Still Trying To Get Answers....Support Case "resolved" without resolution

1 month later...still no answers from Verizon on when my bill will be fixed, or even how much it should be on a monthly basis...I thought I was making progress through the forum, but before my issue was resolved they changed the status to resolved now nobody will answer...again... Just when I thought giving Verizon another chance to make their screw up right was a good idea...must not have been.... Comcast...here...I...come...

All,
Sorry for the troubles you are experiencing. So we can get more information from you, I have copied your post to our private support board. Please refer all correspondences to there from here on out. You can easily get to the private support one of two ways. In the email you signed up for the forums with, you will receive a link to click on. Make sure you are already signed into the forums before clicking on this link. Another way of getting there is by clicking on your username anywhere you see it in the forums. This brings you to your account profile. Scroll down to the section labeled "My Support Cases" . In there you will see the link to your case.
Anthony_VZ
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Still trying to get unconfused about drives

Coming from the Mac world and using a MBP and external storage, all this talk of drives, raids, etc. is making my head spin!
I know that I will be backing up extensively and can handle the downtime/risk of losing a days data (I'm compulsive about syncing my work on backups as I make progress), so I'm probably going to be avoiding raid since I will likely have 4 drives to start with.
I'm going to have 1 x Crucial M4 256gb SSD for OS/Programs and most likely (3x) seagate barracuda xt 2tb drives in addition.
So my first question is, should I be looking at also getting a small SSD for media cache/page files, or am I fine putting this onto a regular harddrive? If I do the latter, should the harddrive have a partition for the page files/cache to help with speed? How big are these files typically? Should I reserve the entire 2tb drive for them?
I've read through the disk guide, but being a newb to a lot of this I'm still trying to get my head around it.
So far I think I want:
1. SSD for os/programs
2. Drive for page files/media cache (what else goes on here?)
3. Drive for media/input
4. Drive for export
Which drive should my project files go on again?
Any help clarifying this is much appreciated! When everybody starts taking the math of throughput my head begins spinning still. I'm starting to gain a tiny bit of understanding, but I'm trying to still keep it really simple for myself right now, as I'm building my first workstation and this is only one of many technical concerns I'm currently wrapping my head around!

should the harddrive have a partition for the page files/cache to help with speed?
Partitions do not help speed. On the contrary, it reduces speed but increases wear and tear. Compare it to a large loft you have to store your stuff. You can easily walk around your loft and get the stuff you need. That is comparable to a non-partitioned disk. Now imagine that same loft, but partioned into two or more parts with a wall and a door to separate the parts. You have stuff stacked against the wall you need, so you get it, but instead of getting the other stuff you need just 1 foot behind it, you have to walk 12 feet over to the door, open it, walk 12 feet to the other stuff you need, return 12 feet to the door, close it and then go about your thing. You have just walked 36 feet, where without those partitions 1 foot would have sufficed. Not very efficient, right? Same with partitioning your disk.
The basic thought on where to put what, is to distribute disk accesses across as many disks as you have. If you have a workflow where you export only a few times, or once when finished, then put your projects and exports together. Remember that SATA is half duplex, so you can only read at one time and write at another time. You can't do both at the same time. When exporting the project is already loaded, the media need to be read and written to the export disk.

Who knows how to get ASN support case ?

Hi,
I contact ASN Premium memeship.
But I don't know where can I get ASN support cases.
Where can I get the help ?
Jung Byungwan.

You can ONLY buy from the itunes store of your country of residence ( proven by the valid billing address on your credit card) AND ONLY while inside the borders of that country.

HT201269 Still trying to get old saved voicemail from deceased mom. Doesn't go back far enough....what to do?

Still trying to get old saved voicemail from deceased mom. Doesn't go back far enough....what to do?

Still trying to get old saved voicemail from deceased mom. Doesn't go back far enough....what to do?

