Solution to iTunes / iTunes Store problem: Chargeback to App

There is a very easy solution to the apparent problem and lack of response to the problem by Apple. Retrieve and make a disk image of all your purchased music orders. Then, on Monday, contact the CC company you used and ask them to chargeback to Apple, citing the fact that you have asked for resolution of the problem. Provide them with the order data. You may need to be insistent (indicating that you refuse to acknowledge the amounts and will not pay them and are deducting them from your balance ought to do).
You will not have the music but neither will Apple have your money. And maybe, just maybe, someone at Apple will consider this a sufficiently important issue to at least acknowledge that a problem exists.

I am serious. After multiple freezes and endless (and ultimately fruitless) up and back with tech support, I finally downloaded iTunes for my wonderful Toshiba Satellite.
Download worked flawlessly.
Of course, now I have to set up my iTunes folders all over again. Nothing is easy with Apple.
And I'm trying to use iCloud. Which I can't seem to set up an account with even though I have an Apple ID and PWord.
Bon Chance....

Similar Messages

Solution to the "One Moment Please connecting to the iTunes store" Problem

Thought I would post this as a new topic because I see many people had the same problem as I do (did).
I kept getting the "One Momement Please connecting to the iTunes store" problem and could not figure out what was going on. I basically turned off everything I could think of "firewall, antivirus, antispyware, you name it and it still was not working.
Then I found in a thread the suggestion to delete my iTune preferences file. I did it and voila... all was fine.
So... here are the instructions. Do this first before you try anything else. It may save you A LOT OF TIME.
For VISTA the pref file is found at: C:\Users\+user name+\AppData\Roaming\Apple Computer\iTunes. Delete the file named "iTunesPrefs.xml", restart i-Tunes and it will reset all of you preferences. You will need to enable "show hidden folders" in Folder Options in the control panel as "AppData" will be hidden otherwise.
Hope this helps. I wished I'd seen it earlier.

Unfortunately deleting the iTunesPrefs.xml didn't work for me and others.
Try this. Click on Edit..Preferences...Parental Control and place a check mark in the box to the left of iTunes Store, also place a check mark in the box to the left of Allow access to iTunes U as well and then click OK.
Now go to the store. Finally, return to Parental Control and remove the check mark beside iTunes Store.
Hopefully you will now be able to access the iTunes Store without the dreaded One Moment please message.

Why can't I connect to the iTunes store or update my apps?

Why can't I connect to the iTunes store or update my apps?

The Stores are currently down. Its not a problem with your device. https://www.apple.com/support/systemstatus/

Please, help me with the ''Cannot connect to iTunes store'' problem

The same common problem can't be fixed .. I tried every possible solution, none of them worked.I tried changing date and time, reset network settings.None of them worked with me
Please help me to solve this problem

Saw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

IPad iOS 6 WiFi, iMessage and iTunes store problems - not the usual

When I first updated my iPad 3 to iOS 6, everything ran relatively smoothly. Then the problems started piling on, beginning with me being absolutely unable of logging into iMessage. It's always the same error message: "Incorrect password". My password is correct, I am using the password I have always used so I know it is correct. Besides that, I tried changing it and that did not matter either way.
Now, the next problem is the common "Unable to connect to iTunes store" which has been talked about a lot on here.
In an effort to try to fix that problem, I reset all network settings for the iPad and that's when the next problem began.
After I reset the network settings, I have not been able to connect to a secure network.
I have now tried
changing the encryption for the router password from WPS-SPK to WEP and back again
connecting to three different routers with three different passwords
set up multiple hotspots using my laptop with multiple passwords
resetting the network settings over and over again
and all those attempts have failed. I always get the same message as in the picture even though I know for a fact that the password is correct, my laptop accesses that network with flying colors using the same password as I tried on the iPad. And yes, I tried it again. And again and again and again.
Now, this is really annoying. Not being able to access WiFi on my iPad is f****** annoying! Please help!

Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

HT201320 itunes store problem - account disabled - Follow-Up: 247605854

Dear all,
The case is, while I tried to download SIMS application from iTunes Store, I realized that the system charged me twice, and I've contacted my bank which I've got my credit card, and blocked the transaction. By doing this I did not know that will cause to block my iTunes account. I want your help on this topic. I did call the Apple Care, but I cannot get through.
please help me burningly...
thanks,
sincerly
Pınar Hamurcu
From: iTunes Store <[email protected]>
Date: 2012/12/29
Subject: Re: EL : (en_US) Account Management; Follow-up: 247605854
To: [email protected]
Follow-Up: 247605854
Hello again,
This is just a quick follow-up to your previous request. I wanted to ensure that your iTunes Store issue has been taken care of. I am looking forward to your reply so that I can be certain it has been fully resolved.
Sincerely,
Mr. Alex
iTunes Store Customer Support
Please Note: I work Wed-Sun,8AM-5PM CT
Thank you for allowing me the opportunity to assist you.
Dear Pinar,
Thank you for contacting iTunes Store Customer Support. My name is Alex, and I am certainly happy to assist you with your concern today.
I understand that your account has been disabled and you would like to have it enabled. I know how upsetting this can be and I apologize for the inconvenience this situation has caused you. Rest assured we'll work toward fixing this situation for you.
Pinar, upon checking your account, it appears that the account was disabled due to a chargeback from your financial institution. Please be advised that a chargeback happens when a charge for a specific purchase are being questioned as fraudulent.
Thus being said, I would like to inform you that you need to contact the Account Security team for assistance in reenabling your account. You can get in touch with them through this number:
Apple Support (Turkey)
(44) 0844 209 0611
Just a friendly note: The Account Security team have been experiencing higher than expected volumes, and your patience is greatly appreciated in this matter. It may take some time to get in contact with them, and I do apologize now for this delay. Please just keep attempting to call them.
Pinar, your patience and cooperation are needed to resolve this issue, and I hope you understand our limitation. Thank you very much, and hope you have a wonderful day ahead.
Sincerely,
Mr. Alex
iTunes Store Customer Support
Please Note: I work Wed-Sun,8AM-5PM CT
Thank you for allowing me the opportunity to assist you.
First Name : Pinar
Last Name : Hamurcu
Email : [email protected]
Apple ID (Optional) : [email protected]
Lang_Country : en_US
Product : iTunes Store
Support Subject : Account Management
Sub Issue : "Apple ID has been disabled for security reasons" alert
GCRM Case ID : 391825900
See additional info below
Choose the iTunes Store or App Store for your country: Other
Please select your country: Turkey
Details:
Dear all, i have encountered a message "your apple id has been disabled" while i tried to download a application. I have searched many solution on the web, and i reset my password for a reason but nothing has been changed and i need your support.
Kind regards.

This is not appropriate for this forum. You need to talk to Apple Customer Service about this issue.

Another with the Itunes Store problem, Itunes closes when I try and open the store.

Hi
I see lots of others are complaining about this same problem, but I haven't seen a solution for those of us who aren't exceptionally computer savvy. I have Windows 7 Home Premium and Itunes 11.1.3.8. I can open Itunes and go to everything in my library, but when I click on "iTunes Store", I immediately get a popup that says, "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available".
Has anyone got a step by step instruction on how to fix this?
Thanks

Try the suggestions in this Apple doc -> iTunes: Advanced iTunes Store troubleshooting

Cannot Connect To iTunes Store When Reporting an App Problem

Hi There,
I recently bought GTA 3 for my iPad and it keeps crashing. I received an invoice and it said report a problem. I clicked it and it redirected me to iTunes store, but it said cannot connect to iTunes Store. I was connected to wifi and it still appeared. I cannot report a problem on my laptop because it wont load my recent purchases.
Please Help.
Thanks,
PilotMatt

Well, I did solve it.
- first I tried reset network settings, didn't work
- tried switching between wi fi and 3G, didn't work
- tried syncing with iTunes again, didn't work
- finally I restored the phone on iTunes and that solved it.
If you need the restore steps, they are available on a lit of discussions.
Hope that helps :)

TS1368 Iphone and Ipad connections to Itunes store problem

On both my iPad 2 and iPhone 3g I cannot access the itunes store to download updates for my apps. I enter my apple id and password and on both devices I get the message "cannot connect to itunes store" and the only option is to press ok. I know the apple id and password are correct as they work fine on my MacBook Pro. Also internet connection works fine on both devices

I think I've worked out that my problem was caused by me changing my apple I.d. That is my apps were purchased with one apple i d but I was using the new one for trying to download the updates. Seems obvious, but it would have been easie if the apple error message just told me that!

