Status in incident is NULL when it is created from SC

HI All,
We are experiencing an issue with service catalog.
interface connector: Open a new incident
when we order an item from catalog, interaction is being created along with the related incident. But when i open the related incident, format still remains in IM.Open.incident where as display screen is chaging to apm.edit.problem. After debugging, i come to know that status is set to null instead of open for the related incident. This is working fine for normal interaction to incident relation. Issue lies only with service catalog items. please let us know from where status is being set to open in incidents.
also, recently we have installed src-1.40 in our server. we are facing issues with service portal as well, when we tried to submit a support request or service request we are receiving an error like "could not submit a request".
log entries are as follows:ERROR [http-bio-8080-exec-6] (Log4jTarget.java:45) - Message.General Exception when invoking service 'remoting-service': com.hp.siberia.exception.ServiceException: Could not submit a request
incomingMessage: Flex Message (flex.messaging.messages.RemotingMessage)
Please help me to resolve these issues. Many thanks.....

Hi,
I have the same issue with SRC.140 and SRC 9.32 when requesting SVC items. The issue are probably inside SM.
error msg. Could not submit request
Have you solved yours??
BR/M

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Revision: 9407
Author:   [email protected]
Date:     2009-08-19 15:11:34 -0700 (Wed, 19 Aug 2009)
Log Message:
Reordering the if-statement in isMeasureFixed() exposed that hostFormat can be null when measure() is called if styles changed and measure is done before the next commitProperties. This states test exposed this.
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Reviewer: Gordon
Tests run: checkintests
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