Filing An App Store Complaint

I'd like an email address to write to,Apple about an EXTREMELY negligent App Store vendor.
God forbid such an email address would be easy to find on thier SUPPORT page.
Or maybe a COMPLAINTS button at the bottom of the App Store with all of those other buttons.
Otherwise I wouldn't be here asking for it.
Again: all I need is an email address.
PLEASE don't lecture me, say anything other than offering me the address, etc., etc.
If you don't know the address, please keep your non-information to yourselves.
Let's aee if, for once, JUST ONCE, a HELP section can actually be used to, you know: help.
Thank you.
By the way, how up-to-date is this HELP section when they don't even have iPad Air
listed in the MY PRODUCTS menu?

iPadCary wrote:
I'd like an email address to write to,Apple about an EXTREMELY negligent App Store vendor.
God forbid such an email address would be easy to find on thier SUPPORT page.
Or maybe a COMPLAINTS button at the bottom of the App Store with all of those other buttons.
Otherwise I wouldn't be here asking for it.
Again: all I need is an email address.
PLEASE don't lecture me, say anything other than offering me the address, etc., etc.
If you don't know the address, please keep your non-information to yourselves.
Let's aee if, for once, JUST ONCE, a HELP section can actually be used to, you know: help.
Thank you.
By the way, how up-to-date is this HELP section when they don't even have iPad Air
listed in the MY PRODUCTS menu?
Since said email address doesn't exist, good luck with that.

Similar Messages

Escalate app store complaints

Can anyone tell me how it's possible to escalate a complaint when you receive no satisfaction from itunes connect support? Is there somebody to write to / call?
OI have had a transfer request for a month now. First my client was unable to accept the request because the forms wouldn't work, then I got an email about a week ago saying that they had finally accepted. It's still in my itunes connect account. This is after countless reaquests by me and my client to get this moving.
Any help much appreciated.

If this is about an issue with app developement, then you are in the wrong place. This is the Apple Support Community and the Mac App Store forum, a user to user support forum. You should be posting this issue in the Developer forums.
https://developer.apple.com/devforums/

App store Official complaint contacts

I purchased an application through "App Store" for my Ipad 3.
The description said that the application would do some things but it does not.
I contacted the developer several times but he doesn't give an answer or fix the problem.
This is fake, or false, advertisment and there should be someone held responsible for it.
For the same reason I demand to get a reimburshment of the money I gave and also that
the wrong/false information be removed from "App Store".
I believe that many people have come across similar issues. Where is Apple's quality control??
After some search I cannot find any official support email for the "App Store",
which is responsible for malfunctioning applications
I would appreciate if someone could shed some light.
p.s.
The name of the application is iProcessing Reference and it does not compile(run) the code
as the description on the appstore states it does.

Well.. I tried to make a complaint but apparently Apple doesn't care.
This is what I wrote to Apple:
The application claims that it is also a compiler, besides being a reference tool and that you can execute(compile) imported processing (pde) files in it. I have been using it for a month on my Ipad3, but it has never been capable of compiling neither imported processing code or compile the code that was written in the app itself. The response of the developer was that it works on his Ipad2... I would like a reimburshment for the money I have paid and also an information note to be put on App Store for other users, that this app is not compatible with Ipad3.
The response was the following:
We have taken note of the problem for our records, however we are not able to provide support for the features and functionality of applications. Please click the support link below to contact the developer for resolution.
As I said the developer does not care to help. So who is going to help the consumers for App Store selling (& advertising) products that malfunction?

How do you file a complaint with the App store?

Does anyone know how to file a complaint with the app-store people? This may sound really childish but PlayFirst has a series of games called Dream Chronicles available in the app store. They're listed as free then in the description they tell you of course you can "try it free then download the full version from inside the game". Recently they released Dream Chronicles: The Eternal Maze available for "free" in the app store with no mention of the "try it free then download the full version from inside the game". It may be petty but I consider this false advertising since their other games tell you it's not the full game.

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

How can I make a complaint for an App that I bought thru the Mac App Store?

Hello everybody, I just bought an app few minutes ago and I'm not satisfied with it. How can I claim to receive my money back? Regards.

