Standard procedure of sales return

Can any one tell me the standard procedure of a sales return, with relevant T codes? Also, what if the customer want a replacement for the return?
A freshman. just eager to learn sth.
Thanks!

Hi Jerry,
Its Return order (Va01)-- return delivery(Vl01n)-- credit memo(Vf01).
You can create the return order w.r.t the billing doc.
If the customer wants a replacement instead of a credit note then you can give by using subsequent free of charge Delivery.
hope thiis helps.
Also just a friendly advice all such topics are discussed many a times in the forum you just need to search. This way you will save your time only as you will not have to wait for someone to respond.
Regards
Suchait

Similar Messages

Pricing procedure for sales returns

How do I can create Pricing procedure for sales returns?
At least can any one tell me, which condition types I can use?

hello, friend.
normally, you use the same the same pricing procedure used in regular sales orders for sales returns.
the only times you should consider using a different pricing procedure could include the following:
1. there are condition types in regular sales (e.g. discounts) that you do not want to appear in sales returns
2. there are condition types not in regular sales (e.g. surcharges and penalties for returns) that you want to appear in sales returns
3. you do not allow changes to pricing condition PR00 in sales orders, but allow changes in pricing condition, for example ZR00 in sales returns
4. you want calculation in sales returns to be different than in sales orders
5. you want different account keys (assigned to condition types in pricing procedures) linked to different GL accounts
6. others
hope this helped you.
regards.

Sales Return procedure

Hi,
1. Pl guide us for standard procedure for 'Sales Return' from customer with refereence to billing doc. Pl specify the relevant 'T' codes.
2. Pl also guide us if any task needs to done thru SPRO/Transfer request to PRD.

Hi,
I) T.code for Sales Return VA01
But it has to be created with reference to Invoice. to do this
Menu Bar -
> Sales Document--->Create with reference then you are poped up with window select the Billing tab and enter the invoice click on copy button.
For every return order order reason has to be used to track for what reason it has been returned.
II) Cary on delivery process with post good receipt
III) Before you go head with billing need to remove billing block in return order and save it, this set for control since money is going out of company.
III) perform billing i.e, Credit memo.
SPRO need to copy the original order type T.code VOV8 to customed one.
Assign it to sales area where you use.
Return order is ready to use now.
Vth Regards
vK

Standard report S_ALR_87012357 "Advance Return on tax Sales/Purchases"

Dear Friends,
I am facing issues in the standard report S_ALR_87012357 "Advance Return on tax Sales/Purchases" where I am trying to pull the tax posting report for the current period.Here I would like to see the tax postings which are done with the custom t code ZFB01L (mass upload of data) which is the replica of FB01L. The issue here I see is, any postings done via custom t code with tax code does not appear in the standard report t code S_ALR_87012357. Please advice whether is there any alternative transaction code or program where in I can get all tax postings similar to this standard report or do we have to create a custom t code to get such report with the help of ABAPer.
Kindly advice.
Regards,
Siri

HI Siri ,
This report should display all item related to Tax if they posted with tax code . Can you please check below things
1) your custom program with correct tax code .
2) When you run report for tax you do not exclude some Tax code .
3) Please check reporting country in report and check that docuemnt loaded in same reporting country tax code thrugh custmon program ,
Many Thanks

Procedure for creating credit memo for sales return

Dear Gurus,
Please let me know the procedure creating a credit memo for sales returns.
I am able to cancel the invoice using vf11. create a return sales order using vao1. create a retrun delivery using vl01n, transfer the stock from returns to blocked to unrestricted use using mb1b and movement types 459 and 343.
Pls let me know the procedure for creating the credit memo for the goods receipt of sales return.

Dear,
         I am not geeting your question but well i explain in my company scenarion,
    1)    We create the Sales Order : VA01 ( Order type : ZREW : Return without invoice, ZRES : Return with Invoice)
            Here, ZREW is our own created order type and it is maintain in config.
                     ZRES is use for Return with invoice. In that we enter the bill number in return sales order which sales.
    2)    In Delivery : VL01N : That is base on Return Sales order.
    3)    In Billing   : VF01 : Create credit memo with resp. to delivery number.
                  Credit memo type : Same as sales order,
                                                ZREW : Crd Return (W/O Inv)
                                                ZRES : Credit For Returns.
Hope it will help you.
Regards,
Sandip

Returns pricing procedure for sales document RE !!