HELP! Podcast Itunes Store problem

So, I've tried several attempts at getting help from Apple...but they do not respond!
My podcast, My Next Meal is having problems in the itunes store.
http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?id=83219866
http://homepage.mac.com/justin_bourret/podcasts/feed.xml
I've pinged it and it pings fine. My code looks fine. I am using The Podcast RSS Buddy 3.2 (includes the new categories).
My new episodes download, but do not show up in the itunes store. Also, it is not listed properly in the store (Arts, food). This is getting quite annoying (the problem started happening when itunes made the category switch).
Please help....I am getting very frustrated.
Justin

Your problem seems to be that your RSS feed isn't validating. You can see the problems here:
http://www.feedvalidator.org/check.cgi?url=http%3A%2F%2Fhomepage.mac.com%2Fjusti n_bourret%2Fpodcasts%2Ffeed.xml
I've never touched RSS Buddy, but try and see if you can repair these problems and you should be good to go.
If your feed doesn't validate, then iTunes will not update your podcast page with any new episodes, graphics, descriptions, etc. However, your xml doesn't need to validate for people ALREADY subscribed to your feed to get new episodes. You just won't be able to see the new episodes in iTunes.
Jon
Dual 2.3 G5 4BG RAM Mac OS X (10.4.6) The Rest of Everest Video Podcast therestofeverest.com

Please Help ME!!! "Cannot connect to iTunes store" Problem

Hi. I have a problem on my ipod touch. I try to update and download apps and then suddenly it says i cannot connect to itunes store (image below).
It really ****** me off. I thought its only for a day but its a week now and i still cannot conect to Itunes store. I even try to change the dns of my wi-fi, reset my wi-fi, reset all my setting, restore using itunes, and I even turn on automatic downloads (apps). Please help me. I really need your help. Thank you so much in advance.

i even go to this link: http://support.apple.com/kb/TS1368

TS1368 Cannot connect to itunes store problem!

hello dear friends i have iPhone 5S when I sign out from my apple Id for the last time, I tried to sign in again but a comment has showed on my screen like this: "Cannot connect to itunes store" I saw the all o apple support sites guides and did them but I have this problem yet.
please if you can help me.
Regards
Ali

I have this problem as well and have had for a number of weeks now. Have tried tech support to no avail. Have tried a number of different fixes from a number of different web site. Getting seriously pee'd off. Anyone have any suggestions?

Another 'can't connect to itunes store' problem...

Hi all,
I have read and tried instructions here http://support.apple.com/kb/TS1368#win24, and looked at topics in this forum, but still cannot connect to itunes store. I also can't access windows live messenger or internet explore (am using firefox).
This is not a problem with the new itunes 9 as I could not connect before I installed it, on itunes 8.whatever. It's not my network as other computers and my iphone can connect to the store, but my laptop can't. Just to make sure it wasn't the network, I tried connecting on a friend's connection, still no dice. It appears to be some problem with my computer's settings but I just can't figure out what it is.
Again, I have already tried EVERYTHING on this page http://support.apple.com/kb/TS1368#win24. Except for the TCP and UDP ports part, too complex for me.
If anyone could offer any help, it is greatly appreciated. I hope I have provided enough info!
Thanks!

hey, how did you fix it? can you tell us.

Itunes Store problem

Hi!
I bought an aplication of Chat for MSN, aim, and other services for my Iphone. The problem is that don't work.
Can i ask for pay back? Because don't work, and have a lot problems of connection.

You can certainly report a problem with the puchase through your purchase history (in iTunes click your Store menu and go to View My Account, then click the Purchase History button). This request goes to both iTunes Store personnel, as well as the application developer. My understanding is that the refund decision is the developer's. Have you attempted any troubleshooting on the app? If this is the only one experiencing any issue, I'd recommend reinstalling it. Touch and hold the icon on the iPhone home screen, and then when the icons begin to wiggle, tap the encircled X on the app. This will uninstall it. Press the Home screen to stop the wiggling. Then, connect your iPod to your computer to re-sync the app to reinstall it.
CG

A little buying problem- itunes store problem

whenever i try to buys songs an error comes up (-50). i read what this site says about it, something about getting rid of firewalls but i have no idea how to do that. can someone give be a detailed explanation of what i can do so i can buys songs??!!!

Problems connecting to the iTunes Store often stem from issues with the Windows firewall or a firewall in a router, a privacy filter (such as McAfee Internet Privacy Service or Norton Internet Security), an antivirus/antispyware utility, or a download accelerator. Start here:
iTunes for Windows: Overview of Music Store Errors
for some basic tips to start isolating the cause of the problem. What you need to do is temporarily disable any such service and see if that fixes the problem. If so, then if it's a firewall/Internet filter that's causing the problem and you'll need to set the offending service to allow iTunes to connect to the iTunes Store.
Hope this helps.

Solution to iTunes / iTunes Store problem: Chargeback to App

Similar Messages

Maybe you are looking for