SCCM 2012 - Deleted advertisement still trying to get installed on servers

During 2012 upgrade I managed to deploy the SP1 Cumulative update 4 - server update - package to a group of servers that don't have the configuration manager installed.
I deleted that deployment from the server group but the package is still trying to get installed multiple times a day leaving a random folder on D: (Example: D:\25234HDF344D6H72K)
Please advise on how I can sort this out, the volume is filling up with new directories

To clarify and verify, did you deploy the package or the software update?
Either way, Garth's point is valid.
Jason | http://blog.configmgrftw.com

Help, still trying to get the basics of Java

OK, I'm still trying to figure out the basics and on this program decided to write small amounts of code at a time and compile them so I could learn where I was making the mistakes. I keep getting stuck I am getting 5 cannot find symbols on the following code. I've made sure I have imported the Scanner class, checked my brackets, but can't figure out why it is still giving these errors. Can you please help? Why will it not recognize "input"?
import java.util.Scanner;
public class Inventory
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     String name = "";
     int units = 0;
     double amount = 0;
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}

Doesn't it not mean that your AlbumInventory class does not define a constructor that takes zero arguments?
e.g
public class AlbumInventory {
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     private int id;
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}

Still trying to get to the NetStream Object

Hi, I am trying to get to the NetStream object so that I can listen to the NetStatusEvents. Unfortunately the code listed on:
http://forums.adobe.com/message/2725207
no longer works. Is there another way? Thanks.

It can be frustrating, especially when the workflow is so different from what we are used to with video. The idea behind the structure is to let OSMF manage the stream and expose needed events on the MediaPlayer. It definitely is a different way of doing things, but most events you need can be gotten from there.
That being said, somethings require the NetStream object. You can extend the VideoElement, which is passed a NetLoader in its constructor. You can get the NetStream off the loader, though it is a good idea to check if it is there, since loader can be one of many classes that may not have the netStream property.:
if( elementLoader.hasOwnProperty( 'netStream' ) )
var netStream:NetStream = elementLoader[ 'netStream' ];
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Has anyone else had their Support Case closed without notification and with false details?

My support case was "withdrawn" by Adobe for false reasons and nobody contacted me when they closed the case. Is this normal? After the case was established they asked me to provide some more information (proof) by uploading to the support case. I did this on 6/21/15 (uploaded the file they requested) but on 6/25/14 they closed the case and said that I never replied even though my reply is there for all to see and it even shows the uploaded file. Additionally they never contacted me, they just closed it.
I always had a really positive view of Adobe until I had to contact them for some support on 6/18...since then, not so much.

Was it for a current version?
What is the problem? Maybe somebody here can help.

Double-charged, 3 support tickets in and still trying to get refund, please help!

