Escalate app store complaints

Can anyone tell me how it's possible to escalate a complaint when you receive no satisfaction from itunes connect support? Is there somebody to write to / call?
OI have had a transfer request for a month now. First my client was unable to accept the request because the forms wouldn't work, then I got an email about a week ago saying that they had finally accepted. It's still in my itunes connect account. This is after countless reaquests by me and my client to get this moving.
Any help much appreciated.

If this is about an issue with app developement, then you are in the wrong place. This is the Apple Support Community and the Mac App Store forum, a user to user support forum. You should be posting this issue in the Developer forums.
https://developer.apple.com/devforums/

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Filing An App Store Complaint

I'd like an email address to write to,Apple about an EXTREMELY negligent App Store vendor.
God forbid such an email address would be easy to find on thier SUPPORT page.
Or maybe a COMPLAINTS button at the bottom of the App Store with all of those other buttons.
Otherwise I wouldn't be here asking for it.
Again: all I need is an email address.
PLEASE don't lecture me, say anything other than offering me the address, etc., etc.
If you don't know the address, please keep your non-information to yourselves.
Let's aee if, for once, JUST ONCE, a HELP section can actually be used to, you know: help.
Thank you.
By the way, how up-to-date is this HELP section when they don't even have iPad Air
listed in the MY PRODUCTS menu?

iPadCary wrote:
I'd like an email address to write to,Apple about an EXTREMELY negligent App Store vendor.
God forbid such an email address would be easy to find on thier SUPPORT page.
Or maybe a COMPLAINTS button at the bottom of the App Store with all of those other buttons.
Otherwise I wouldn't be here asking for it.
Again: all I need is an email address.
PLEASE don't lecture me, say anything other than offering me the address, etc., etc.
If you don't know the address, please keep your non-information to yourselves.
Let's aee if, for once, JUST ONCE, a HELP section can actually be used to, you know: help.
Thank you.
By the way, how up-to-date is this HELP section when they don't even have iPad Air
listed in the MY PRODUCTS menu?
Since said email address doesn't exist, good luck with that.

App store Official complaint contacts

I purchased an application through "App Store" for my Ipad 3.
The description said that the application would do some things but it does not.
I contacted the developer several times but he doesn't give an answer or fix the problem.
This is fake, or false, advertisment and there should be someone held responsible for it.
For the same reason I demand to get a reimburshment of the money I gave and also that
the wrong/false information be removed from "App Store".
I believe that many people have come across similar issues. Where is Apple's quality control??
After some search I cannot find any official support email for the "App Store",
which is responsible for malfunctioning applications
I would appreciate if someone could shed some light.
p.s.
The name of the application is iProcessing Reference and it does not compile(run) the code
as the description on the appstore states it does.

Well.. I tried to make a complaint but apparently Apple doesn't care.
This is what I wrote to Apple:
The application claims that it is also a compiler, besides being a reference tool and that you can execute(compile) imported processing (pde) files in it. I have been using it for a month on my Ipad3, but it has never been capable of compiling neither imported processing code or compile the code that was written in the app itself. The response of the developer was that it works on his Ipad2... I would like a reimburshment for the money I have paid and also an information note to be put on App Store for other users, that this app is not compatible with Ipad3.
The response was the following:
We have taken note of the problem for our records, however we are not able to provide support for the features and functionality of applications. Please click the support link below to contact the developer for resolution.
As I said the developer does not care to help. So who is going to help the consumers for App Store selling (& advertising) products that malfunction?

How do you file a complaint with the App store?

Does anyone know how to file a complaint with the app-store people? This may sound really childish but PlayFirst has a series of games called Dream Chronicles available in the app store. They're listed as free then in the description they tell you of course you can "try it free then download the full version from inside the game". Recently they released Dream Chronicles: The Eternal Maze available for "free" in the app store with no mention of the "try it free then download the full version from inside the game". It may be petty but I consider this false advertising since their other games tell you it's not the full game.

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

How can I make a complaint for an App that I bought thru the Mac App Store?

Hello everybody, I just bought an app few minutes ago and I'm not satisfied with it. How can I claim to receive my money back? Regards.

