SRJ DEBT LETTER????

I recieved a letter from SRJ claiming i owe them alot of money..... £545.38 to be exact!
I was a bit wary at first when they wanted me to contact them and give details of a personal nature.Why would i give my address,date of birth etc to them to clarify who i am??? who are you more like???
I recieved a phone call from them a week later asking me details,of which i was unwilling to give.I am very wary due to the kind of people there are in the world today.eventually they gave me enough details to make me believe who they were, so the conversation started.
They said they had tracked my new address and the outstanding bill is from BT for the above amount, since we have moved house.
When we moved house,the first thing i did was make a list of who to contact and BT was one of the top ones on my list.They needed my old address,new address,account number etc and they had every bit of information they asked me for.This was in the beginning of February 2011,we moved mid feb (min 5 days notice needed). Our contract was due to expire in march 2011.
When we moved,we found that we could get a better deal with another provider for phone,tv and broadband,so we had given the notice to end the contract and after march 2011 we would no longer be under any contract with BT,hence the last payment being in March 2011.
I have been in contact with somebody at BT this week (12-12-11), and they said that yes there is a bill outstanding that needs to be paid.When i asked what it was for,they said for ceased payments from march this year and that the contract ended in October 2011.How can it be in contract when it ended in march? I asked what the charges were and he said for calls and ceased payments and cancellation fees.
Since looking into this further,and having had NO CONTACT via letter,email,telephone etc,of which they could have done,we have found some very interesting things.
1) my mail was redirected until august this year.
2) after logging into what i thought was a closed account since march,there appears to be significant phone usage in April-     June 2011,when we moved out in Mid Feb 2011.
3) How did BT let it slip through the net when they were clearly informed of our new address details?? we now have a
     whacking great big bill for something we weren't even there to run up!!!!
4) I was told BT needed 2 weeks notice to connect in our new house,hence us looking for other deals in the meantime.
5) The contract for our broadband and calls was due to end on 22-3-11 and if we wanted it in our house, the new contract would start on 25-2-11 after we'd moved in and we had until 12pm on 24th feb to cancel it if we didn't want to continue with BT.We DIDN'T want to continue with BT,so WE DID RING AND CANCEL. Clearly there seems to have been some problem with them actually putting what i was telling them in the computer system,hence me getting a bill that someone else has run up.
I would like any help and advice as to what to do next. We will take this further.Who has £545.38 lying around to pay off someone elses bill? IF I OWE ANYBODY MONEY,I PAY IT!! but i am not paying for this bill!!
Sal

Hi sal.
The only people here who can help you with looking into this are the forum mods.
If you fill in this form: http://bt.custhelp.com/app/contact_email/c/4951 with a link back to your post for ref, the mods will get back to you. It can take up to 3 days ( sometimes longer in busy periods), and they will contact you direct via phone or email.
I will say whatever cancellation charges you had and might disagree with, if you had broadband and did not request a MAC code to move to another ISP, then there would at least be a £30 cease charge for broadband, if nothing else..
Also was it an 18mth contract or 12 mth
Anyway, like I said,get in touch with the mods and see what they say.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

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The only people on forum that can help are forum mods who are only BB employees on forum. They will post a contact us link probably tomorrow now.
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

SRJ Debt collection claim I owe BT a cancellation ...

I was so pleased to come across this forum via a search for SRJ Debt collectors. I received a letter from SRJ today asking me to contact them urgently. Clearly concerned, I called them and have been told that I owe BT just over £35 for cancellation of my phone service.
I moved house in April 2009 and informed BT well in advance of the move that we would no longer require their services. I had been a customer at the address since July 2005 and was not tied into any package time agreement.
After moving BT contacted at my new address re the final bill which was settled and I eventually received a small refund for overpayment!!
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As said by Syops in a not so distant thread. 3rd one on.
Contact the mods or billing live chat on following links. Patty-L
http://bt.custhelp.com/app/contact_email/c/4951 (Allow 72 hours for a response)
or BT Live Chat - Open Mon-Fri 9-6 : http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_f