Hi, friends !
I have doubt in the logic that while doing sales flow from order to billing it picks one pricing procedure. And for returns i want another pricing procedure should be picked.
As we are giving reference fo Invoice for Returns document it normally picks the old pricing procedure but not the new pricing procedure.
Please let me know how to configure to pick the new pricing procedure for RE document type.
Thanks & Regards,
Sreedhar.
Email ID: [email protected]

Hiii Sredhar How are you !!!! where are u !!!
Go through this steps
--> First you define the New pricing procedure in the transaction V/08.
>You define the new document pricing procedure in the IMG path>SPRO>Sales and distribution>Basic functions>Pricing>Price control>Define and assign pricing procedures>Define Document pricing procedure.
-->Now you assign this Document pricing procedure to the Return order type in the detail screen.
-->Now you determine the pricing procedure through OVKK transaction with new defined document pricing procedure and pricing procedue.
-->Maintain the condition records for that condition types.
-->Now you create the Return order it will pick the new pricing
Still if it not picks check the Copy control settings In the VTAF transaction
Go to item details there you eneter "B" carry out new pricing in the Pricing type field
I hope it will help you
Regards,
Your Murali.T

Sales return tax procedure

Respected ones,
while creating a sales return order based on the billing document date , if the sales return is within six months we need to capture net value + tax and after six months we need to capture only the net value . How do go about this.
I read in the forums and they asked to wiite a routine for this.
what would be the logic behind this.

thanks..........not received any reply from forums

Change Pricing procedure in sales order create

Hi,i need to create a return with reference to an billing document by using FM BAPI_CUSTOMERRETURN_CREATE. I can able to create Return sales order with reference to billing document. But i am not able to copy pricing as per billing document item. It is getting created correctly when i do manual.
Or Can i change Pricing procedure when i create sales order by using any enhancement ?
Kindly help.

Hi,
Please try using the below EXITS:
USEREXIT_PRICING_RULE (module pool SAPLV61A, program RV61AFZA)
In the standard SAP system, it is predefined which condition categories and classes can be copied or recalculated per pricing type. You can change the predefined standard procedure for each pricing type.
USEREXIT_CHANGE_PRICING_RULE (module pool SAPMV61A, program MV61AFZA)
You can use this user exit to change the pricing type that has been predefined in the copying control table in billing.
Hope this might be helpful.
Regards,
Shashwath

Is it possible to change pricing procedure in sales order VA02

Hi,
My client need to change the pricing procedure in their RETURN order because they implemented a new pricing procedure for the specific distribution channel. However, since the return order was created with reference to invoice, the old pricing procedure was copied instead of the new that was implemented. Is there a way that they can still change the pricing procedure in the return order? Here is the scenario for better understanding.
1. Sub-distributor sales order created (distribution channel = 60) on 5/24/2014. The pricing procedure maintained was ZRVB01.
2. Delivery and Billing was created on the same date with pricing procedure ZRVB01.
3. A new pricing procedure ZRVB12 was created for distribution channel 60 on 6/2/2014.
3. Return order was created with reference to the billing document in step 2 on 6/24/2014. The pricing procedure of the return order was still ZRVB01, instead of ZRVB12.
4. In VA02, the field pricing procedure is not modifiable.
Need advice how my client can proceed in correcting the pricing procedure on their return order.
Appreciate your response.
Thank you.
Emil

Since your requirement is to calculate the different price for the returned qty, please check for the return order if you can make any manually change the price as required.
Please note you can not change the pricing procedure in document, but you can change the price of the material as suggested above.
I assume you already knew the pricing procedure determination, how it is determined.(Sales area+DPP+CPP).
If you want to have different pricing procedure to be determined for the same customer in return sales , you must have the following determination so that it would be determined the 2nd pricing procedure during return order.
Example :
For standard sales : Sales area + DPP in OR(A- standard)+ CPP( 1 standard) =ZRVB01
For return Sales : Sales area + Dpp in RE (B- return)+CPP(1 standard) =ZRVB12.
thanks,
Srinu.

Sales returns in third party & intercompanty sales

hi friends,
In third party & intercompany sales how customer will return the goods.??
what is the business flow???
how credit note will Raise for customer???
thanks

Hi,
As per standard procedure in SAP sales returns in third party is not possible.Please refer OSS note no 751609.You need authorization to access this notes.
Please refer this link on sales returns in intercompany sales.
http://help.sap.com/erp2005_ehp_03/helpdata/EN/6f/28322ac77911d4b57d006094b9b9dd/content.htm
Thanks,
Vrajesh

Sales Return Control

Hi,
I want to apply a business rule in sales return as below:
If i am creating a return sales order with reference to a sales order and the return date is after 30 days of sales order date, then the system should not allow to create the return order for that sales order.
How do i do this. Should i write a user exit or is there any standard functionality exist for this.
Regards,
Vivek.

