Some silly questions

Hi BWers,
Please help me with the following questions
1. How do i know the number of users who check the reports in BW
2. How do i know which infoproviders are providing data to their reports?
3. How will a user ( be it super users or just a normal user) navigate to his reports??
4. What are lighthouse tasks??
5. How do i know a user has raised a ticket and what are the steps i shld take to log the issue once it has been resloved??
Thank u
Dave

Hello Dave,
1. it depends on the no. of user licenses with the company for BW reporting users. You can always find out the no of logins created based on these.
2. in the metadata repositary, for any query name the respective infoprovider can be known. Also,you can see the data flow option for infoproviders in metadata repositary if you want to know the report names for a particular infoprovider.
3. The user can login to BW using his login. He can in the rrmx see the reports/workbooks, or can directly click on the link in the menu in the favourites folder etc.
Based on his authorisations he can navigate thro' the reports.
5. This is specific to the client and what kind of tool is used for the support. Normally when a consultant logs in such a tool, he can see all the tickets that are logged. Based on their status(solved, pending, ongoing), he needs to attack one by one. Normally the consultant is assigned to each ticket. he can concentrate on tickets for which he is responsible. prioritisation of issues can be based on criticality of the issue and also the issue logged timings.
Hope this helps..
thanks,

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    1.-
    2.c
    3.a
    4.a
    5.c
    6.b
    7.a
    8.d
    9.b
    10.a -
    11.a
    12.c
    13.b
    14.d
    15.c
    16.a -
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