Stolen product

Hi,
I sold my ipad online. After the buyer collected it, I noticed that the proof of payment that he supplied was fraudulent. I have done a factory reset on the ipad before I gave it to him. Is there some way of getting the product serial number from my Apple ID so that I can provide more details when I open a case? I know I should have done it differently, but can't change it now. If there was some way of blocking the device that would be even better.
Thanks

If it's still registered to your account then it should be on your account's support profile : https://supportprofile.apple.com/
Or do you have a backup of the iPad on your computer's iTunes ? If you do then go into Edit > Preferences (iTunes > Preferences on a Mac) and on the Devices tab hover your mouse pointer over the iPad's backup - there is a screenshot approx 2/3 of the way down this page: http://support.apple.com/kb/HT4061
If it's no longer linked to your iTunes account via iCloud then you can't try and locate it.

Similar Messages

Why can't apple trace a stolen product?!

Why can't/won't apple trace a stolen product?!

The following conditions must be true if you want to find your iPhone:
You signed in with your Apple ID on your iPhone in Settings>iCloud and enabled Find My iPhone
You enabled Location Services in Settings
The iPhone has an active internet connection either data plan through your provider or Wi-Fi
The iPhone is powered on
You only need to go to icloud.com and sign in to your Apple ID then click Find My iPhone or download Find my iPhone on the iPad or iPhone you are trying to use to find your lost/stolen iPhone on.
The iPhone that is lost does not need the Find My iPhone app installed to find it.

Does the limited one year warranty cover stolen products

does the limited one year warranty cover stolen products

These links may be helpful.
How to Track and Report Stolen iPad
http://www.ipadastic.com/tutorials/how-to-track-and-report-stolen-ipad
Reporting a lost or stolen Apple product
http://support.apple.com/kb/ht2526
Report Stolen iPad Tips and iPad Theft Prevention
http://www.stolen-property.com/report-stolen-ipad.php
How to recover a lost or stolen iPad
http://ipadhelp.com/ipad-help/how-to-recover-a-lost-or-stolen-ipad/
How to Find a Stolen iPad
http://www.ehow.com/how_7586429_stolen-ipad.html
Apple Product Lost or Stolen
http://sites.google.com/site/appleclubfhs/support/advice-and-articles/lost-or-st olen
Oops! iForgot My New iPad On the Plane; Now What?
http://online.wsj.com/article/SB10001424052702303459004577362194012634000.html
If you don't know your lost/stolen iPad's serial number, use the instructions below. The S/N is also on the iPad's box.
How to Find Your iPad Serial Number
http://www.ipadastic.com/tutorials/how-to-find-your-ipad-serial-number
 Cheers, Tom

Find my iPad app has located my stolen iPad it is in another country how could I go about retrieving this stolen product ?

I had my iPad stolen and find my iPad app has located it in another country is there anything I can do perhaps contact apple support in the country my iPad ended up in and would they contact police and retrieve this for me ? Surely there is something that can be done under these circumstances ?

Thank you And I am aware of apple not getting involved although I think there should be some kind of help in these matters worldwide as Apple is multi million dollar enterprise so to set up some kind of help line for reporting these issues to countries law enforcement worldwide would be in their interest to do something as this will deter people from buying their products as indeed it has myself and in a household where there are already two iPads 3 iPhones and a Mac book air I certainly will not be upgrading my products in the future. But I kindly thank you for confirmation of what I already know.

How do I make sure that my second-hand iPod is not a stolen product?

My husband recently recieved an iPod shuffle from a friend of his. His friend told him he could have it since the friend didn't have a computer to download songs from or charge the iPod with. He states that he thought the iPod already had songs pre-recorded on it, and even if he used someone else's computer to get the songs, it's too much trouble. My husband had lent him some money to pay a utility bill and he was using this iPod that he just happened to have laying around to pay my husband back. I don't trust my husband's friend. How can I make sure that he isn't trying to push a stolen iPod off onto my husband? We haven't used it yet. My husband doesn't have much use for the shuffle, but I would love it, if only I could find out whether it was stolen or not. I don't want to take it to the police and start a big fight or get his friend in trouble, but if it is stolen I want to know so I can send it back to Apple or who ever owns it.

Hi pyrausagi,
You sound like a very honest and sensible person, who is taking very reasonable precautions against becoming a second victim of theft. Others on these forums have been less cautious and have lost their recent purchases.
My suggestion would be to make sure the person offering the iPod shuffle is easily identifyable. Make sure he/she has a real address and you know what it is. Get a picture of the person and make sure they know you have it. If they are not above board I'm fairly sure they won't allow this.
There are a number of online databases of stolen merchandise. Look them up and check the serial number of the iPod against these databases.
Apple will not tell you if the item is stolen. Their phone agents that work with the public do not have that kind of information.
Note that doing all this will not guarantee you don't get a stolen iPod. Only purchasing one new (or refurbished) from Apple or an authorized reseller can do that. It does, however, give you a better chance.
Best of luck. Enjoy whatever iPod you get.