If i am creating a return sales order with reference to a sales order
Standard procedure is that we create a return sale order referencing the billing document and not the origin sale order. This being the case, you have to add this logic in your existing routine and add the same in copy control VTAF and not VTAA.
Alternatively, you can try with sale order exit
a) User-Exits in program MV45AFZB - USEREXIT_CHECK_VBAP or
b) User exits in the program MV45AFZZ - USEREXIT_READ_DOCUMENT
thanks
G. Lakshmipathi

Sales return before invoice generation

Hi Experts,
can we take material return before invoice generation
sales order -
>delivery----
>sales return -
> actual invoice
10 nos 10 nos 2 nos 8 nos
for example sales order 10 quantity, delivery 10 quantity but 2 quantity damaged returned 2 quantity by customer good recived 2 quantity then at the end we generate invoice of 8 quantity. this is done to avoid creating credit memo a number of time.
looking for your reply
Regards,
subhro.

this is done to avoid creating credit memo a number of time
When there is a standard procedure to create a credit memo for returns, I dont know why you want to deviate this which is not at all recommended.
If creating credit memo is a regular process for your client (ideally it should not be the case), you can consider giving a BDC for the same. Instead avoiding creation of credit memo is not adviceable.
thanks
G. Lakshmipathi

Sales Return in Other GL

Dear Guru's
As per our current setting when we sale material its getting posted in Sale of FG A/c & if the material is returned back to us, at the time of sales return entry is posted to same GL i.e. Sale of FG A/c but we want to post it to Sales return GL.
Integrated in VKOA only
If any configuration is missing kindly let me know.
Regards,
Sany.

Hi,
You have to cancel the billing document(So that Accounting document gets cancelled) and make the necessary "VKOA" settings (Assign the Newly defined account key to the return G/L account). Now repost the billing document for which you want the amount to be posted to the return G/L. But before that You copy your princing procedure and rename it as retuns pricing procedure(With the newly created Account key assigned to Base price condition type) .Here you may have to give a different document pricing procedure than standard which is maintained for standard returns "RE". This entire setting is done in "OVKK" or If yyou want the pricing procedure only to be determined , you can maintain in "OVTP" .But for this you may need copy controls to be configured accordingly. Kindly please let me know If you need any more Information on this.
Regards
Ram Pedarla

Sales return -vat G/L account

hai gurus,
Iam here discusing about a sales return process. I have a scenario like the client sells 1000 nos of goods
,among that 10 comes as returns. i will refeer to billing document and create a sales return order now quality says among 10 nos of returns 8 can be reused again but 2 nos is fully damaged during transit.
Now i do PGR and after that when credit memo comes i will do for 8 nos and 2 nos i will do another credit memo.during the 2nos i claim to insurance account .here the price,Bed,Schess,Ecess goes to insurance claim account and the client wants the vat which he took from his client also to be gng to the insurance claim account.
As vat reverses back to the same vat g/l account.
now can any suggest me is there any way to transfer the vat amunt to another insurance claim G/L account
as per standard SAP it reverses the same vat G/L account.
tax ink is been used and vat g/l account are triggered through tax code and if necessary through table entry t030k with respect to business place
with regards

We too have same req from the client & we did in below method.
we have created new condition table in VKOA - with sales org - dist channel- item cateogry(eg:REN) -
assign this table to resp access seq - make sure , it should be in first line , out of all the other tables. ( the reason is, if system finds one condition record with any resp table, it will stop searching for other condition records).
maintian return GL account against the above combinaiton created with this new table.
its working fine for us, ( if you dont find , Item category field, in field catelog, add this field by selecting , New entries- )
revert

Sales Return Quantity to be adjusted in original sale order

Dear All,
We have a scenario, where Customer provides fixed quantity PO and we have to supply the items as per the schedule until the PO qty is completed and we have to supply additional quantity in case if there is any Sales return.
Say the customer rejects 10 nos, we inward the item through sales return process. But we require these 10 nos to be reduced in the original sale order schedules, else we do not have track about the customer rejections and have to manually keep track to send the additional sales return quantity.
Please guide how to accomodate the Sales Return Quantity in original sale order.
Regards,
Vinoth.

Dear Vinoth,
You can always create a return delivery without referencing a Sales Order.
Goto the delivery type LR is the standard return delivery type.
You could copy this delivery type and create your own delivery type.
After copying then select the newly created delivery type and click on Details.
Under the order reference , select No preceding documents required for the order required field.
Click on save.
Now you can use this Delivery type to create return deliveries by using transaction VL01NO.
Note :- The above solution is provided for your question but is not recommended as Best Practices.
Thanks
Murtuza

Standard procedure of sales return

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