing in solution manager under project documentation.
        Can it have a link to other SAP
        It can connect to target system which is to be configured ( After configuring some RFCs) .
       If this doesnot answer your question please explain what you are looking for ?
In post-implementation support activity ,can we log problems in Solman for getting solutions*
directly from SAP support ? If yes then how it is done ?
The support messages raised in satellite systems will be created in Solution manager once you configure support desk and there is automated workflow through which you can send messages to SAP and you can get the replies of SAP in solution manager itself.
for more info please look at http://help.sap.com/saphelp_sm40/helpdata/en/ff/6ea7a870ac469ea54cedd12666cc5d/content.htm
Can we apply new patches directly from SAP market place into multiple SAP systems linked to
Now you can only download the Support packs once you approve them through Maintenance Optimizer. After approving you still need to download through Download manager and apply them in systems. It is not handled by solution manager.
you can appy notes through SNOTE in all system through solutioin manager. You need to select the system where you want to apply from solution manager itself and it will apply that note in that system.
The complete documentation of Solution Manager 4.0 can be accessed at http://help.sap.com/saphelp_sm40/helpdata/en/45/51fbdbd4941803e10000000a1553f7/frameset.htm
regards
Mrutyunjay

Integration Solution manager with R/3

Hi,
We are looking for possibilities to implement Solution manager as a replacement for our current notification system.
Is there any possibility in Solution manager to communicatie with objects in R/3?
What we want is to post hours in Solution manager on notifications/incidents/service request (or whatever you call it) with a direct link to an Order or Project in R/3? Is this possible?
thanks for your information.

Hi
its seems what you are talkng about is change management and moreover integration with service desk
what happens?
a problem occurs in R/3 for e.g with a report or alv output needs to be modified...end userr raises ticket in R/3
a servic desk ticket created in solman
now the help or support team raises a change request and then a change developer log from solman to r/3 dev environ to work
and later on with solman change management workflow it goes till PRD where end user test
i hope this is what you want or looking for ..
you can check the flow here
/people/dolores.correa/blog/2009/07/22/change-request-management-scenario-usual-questions-and-known-errors
https://websmp104.sap-ag.de/~sapidb/011000358700000086572008E.sim
https://websmp104.sap-ag.de/~sapidb/011000358700000872622009E.zip
https://websmp104.sap-ag.de/~sapidb/011000358700000872592009E.zip
hope it helps
regards
prakhar

Can anyone explain difference b/w Schedule Manager and Solution Manager

Hi,
Is there any difference b/w schedule manager and solution manager or both are same. Plz do reply at the earliest.
thanks,
suresh

Dear Suresh,
Schedule Manager (SCMA):
Schedule Manager automates your routinue task. It facilitate the definition, scheduling, execution, and review of tasks that are executed on a regular basis, such as period-end closing.
Solution Manager - The SAP Solution Manager supports you throughout the entire lifecycle of your solutions, from the Business Blueprint thru configuration to production operation. It provides central access to tools methods and preconfigured content, that you can use during the evaluation, implementation, and productive operation of your systems.
Implementation of the mySAP Business Suite
·        All phases of the implementation project (Business Blueprint, Configuration) are performed centrally in the Solution-Manager system.
·        Central project documentation repository in the Solution Manager
·        Integrated Project Administration allows you to manage planning schedules, human resources and other project data.
Customizing Synchronization
·        The Customizing Scout, with which you can compare customizing in various SAP components, e.g. an ERP system with SAP MDM
·        The Customizing Distribution, with which you can synchronize customizing in various SAP components.
Test
·        You can use the Test Workbench to organize and perform tests at the end of a project phase.
·        Reuse of the project structure for process-oriented tests
Global rollout
Integrated authoring environment, with which customers and partners can create their own templates, which they can reuse in subsidiaries, e.g. in a global rollout
E-Learning management
Creation of training material and learning maps (computer-supported self-tuition courses) to train end users after the implementation of new functions
Solution Monitoring
·        Central system administration
·        Analyze your system landscape with Service Level Reporting
·        System monitoring in real time
·        Business Process Monitoring
Services
Access to programs and Services, which help you to monitor and optimize the performance and availability of your system landscapes, and minimize your operational system risks
Service Desk
Solution support with workflow to create and handle problem messages
Change Management
Management of change requests, with workflow for the monitoring and audit of changes and transports in your system landscape, with the Change Request Management.
Regards,
Naveen.

