Speed/connection/customer service

Hi everyone, 
I was thrilled to move to BT Infinity 2 unlimited but soon caught up with various problem including online  speed and vision speed. I have contacted help line but got no where. They were so un helpful and even did not bother to solved my problem. I  have filled form online for help twice but nobody got back to me. I have never experienced so bad customer service like BT. They even demanded £80 or £100 to re install my hub. What a joke. I wish I have never move to BT from Orange. Any way, I looked carefully and found that my infinity has not been set up correctly to start with and my speed varied through out the day and even struggle to get up to 31 mb . Since I am near to exchange I have been told to expect 80 mb. I felt betrayed and I am paying BT full subs for poor service. I have turned up to forum for help believing BT are only interested of my subscription. 

REH21 wrote:
Same here when i got the BT INFINITY first few weeks my speed was 55mb to 58mb now its 9.5mb and they dont see any reson what to do as my previs provider was way faster then that as i have decided if its like that i am gona cancel the contract . . . .
Hi and welcome to the forum, sorry to hear about the issues your having there. Could you run a Spedtest here: http://www.speedtester.bt.com/ using the (ADSL/FTTC) tester and post results please including profiles. 
If you want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution

Similar Messages

  • Decreasing speeds, non existant customer service.

    Thanks BT for yet another amazing customer service experience.
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    I called again, you rebooked the engineer for Friday 3rd June, despite me telling you there would be no-one home to let him in. Unsurprisingly he also phoned me at work on Friday to tell me I wasnt home.
    Meanwhile the broadband disconnecting problem seems to have fixed itself, hurrah!
    Sadly the connection stabilty came at the cost of 50% of my download speed. I used to get 38mb/s now I get 19mb/s if I'm lucky.
    The drop in my upload speed is even more impressive: from around 7mb/s upload it currently stands at a whopping 0.44mb/s.
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    I was feeling optimistic and thought I'd try support again. I enjoy being told to reset my equipment in broken English while another mythical "line test" is run. However this time I dint even get that far.
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    Unfortunately, I'm getting the same experience.
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    After the really hot weather about 9 days ago, my Openreach Fibre Modem suffered this fatal fault and my service was down for a day. The engineer swapped the Openreach box and everything was fine again, but they are still trialing a replacement, so this unit will no doubt fail at somepoint too. 
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  • Slow speeds - Also very bad customer service so fa...

    Hey
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    80.***.***.**
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    London
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    80.***.***.**
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    London
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    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
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  • Cannot activate CS5.5 - internet connection error with Adobe servers + customer service non-existent

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    Greetings everyone,
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    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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    I was then transferred to Devon in the sales department via the live chat service where I was then required to repeat everything I had said to both Bryan and the other representatives I had spoken too. After a lengthy discussion and repeating everything I have just wrote he told me the order was indeed processing and that he would send a confirmation email in the next 30 minutes.
    That was 2 hours ago. It is now 8am Alaska time and I still have not received a confirmation email regarding my order. I was sent an email by Verizon an hour ago stating I had a device to "discover". The email contained no information regarding the shipment of my device, the order confirmation number, or anything regarding my account. The email I received was a typical spam email asking an individual to check out the current available phones and sign up for a new contract.
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        Hello APVzW, we absolutely want the best path to resolution. My apologies for multiple attempts of replacing the device. We'd like to verify the order information and see if we can locate the tracking number. Please send a direct message with the order number so we can dive deeper. Here's steps to send a direct message: http://vz.to/1b8XnPy We look forward to hearing from you soon.
    WiltonA_VZW
    VZW Support
    Follow us on twitter @VZWSupport

  • **bleep** BT BBand **bleep** customer service.

    Feb 19 called in after previously reporting BB fault.  have now had 3 line test done.
    Told problem inside house.
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    I waited in 3 days for a new router to arrive... Guess what one never arrived.
    This was also questioned after this date and i was told one will not be coming.
    feb 27 called in as problem still exsisted and they refused to pass me onto complaints.  was told i could get to complaints via teh 150 number, but I could not find away to it.
    feb 28th problem still not sorted and spoke to someone who offered me a new contract £25.35 all in the same package.
    Why would I want to get a new contract for a faulty line????
    (not sure of date.)
    navamita mukherjee
    said case closed
    supervisor biplab ghosh
    previous advisor incorrectly gave me wrong information.
    1/3/11  12:17
    zareen said it has been fixed again.
    2/3/11  13:08
    sucheta  said there is now a fault.
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    richard in india 13:29 13/6/2011
    Doing line test
    he tried to tell me that i was downloading at 7.6 meg when it was only 3998 kbs, stating that my DSL connection rate is what i am downloading at.
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    he never called back.
    13june2001 19:24 shaid
    asked for ofcom/oftel details trying not to give them...
    supervisor claire
    told they do not hold the information for ofcom.oftel
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    said there is a problem in the exchange
    14 june 2011
    john 13:24
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    yogesh
    complaints 
    sanjesh  in complaints,
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    abdus 11:51 am
    6th july 2011 11am
    20 mins waiting
    laksnakshmi
    0800800150
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    Madeingb.

    Bad language is a product of compounded bad customer service.
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    Question everything or fall victim to authority.

  • Customer Service & Infinity Issue

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