Apple's policy is that all sales are final.
Mac App Store Support -
http://www.apple.com/support/mac/app-store/

App store purchase and complaint

On my iphone I bought the photograper's ephemeris app from the app store for £5.99. I then backed up my phone, updated to ios6. Now there is no record in iTunes or the app store that I ever purchased this app. I need someone at apple to resolve this for me. Who do I contact in customer services to get this isssue quickly resolved. I want to speak to someone on the phone, just like if I purchased a product from any other store.

Hello, I am disgusted with apple support because of the difficulty to resolve an issue with Apple Store. It has been over a month now and every time I communicate with someone by e-mail I have gone through 6 different persons who either don't read the previous information or are not competent to resolve.
Result, the problem is still there. I have tried phone contact and have waited litterally hours on the line while someone talks to someone else in another part of service or at iTunes. I have twice been told that I would be called back later and nobody ever calls back. I have tried to backtrack to one of those no show telephones and they didn't find the person who was supposed to call me back even if I had a name.
This is getting to be a nightmare and is exactly the opposite of why I had switched to apple.
I have tried all of your suggestions Carolyn and still haven't been able to resolve.
Is there any company ombudsman or something we can do to get our difficulties with obtaining results heard?

Just downloaded aperture 3.4 update for the app store and now it wont open please help!!

just downloaded aperture 3.4 update for the app store and now it wont open please help!!

Just want to echo this complaint.
I have tried re installing Aperture 3 and I've looked for preferences or something to clear, but nothing helps. It continues to crash each time I open it no matter what.

Week Cal HD app removed from App Store because it is too similar to the build in calendar - what is your take?

Apple apparently removed the Week Cal HD app from the App Store becuase it is too similar to the build in calendar app. I loved that app and am really annoyed that Apple removes an app I paid for, thus making it impossible for the developer to post an update that would allow it to work under OS5. I just posted this email below to their support but would love to hear what others are thinking about this issue and hopefully enough people raise their voice to get apple to allow the app back into the store. Here is my email to customer support. I will post also any reply I get Apple:
Customer Support,
I have purchased Week Cal HD a while back via the App Store. This app stopped working after I upgraded to OS5 and I have been waiting for a new version that supports it. Since no update was posted until now I contacted the developer and have been informed that Apple has removed the app from the app store, claiming it has too many similarities with the build in calendar application.
I find this very unfortunate as the app as a few key features the build in calender application doesn't have (ability to set first day of the week to Monday, better looking UI). I actually find it deeply troubeling that Apple decides to effectively take away an app a customer has purchased through Apple. I find the argument that it has been removed because it is too similar to the build in calendar highly disingenious as a) this was already the case when Apple first sold it through the app store and b) it doesn't harm Apple's business as the build in calendar app is an OS feature and not a separate revenue stream. So what if it is similar? It does something the build in software doesn't and I paid to access this software knowing that it is a product that provides similar funcitonality. Quiet frankly I loved Week Cal HD because of these subtle differences and I cringe every time I now have to use the build in calendar (I find it unbelieveable that a company with the design ethos of Apple, that is capable of developing such stunning modern hardware, creates a calendar app that is so inflexible and has a UI that is in such bad taste - do you really think I want a simulated paper feel on my futuristic IPad?).
I very much encourage you to allow the sale of Week Cal HD through the App store again or provide me with a reason why Apple decided to effectively take away a software I paid for?
Thanks,
Nico
PS: If this is the wrong contact optinos for this complaint please let me know where to direct it otherwise."

You might find this interesting
http://forums.macrumors.com/showthread.php?t=1270715
And i think with further digging you will discover that the developer has had a revised app for many many months ready but its been blocked by apple. Also these similar features that are causing the fuss first existed on week cal hd, not the other way around, sovthis is just usual apple style, and its a bigger shame that they could not even exucute it properly, instead we are stuck withva calendar that cant be used for business unless all you want to do is keep track of birthdays and your lunch breaks ....

Why do my App Store reviews NEVER show up in the reviews section of apps? I've left dozens of reviews and I've NEVER seen one in the store? Why is Apple censoring reviews?