BOBJ Monitoring in Solution Manager

Hi
How to Monitoring Business Objects in solution manager system?
If SAPHOSTAGENT deploy is it sufficient to do the monitoring?As i find the Note 1031096 - Installing Package SAPHOSTAGENT
if this is implement can we get the alerts as same as CCMS alerts?
What shlould be the SM SP for SM system to do the monitoring the BOBJ?
As this SAP Note 1393207 Say to about Monitoring..but i am not sure only we this not we have to follow
please help to configure BOBJ for Monitoring.
Regards,
Neni

Hi;
yes, you can use probes that will do some basic workflows on the system and return feedback to your enterprise monitoring system, have a look at this document:
http://help.sap.com/businessobject/product_guides/boexir3/en/xi3_monitoring_guide_en.pdf
Regards;
Lionel

What is a Solution Manager ? What is IDES ?

Dear Experts ,
Can anyone throw some light on the following :
1. Solution Manager
2.Neatweaver
3.IDES
Regards
Anis

SAP Solution Manager *
Purpose
The SAP Solution Manager supports you throughout the entire lifecycle of your solutions, from the Business Blueprint thru configuration to production operation. It provides central access to tools methods and preconfigured content, that you can use during the evaluation, implementation, and productive operation of your systems.
Features
Implementation of the mySAP Business Suite
· All phases of the implementation project (Business Blueprint, Configuration) are performed centrally in the Solution-Manager system.
· Central project documentation repository in the Solution Manager
· Integrated Project Administration allows you to manage planning schedules, human resources and other project data.
Customizing Synchronization
· The Customizing Scout, with which you can compare customizing in various SAP components, e.g. an ERP system with SAP MDM
· The Customizing Distribution, with which you can synchronize customizing in various SAP components.
Test
· You can use the Test Workbench to organize and perform tests at the end of a project phase.
· Reuse of the project structure for process-oriented tests
Global rollout
Integrated authoring environment, with which customers and partners can create their own templates, which they can reuse in subsidiaries, e.g. in a global rollout
E-Learning management
Creation of training material and learning maps (computer-supported self-tuition courses) to train end users after the implementation of new functions
Solution Monitoring
· Central system administration
· Analyze your system landscape with Service Level Reporting
· System monitoring in real time
· Business Process Monitoring
Services
Access to programs and Services, which help you to monitor and optimize the performance and availability of your system landscapes, and minimize your operational system risks
Service Desk
Solution support with workflow to create and handle problem messages
Change Management
Management of change requests, with workflow for the monitoring and audit of changes and transports in your system landscape, with the Change Request Management.

Configuration guide on Solution Manager Service Desk Scenario

Hi all,
I have just setup a Solution Manager 3.2 system and have followed the configuration guide, SP9.pdf which directs me to use SPRO to configure it. However, after going thru the SPRO, it doesn't gives me specific steps to setup the Service Desk scenarios. I could not find any specifc steps on creating a service Desk, business partners or configuration on the satelite system. Please kindly provide me with the relevant guide. Thanks in advance.

Hi Guan,
I don't know if my message is being sent too late for you, but only now I read your question..
You have to go through Customer Relationship Management configuration in order to customize Service Desk and Change Request Management the way you need. Before, I believe you must have in your hands the specification of your Organizational Structure, who will be each business partner in your organization, with the correct responsibilities, then you draw the workflow you want to implement, which is the complete landscape, have your RFC connection to SAP working in order to send support messages to them (this should be ok if you already have SolMan working, it needs the RFC connection in order to update the services..). Once you define your processes, based on the ITIL, then you can start configuring your Service Desk. Inside the IMG of the SolMan->Service Desk you have the CRM steps you need (if you have SP09 or up), and the documentation inside the IMG are really useful. If you are not used to CRM, I suggest you take a look at the CRM Documentation, because most of the things are better explained there. Actions, Conditions for Actions, Business partners, Installed Base with default business partners, Solution Database..
You may be a little bit confused reading the lots of docs that SAP delivers about SolMan Service Desk regarding using SLF1 or SLFN transaction Type. SLF1 was the old one, used by SolMan 3.1, and it has some differences from SLFN. In fact, SLF1 is more complex. It has items, SLFN does not. It uses a Service Confirmation, SLFN does not.. and so on..
If you need more information, please let me know. I have been working with Service Desk and Change Request Management for one year, in Scandinavia, maybe we can exchange tips.
Best regards,
Raquel Cunha
São Paulo, Brazil

Solution Manager Workflow

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