Decreasing speeds, non existant customer service.

Thanks BT for yet another amazing customer service experience.
On the 30th my broadband kept dropping and reconnecting which you blamed on an exchange fault, and told me it would be fixed.
Next you booked me an engineer callout without telling me. The first I heard about it was when he phoned me at work to say he was outside when I was the other side of London.
I called again, you rebooked the engineer for Friday 3rd June, despite me telling you there would be no-one home to let him in. Unsurprisingly he also phoned me at work on Friday to tell me I wasnt home.
Meanwhile the broadband disconnecting problem seems to have fixed itself, hurrah!
Sadly the connection stabilty came at the cost of 50% of my download speed. I used to get 38mb/s now I get 19mb/s if I'm lucky.
The drop in my upload speed is even more impressive: from around 7mb/s upload it currently stands at a whopping 0.44mb/s.
Interestingly my IP profile according to the BT Speedtester suggests a 20mb download which is much lower than it used to be. It also says 10mb upload, which I get nowhere near.
I was feeling optimistic and thought I'd try support again. I enjoy being told to reset my equipment in broken English while another mythical "line test" is run. However this time I dint even get that far.
I called 100, they told my they were busy and they could log a call back, I was shocked - a sensible idea! I left my mobile number and lo and behold 20 minutes later a call from BT!.... from the wrong department.
After a fruitless 10 minute conversation where the cheerful girl said "uh-huh" to everything I said, she then put me throught to the broadband fault line and I was promptly disconnected.
I think I shall try the 0800 111 4567 line - it's started ringing at 21:18 - updates to follow...

Unfortunately, I'm getting the same experience.
I was exstatic to actually be pulling around 38Mb when my Fibre was installed, trouble is, that was short lived.
I run a business from home, so I was ordering Infinity as soon as the lines opened on the day my exhange started taking orders. Sure enough, the engineer said I was no.1 in my area.
Unfortunately, those speeds have already slid in just a few months
To make things worse, there is a known fault with the Openreach Fibre Modems. Eventually they will pack-up!
A component inside overheats and the modem is toast. I thought it was strange when (on installation day) the engineer made a point of stating they can't be put down on carpet.
After the really hot weather about 9 days ago, my Openreach Fibre Modem suffered this fatal fault and my service was down for a day. The engineer swapped the Openreach box and everything was fine again, but they are still trialing a replacement, so this unit will no doubt fail at somepoint too.
To compound matters, they practice a standard procedure of capping your line when theres a fault and even though they insist the caps have now been removed, I'm only getting just over 20Mb 9 days later.
I'm grateful for what I'm getting on the one hand, but before anyone moans about their paulty ADSL speeds, that's not the point. I'm paying quite a lot of business broadband and I was quite hoping with Infinity and beyond (pardon the pun), we would have finally got away from the sales & marketing speeds versus the real world

Similar Messages

Non Existant Customer Service

Like so many others, the strike affected my ability to get service installed. I get that. I'm not thrilled about, but I get it, stuff happens. I wish I were the only one, but anecdotally my scenario seems all too common. Unfortunately, how everything has been handled with getting "servicing" customers has been nothing but lies, broken promises, and brush offs. Allow me to be very specific about my issues:
My order was placed on August 2, several days before the strike; ultimately installation was scheduled for August 16th... a windows of exactly 10 business days later. In the interim, Verizon employees go on strike. Naturally, I suspected this would impact my installation, though I wasn't too happy, of course. Called up Verizon to verify and was told "Oh no, your appointment is still booked, you should be good to go. We will call you if we have to reschedule for any reason." The night of August 15th, I get an e-mail that my appointment can't be made, and I will be contacted to reschedule. To be clear, this was not a phone call as told. And was well after I'd made arrangements with my job to be home the following morning.
A few days later, the strike ends.... hooray! Verizon sends e-mails and updates their web sites with the great news and how they'll contact me to get my installation rescheduled. Of course, by Wednesday afternoon, I hadn't so much as heard a word. And my attempts to call were greeted with a recorded message that they will be in contact with me. Finally I get in touch with a representative via the online chat tool, who gets me an installation date of 9/7 (if you're keeping count, that's _another_ 10 business days out from the day I contacted) Seeing as I already had my order in four business days before the strike, the fact that I now have to wait ten more (and keep in mind this contact was made two business days post strike) is already ridiculous.
But, there's a problem with updating my order, and someone in a different department will have to get back to me to confirm my order status. I'm promised a call back within 24 hours. I get a text on my phone confirming it, and the repair status online tool confirms the same, with a commitment time of exactly 24 hours later.
Surprise, that 24 hours comes and goes, so that night I'm back online with the service representative trying to figure out why it hasn't been rectified. After some apologies, I'm scheduled for the first available appointment... on 9/9. I've now lost another two days becuase of Verizon's inability to get me booked. (Note that I now have a date for 11 business days out from the time I'm talking with the rep) Representative confirms that I am booked for the morning of 9/9.
Today (Saturday 8/27) I get a phone call from Verizon to "schedule my installation". After explaining I'd already done so, it seems there's no appointment booked for me, but they can give me the first available on 9/13. (12 business days from today)
To say that this is beyond unacceptable customer service would be an understatement. Now, four different times I have been jerked around. When does it end? Sadly, too many parts of this country have no real competition in this market space, else I would surely be taking my business to one of them instead.