What happens: I am asked within an app to "Write a review?" I say yes. I'm directed to the App Store page with the description of the App. I click on Write a Review. I write a review, and rate the app. I'm asked to enter my password, which I do. It seems to have no effect. Another identical window comes up asking me if I have an AOL, or iTunes account to enter it again. There's no confirmation either that my review was submitted or not submitted or that there is something wrong with my sign-in or that it was even successful. This repeats ad infinitum until I give up and go back to whatever I was doing. My reviews never show up. I've written all kinds: good, bad, indifferent. Am I blacklisted? What is going on?

Same problem. I submitted a review on 11/30 for the Chromecast app (which I had installed and used on the iPad 3 I was posting from), and it still hasn't shown up, as of 12/6. I don't think it takes that long to post, considering I see reviews all of the time posted on the first day the app is available. What is Apple's policy for app review content...perhaps there's something I wrote there that's non-compliant? I did use the subject line "Chromecast = $35, Apple TV = $85". I think that's an important distinction for people to see when considering the Chromecast app and hardware.
I did try to submit another review on 12/2 for the same app, with a different subjed line that had no prices in it, just a complaint that my last review was missing.

I bought a new iPad 3 in USA in July but now I cannot access my apps store. I can't update or view the apps store. Secondly it keeps on telling t

I bought a new iPad in July in USA and it was set up by the Apple store in Houston, now I can't access my apps store neither can I view all my purchased apps.
Secondly, every time it want to update my apps that I bought years ago, it tells me to go to Nigeria store. I don't know why I must change to a store to update my apps
Thirdly, I think it's unfair to pay the same amount of Money for an IPad with those in USA and the you can't even download the good apps. It seems the apps in the Nigeria store are those they don't want in the USA . Why can't we have the same quality apps considering we paid the same amount of money to buy this iPads. I think this is very unfair to us.

The apps available to you are dependent on your location. If you are not in the USA, then you cannot get the USA app store. Whilst you may think that is unfair, it has been a part of the stardard terms and conditions you agreed to when you setup the iOS device in question originally, as well as every time you click agree to the terms and conditions.
This is done because of two things, firstly there are many legal and semi-legal reasons that an iOS app store download is available in one territory and not another, in addition to this, it also allows apple to provide language specific content, as well as team up with companies and organisations within individual organisations in order to provide you with exclusive offers, content, and information, which it would not otherwise be able to do.
Rules for the iOS app store are also applied in varing forms for the music store, the books store, and the iTunes U content library.
I can very much understand your fustraition, as someone who spent a considerable portion of his life, especially during the years he grew up, living in California, USA, but now living in London, UK, I too find it very fustraiting that you cannot always get the same content from one country to another, especially when most marketing for iOS apps originates in the USA these days.
I hope this helps your query and helps to ease your fustraition. If you would like apple to be aware of your fustraition, rather than putting it onto a pubilc form which is on monitored in a very limited capacity, then you can fill in the form at http://www.apple.com/feedback where you can give your complaint straight to apple.

App Store Not Loading READ HERE!! DO NOT RESTORE YOUR DEVICE!!

Ok Applecare Senior Advisor Tad just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss. He said it should only be a 24 hour or so problem then everything should be up and running again. i have two new ipads and 2 iphone 4's and everythng works fine but my ipad (figures). They are actually going to be calling me tomorrow to follow up on the issue. I will let everyone know if I hear more!
<Edited By Host>

And just so everyone knows this started for me late last night. I shut my device off this morning hoping it would be working this morning, but not luck obviously. So I kept researching all the forums, googling, and searching on twitter for solutions or possible solutions. I tried everything, hard reset, changing date, signing in/out, you name it I did it EXCEPT for a restoration. Now the first woman I spoke to from applecare this morning walked me through all these steps (even though I had already tried them). She told me to do a restore and start as a new device. Well before I had even spoken with her I read several places that people had already tried doing the restores and it didn't work so I wasn't going to listen to her and I didn't do it. So I called back applecare and finally got transfered to Tad and (sorry in advance Tad!!) I basically lied to him and told him that I DID DO a restore even though I had in fact didn't. So that's when he put me on hold and basically spilled his guts that it was the apple servers. So i asked if I had to restore my device again or anything and he said no and that it would take about 24 hours or so for the problem to be fixed and then he procedded to take down my number and said he would call me tomorrow to find out how I my device was doing. So keep posting to the forums folks!! They are listening, he said he had started to see a number of complaints coming in on this topic. And by the way this is my first time posting in the Apple forums, I hope I at least helped some of you out!!!
<Edited By Host>