Apple's policy is that all sales are final.
Mac App Store Support -
http://www.apple.com/support/mac/app-store/

App store purchase and complaint

On my iphone I bought the photograper's ephemeris app from the app store for £5.99. I then backed up my phone, updated to ios6. Now there is no record in iTunes or the app store that I ever purchased this app. I need someone at apple to resolve this for me. Who do I contact in customer services to get this isssue quickly resolved. I want to speak to someone on the phone, just like if I purchased a product from any other store.

Hello, I am disgusted with apple support because of the difficulty to resolve an issue with Apple Store. It has been over a month now and every time I communicate with someone by e-mail I have gone through 6 different persons who either don't read the previous information or are not competent to resolve.
Result, the problem is still there. I have tried phone contact and have waited litterally hours on the line while someone talks to someone else in another part of service or at iTunes. I have twice been told that I would be called back later and nobody ever calls back. I have tried to backtrack to one of those no show telephones and they didn't find the person who was supposed to call me back even if I had a name.
This is getting to be a nightmare and is exactly the opposite of why I had switched to apple.
I have tried all of your suggestions Carolyn and still haven't been able to resolve.
Is there any company ombudsman or something we can do to get our difficulties with obtaining results heard?

ITunes/App Store account got hacked...what about my money?

Hey guys, i'm in a really bad situation right now and I hope you guys can feel a little empathy for me...
So, I traveled for 3 day and when I got home, the first thing I checked was my email and there it was a huge app store billing telling me that I had supposedly spent all my 25 dollars in apps that have never touched my computer. I keep my computer free o virus and keyloggers and I dont access internet through anything else but my own pc.
Have no idea how the f* did it but someone hacked my account and spent my money on crappy apps, there's even chinese stuff..omg...
Moving on, I've tried to contact apple 4 days ago and until now, no answer. I have I slightly thought they trying to con me but let's wait a bit more.
*So if this contact with apple doesn't work, what can I do*? It's obviously apple's fault not to ask for more information to authorize a computer...had they asked, this would never happened..

2 days ago I loaded 2 US$50 gift cards into my Apple iTunes account. This morning I received an emailed iTunes receipt $49.99 for a free application, World War (merchant Storm8, LLC) and 800 World War Honor points. I checked my purchase history and found another charge from yesterday for US$34.97 for another 500 Honor points (in-app purchase).
Trolling these forums I found many people claiming the same thing happened to them with other in-app purchases. My question is how were our accounts compromised. I'm sure Apple will deny all culpability after they ban Storm8 from selling on the iTunes store. I remember something like this happening in June/July 2010...
I filed a complaint with iTunes support @ http://www.apple.com/support/itunes/ and with the FBI Internet Crime Complaint Center (http://www.ic3.gov). Perhaps if enough people complain, the FBI will come knocking on Apple's door.
In Apple's defense, they did immediately disable my account. Funny thing is, after they disabled my account they they told me to log in and verify my purchase history. They thought the fraudulent purchase might have been an accidental on my part. I guess Apple didn't read the part in my support email that I filed a complaint with the BFI Cyber Crime division. LOL.

HT1933 The app i want to report has been removed from the app store, but an app with an IDENTICAL interface has cropped up. I need customer services now please.

Ages ago, i bought a app called vdownloader+ which boasted a unlimited downloading fucntion, the app downloads off of youtube and saves the video to the app and makes it viewable offline with no internet connection, and can download off other compatible sites too. Now its disappeared off the app store, i have found out it cannot have unlimited downloads. Annoyed. Now, there is another app on the app store with a different logo, barely different may i add, and IDENITCAL interface. This person must of created both apps, and i'm not getting any responce off of either problem email addresses which where supplied with both apps. (I downloased the lite version of the new app called Video downloader lite -Vdownload. I need assistence filing a complaint and taking this extremly seriously as i got conned into buying an app.
Many thanks.
-Harryeast1

You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

Apple pulled AppVault from the app store

I found out today that Apple pulled the AppVault application from the app store after the developers of AppBox filed a complaint. This completely ruined my day. I can't believe Apple's partiality, unfairness and disregard for us consumers (especially those of us who spend a lot of money in iTunes and on apps). If there are copyright issues/allegations, leave the app in the store and let them fight it out in court. I have both apps on my phone and AppVault is a superior application in every area. Apple: PLEASE put AppVault back in the app store. I can't synch my phone until then!!!