The most recent contact I had from anyone at Verizon was over the weekend, saying that I'd get a response from a tech within 48 business hours. Which meant EOD today. Guess what? Not a peep. Again. Another lie from Verizon.
I suppose I'm just continually being told, we'll get back to you in a day or two, in the hopes that I can be given the same canned lines and **bleep** enough times that eventually the install date (now 29 days after the originally agreed upon date) will arrive and the issue will be irrelevant. Well, I can assure you, the issue is still relevant, and will remain relevant until I get resolution.

Non-Existent Customer Service for English Speakers in China

Well folks I need some help.
I am a native English speaker living in Southern China. We do not have an Apple Store in our city. As a result we have to go to an authorized service center. So my story is real long and let me give you the short version. My iphone 5 has a broken screen and a recall for the broken power button. Its currently been sitting at the service center for four days. I have called the Applecare China number and have been selecting English service. This bounces me to either Singapore or Australia. So a senior customer relations advisor granted an exception for the cracked glass. Problem is the service center has no one that reads a lick of English. This to me is fine being that it is a small city in China. So the situation is that the service center does not know how to process my phone even though there is an exception for the screen and a recall for the power button. I have been calling once a day to the Applecare number asking for an update. Each day I get transferred to the senior customer relations advisor that promise to research the situation and call me back with an update or resolution. Sadly I am on day four and after speaking to a total of 10 regular agents and 6 senior advisors and not a single person has called me back nor has my phone been repaired. I am growing increasingly frustrated at the lack of movement on the repair of my phone. I have gone into the service center 5 times and they are waiting for instructions from Applecare China. The first time I went in they wanted all my original receipts and passport. As an American that has taken defective items back to Apples Stores around America I have never met this level of scrutiny. The phone clearly has a serial number and EMEI number. So I am confused why China consumers are subjected to this scrutiny. There seems to be a major communication gap between the Australia/Singapore and China operations. Supposedly my case is filled with English and Chinese comments. Sadly there has been no one that can read both English and Chinese looking at this case file. As soon as I select English I am bounced out of the China Applecare world.
After a total of 6 hours on the phone I am no closer to getting my phone back. Does anyone have any suggestions on how to approach this? I have the emails of 3 senior customer relations of people that I have been dealing with. Sadly none of them seem willing or able to assist me?

tfong010veryunhappy wrote:
duh. I thought it was pretty evident in my previous posting. I apologize as I was under the impression that most of the users on this board are native English speakers.
Yes, a large number are. However, that doesn't change the fact that you don't appear to have asked a technical support question that can be answered by fellow users.
I will break it down in more simple terms. How do I get my phone back from Apple?
Your post indicates that it is not Apple that has your phone but rather an Authorized Service Center. What happens when you ask them to give it back to you? Are they refusing to return it to you?

H.P. non existent customer service.

What an utter shambles Hewlett Packard is. Take your money and thats it. I cannot even find my query on this site and if it is there donot expect an answer any way. Fancy having to go on a site like this to get any service at all. This from a multimillion Company. frank21

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Slow/Non-existent LTE Service in Soho/NYC

I have an iPhone5 and work at Broome and Sixth Avenue in Soho NYC. When I initially switched from AT&T to Verizon last year I was getting slow but decent 4G/LTE speeds at work. but for the past 3 months service has been non-existent all day indoors. When I turn off LTE service on my phone and go to 4G it is about 10 times faster.
My questions are:
Why doesn't the phone automatically switch over to 3G when there is no LTE service?
And why do I get for bars and the LTE indicator when the service is so slow I cannot even run a speedtest or connect to any apps' servers?
thanks!