Could someone point me towards an Adobe support manager/supervisor with an email address? I believe the support chat employees may be causing more issues than resolution in my case.
My issue: On 12/26/12, attempting to reactivate an existing subscription, I was double-charged and ended up with two active subscriptions (the re-activated one and a new one). I have spent the last 3 weeks attempting to get this corrected to one active subscription and the second charge refunded, and it appears that on 1/03/12 I received an email saying that I was being refunded, but a couple weeks later I still see no funds in my bank account.
What should I do? I feel like I'm on this wild and crazy goose chase to get my $80.46 back. Every time I open a support ticket (I'm on my third one right now) I end up calmed by statements of 'I truly understand your problem' and then no follow up or resolution, the support technicians don't seem to comprehend me, leaving me very confused and frustrated, it's a mess!
The last person (a couple hours ago) said he couldn't help me and that he would escalate the issue - At this point, would I be best off to ask my bank if they can cancel one of the two charges? I'm digging around for a support email, in an attempt to circumvent the live chat technicians and get to someone who will understand me, but I can't find any way to get support from Adobe outside of that horrible live chat system.
I just sent the following complaint through the BBB:
When I re-activated my Creative Cloud subscription on 12/26 I ended up with two charges on my credit card and two active subscriptions. I needed 1 active Creative Cloud subscription, but ended up with 2. Since then, I have opened 3 support tickets to fix this, and the whole ordeal has turned into a nightmare.
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- The second ticket was opened another day later to ask when the refund would come through and to let them know I was concerned that my account showed both subscriptions still active. I was shocked when the agent said that there was no refund pending, and that I had to specifically state to her that 'I would like a refund' in order to receive one. Even after this, I don't believe she ever put in a refund request because that ticket auto-closed itself and I STILL had two active subscriptions showing in my account.
- The third support ticket was opened today, 3 weeks later. This time the support employee said he cannot help, seemed very confused, said the product had been returned, that a refund CANNOT be issued, and that he would have to escalate the issue. The first and third people I talked to did not seem to comprehend me very well, and I almost wonder if the first or second person made a mistake somewhere that lead to all of this confusion.
I am frustrated, don't know what to do, and have ended up paying for two subscriptions this month, one of which was not used, intended, or needed. I received an email on the third saying that funds had been released, and that it may take 5 days to receive them, but I never received any funds back in my account. The support employees I talk to barely seem to comprehend me and don't have any follow through. I don't know where to go from here. I would like to walk away with one active subscription and one refund for the second one that I was mistakenly charged for, promptly cancelled, and never received a refund for.
I'm not certain why this has become such a complicated matter. Please, help! There is currently one open support ticket regarding this case, but I am sending this email (also sending to the BBB) because I do not feel that support employee understood my issue or what I'm going through.
Thank you,
Order History: [removed, shows home address] - shows 2 subscriptions for the Creative Cloud ordered on 12/26. This was supposed to be 1 subscription re-activated. I ended up with the existing subscription re-activated and a NEW subscription activated.
Bank Statement: https://docs.google.com/a/artinreality.com/file/d/0BzKnW0Kwq75DZ1JZbFltQ01pVDQ/view - shows TWO charges on 12/26 instead of one.
First Contact Transcript: https://docs.google.com/a/artinreality.com/file/d/0BzKnW0Kwq75DdnRic2VTWkZBdG8/view - Explaining the issue and asking for a resolution.
Second Contact Transcript: (not saved)
Third Contact Transcript: https://docs.google.com/a/artinreality.com/file/d/0BzKnW0Kwq75DRHY1c1pIemM3azg/view - Support employee saying I cannot receive a refund, and that he has to escalate the issue.
Email stating a refund has occured: https://docs.google.com/a/artinreality.com/file/d/0BzKnW0Kwq75DdmNybjlHQ2pwM00/view - I found this today, but in reviewing my bank statement no funds were ever credited back to the account for RMA:0065706197.

Hi Artinreality,
Someone will be contacting you shortly to help get things sorted out.
-Dave

Is anyone still trying to get a USB 551L to connect?

I have had this device for a year and it disconnects constantly for me and my coworker (who has same device). I have tried everything mentioned on the website- power changes, updates, checking for driver conflicts, LAN settings. Still doesn't work. Contant dropping. I have errors in my Windows Event Log so it seems that the device is not compatible with Windows - (Windows 8, coworker is running 7). This is maddening and I can't believe Verizon still sells this product.

When working with USB modems its important to check (as-ses is an illegal word apparently?) the USB connector to see if it is somehow defective. Open up your device manager and keep an eye on the Network Adapters area. If you suffer from another disconnection that is related to the USB connector your USB modem will drop from the list and the device manager will refresh. That means that either the USB port on your laptop is bad or more likely the USB on the modem itself is bad and needs replacement.
This is a common issue with USB modems and a big reason why we migrated over to Jetpacks. Now we only have to replace Jetpacks whenever someone gets overzealous with the charging cable which is much less of a concern.
If the USB connector appears to be fine and its connection to the PC remains solid then that would mean that there is either a service problem in your area or the USB modem has some other kind of defect that causes it to drop its connection to the local towers. In that case you would still have to contact VZW and have them explain your options. You cant do much about a service problem without investing in boosters and antenna kits. Issues with bad USB modems need to be coordinated with VZW support for replacement or repair work.

