SRM Contract alert management Workflow - WS10400022 Agents determination

Hi Experts,
I am trying to implement Alert management for SRM Contracts that are expired/ or the threshold is exceeded.
All the necessary configs are done and the event linkage is also done for the workflow Template WS10400022.
The task used in this workflow TS10407926, for agent determination, used the expression &Agents_0001.Agents&
This container value is neither passed from the event linkage binding.
Can anyone explain how this agent determination is done for this workflow?
Your replies are very much appreciated
Cheers,
Prem.

Hello,
OK, i did not see the event linkage between event and workflow...
Currently, &Agents_0001.Agents& is not populated with data coming from the event:
Event is managed by BBP_EV_API_EVENTS_SAVE function modul, and inside this FM by CL_BBP_EVENTS class.
Maybe you should open an OSS message and check all OSS notes dealing with BBP_CONTRACT_CHECK report.
Regards.
Laurent.

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Dear ,Experts :
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SRM Business Workflow
http://help.sap.com/saphelp_srm50/helpdata/en/8b/4fa9585db211d2b404006094b92d37/frameset.htm
Setting Up SAP Business Workflow
http://help.sap.com/saphelp_srm50/helpdata/en/ee/277e3c281f1817e10000000a114084/frameset.htm
Related links ->
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Workflow debugging
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http://help.sap.com/saphelp_srm50/helpdata/en/2c/e68d406b305537e10000000a1550b0/frameset.htm
BR,
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1. Can you replicate this problem in the test system?
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Hi,
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Use
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This BadI serves to enhance and/or vary the settings of the IMG activities under
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BBP_EVENTS_DET_FOLLOW_UP_URL
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Pls reward points for useful answers.

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The rule used in workflow template WS50100021 is a standard one. So try to find out that on what basis it is fetching the agents. It could be the case that the logic specified in the rule does not fulfill your requirement.
The other reason could be that you have not specified the task as general. Please check if the agents tab is activated(green) in the task or not. If it is not you need to set the task as general.
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Hi
I've copied standard wf for contracts i.e. 20000079. In my custom wf the step for release contract I've maintained the standard rule 20000029. bcos this rule is assigned for standard one with task 20000172. Am I correct in agent assignment??bcos my agent determination fails and wf goes into error. But if I simulate the rule separately it works fine. So there is no prob in rule,also i've properly binded it with task passing purchasingContract and releasecode.
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Check that the binding between the workflow and rule are OK. Maybe your workflow is not delivering all the needed parameters for the rule (the same parameters that you are using while simulating the rule).
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Hi, to all the experts who have helped me all these while,
Thank you very much for spending time helping me to go through this issue.
Yesterday, I ran through the coding for the function module for the rule AC20000026 again. I found out that there is one part of the coding which is causing the failure of determining an agent. The code disregard the company code for overall release of Purchase Requisition while the business requirement involves company codes in every PR created. Thus, by changing that code, the problem is solved.
The snippet of code of function module (ME_REL_GET_RESPONSIBLE):
   CASE t16fc-frgwf.
* keine Ermittlung
      WHEN space.
        RAISE nobody_found.
* Ermittlung ¨¹ber T16fW
      WHEN '1'.
        IF eban-gsfrg EQ space.
*     Einzelpositionsfreigabe Banf
          SELECT SINGLE * FROM t16fw WHERE frggr = eban-frggr
                                       AND frgco = rm06b-frgab
                                       AND werks = eban-werks.
        ELSE.
*     Gesamtfreigabe Banf
          SELECT SINGLE * FROM t16fw WHERE frggr = eban-frggr
                                       AND frgco = rm06b-frgab
                                       AND werks = space.
There is always a value in werks in my business scenario...
SELECT SINGLE * FROM t16fw WHERE frggr = eban-frggr
                                       AND frgco = rm06b-frgab
                                       AND werks = space.
So, by changing it to
AND werks = eban-werks
it will work, however, I think it's better to just remove the If statement
IF eban-gsfrg EQ space.
, since it has no effect anymore.
I hope this would give a hint to all the rest who might be facing the same problem as well.
Thank you very much,
YL

Agent determination issue in a workflow

Greetings everyone!
I'm configuring some business scenario with the help of a business workflow in SAP CRM 7.0 I'm using activity step and want to determine agents using standard SAP rule 10000162 ("Employees for responsible org. unit"). I've tested the rule outside of the workflow and it's working fine, but in workflow it fails to determine an agent.
In a log I see following errors:
Agent determination for step '0000000023' failed;
Result of agent resolution does not agree with agents of task;
I've made some tests depending on what assignment task has:
1. When it is a general task, work item was created for a workflow initiator even though rule failed to determine an agent.
2. When it is a task with general forwarding with assigned position(s), which rule will never determine, work item was created for holder(s) of that position(s).
3. When it is a task with general forwarding with no assignments, workflow could not determine an agent as expected.
I've also debugged functional module for that rule and it determines appropriate agent but then do some check with the help of RH_TASK_AGENT_CHECK function and returns an error.
Can someone help me with this problem? Is it some standard expected behavior or not?
Maybe something wrong with the org. plan?
All answers are appreciated.
Thanks in advance,
Alex.

Hello Rick and Eddie.
I've tried to assign user directly instead of position to a task with no help. I get the same result.
I've tried to set a task as a general task and made the rule to fail if there is no resolution and it fails.
I've tried to assign position or user directly to activity in a workflow and it does work but that's not what I need in my scenario.
As I said earlier I've tried to debug that rule invoked from a workflow. I will post some screenshots for you.
I set a task as a general task and assigned rule 10000162 (ABBR="PARTNER_1", Name="Employees for responsible org. unit") to activity step in a workflow and here is what I get:
1. Function CRM_ORGMAN_ORGOBJECTS_FIND_2 gets called by the rule and resp. sales org. unit is passed there ([screenshot1|http://www.picdrop.net/?v=debug1.png])
2. Next function CRM_ORGUNIT_GETEMPLOYEES gets called passing id of a resp. sales org.unit without a type.
3. Next RH_STRUC_GET gets called and returns result table with position and central person for that position ([screenshot2|http://www.picdrop.net/?v=debug2.png])
4. In the end of CRM_ORGMAN_ORGOBJECTS_FIND_2 function only central person in inserted to the actor_tab ([screenshot3|http://www.picdrop.net/?v=debug3.png])
5. After CRM_ORGMAN_ORGOBJECTS_FIND_2 ends we appear in a RH_GET_ACTORS function where we can see that agent check is performed if act_task is not initial. I assume that check is not performed if we do a simulation of a rule ([screenshot4|http://www.picdrop.net/?v=debug4.png])
6. Then RH_TASK_AGENT_CHECK function gets called for every record in a actor_tab. In out particular case it's one record. ([screenshot5|http://www.picdrop.net/?v=debug5.png])
7. Inside that function checks act_wi_id (activity work item id?) if it's initial and get exluded agents. It is initial in my case ([screenshot6|http://www.picdrop.net/?v=debug6.png])
8. Then function tries to read table with keys equal to type and id of found agent and errors there, perhaps because there is no record in that table ([screenshot7|http://www.picdrop.net/?v=debug7.png])
That error results in overall agent determination failure.
Hope this screenshots will help to identify a problem.
Why read table results in an error and because of that all rule fails?
Regards,
Alex.

SRM Contract alert management Workflow - WS10400022 Agents determination

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