Mac App Store doesn't load on new 27" iMac

I have a new 27" iMac purchased 1/31/13 loaded with Mountain Lion 10.8.2. Everything came up fine when I got it home and I migrated data from my time machine backup from a Lion iMac. When I tried to download software updates, the App Store came up with the message that that there was no Internet connection. Mail and safari were connecting to the Internet just fine. I called AppleCare and after some troubleshooting, they suggested it was an issue with my network or maybe I should reload Mountain Lion. If that didn't work, I should go to the Apple Store and test it on their network. Reloading Mountain Lion did nothing to fix the problem so I went to the Apple Store Genius Bar. They told me they had had other complaints yesterday and they did not know what was causing the problem but they had tried several things with other customers by deleting cache etc. They suggested I just wait and see if it gets fixed soon. I am waiting but find it curious that no one else is reporting this problem on the net that I can find. Has anyone else seen the problem or have a fix? I will be calling AppleCare again tomorrow.

AppleCare couldn't find a problem. Their best guess was it was my network. It ended up being a problem in the Time Machine backup I was restoring from. It was bringing something over from the old iMac that was causing the problem. I ended up doing an erase, reload of Mountain Lion and all the other software, then just taking the data from the Time Machine backup, folder by folder. It was tedious but it worked. I can access the App Store with no problem. Thanks for your offer of help.

ITunes/App Store account got hacked...what about my money?

Hey guys, i'm in a really bad situation right now and I hope you guys can feel a little empathy for me...
So, I traveled for 3 day and when I got home, the first thing I checked was my email and there it was a huge app store billing telling me that I had supposedly spent all my 25 dollars in apps that have never touched my computer. I keep my computer free o virus and keyloggers and I dont access internet through anything else but my own pc.
Have no idea how the f* did it but someone hacked my account and spent my money on crappy apps, there's even chinese stuff..omg...
Moving on, I've tried to contact apple 4 days ago and until now, no answer. I have I slightly thought they trying to con me but let's wait a bit more.
*So if this contact with apple doesn't work, what can I do*? It's obviously apple's fault not to ask for more information to authorize a computer...had they asked, this would never happened..

2 days ago I loaded 2 US$50 gift cards into my Apple iTunes account. This morning I received an emailed iTunes receipt $49.99 for a free application, World War (merchant Storm8, LLC) and 800 World War Honor points. I checked my purchase history and found another charge from yesterday for US$34.97 for another 500 Honor points (in-app purchase).
Trolling these forums I found many people claiming the same thing happened to them with other in-app purchases. My question is how were our accounts compromised. I'm sure Apple will deny all culpability after they ban Storm8 from selling on the iTunes store. I remember something like this happening in June/July 2010...
I filed a complaint with iTunes support @ http://www.apple.com/support/itunes/ and with the FBI Internet Crime Complaint Center (http://www.ic3.gov). Perhaps if enough people complain, the FBI will come knocking on Apple's door.
In Apple's defense, they did immediately disable my account. Funny thing is, after they disabled my account they they told me to log in and verify my purchase history. They thought the fraudulent purchase might have been an accidental on my part. I guess Apple didn't read the part in my support email that I filed a complaint with the BFI Cyber Crime division. LOL.