Still trying to get the free PS CS6 upgrade

I purchased a full version of PS CS5 Extended version about a month ago from GovConnection. At purchase time, I was told that the purchase qualified me for a free upgrade for the CS6 version when it started shipping. I went to the Adobe site, registered the product and filled out the online form to see if I qualified. I received an email message a few days later saying that I had qualified and that I should not contact Adobe again until they emailed me about how to redeem the upgrade. I waited what I thought was a reasonable time (May 25th came and went) and tried to chat with a representative to see where my email redemption was. The representative said that they were going to open a case for me and that I should be hearing back in 1 or 2 days. More time went by and still no response. I re-contacted Adobe using the case number that I was given. I received what looked like a boiler plate response with "Dear XXXXX" in the header and addressing me as "Susan" (I had signed my note with my name which is "Jim"). Long story short, I'm still without my upgrade, the trial version of PS CS6 that I downloaded is about to expire and I still don't have a CS6 serial # or product that I'm entitled to have. What do I have to do to get Adobe to take some action on this? Every representative that I've chatted with has had to escalate the issue to another tier and has not been able to resolve it.
Thanks,
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Hi Quelch,
BT Sport is delivered over BT Infinity and is only delivered over traditional broadband where BT Infinity is not available.
Steve
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I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, primarily on the BT Vision+ and YouView boxes. Go here for more info.
If my post has been helpful, please click on the Ratings star on the left-hand side of the post.

I can't run adobe bridge cs6. Weeks trying to get Adobe support - no help

I read something about people using cc being able to move a folder from common files to the bridge folder and that fixed their problem. Not so lucky on my end.
It's been 4 weeks, something like the equivalent of 5 - 7 DAYS on hold, never reaching anyone who actually knew how to fix this.
I had cs6 properly installed for a couple of weeks on my win7 desktop and my win8 laptop (both 64 bit). Then out of the blue, bridge just stopped working.
Although I've done everything I've been told -- uninstalled, run cc cleaner from adobe, reinstalled. Done that multiple times, and once through every folder on the computer to eliminate adobe stuff, then reinstalled and no luck. Tried moving the folder, no luck.
Bridge won't even load - it just gives me an error message and there's no way I can load it. Adobe insisted that I create a new admin and install PS and BR there. It did work, but did not allow me to use my main login and run bridge. So If I want to use bridge + a program other than a CS6 program, I couldn't do it. No help whatsoever.
Please help. I've gotten the case escalated, but adobe never calls or if they do call (they tried once or twice), they don't leave a phone number and they usually call outside the hours you suggest are the best for reaching you. I keep having to start at the beginning, with the low level techies, and after several hours, I can get them to take my number and schedule a call with the escalation / senior team.
I want the CEO or someone to realize how badly they are abusing their "customers". BUT right now I need to get some work done. I don't want to invest the time to set colors for my monitor or do any customization because they'll just ask me to wipe it again anyway.

Hi,
I don't know why there's a problem seeing the content of my original post, but I am logged into the forum, not using email.
When I try to launch bridge, I get an error message that says "Adobe Bridge CS6 stopped working" and the following details:
Problem signature:
Problem Event Name:          APPCRASH
Application Name:          Bridge.exe
Application Version:          5.0.0.399
Application Timestamp:          4f5ec28e
Fault Module Name:          Bridge.exe
Fault Module Version:          5.0.0.399
Fault Module Timestamp:          4f5ec28e
Exception Code:          c0000005
Exception Offset:          000000000036ae49
OS Version:          6.1.7601.2.1.0.256.48
Locale ID:          1033
Additional Information 1:          dca5
Additional Information 2:          dca5eef3eb4639786ac397e2f866e6e1
Additional Information 3:          ffe3
Additional Information 4:          ffe33cae3dc9a74a841b6be78d093ff8
Of course, Bridge never actually launches.
As far as the fact that some setting on my computer is incorrect, I'd love to find that magic switch to fix it, but remember that this happened after Bridge was properly installed and working for a couple of weeks after my purchase, and it died on BOTH my win7 desktop and my win8 laptop. Different OS, different hardware, both Dell and both 64 bit.
I've been very careful about having administrator privileges on both computers, and to my knowledge, I didn't install anything new between the time I installed CS6 and the time Bridge died. I'm very slow to update windows, after it wiped my partition and nearly cost me all my data and photos... I research like crazy, and I don't understand this. But I use photoshop and illustrator in combination with other programs so I can't have a situation where I can't be logged in as me using bridge.
Please give me your thoughts - any hints are appreciated... fyi - adobe low level phone tech support has been playing hold music for the last 194 minutes.
Thanks!