The second question - you have "service" as in you are connected, but Verizon has had capacity issues with LTE in NYC for quite some time now (and have not made any noticable improvements in at least the past year apparently), so you will constantly see disconnects or slow speeds....
Some related open threads for midtown, but apparently downtown and soho are suffering now as well (look at the "support" discussed in these threads as well...sadly, nothing to brag about to your friends on other carriers in NYC)
https://community.verizonwireless.com/thread/798232
https://community.verizonwireless.com/thread/783107
https://community.verizonwireless.com/thread/787806
Just a hunch - if a VZ rep responds to your post, you will get a response similar to the following:
"What's your zip code? Let me investigate the issue. We want you to have great LTE speeds. Have you ever had a trouble ticket open?" Then once you supply the information, it will go unanswered or you will be told that they either a) see no issues with the area, or b) acknowledge capacity issues, but can't tell you of any upcoming improvements.
Sorry, probably not the response you were looking for...but it's the unfortunately sad state of VZW in NYC these days.

Slow Infinity speeds and appalling customer servic...

Our Infinity connection has been up and running for 6 - 8 weeks and has worked flawlessly at 39 down and 8 up continuously.
In the last 9 days the speed has dropped to anything from 1 - 7 down and 6 - 8 up
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
2917 Kbps
0 Kbps
30123 Kbps
Max Achievable Speed
> Download speedachieved during the test was - 2917 Kbps
For your connection, the acceptable range of speedsis 12000-30123 Kbps .
Additional Information:
IP Profile for your line is -30123 Kbps
2. Upstream Test: -provides background information.
Upload Speed
6007 Kbps
0 Kbps
10000 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 6007 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 10000 Kbps
I logged this with BT technical support on the 16th August and so far have received no callbacks when promised (current count of nonexistant callbacks is 8 ) and zero updates as to the possible cause of the fault or any plan to resolve it. I've been told that it is with the Networks, Investigation, Management and Wholesale teams but noone will actually tell me whats going on.
I'm posting this here and will contact one of the mods to see if theres anything they can do to help. Although if i'm honest I think I may be finished as a BT customer and will pay my way out of the contract and go elsewhere despite being 2 months into an 18 month contract.
Shocking service, amazing product (when it's working)

I would give the Mods time to resolve the problem, meanwhile have a look (link removed) for your legal rights which would mean you would not have to pay to get out of your contract.
Sorry the link is incorrect. I'll get back with the correct one.
Use this

Complaints Lack of Customer Service and No respons...

Hi there
I have had very similar experiences. Misold BT Business Line with Braodband speeds. Engineer called and connected to an old second line at the property which would only give me 2 MB.
Complained - Nothing Happened
BT engineer said that my home line was " pants" as Chesterfield Broadband non existentr suggested I move my Braodband to Sky as they have better speeds and dont drop the connection!!!! I moved my home line to SJKY and guess what he was right!!!!!
Complained again about my Business Line - losing customers - no response
Complained via Twitter - no response only more promises of help.
BT deceided to increase my bill for no reason no letter no notoification April 2013 queried bills back to October 2012 - queriied this with Billing Accounts - they said sorry charges put on account in errror. Told Billing they were now in default of contract they cancelled the line said I would receive a refund of the incorrect charges.
Credit bill received which I assumed was the final bill so cancelled my Direct Debit and then ongoing bills still arriving
Calls amde to to BT Billing usually answered by Asia or Thailand had no idea of what i was saying most of the time number of calls in excess of 20 All calls State that account was closed in April and that bills incorrect.
Called again recently and spoke to Billing they promised to help but said that there were no notes of calls and contacts on system. E mail received from Karen Bernadino as I insisted that she acknowledge my call -E mail promising to help. no futher mail or phone call despite further e mail chase up requests.
Today - BT Chat - waited 20 minutes today no luck - called BT poptions team suggested I complain at www.bt.com/business complaints - doesnt exist.
At wits end now will write to Chairmain and Onbudsman - BT have a non existent Customer Service that costs us millions?
Looks as though whatever you do the only way you can get a complaint sorted through BT is to go on this forum to shame them in full view of the general public.
Please can someone help I am not paying Bt any further money as they jhave been in default of my contract since the Account was opened and further since October 2012 when they decided to increase the charges on my account for no reason. No other organisation would get away with this invisibility and total lack of accountability.

I'm in the same boat have an outstanding complaint with BT , reported it 7 days ago. Still nothing from BT.
Even if you do get a reply fromt he customer service team, you can ask agin and you will get something different they have no idea whats happening in the company.
It has to be said I now reckon BT are the worst company for customer service, they make Santander look brilliant. Never have I encountered such poor customer service from a company that I have from BT. Just look at the forums they are full of people complaining about the service they dont get.
Good luck in writing to the chairman, I did that too after a couple of days and got an automated reply back, still nothing official from BT.
They are totally rubbish.