I bought adobe elements 11 from ebay - when trying to obatain serial# via entering redemtion code, it came up as invalid - does that mean I bought a stolen product

< redemption number removed by admin >

Thanks, contacted seller and is open to return --- I did run belarc advisor and that program exposed serial numbers associated with the installation disc (adobe elements 11) 6 groups of four numbers, they also came up as invalid. I don't know which pisses me off more, buying Pinnacle from ebay where there were NO DISCS (and seller claimed there was) or someone just blatantly selling stolen items.

HT204347 my support profile, apple idea to retrieve serial number of stolen product

My computer was stolen this evening and I have no way of getting the serial number to have it tracked...Is there anyway that I can find it through support online from another computer? It was registered but not password protected and not under insurance. I'm hoping to get the serial number through apple, but can't find it in the suports section and they say they can't track it over the phone. I just want some chance of getting it back if it turns up on craigslist or dropped at a pawn shop... Any and all suggestions are appreciated!!

https://support.apple.com/kb/HT2526

Does Apple offer insurance protect for stolen product?

I just exchanged my Macbook Pro's battery about 2 weeks ago. However, my Macbook was stolen today. I wonder do Apple offer insurance protect for my new changed battery.

No, Apple doesn't provide that sort of insurance. If you charged it on a charge card, some of them do offer purchase protection.

Does the iNano warranty cover stolen products?

I know that probably sounds like a dumb question but I have to ask.

No. Anything which does is an insurance policy, not a warranty.
(60764)

Why do Apple not register the serial numbers of stolen Apple Products?

My 3 month old 4gb iPod Nano was stolen today at the airport
As there is a small possibility of someone contacting Apple for support with a stolen product and according to http://www.stolenipods.com "Apple's iTunes software records the serial number of the last connected iPod",
so why do Apple not register the serial number of stolen products?
Powerbook G4 Mac OS X (10.4.6)

If Apple do not regsiter serial numbers why do
they ask for it in every form of support e.g. email,
phone calls etc. - to waste time or to enter it in
their customer records?
Read Chris' post again, please. They DO record
serial numbers when you register your iPod for
repair/service/warranty purposes.
They DO NOT release this information to anyone.
HP are not the Police either!!
HP is also not Apple. HP might have different
policies.
If you've filed your police report... then you've
done the best you can already.
We understand you are bitter... but please do not
take your anger out on Apple or anyone on these
forums. It is not Apple's responsibility to track
down lost or stolen goods.
Jeff Bryan :: Stolen iPods
I disagree. I feel that if the technology and systems are already in place and easily implemented, Apple have a responsiblility to their CUSTOMERS, many of whom are extremely loyal to the brand, to faciliate the locating of registered (and not inexpensive)products. Or, at the very least discouraging the theft of products that can be traced.

Stolen iPhone 4 and follow-up Call from Apple

Hey guys,
My girlfriends iPhone 4 (32GB locked to Rogers) was stolen about a week and a half ago. She had Find My iPhone on it and we used it to lock and clear the phone right away, but since the phone was already turned off we were not able locate it. We get an e-mail the next day from the app saying that the lock and message were sent, which means the person who stole it probably turned it on. We still weren't able to locate the phone using the app so we just assumed they re-formatted the phone, cleared it, and logged out of iCloud. We thought end of story, we lost an iPhone, but there's nothing we could do. We go to an Apple store, tell them the phone was stolen and they proceed to use Find My iPhone to clear and lock the phone again (they say they weren't allowed to brick it and we weren't given the option to report it stolen).
Anyways, fast forward to a week later (night of Monday, Nov 5, 2012). We get a call from apple (call center 512-674-2000). The caller is Betty who works for Apple and she asks us if we have sold an iPhone on kijiji/eBay recently. We tell them that we've actually recently had the phone stolen and ask if someone's returning it. They say not quite, just that someone was tryign to contact apple with the iPhone's serial code. Unfortunately at this point the phone is very low on batter (<10%) so we ask if they can call back at another number. Betty says okay. We don't get a call back.
We call back the apple number that called us, but the call center is closed (it was around 8:15 EST). So we call the Apple Canada Hotline (we're from Toronto). The issue gets escalated to a manager and they're pretty much saying there's no notes on why the call was made. There definately has to be a reason for apple to call us asking if the phone was sold right? They tell us to call the number that called us earlier the following day to see if we can contact Betty who called us earlier. However, they do tell us that they ahve on their record that Betty called us, and prior to that, someone called with an issue about the stolen iPhone's serial code (we had not called in).
So we wait until the next day can call the 512 number. Pretty much we keep getting passed around with people telling us they can't do anything since there's no notes on the file and they can't redirect us to Betty.
My question is: There HAD to be a reason why they called us right? The phone was stolen at a friends house, where we thought we knew everybody. If we can get any information on who the original call was from maybe we can find out who stole the phone? Has anyone had a similar experience or does anyone have any advice on what to do? I'm sure apple knows something, but they are just not telling us. Sorry for the lengthy post, just wanted to get all the details out there! Thanks for any help!