STILL trying to get Oracle to work on linux -- HELP!!

Hi all-- a dumb newbie problem if I may:
I have Oracle 8.0.5 installed now on Linux (RH5.2).. As per the
install instructions, I created a file /etc/rc.d/init.d/dbora
containing the following:
# Set ORA_HOME to be equivalent to the ORACLE_HOME
# from which you wish to execute dbstart and
# dbshut
# set ORA_OWNER to the user id of the owner of the
# Oracle database in ORA_HOME
ORA_HOME=/home/oracle/8.0.5.0.0
ORA_OWNER=oracle
if [! -f $ORA_HOME/bin/dbstart -o ! -d $ORA_HOME]
then
echo "Oracle startup: cannot start"
exit
fi
case "$1" in
'start')
# Start the Oracle databases:
su - $ORA_OWNER -c $ORA_HOME/bin/dbstart &
'stop')
# Stop the Oracle databases:
su - $ORA_OWNER -c $ORA_HOME/bin/dbshut &
esac
In the instructions, it then says:
5) Link dbora by entering:
# ln -s /etc/rc.d/init.d/dbora /etc/rc0.d/K10dbora
# ln -s /etc/rc.d/init.d/dbora /etc/rc2.d/S99dbora
.. this is where I am assuming it is set so that this dbora gets
executed on system boot.. correct?
Anyway, it doesn't work. First of all, I am logged in as root.
Second of all, I am assuming the # signs in there are a mistake
since they are comments in the bash shell. Third of all, if I
just try:
ln -s /etc/rc.d/init.d/dbora /etc/rc0.d/K10dbora
It returns an error saying:
ln: cannot create symbolic link `/etc/rc0.d/K10dbora' to
'/etc/rc.d/init.d/dbora': No such file or directory
So, I tried a 'ls /etc/rc*' and I got:
init.d rc.local rc.sysinit rc1.d rc3.d rc5.d
rc rc.news rc0.d rc2.d rc4.d rc6.d
... so, rc0.d IS there... so, THEN I tried: ls /etc/rc0.d and
got:
ls: /etc/rc0.d: No such file or directory
huh?? why won't this work? does it or doesn't it exist?
Thanks for any help.
null