Is the app in your iTunes library on your computer? If not, it should be. If the app is available in your iTunes library on your computer, the app will not be erased from your iPhone when syncing. All apps should be available in your iTunes library on your computer regardless if downloaded/installed with your iPhone first.
After downloading/installing an app direct with your iPhone, the app will or should be transferred to your iTunes library on your computer the first time you sync your iPhone with iTunes after doing so.
If the app is not in your iTunes library on your computer, with your iPhone connected to iTunes and without syncing, at the iTunes menu bar go to File and select Transfer Purchases From - the name of your iPhone.

Ipad 4 opens app store when yahoo finance. How to stop this?

When I am browsing Yahoo Finance, the app store opens up all by itself. Why? How to make it stop?

Thank you for your fast and informative and friendly reply. Your solution is confirmed by disabling javascript in Safari, which solves the problem.
My guess is that there are other people who are more irritated than myself who have already filed complaints with the website.
I did google this, and first thing I tried was to thoroughly de-grime the display. That solved nothing, except making the glass look (temporarily) nicer.
Again, thank you!

Just downloaded aperture 3.4 update for the app store and now it wont open please help!!

just downloaded aperture 3.4 update for the app store and now it wont open please help!!

Just want to echo this complaint.
I have tried re installing Aperture 3 and I've looked for preferences or something to clear, but nothing helps. It continues to crash each time I open it no matter what.

Week Cal HD app removed from App Store because it is too similar to the build in calendar - what is your take?

Apple apparently removed the Week Cal HD app from the App Store becuase it is too similar to the build in calendar app. I loved that app and am really annoyed that Apple removes an app I paid for, thus making it impossible for the developer to post an update that would allow it to work under OS5. I just posted this email below to their support but would love to hear what others are thinking about this issue and hopefully enough people raise their voice to get apple to allow the app back into the store. Here is my email to customer support. I will post also any reply I get Apple:
Customer Support,
I have purchased Week Cal HD a while back via the App Store. This app stopped working after I upgraded to OS5 and I have been waiting for a new version that supports it. Since no update was posted until now I contacted the developer and have been informed that Apple has removed the app from the app store, claiming it has too many similarities with the build in calendar application.
I find this very unfortunate as the app as a few key features the build in calender application doesn't have (ability to set first day of the week to Monday, better looking UI). I actually find it deeply troubeling that Apple decides to effectively take away an app a customer has purchased through Apple. I find the argument that it has been removed because it is too similar to the build in calendar highly disingenious as a) this was already the case when Apple first sold it through the app store and b) it doesn't harm Apple's business as the build in calendar app is an OS feature and not a separate revenue stream. So what if it is similar? It does something the build in software doesn't and I paid to access this software knowing that it is a product that provides similar funcitonality. Quiet frankly I loved Week Cal HD because of these subtle differences and I cringe every time I now have to use the build in calendar (I find it unbelieveable that a company with the design ethos of Apple, that is capable of developing such stunning modern hardware, creates a calendar app that is so inflexible and has a UI that is in such bad taste - do you really think I want a simulated paper feel on my futuristic IPad?).
I very much encourage you to allow the sale of Week Cal HD through the App store again or provide me with a reason why Apple decided to effectively take away a software I paid for?
Thanks,
Nico
PS: If this is the wrong contact optinos for this complaint please let me know where to direct it otherwise."

You might find this interesting
http://forums.macrumors.com/showthread.php?t=1270715
And i think with further digging you will discover that the developer has had a revised app for many many months ready but its been blocked by apple. Also these similar features that are causing the fuss first existed on week cal hd, not the other way around, sovthis is just usual apple style, and its a bigger shame that they could not even exucute it properly, instead we are stuck withva calendar that cant be used for business unless all you want to do is keep track of birthdays and your lunch breaks ....

Why do my App Store reviews NEVER show up in the reviews section of apps? I've left dozens of reviews and I've NEVER seen one in the store? Why is Apple censoring reviews?

What happens: I am asked within an app to "Write a review?" I say yes. I'm directed to the App Store page with the description of the App. I click on Write a Review. I write a review, and rate the app. I'm asked to enter my password, which I do. It seems to have no effect. Another identical window comes up asking me if I have an AOL, or iTunes account to enter it again. There's no confirmation either that my review was submitted or not submitted or that there is something wrong with my sign-in or that it was even successful. This repeats ad infinitum until I give up and go back to whatever I was doing. My reviews never show up. I've written all kinds: good, bad, indifferent. Am I blacklisted? What is going on?

