Store complaint

So, I switched to Verizon from Sprint, to combine with my girlfriend's plan.  I haven't had an issue with MY phone, so I hadn't experienced much customer service with Verizon until now. 
My girlfriend's LG EnV Touch was turning off on it's own.  She took it to a store, where they tried to get her to buy something, and told her all she needed were updates.  After 2 more visits to stores because that didn't work, they said they'd send her another phone.  She wanted it asap, so they made her pay for 2 day shipping which was nice, except they failed to mention that they wouldn't even place the order until the next day (Thursday) and Fed Ex doesn't deliver on Saturday.  Plus, it was the weekend of the 4th of July.  So the phone they made her pay for 2 day shipping to get, took 6 days to get here.  But wait, there's more!
We got the "new" phone, and realized we couldn't transfer pictures without buying an SD card.  So we took it up to the nearest Verizon store, which I think is a 3rd party dealer (can't tell, usually).  The guy was nice, and said even though they're not supposed to do these transfers unless we pay them $15, that he'd do it.  He did, and then tried to get the "new" phone activated.  He couldn't.  He said we could do it, so we took it across the street and were attempting it.  But... the "new" phone was WORSE THAN THE FIRST!  You could actually turn the phone off by touching the back of the phone. 
So we took it back into the store (the one on Greenville & Southwestern in Dallas, TX  75206), and the guy told us the only option was to wait for yet aNOTHER phone, or buy  brand new one!  I was emphasizing to him that that was a prepostorous idea, and that we need a phone, that's all there was to it.  You sold us a bad phone, stop trying to make it so hard to fix your bad phone.  While telling him this, the other guy, Josh, comes over wanting to help (save the day) and says "It SOUNDS like you're trying to make us sound stupid", to which I said "not at all, I'd just like to know why we have to pay for another phone to fix the bad one we got here." This is when he started mocking me, menacingly.  He was speaking in an exaggerated manner, making fun of me, waving his arms about.  The guy helping us was obviously embarassed, and said "Josh, I got this", but he didn't stop.  I honestly felt like his next move was to say "Wanna take this outside??"  We felt physically threatened by this guy!  I don't think I've had a customer service experience that horrifying, let alone cellphone customer service. 
I'd ask how to complain, but I'm just going to call every number I can, and e-mail every address listed on Verizon's site, until this guy is not in the store that we were in.  I don't want to go in there, when we need new phones and want to upgrade, only to feel threatened by this guy.  Has ANYONE experienced service this bad with Verizon?

I apologize that you had a terrible experience in our store.  Please PM your number and I will help you resolve your issue.  Thank you.

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    Message was edited by: Verizon Moderator

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    jeverhart wrote:
    Been a Verizon/Alltel Business account holder for 13 years and always been satisfied until recently. It's bad when a store gives you the District Manager's number and she doesn't repsond to your complaints either. My 17 year old daughter went to a "satellite" store and upgraded her phone which we gave verbal permision for her to do by phone. But then she comes home with two new digital data cards that they told her were free and bill us for subsequently. When I go to return them, they give me one hassle after another and even as of today, it still hasn't been accomplished after numerous attempts. They changed our plan and extended our contracts on all our devices when she upgraded   and now no one will even attempt to fix the problem. I have assured them this issue is not going away, I will definitely be getting a lawyer involved now due to the fact that they allowed an underage person to  make changes to my account. Actually, YOU allowed an underage person to do this when you gave them permission over the phone. No one to blame but yourself.
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    Hi
    I had the worst experience of the lifetime with Apple store in Castle Hill Tower Sydney on 23/4/15. The Manager on duty (Mr Steve who refused to give his last name or employee number)  was very arrogant and gave very insulting treatment. When I asked that I want to complain about him, the Manager behaved as if nobody was going to take any action against him (welcome this is Apple - sic)
    I want to know how to lodge a complaint against Apple bad customer service.I checked Apple website which to my astonishment did not give any easy option for mailing complaints.
    Can anybody tell me where to lodge complaints. Thanks.

    [ same as the 'long thread' answer ]
    Apple
    PO Box A2629
    Sydney South NSW 1235
    133-622
    https://www.apple.com/au/contact/
    ÇÇÇ

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