No DSL, No Repair Techs, No Customer Service

I'm fed up. I feel like I'm being scammed and all I can do is sit here and take it.
My DSL has been going out every single day, multiple times, for weeks. Resetting the modem sometimes helps, more often not. When the internet does come back on, 75% of the time it is creeping slow.
So... I call Verizon to get some help last Friday. Instead of listening to my issue, the man just reads from his script... making me waste time turning my modem on and off (for the 25th time that day) and telling me everything will be ok.
He finally gives me an appointment for that Sunday from 8-12. Great.
Sunday comes. No one shows up, no one calls.
I call Monday morning and talk to another service agent who goes through the same script.
He finally gives me an appointment for Wednesday from 8-12. Okay
Wednesday comes. No one shows up, no one calls.
I immediately call Wednesday afternoon and get to talk to someone in the tech dept ... I think. He supposedly gets on line with the dispatch for my area and comes back to tell me that someone will be out by 3pm definitely! to fix my DSL.
No one shows up. No one calls.
I call Verizon back the next day, but before I can get to customer service, I get an automated voice telling me I have an appointment THIS Sunday from 8-12 noon.
No one ever told me this... but I think, ok.. let's give them one more chance.
Guess what? No one shows up. No one calls.
FOUR appointments to get my DSL fixed in one week, and not ONE of them actually took place. I am done. I have NO faith in your service, and if there was another company around here I could get something comperable to DSL at, I would be gone and writing scathing reviews on every review site on the web... if I could connect to it. But there isn't... so I'm stuck with crappy internet service and non-existant customer service.
So today. My DSL was out all morning. Just came back on about 20 mins ago at 12:30pm (I'm in NJ). I'm sure it will go out again later though, as it does every single day. And not one thing I can do about it...

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
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Customer Service DOES NOT EXIST