Same problem. I submitted a review on 11/30 for the Chromecast app (which I had installed and used on the iPad 3 I was posting from), and it still hasn't shown up, as of 12/6. I don't think it takes that long to post, considering I see reviews all of the time posted on the first day the app is available. What is Apple's policy for app review content...perhaps there's something I wrote there that's non-compliant? I did use the subject line "Chromecast = $35, Apple TV = $85". I think that's an important distinction for people to see when considering the Chromecast app and hardware.
I did try to submit another review on 12/2 for the same app, with a different subjed line that had no prices in it, just a complaint that my last review was missing.

I bought a new iPad 3 in USA in July but now I cannot access my apps store. I can't update or view the apps store. Secondly it keeps on telling t

I bought a new iPad in July in USA and it was set up by the Apple store in Houston, now I can't access my apps store neither can I view all my purchased apps.
Secondly, every time it want to update my apps that I bought years ago, it tells me to go to Nigeria store. I don't know why I must change to a store to update my apps
Thirdly, I think it's unfair to pay the same amount of Money for an IPad with those in USA and the you can't even download the good apps. It seems the apps in the Nigeria store are those they don't want in the USA . Why can't we have the same quality apps considering we paid the same amount of money to buy this iPads. I think this is very unfair to us.

The apps available to you are dependent on your location. If you are not in the USA, then you cannot get the USA app store. Whilst you may think that is unfair, it has been a part of the stardard terms and conditions you agreed to when you setup the iOS device in question originally, as well as every time you click agree to the terms and conditions.
This is done because of two things, firstly there are many legal and semi-legal reasons that an iOS app store download is available in one territory and not another, in addition to this, it also allows apple to provide language specific content, as well as team up with companies and organisations within individual organisations in order to provide you with exclusive offers, content, and information, which it would not otherwise be able to do.
Rules for the iOS app store are also applied in varing forms for the music store, the books store, and the iTunes U content library.
I can very much understand your fustraition, as someone who spent a considerable portion of his life, especially during the years he grew up, living in California, USA, but now living in London, UK, I too find it very fustraiting that you cannot always get the same content from one country to another, especially when most marketing for iOS apps originates in the USA these days.
I hope this helps your query and helps to ease your fustraition. If you would like apple to be aware of your fustraition, rather than putting it onto a pubilc form which is on monitored in a very limited capacity, then you can fill in the form at http://www.apple.com/feedback where you can give your complaint straight to apple.

App Store Not Loading READ HERE!! DO NOT RESTORE YOUR DEVICE!!

Ok Applecare Senior Advisor Tad just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss. He said it should only be a 24 hour or so problem then everything should be up and running again. i have two new ipads and 2 iphone 4's and everythng works fine but my ipad (figures). They are actually going to be calling me tomorrow to follow up on the issue. I will let everyone know if I hear more!
<Edited By Host>

And just so everyone knows this started for me late last night. I shut my device off this morning hoping it would be working this morning, but not luck obviously. So I kept researching all the forums, googling, and searching on twitter for solutions or possible solutions. I tried everything, hard reset, changing date, signing in/out, you name it I did it EXCEPT for a restoration. Now the first woman I spoke to from applecare this morning walked me through all these steps (even though I had already tried them). She told me to do a restore and start as a new device. Well before I had even spoken with her I read several places that people had already tried doing the restores and it didn't work so I wasn't going to listen to her and I didn't do it. So I called back applecare and finally got transfered to Tad and (sorry in advance Tad!!) I basically lied to him and told him that I DID DO a restore even though I had in fact didn't. So that's when he put me on hold and basically spilled his guts that it was the apple servers. So i asked if I had to restore my device again or anything and he said no and that it would take about 24 hours or so for the problem to be fixed and then he procedded to take down my number and said he would call me tomorrow to find out how I my device was doing. So keep posting to the forums folks!! They are listening, he said he had started to see a number of complaints coming in on this topic. And by the way this is my first time posting in the Apple forums, I hope I at least helped some of you out!!!
<Edited By Host>

Filing An App Store Complaint

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