A very obnoxious feature of ls in many UNIXes is that
'ls foo*' will show you the contents of the
subdirectory that matches foo* without reminding you that
the file names you are seeing displayed are NOT in your
current directory but, rather, in some subdirectory whose
name happens to begin with foo (you have NO IDEA, precisely,
WHICH directory contents you are seeing.)
For example, in RedHat 5.2, do the following:
cd /etc
ls pp*
What you will (probabably) see displayed APPEARS to be a
list of files in /etc:
chap-secrets ip-down ip-up options pap-secrets
What, IN FACT, you are seeing are files in /etc/ppp.
One way to avoid this confusion is to use the -d option to ls.
'ls -dl pp*' will display one line, showing you the existence
of the directory ppp within /etc, rather than its contents.
As an exercise, also try doing: ls -dF /etc/p*
And, don't forget to thourougly read: man ls
Continuing to the specific problem at hand...
Derek Bumpas (guest) wrote:
: ln: cannot create symbolic link `/etc/rc0.d/K10dbora' to
: '/etc/rc.d/init.d/dbora': No such file or directory
: So, I tried a 'ls /etc/rc*' and I got:
: init.d rc.local rc.sysinit rc1.d rc3.d rc5.d
: rc rc.news rc0.d rc2.d rc4.d rc6.d
: ... so, rc0.d IS there... so, THEN I tried: ls /etc/rc0.d and
: got:
: ls: /etc/rc0.d: No such file or directory
: huh?? why won't this work? does it or doesn't it exist?
: Thanks for any help.
The problem here is [email protected] thinking that ls /etc/rc*
was showing him files in /etc. This was not the case. Rather,
ls /etc/rc* was showing him a list of file names in /etc/rc.d
and rc0.d in in /etc/rc.d, not in /etc.
This further implies that the Oracle instructions (as quoted by
[email protected]) are incorrect. Instead of:
ln -s /etc/rc.d/init.d/dbora /etc/rc0.d/K10dbora
On should instead do:
ln -s /etc/rc.d/init.d/dbora /etc/rc.d/rc0.d/K10dbora
(and similarly for other startups)
(at least this is how the file system on my RedHat 5.2 is
structured -- your milage may vary -- another somewhat
annoying issue with the different UNIXes -- but they all
still make NT amd its registry nonsense look silly)
Cheers,
Dennis
http://oceanpark.com
null

Still trying to get more space on my hard drive, how to move final cut?

Is it possible to just move final cut pro, all the videos and everything inside, to my external hard drive? My macbook pro 2012 hard drive is getting full and I think its because of all the HD video clips... I am trying to store them on my external, but not sure of the best way. Move all the events or just move the application as a whole?

It depends whether you imported with Copy Files to Final Cut Events Folder in your Import Preferences. If you did then moving the contents of Events and Projects should do the trick. One way you can check is simply move a project/event out of the Movies folder and relaunch with your external drive.
If the projects load without any issues or offline media then you can safely delete the copy on your system drive. And yes you'd need to have the external drive attached to use any Events or Projects stored there. FCPX will still launch if the drive isn't attached- it will just not load those contents. Projects and Events will default back to the system drive.

Still trying to get on the network

when pluging in the cable on a sprc staion5 do u use
le0 or qfe0?le0 is at the bottom of the box and qfe0
thru 4 is at the bottom..
i still get link down cable problem on le0 and startting up dhcp on primary interface le0 no response.. iam useing this box as a stand alone for practice..can someone help me to get connected?
also iam plugging into a d-link router and comcast cable
i tried to use a crossover cable but that dont seem to work eather..my laptop at home gets the dns from esbrnw01.nj.comcast.net with no problem but for some resson i cant get the dns on my sparc5..

Hi,
According to comcast, dns should not be configured !
http://faq.comcast.net/faq/answer.jsp?name=17638&cat=Connection&subcategory=1
Also, Obtain An IP Address Automatically indicates DHCP is used !
I have asked you before to control settings for your DHCP server, but as this DHCP Server is controlled by a third party, you can't control these settings.
btw: did they provide you one lease or can you have multiple leases ? If you got only one lease, you can only have one machine at a time connected to comcast.
==
le0:
May I suggest to open box and check card for physical damage or if it is properly seated.
Also, if you have a spare disk, remove qfe and reinstall solaris (or solaris 10) on spare disk (only),
while le0 is directly connected to laptop using null modem cable.
NB: prior to this give your laptop a fixed IP or alternate IP Address.
(this way you isolate le0 issue from other issues)
NB: If you give your XP laptop IP Address 192.168.0.1 and set Internet Connection Sharing (ICS) it might give DHCP lease to other machines (but I'm not sure it will !)
Please feedback, what you can do and what results you got.
Good luck,
Eric

Still Trying To Get Answers....Support Case "resolved" without resolution

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