Still Major Issues with File/Folder sync

Since trying File and Folder sync last week, I have 2 unresolved issues.
First, I was unable to upload a backup copy of my LR5 Catalog.  It's  single file (e.g.My_Catalog.lrcat) 1.45GB; MAC OS X; tried uploading it via the CC Desktop app; ran for an hour (3 times) then at the very end reported Failed To Sync - without any further reason.  I posted this twice - had over 200 views but no resolution from Staff.
I had tried a few other files - quite a bit smaller in the 10MB range - and they worked.  I have deleted everything from my Creative Cloud account under Files though - but the File/Folder sync app shows I've am using 13.49% of my allocation (e.g. 2.69gb of 20gb) - BUT I HAVE NO FILES in the CC nor in the archive.  So, clearly something got corrupted when the sync failed and something is lost in limbo.
I could really use some staff support to clean up the mess and explain why I can't backup my catalog to CC - which is actually a very good reason to use CC.

I have fixed your account so that the files are accessible. Please see the email I sent you. Just now I saw your earlier post at http://forums.adobe.com/thread/1303026.

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