But if an issue is reported using the serial code of the stolen product, could they not tell me what number it was called from?
I understand that they can't do much, but I just wanted to know the original reason why Apple called us in the first place to ask whether we sold the iphone on kijiji or eBay recently.

Is there any way to track a stolen laptop using the mac address, or by triangulating the wifi, or even by checking to see if the macbooks serial number has been registered online anywhere?

A little info on my question,
I had it stoeln on June 22nd 2013. I had recently bought it so had not installed any software on it nor did I have registered with icloud. I had contacted police, registered it stolen with Apple (but then just discovered this week that apple do not have a database for stolen products, which makes no sense at all).
I have contacted all the major pawn shops and computer stores in town etc etc. I have recently discovered that each laptop has a unique MAC address whcih begs the question, is that traceable somehow? I have been made aware that the router strips the mac address before it connects it to the internet but does the isp log the laptops MAC address? If i contacted all the major isp in my country would they have the ability to search for the mac address of my latop and then link that with an ip address?
Any help would be great please!

karlgporter wrote:
Yeah but I registered it stolen with Apple first thing, then called local police etc. Apple told me on the phone that the serial has been logged as stolen, which I assumed would limit the computers use online.
Every machine has a unique serial number what I was getting at is there must be some way to track the serial number and for example if the theif logged onto facebook using a stolen machine, if there were a register of stolen equipment then red flags would pop up, you know what I mean?
Well, I hadn't heard of that before. If it's true, then what you say should also be true but the Mac would have to publish its hardware serial number over the Internet and I haven't heard of that either. The only Apple tech that is supposed to constantly track you is iCloud.
You said you assumed the database would limit use online but if that's only an assumption, you need to ask Apple what exactly the stolen database does. It is possible that the serial number might only get flagged if it comes into an Apple Store for service, if it ever does. You need to clarify this with Apple.

Locating Lost or Stolen iPad or iPhone

Basically, this is a posting for BOTH Apple and mobile device users. It contains suggestions for Apple and tips for user who have lost a trackable device (iPad, iPhone, iPod Touch, etc).
Recently we misplaced an iPad in an Orlando airport. After several days of going through a lot of processes, contacting many agencies, etc. I was able to determine its position to recover it. In the proccess, I learned a lot, and by being an electronics and software engineer, I see holes that Apple could fill to help out customers in these situations. Of course it occured to me that Apple may not have an interest in helping users recover a lost or stolen product because it might be viewed that a user will just order another one. I bet sales would actually increase if it were guaranteed that a lost iProduct could not be used by another person. So being that such protection with in-field products could be done with an OS firmware update, I will first suggest the following changes in hope that someone at Apple is listening. After all, they are really smart people, yet I am amazed that only no assistance or tools are embedded into Apple mobile devices during production for when they are lost.
APPLE SUGGESTIONS:
1. Don't require a user to separately set up a MobileMe account or iCloud account to be able to track a device. Build that application into the mobile device OS. Allow a user to enable or disable device tracking settings from the remote account. If a user desires, it should not be allow to be disabled at the device even if it is reset. In this way, a person who has stolen a device won't be able to deactivate tracking. Yes, I understand that in order to track a device that it must be connected to an internet network, WiFi or cellular network at some point.
2. Create an ability in the iTunes account for a user to report a lost or stolen device. If you see that device connected in the future, then report that fact back to the owener and don't allow any updates or purchases to occur on that device until the owner cancels the "BLOCK".
3. Put a LOT more information in your support forum about how device tracking works and suggestions for various ways to recover a device. What you have there is painfully insufficient. With tens of millions of your devices out there, I bet that hundreds of them are lost each week, and you are doing nothing to assist a user to relocate those devices.
USER TIPS:
As you might have seen already on other forums or postings, one possibility to find a device is through the "Find My Device" feature, yet if you didn't install that app and turn on the ability to track the device in advance of losing it, then you are out of luck.
HOW I LOCATED MY PAD: In my case, I did not have a cellular data plan activated even though the iPad2 had AT&T 3G built-in. I was always using my iPhone as a WiFi hotspot for the iPad internet connection via the iPhone (nice feature that Apple included). Thus, when the iPad was lost and no longer near my iPhone, I was not able to use the "Find My iPad" app even though it was previously installed. I could only locate it if someone opened the iPad and connected to a local WiFi network in order for me to see where it was located. That did not happen. Thus, I discovered the little known AT&T site of http://ATT.com/ipadlanding so I could sign-up for a one month $15 data plan. By entering the iPad IMEI and ICCID numbers (from my iPad product box) into the online account, I could create a new data plan. Within minutes of doing it, the iPad (still had battery power after 4 days) lite up on the "Find my iPad" web site when it saw the AT&T cell network. By using a combination of Google and phone directory services to get the address and phone number of that location, I was able to call and get them to locate it after I sent an audible alert and message to the iPad. Of course, this only worked because I have an iPad2 with ATT&T 3G.
Best wishes for finding your device.