2 weeks to the day, and Infinity connection drops, DSL light constantly flashing green trying to connect. Call tech. helpline and they have me do the usual jump through hoops to make sure that I was not stupid enough to unplug a cable and forget about it, power cycle the modem followed by the home hub-no good. Next reset the modem, no good!! then asks me to reset the home hub to factory settings? I asked why? and was given the response
"sometimes it helps"
I explained that the home hub is acting purely as a router and could not be connected to the MODEM being unable to connect. I explained it like this - its like switching the TV set on and off trying to get a VHS player to work! she agreed and arranged to send and engineer to the CAB as the results of the line test show there is a fault.
So Wednesday the connection goes down, Thursday has an engineer appointment between 1-6pm.
Thursday comes and by 530pm no engineer!!! I HAVE TO CALL up to be told that the engineer has been cancelled due to lack of resources, the call centre staff explained it probably means that they had to much wok on. ANOTHER appointment is arranged for Friday again between 1-6pm - hopefully this will get fixed hahahaha
Friday 8am!!! get a call saying that the engineer has been CANCELLED again!!! why? why? why? I ask...to be told that the engineering team have cancelled it as they want to carry out, and I quote "remote settings". After trying to get to the bottom of this he agrees to transfer me to his manager-WHO DOES NOT START TILL 12PM UK TIME. Great more time wasted. Manager calls me and informs me that no "remote" settings have to be fixed and I have to have an appointment now for Saturday 1-6pm (so Wednesday to Saturday great work bt).
I explain that thats not good enough and asked why the appointment was cancelled, he carried on saying how it was an error as was Thursdays appointment, I asked what he mean by that and he explained that it was 2 incorrectly entered engineer appointments and thats why I had a no show from the engineer. I explained that when I was called at 8 am the guy had called the engineering team to find out why and they said about the remote settings so why are you telling me about errors on the system? he would call me back after he had looked into it. 15 mins later and he calls saying they do need to carry out remote settings but not till the appointment Saturday! I ask if I can have my original slot back for Friday and said NO and he would have to call me back to confirm the app. for Saturday as its not letting him confirm from his end. I ask to be put through to the complaints department, I explain the back history to her and was told she would look into it and call me back today, 12:30pm when call was ended.
4 hours pass by and I am forced to call back. My call gets put through to Priority Care (thats a joke) to be told "very very sorry Mr Bradly" when my surname is Bardsley and that indeed the appointment for Saturday was confirmed for 1-6 pm and she could not give me an answer as to why I have had 2 failed appointments and NO one has called me back with confirmations or answers. I was talking till I was blue in the face and still got the scripted respones. I ask to be put through to her supervisor to be told that "he will say the same as me sir" thats fine I say let him tell me the same.
Get put through to the supervisor (he makes more use as a door stop) who offers nothing in the way of helping to sort this issue and tells me his hands are tied and he has no systems in place. I ask has my appointment for Friday been filled and he said no! so I asked can he not make a call to the engineer's dispatch office and get some one round to day, as they have already failed me with 2 appointments and 3 none returned calls! all I would get is a very well practised response "NO we only have the ability to contact customers". 25 minutes later and I am told I can carry on with the appointment for Saturday or I can cancel my package "its up to you sir".
As you can guess I put the phone down on him and tried again ! after another 2 hours on the phone trying to get an engineer out to me today and having to run through the back history 6 times and having 2 customer care staff hang up on me, I finally get put through to customer care based in the UK.
The rep based in the UK tells me that he has no idea why I have had 3 different stories or in fact why ANY of my engineering appointments have be cancelled. He went to tell me that all Priority Care teams can contact ALL levels in BT to investigate a complaint. Then he confirmed my appointment for Saturday 8-1pm? no I was told by 2 PRIORITY CARE team members it was confirmed for 1-6pm!!! he confirmed again what is on the system is 8-1pm!!! what the **bleep** are they trying to make me miss the engineer!! I know its for the cab but they said on a rare occasion it could be the modem.
WHY DOES NO ONE SEEM TO KNOW WHAT THEY ARE DOING, OTHER THAN HOW TO READ THEIR SCRIPTS AND NOT LIST TO THE CUSTOMER. I FIND IT HARD FOR A TELECOMMUNICATIONS COMPANY, THAT NO ONE COULD CONTACT SOMEONE IN A DIFFERENT DEPARTMENT AND SAY:
"HAY, WE DROPPED THE BALL ON THIS, CAN YOU SEND AN ENGINEER TO SORT OUT THE CONNECTION"
it seems like it is too hard as every time I asked for this, I was responded "we don't have those measures in place sir, you WILL have to wait till Saturday". This to me is very POOR or none existent customers service.
When you are called you are beaten down with pre-scripted rubbish with out listening to the problem and LIED to!!
The Results
Day 4 with NO internet connection.
7 Phone calls to BT from myself
2 Phone calls from BT to myself ( surely it should be the other way around)
2 days wages lost because of no shows from Engineers
4 hours 17 mins spent on the phone in total !
Conclusion
If your reading through these forums to check out any issues on BT and are not a BT customer RUN!!!!! RUN AND NEVER LOOK BACK!!! I have never been so angry and disappointed in my life. SUCH **bleep** SERVICE!!

Re Wedding
Re LaughingJohn.
Finally managed to get put through to "Priority Care" (who then admitted she was tech help, and put me through to PC!!!!!!) to discuss reimbursement/compensation. I agree with both points how misinformation is given just to get the customer off the phone so that they can take another call to keep the "call waiting" time down. They are so heavily scripted ( not their fault I am sure) that they prattle on with it and don't truly listen to what the issue/problem is. And to have 3 sets of PC Managers deal with it is a joke.
Today they offered me (drumroll please)........... 4 days reimbursement !! which works out at £3:33. I kindly pointed out the WHOLE story again emphasising the;
LIES
INCOMPETENCE
LACK OF CUSTOMER REGARD
THE INABILITY TO CONFIRM AN APPOINTMENT AS 8-1PM OR 1-6PM etc etc
As well as the £85 in lost wages for the 2 afternoons off work.
I then asked him again if that the £3:33 sounds as a fair offer, 25 minutes pass repeating my self over and over again pointing out that BT as the telecommunications company, has been put to shame and contacted more by the customer than Bt contacting the customer.
"I agree with you Mr Bardsley, and seeing as you have had a "not so good" experience (understatement of the year) I am willing to offer you £10 pounds, I am not really meant to sir, but on this one occasion I can"
I told him I was looking for AT LEAST 1 months free Infinity for the hassle (not expecting to get blood out of a stone) and was told "No sir". Can BT admit they dropped the ball and meet me half way then? and give me half price then for nexts months fee?
"because you have called so many times sir and had a little bit of a bad experience (do they think that repeating this I will some how agree that the world is flat?) I can go to half price for you sir"
Not the result I was after, but still a result.
I just don't get how such a large company can get it so devastatingly wrong.