Not a happy Apps Store customer - changing country settings

I got the following problem and raised it a few times with NO reply from Apple which is very dissapointing and reflection of surprisingly poor customer service from Apple (with the exception of the customer service here in HK who came back to me quickly. But they could not sort it out for me).
This year I moved from Australia to Hong Kong and changed without being aware of the consequences the store settings in itunes/apps Store.
Unfortuntately I got a few apple devices: 2 MBAs, ipad2, ipad, iphone which where purchased in Australia and in Hong Kong. One consequence of switching the country settings is that on all my devices the apps are not in sync and that I lost all my Australian apps. Its a complete chaos with my apps on different devices and I really regret that I spent money on the app store and now got an issue on how to sort out this mess.
I read the T&G's and I'm aware of the country specific licences agreement but somehow apple should be able to help their customers in sorting out these constraints due to different laws in different countries. I don't believe one should be a lawyer to buy an app on the app store and to understand the legal implications when buying an app. It's not really the problem of the end consumer who buys legally the licence for an app and then moves country and suddenly doesn't have access to the purchased app anymore. The end-consumer already paid the licence for the app.
But Apple makes this a big problem for the end consumer of and I'm worried what to do with my apple devices and my apps. The problem is that we currently got ipad for work so I need to get some apps from the store for my work.
And I'm really ****** off because its now my problem and of the mess on my devices which all got different versions of the apps. My idea was to have all my devices synced so if I loose one device I could easily get a new one and sync it with itunes/app store/cloud as the single source of the truth.
As a conclusion of above I'm now a very critical user of Mac/Apple Products and I make people, friends and business partner aware of this limitation and problem with the app store. I'm also for the first time looking forward to get my hands on samsung device as it doesn't really seem to matter anymore if my apps/data are automatically in sync as apples promise of a cloud based 'play and have it anywhere" is an empty promise.
A very disillusioned customer (happy to switch to the competition)

Thank you both for your very instructive and helpful reply. I can see that open discussions are strongly encouraged in this forum.
@HACKINT0SH: if I remember one of your replies to another user with a similar problem of switching country setting you recommended to download all apps before switching but with the "side effect" that one will loose the ability to receive updates of the purchased apps once the country setting is switched.
What exactly is the lesson learned?
An app or a program is useless if you can't download updates as the app will be unsupported or won't work in future OS releases.
Hence your suggestion to download all apps before switching is only a short sighted work around solution which doesn't solve the issue of how to receive updates for the apps you bought in your previous country.
@Dah veed: I hope that above reply explains the problem of users switching apple store due to personal circumstances and not being able to continue using their purchased apps anymore. I didn't screw my country settings as I only moved from one country to the other without being able to move my apps with me. That's all and I would like to make people aware of this problem.
I only replied to both of you because I found your replies very entertaining and also proves to me that apple is not monitoring their "technical" support forum.
As a customer who is trying to help finding answers to problems I will nevertheless raise a formal complaint to apple instead of responding to both of you via this post. Perhaps this forum is indeed not the right forum to help solve this problem.

Deleted paid apps not showing up under purchased tab in iPad App Store?

Over the years I bought some apps from the App Store from a developer called Apalon.
Pimp Your Screen - Your Device Never Looked Cooler, v1.6 (4+)
Write a Review Report a Problem
Apalon
App
$0.99
Nostalgio, v1.4 (4+)
Write a Review Report a Problem
Apalon
App
$0.99
Calculator Pro for iPad, v1.6 (4+)
Write a Review Report a Problem
Apalon
App
$0.99
Calculator Pro for iPad, Skin Pack 1
Report a Problem
Apalon
In-App Purchase
$0.99
Calculator Pro for iPad, Skin Pack 2
Report a Problem
Apalon
In-App Purchase
$0.99
Weather Live, v1.9.1 (4+)                          Apalon                            App                $0.99
My Alarm Clock, v1.9.1 (4+)                      Apalon                            App                $0.99
App Icons v1.2.1 (4+)                                Apalon                            App                $0.99
Overtime I removed them from my iPad, hadn't used them in a while. Wanted to try one of them again. Went to the purchase tab in the iPad App Store, none of them are listed. Either in installed or not on this iPad. When I go to the apps in the App Store it has a price tag not a cloud with down arrow tag. I read each apps description to see if the version I downloaded was removed and replaced with this new version that has to be bought again, no mention of such. No mention from reviews of repurchase complaints. So am I out of luck? If an app is removed from the App Store by the developer, is it also removed from my account?

If I were you I'd talk to Apple Customer Service. They have been very helpful to me in the past. You could also try and contact the developers.
Apple Customer Service
https://www.apple.com/support/itunes/account/

Escalate app store complaints

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