someone from Apple must watching these forums because I got an email about it from an Apple employee to ask more questions.
Sometimes they do, but with thousands of posts to scan through, it's not often that comments to Apple will be spotted by anyone in a position to do anything about them. Using the Feedback is a more reliable way of sending comments and suggestions to Apple.
I plan to go post on their feeback site anyway as it appears this is mainly a user to user forum.
Correct, it is intended to user-to-user communication, not contacting Apple (which is as it says in the Terms of Use we all see when we first sign on).
Regards.

Product registration and warranty??

I recently bought an iMac from Craigslist. The seller assured me that the unit was legit and had about 8 months left on the warranty. He did not have the original bill of sale, since he himself bought it from someone else.
When I asked if the unit 'fell off the truck', he said no.. that he verified the serial number with Apple and that it was a legitimate, not-stolen product. When I asked about the warranty, he said that it was registered with Apple, that I did not need to worry, since they had a record of the registration and knew when the warranty expires; he said the registration is with the unit, not the owner.
I am new to Apple, so I do not know how true all this is. Is there a way for me to verify my iMac is not hot? That it is still under warranty, and when the warranty expires? The seller lead me to believe this information was available for me to verify on the Apple site, but I cannot find it anywhere.

Registering the computer in no way affects the warranty. Apple likes to collect marketing information on people but the warranty is in effect, by law, regardless of any "registration".
Now, to address you question specifically. Apple reserves the right to require a proof of purchase in the event of warranty work. This goes for AppleCare also. When you register AppleCare (the extended warranty), they simply ask you for the date on your bill of sale, or receipt, with the disclaimer I mentioned above. I recently had warranty done at an Apple Store and they did not ask for the invoice, although they could have and refused to cover the work if I could not prove the date the computer was purchased.
So basically, you're out of luck if you need warranty work AND they ask for proof of purchase. If you purchase AppleCare, you have no idea what the "original" date or place of purchase was without an invoice and if you needed to have work done AND they decide to ask you for proof of purchase you're, again, out of luck.
Now, I can't say under what circumstances they're told to ask for proof of purchase. I imagine if the machine is an older model and they may feel the warranty questionable, I really don't know.
I recently tried to look up the machines and iPods I registered in the past and could not find it. It does not appear they offer that information and I would guess because machines and iPods are sold all the time. The only thing you can look up is your AppleCare plan tied to your "user ID" or "account name". If a covered (under Apple Care) machine is sold, you have to get Apple to transfer the extended warranty to the new purchaser's name and address. Note: you do not have to "register" your computer when you first purchase it. After you set up your user name/account for the machine, you can quit the registration process and transmit no information to Apple about that machine; it is purely for marketing purposes and somewhere in the fine print you'll find "registration does not affect your warranty rights".

HT1349 My Macbook Pro was stolen and I need the serial number. How would I find this? I need it for the police report so if I could get answers soon that would be great, thanks :)

How would I find this? I need it for the police report so if I could get answers soon that would be great, thanks

Lanlani wrote:
... It there any other solution ?
Consider using this site: http://www.stolenlostfound.org/
This is Apple's official word on the subject:
Reporting a lost or stolen Apple product
If you have lost or found an Apple product, please contact your local law enforcement agency to report it. Although Apple does not have a process to track or flag lost or stolen product, you can use My Support Profile to find a list of serial numbers for items purchased or registered with your Apple ID.

Stolen product

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