Lack of customer service/Liars

I went into a verizon store wanting to add a new line. Everything seemed to go smoothly. He asked if I wanted the 5S or 5C. I decided to go with the 5C. I paid my $145 and he helped me pick out a number. He said to come back at the end of the week to swap numbers on the phone. I went in on that Friday and the girl told me that I had to buy 2 sim cards. I wasn't advised of this. Had to pay $20. I left.
Later in the week I start getting text messages saying I am over my data usage. All of the phones start doing it. I up it for $10 not understanding really what was up. They kept coming. Over and over. I call customer service, go over my phones. Ends up the guy changed my calling plan without me knowing. I had unlimited data but gone and he backdated it. They can only switch you back within 14 days. By backdating he screwed that up. The lady apologizes and promises she will follow up the next day I go to Verizon because I am fed up. I explained how he screwed everything up. They put me on phone with customer service who again apologizes profusely and said she has filed claims and someone will contact me within 24 hours.I am so frustrated I tell her to take the phone back it isn't worth it. Sure if I pay $75. What? I was never told that. He told me I had 14 days to change my mind. He didn't mention that. He also didn't mention that they were adding $40 on my bill. I thought it was $10. He never mentioned that I didn't have to get that phone. He didn't mention the differences.. He didn't mention anything. I have NOT heard from anyone and I am still getting usage notices. They have done nothing. I called back and left a message to have the girl I originally talked to call me back. No one has called. I am completely disgusted and one step away from posting this everywhere.

The reason you received the worst customer service - is because Verizon seems to have spent decades to develop the worst customer service program imaginable, and has searched the world over to hire the most incredibly incompetent people to staff their management, employees, phones lines, and stores to overshadow anyone who actually was mistakenly hired who is professional. I also happen to need help if you could assist, I need to go back to the store where I bought my 5s to find the store manager who can not seem to call me back after hours spent trying to get a hold of him, and help me stuff this phone up where the sun doesn't shine...
When I got home with my new 5s, I found their was no quick start guide, no recipe, no explanation of plan and absolutely no resolution after many calls I made - to try to clear up my charges. I was charged almost $750.00 on my first bill, and it was due immediately. I had set-up a pro-rated account, and was told my costs were supposed to be around $450.00 for everything, and my bill would be around $91.00 - they are charging me around $750.00 and around $140 a month - $50.00 higher... I called customer service, and the store several times since then. I was told many times to go online to resolve my problems. (ha! - a good one).... This is because you can not get a phone call answered due to the astounding amount of customer complaints and problems Verizon has managed to incur.
I happen to have an attorney on hand, and told him I am going back to the Verizon store and cancelling my account due to breach of contract. He said to let him know if they refuse... He was also a Verizon customer and cancelled his account... ironic... He informed me I was promised quality customer care, and I did not receive all of my product on purchase - namely a quick-start guide... Funny a 50 cent book will cause Verizon to lose thousands...
Verizon simply put, has a non-existent customer support network - the worst I have seen... You have to navigate through pages of online crap to get a simple number... If Verizon stood behind its service, it would have the customer service number listed and prominently displayed as well as provide product guides - instead of telling customers to find help online from others...
I am really surprised Verizon is a big sham and hides its shady organization behind smoke and mirrors disguised as too much worthless information posted - just look at all the crap below this page... Especially note the 8 links for Service and Support does not include any actual customer service assistance regarding account problems. I was told to go back to my
Verizon store to discuss my problems - it is 1.5 hours away....

Cannot activate CS5.5 - internet connection error with Adobe servers + customer service non-existent

Just purchased CS5.5 and it works fine however I am not able to activate it. The program says I don't have an internet connection but I clearly do I as I am able to connect to all websites & email etc...
I have tried to contact customer support 6 times:
Contact 1: on hold for 1 hour and 20 minutes after which I was disconnected
Contact 2: on hold for 35 minutes then told it was out of business hours
Contact 3: on hold for 45 minutes then someone picked up the phone and then hung up on me
Contact 4: on hold for 15 minutes then someone hung up on me
Contact 5: on hold for 5 minutes then someone spoke with me and told me to delete a "host" file in Windows32 folder on our system. This didn't fix the problem and then the support person simply hung up on me...
Contact 6: currently on hold for 55 minutes and still waiting...
What is happening at ADOBE? You used to be so reliable now I am not even able to get through to support? It is very worrying... I have no options available any more... what do I do?
PLEASE HELP PLEASE PLEASE PLEASE PLEASE I AM NOW PLEADING FOR SUPPORT!
Richard

