Speed just dropped to 0.23

Question

Hi. I have been getting a steady speed of 2.7meg until last week when it dropped to 0.23 with no warning. Today I had a engineer visit who was a little stumped as to why I had such a slow connection
During the visit he tested my line and to start off it was showing 1meg at the socket. He went away an changed a few wires and after all this it now showed 2.2 meg at the socket. I then plugged the router in and it was still showing a speed of 0.23. He said because my line was unstable bt had capped me at 0.23 and that he had reset the line and it should now start to speed up automatically. It has been 10 hours since the visit and its still showing 0.23 with a upload of 0.36 exactly the same as before the visit. I have bought a new router to see if that helped but it did not
I also own the property next door and the speed has gone from 3 meg to 1.5 the same time as mine dropped
Has anyone else had these sorts of problems if so how did they fix it?
Thanks

Answer 1

Connection information
Line state:
Connected
Connection time:
0 day, 00:58:08
Downstream:
3,648 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
6.1 dB / 17.0 dB
Line attenuation (Down/Up):
57.5 dB / 31.5 dB
Output power (Down/Up):
19.0 dBm / 12.0 dBm
FEC Events (Down/Up):
0 / 257
CRC Events (Down/Up):
1463 / 151
Loss of Framing (Local/Remote):
0 / 2
Loss of Signal (Local/Remote):
2 / 2
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
25137 / 208
Error Seconds (Local/Remote):
0 / 0