Speed decrease

Question

Recently I've noticed a decrease in speed, both in actual downloading of pages and as reported by the various speed testers. There is now a definate delay.
Yes, I know I'm a fair way from the exchange but originally when I was connected most, if not all, speed tests came in around the 1.9mb/s leve. Now most report 1.4 (even BT's own has dropped to around that level). 
ADSL Line StatusConnection InformationLine state: Connected
Connection time: 12 days, 13:10:31
Downstream: 1.406 Mbps
Upstream: 96 Kbps
ADSL SettingsVPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 9.2 dB / 7.0 dB
Line attenuation (Down/Up): 63.7 dB / 31.5 dB
Output power (Down/Up): 17.2 dBm / 12.1 dBm
FEC Events (Down/Up): 501731364 / 1479
CRC Events (Down/Up): 1334 / 748
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 6500 / 320
Error Seconds (Local/Remote): 656 / 170
RAG Test Results
Fixed: 1Mbps and 2Mbps available
radsl: 512Kbps and 256Kbps available
MAX: ADSL Max is available
TPON: No info in database
Check: The check identified another service on your line which may prevent you from ordering a new ADSL connection. Examples are : Existing adsl connection, DACs, LLU, TPON etc
adsl 1 linecode : GGEC
dslmax linecode: GEGEGEC
And that is when it gets a little bit suspect! I was connected to a new line so when did this other unidentified service get connected? Is it responsible for the slow down? 
I'm trying to get a WiMax service connected so it might all become irrelevent (the phone line will go) but can BT just merrily piggy back other services onto a line with the resultant drop in performance. 

Answer 1

Your connection speed is slower than before probably because your noise margin is at 9.2db whereas normal is about 6db. If you get noise margin down then speed will increase.
Are you connected to the master or test socket? Do you have other sockets in other rooms?
As your stats show a stable connection for the last 12 days i would if it was mine try 1 reset to se if noise margin would go back to 6db and if not then I would contact the mods and ask them to reset noise margin back to 6db. https://bt.custhelp.com/app/contact_email/c/4951
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.