Greetings everyone,
I started this thread. Since the thread was posted, my activation issue has dissappeared - HOW I do NOT know. As a last desparate attempt, I uninstalled Norton 360 completely and this might have helped, however I am not sure. Doing the "ping" of activate.adobe.com still doesn't work even with Norton 360 uninstalled and all firewalls switched off. It is very strange that I am not able to ping activate.adobe.com and get a 404 error on https://activate.adobe.com/test but my issue is resolved... strange this seems still to be unresolved.
In fact, I tested that URL and the Ping from over 8 different internet locations within Sydney (friends homes, offices, internet cafe etc) and NONE were successful. How does THAT make it a USER problem when NO ONE can access it???
An Adobe rep contacted me directly by email and supported me directly, which was fantastic, but didn't actually help as all the support he provided was exactly the same as what I had done with other support by phone at least 5 times with no success.
I organised a very skilled computer tech to assist me with my issue and he did everything he could to try and open ports and gain access for the activation but after 6 hours of trying his conclusion was "Adobe is having the issues, not the users".
This seems to be a big problem with Adobe at the moment and should not be.
To Adobe:
I remind and highlight your responsibilities as a service/product provider, under the ACCC law:
http://www.accc.gov.au/content/index.phtml/itemId/961908
As a customer:
"If a service fails to meet a consumer guarantee, you may be entitled to a remedy—either fixing the problem with the services, a refund or compensation for any drop in value from the original price paid—depending on the circumstances."
Amongst other information within that page, I bring your attention to the fact that this issue your users are experiencing would be considered a "Major failure":
There is a major failure when (as the customer):
"you would not have engaged the service if you had known the nature and extent of the problem."
"the service does not meet the reasonable expectations for that type of service, and the problem cannot be rectified within a reasonable time."
and lastly, who is to fix the problem:
"The guarantees are made by the person or business that is providing the service. This means the service provider is responsible for fixing a problem when the service does not meet a consumer guarantee."
The runarounds Adobe is creating for customer, and hours of "on-hold" resulting in little or no customer service, is simply unacceptable and, in fact, a breach of your responsibilities and the law. Adobe... you seem to forget that our businesses or services rely heavily on your software to learn, teach, conduct business or whatever it may be. Our time is precious and the hours wasted to fix issues that shouldn't be there in the first place cost us a non-trivial amount.
Although my issues have been resolved, I am still nervous as it may happen again - I have received no indication of any rectifications of the issue and it appears it is still a major failure with other customers, meaning it could happen to me again at any time.
I would, and so would the rest of the people with these issues, like to know what your steps are, at a higher management level, to fix it and make sure it does not happen any more.
I highly recommend that you escalate these issues as a matter of priority and get your best people onto it urgently.
In the hope of a positive outcome,
Richard
A frustrated customer

Customer Service NON EXISTENT

I am extremely disappointed in the lack of customer service. It is basically nonexistent. I called customer support with a problem and was transferred to different people multiple times before being disconnected. I then emailed customer support with my problem and never received a reply.
My HP printer has seen better days and, although it has been a good printer, what good is it if you can't get help when you need it. I will be purchasing a different brand name and hopefully, the customer service will be better. I find it hard to believe that it could be worse.

This is a peer to peer support forum, not a direct link to HP support. If you would provide details of the issue you are having with your printer someone here may be able to help resolve your issue.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Adobe's customer service is non-existent

Sometime last year Adobe's systems were hacked, logins and passwords were stolen along with credit card numbers. My only CC on file with Adobe had expired so I didn't have any bogus charges, but my personal information had all been changed. My name, my address, city, everything. Also, my registered products disappeared. I had CS4, CS5.5 and CS6, as well as Lightroom 4, all gone. So my guess is that some crook took my serial numbers and now somebody else is using my license.
So far I haven't had problems installing the software, last time I did was after the hack, but there's a possibility that some day I will have to install these products and I can't because Adobe flagged my serials as pirated. So that would force me to be on the phone for half while they put me on hold ten times (in my experience with Adobe's customer service that's not out of the question) and have to take pictures of the packaging of my products to verify that the software is really mine.
To add insult to injury, several months ago I posted this same thing in these forums, and someone from Adobe's staff told me to send them a PM with my information and that he was going to put my registered products back in my account. I rarely log into my Adobe account, but today I did, and under registered products I still have nothing listed.
So fat chance I'll ever upgrade to Creative Cloud when their servers are so vulnerable, and their customer service so bad. Imagine that I'm using CC, then my account gets hacked and suddenly it shows that I don't have CC anymore. So the next time I try to use Premiere it doesn't open because it checks with the licensing server and it says that I don't have a license.
Every forum I go I read people completely dissatisfied with Adobe, and based on my experience it's not hard to see why.

