SRW2024 rebooting every 50 days

Question

HELLO WORLD
We have two SRW2024 which has a strange behavior. both of them rebooting exactly every 50 days.we face everytime a short outage of the network traffic.
Model Name   SRW2024 
Hardware Version   00.03.00 
Boot Version   1.0.1 
Firmware Version   1.2.2
Is this a known issue? In the support section I found a firmware 1.2.2b. I cant find any release notes and I'm asking myself, if this FW version would solve this automated reboot?

Answer 1

Hello Ivor
thank your asking back.
I'll post the case number tomorrow. in the meantime I'd like to answer your questions :
Issue 1 - reboot every 50 days issue
- Based on the information that was provided it appears that you have a syslog server. Does the syslog server log every 50 days a startup syslog message (for example: %INIT-I-Startup: Cold Startup)?
>>> After I figured out the issues for the first time I configured the Switch for sending the mesages to our log server. yesterday was day 25 as I posted my last message. the Issue 2 happens and I need to wait now another 50 days.
- How is the system uptime measured (which tool, how does the tool measure it)?
>>> the system uptime is measured with cacti.net monitoring by using the SNMP read community OID .1.3.6.1.2.1.1.3.0
- Configuration of the device
>>> the switch has no special configuration. just used as a plain (unmanaged) switch within a LAN. the switch is used in a audio streaming environment. we produce corporate webradio streams for our customer. therefore the switch is used 24/7 with a average load of 20 Mbit/s output on port g1 to the Firewall >>> WAN Switch >>> ISP Backbone
- The content of the memory & flash logs
>>>> I currently won't login again, because I fear of another reboot. the switch is in productive environment and another forced cold startup will cause streaming interrupts for our customers ! I try to access with a IE6 standalone installation from Multiple IE (http://tredosoft.com/Multiple_IE) and keep you posted on that
- Is there some kind of automatic process in the network that occurs every 50 days?
>>> no automatic processes within the LAN
Issue 2 - fatal error
- Which build of IE 8 is used?
>>> the latest after updating from IE7 to IE8 (MS update function) : Version 8.0.6001.18702
- Are there any plugins in IE 8?
>>> just two plugins automaticly installed from Java are installed see below :
Name:                   Java(tm) Plug-In 2 SSV Helper
Publisher:              (Not verified) Sun Microsystems, Inc.
Type:                   Browser Helper Object
Version:                6.0.130.3
File date:             
Date last accessed:     Montag, 17. August 2009, 22:53
Class ID:               {DBC80044-A445-435B-BC74-9C25C1C588A9}
Use count:              27
Block count:            0
File:                   jp2ssv.dll
Folder:                 C:\Program Files\Java\jre6\bin
Name:                   JQSIEStartDetectorImpl Class
Publisher:              (Not verified) Sun Microsystems, Inc.
Type:                   Browser Helper Object
Version:                6.0.130.3
File date:             
Date last accessed:     Montag, 17. August 2009, 22:53
Class ID:               {E7E6F031-17CE-4C07-BC86-EABFE594F69C}
Use count:              27
Block count:            0
File:                   jqs_plugin.dll
Folder:                 C:\Program Files\Java\jre6\lib\deploy\jqs\ie
- Was there any change in IE 8 from default configuration?
>>> No
- Does it always happen when logging in, or did it happen just once?
>>> It happens just once. before sometimes I was not able to see something in the browser. the web management site stayed in blue. the same behavior as already reported here in the forum.
- Did it happen immediately when logging in, or did it happen after navigating to a certain page / between pages?
>>> I loged in and navigated to the System log site.
My boss wants to replace the both switch by HP ProCurve switches if this happens frequently. So I cant promise that we keep this switches for another 50 days. I'll open a case number anyway and keep you informed
Regards
tom