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jevoyager wrote:
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Small history:
Signed up with BT broadband some 3,5 years ago, As well as a phone line. About 1,5 year later, we moved address not to far from the old one, and thus called BT to have our phone and broadband moved to the new address.
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Dear Mr Patterson,
Ref: xxxxxxxxxx
I am writing to you in the hope that you can help me with an ongoing difficulty that has left me dumbfounded. Over the past few months I have been disputing an engineers charge on my account. As the demand for payment is now approaching the legal stage I have tried to make sense of BT policy, but I find myself caught in an endless loop.
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Welcome to this forum.
This is a customer to customer forum only, where forum members, who are only BT customers, can help each other with BT Retail products and services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
This is a public forum which can be viewed worldwide, so please do not post any personal information, especially phone numbers, account numbers, fault numbers, address information or email addresses, as this could be used to impersonate you.
If you have posted such information, then please edit your post, and delete it.
There is a giude to charges here.
http://bt.custhelp.com/app/answers/detail/a_id/12439/c/
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BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Debt collectors chasing me for an account that was...

Hello all,
Received a phone call this afternoon from quite an aggressive lady from a company called Advantis and representing a third party called TDX. She was quite cryptic at first and started out by asking me for lots of my personal details. I went along with this for a while then decided I had had enough and I wanted to know what was going on.
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From what I have read this seems like a friendly forum - If possible could anyone comment on the following please:
How and why would a cancellation be cancelled?
When investigating this before sending to debt collectors did nobody see the cancellation on my account and notice that my direct debits had been cancelled and think it was a bit odd?
How can my account run up data usage when I no longer lived in the flat or used the router or landline - I had moved 200 miles up the country and was using a Virgin service?
Does this cast doubt on the amounts of data I was being billed for prior to the cancellation, some of my monthly bills were very high?
Is my credit rating now trashed?
Why do BTs overseas call centres only ring back 50% of the time?
Sorry its so long but I wanted to give as much info as I could, hoping for opinions

Nobody from the call centre bothered to ring me back as promised yesterday.
I waited until 12.45 today to ring them again - spent 15 minutes on the phone explaining again to be told the they were having system problems and couldn't help me.
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Under the provisions of FCRA §623(a)(8)€ and 16 CFR §660.4, you have the duty to review all of the information I have provided to you, to complete your investigation of this Direct Dispute within 30 days of my Notice of Direct Dispute, and report directly back to me with the results of your investigation within 5-days of the completion of your investigation. I am requesting that you verify this information with CitiFinancial and update my credit report to all three credit bureaus, Equifax, Experian, and Transunion, accordingly. Should you find the disputed information to be inaccurate or incomplete, or if you cannot verify the accuracy or completeness of the disputed information, you are additionally required, under FCRA §623(1)(E), to remove this account from my credit reports and to promptly notify all three credit reporting agencies. Regards,MY PRINTED NAME

jlynn_RN wrote:
So I drafted my very first DD letter to Calvary Portfolio. They are reporting a wrong DOFD. My last payment to the OC was 10/2008 and they're reporting a DOFD of 6/2009. I've already contacted the OC and they no longer have any information of my account except the charge off date and the CA. The OC took a REALLY long time (12 months!) to charge off the account and I think the CA just made up their own DOFD by counting back 6 months from the CO date. Please let me know what you think! MY NAMEMY ADDRESS Calvary Portfolio Services
500 Summit Lake Drive, Suite 4A
Valhalla, NY 10595 Re: Account #********* To Calvary Portfolio Services:
This is a Notice of Direct Dispute with you, under the provisions of FCRA §623(a)(8)(D), of the accuracy of information you have reported to my credit file. This is a direct dispute of credit reporting. This is not a request for debt validation/verification under FDCPA §809(b) In compliance with FCRA §623(a)(8)(D), and enacting regulations published at 16 CFR §660.4, this Notice of Direct dispute includes: Identification of the specific information being disputed: Date of first delinquency (DOFD) as 6/2009. Basis for the dispute: You obtained this account from the original creditor CitiFinancial. The DOFD should be no later than 11/2008 as the last payment made to the original creditor was 10/2008. I am requesting that you send me proof of the DOFD that you are reporting by way of a complete payment history that you should have obtained from CitiFinancial. Supporting documentation: Enclosed I have attached a portion of a bank statement showing the last payment made to CitiFinancial. I am also including a portion of my Equifax credit report where it lists the DOFD as 6/2009.
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SRJ DEBT LETTER????

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