Anish*Adobe wrote:
Hi sebasvideo,
I have sent a private message to you with the details regarding the serial numbers and the login credentials.
^Ani
I received a notification about a private message in one of my email accounts, but the link I click on says there's nothing.

Shift of Customer service department from Non SAP system

Hi All
I have two companies one in SAP and other Non SAP .Now the Client has planned to move/MERGE the Customer service department (ONLY ) of the non SAP legacy to the existing SAP company code ,though there is no physical movement of Goods from the new merged SAP plant since all sales process involve 100% drop shipment.So for this what should be the ideal approach ?
My gues would be to create New Sales area/Sales office/ sales group assigned to the SAP company code,data upload of material master/customer master/vendor/open order/open billing etc..
Pls advise if this the apt one ?
thanks
Viswa

Hi Will,
Please check configuration "Reset Time Series for Incoming ProductActivityNotifications". This should help you reset old values with new values.
IMG - Supply Network Collaboration -> Basic Settings -> Processing Inbound and Outbound Messages -> Display of External Exceptions and Logs -> Reset Time Series for Incoming ProductActivityNotifications
Hope this helps you.
Thanks,
Sunil

Query for non turn customer report in service module(Add-on)

Hi,
I want create query for non turn customer report, that mean the customer who are not come for last 6 months to our service workshop in service module(Add-on). this is a scenario.
SELECT T1.U_CardDate, T1.U_JCardNo,T1.U_TypeSrv,T2.U_VehReg,T2.U_PurchDt, T2.U_VehDesc, T2.U_VehModel, T1.U_KmsRead, T1.U_BPCode, T0.CardName, T0.AddrType , T0.Building,T0.Block, T0.Address,T0.City,T0.ZipCode, T0.State1,T0.MailBuildi,T0.MailBlock, T0.MailAddres, T0.MailZipCod, T0.MailCity, T0.State2 ,T0.MailAddrTy, T0.Phone1, T0.Phone2, T0.Cellular FROM [dbo].[OCRD] T0 INNER JOIN [dbo].[@ALD_JOBCARD] T1 ON T0.CardCode = T1.U_BPCode INNER JOIN [dbo].[@ALD_VEHMAST] T2 ON T1.U_BPCode = T2.U_BPCode WHERE T1.U_CardDate BETWEEN [%0] AND [%1] ORDER BY T1.U_CardDate.
this query is get all customer data who are not come to service workshop for last 6 month. i want to filter data who are not come last 6 months this year. kindly assist me
thank you.

Check this:
SELECT Max(T1.U_CardDate) 'Lase Serve Date', T1.U_JCardNo,T1.U_TypeSrv,T2.U_VehReg,Max(T2.U_PurchDt) 'Last Purchase', T2.U_VehDesc, T2.U_VehModel, T1.U_KmsRead, T1.U_BPCode, T0.CardName, T0.AddrType, T0.Building,T0.Block, T0.Address,T0.City,T0.ZipCode, T0.State1,T0.MailBuildi,T0.MailBlock, T0.MailAddres, T0.MailZipCod, T0.MailCity, T0.State2 ,T0.MailAddrTy, T0.Phone1, T0.Phone2, T0.Cellular
FROM [dbo].[OCRD] T0
INNER JOIN [dbo].[@ALD_JOBCARD] T1 ON T0.CardCode = T1.U_BPCode
INNER JOIN [dbo].[@ALD_VEHMAST] T2 ON T1.U_BPCode = T2.U_BPCode
WHERE T1.U_BPCode NOT IN
(SELECT DISTINCT U_BPCode FROM dbo.[@ALD_JOBCARD] WHERE DateDiff(DD,U_CardDate,GetDate()) < 183)
Group By T1.U_JCardNo,T1.U_TypeSrv,T2.U_VehReg,T2.U_VehDesc, T2.U_VehModel, T1.U_KmsRead, T1.U_BPCode, T0.CardName, T0.AddrType, T0.Building,T0.Block, T0.Address,T0.City,T0.ZipCode, T0.State1,T0.MailBuildi,T0.MailBlock, T0.MailAddres, T0.MailZipCod, T0.MailCity, T0.State2 ,T0.MailAddrTy, T0.Phone1, T0.Phone2, T0.Cellular
ORDER BY T1.U_CardDate

Decreasing speeds, non existant customer service.

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