Not responding to Customer Complaints!Hickory Tree Road/ Peters Creek Location Store

Been a Verizon/Alltel Business account holder for 13 years and always been satisfied until recently. It's bad when a store gives you the District Manager's number and she doesn't repsond to your complaints either. My 17 year old daughter went to a "satellite" store and upgraded her phone which we gave verbal permision for her to do by phone. But then she comes home with two new digital data cards that they told her were free and bill us for subsequently. When I go to return them, they give me one hassle after another and even as of today, it still hasn't been accomplished after numerous attempts. They changed our plan and extended our contracts on all our devices when she upgraded and now no one will even attempt to fix the problem. I have assured them this issue is not going away, I will definitely be getting a lawyer involved now due to the fact that they allowed an underage person to make changes to my account. When all it really would have taken was a simple phone call from the District Manager and someone making the location correct what they should have never done in the first place. I have a long list of complaints all stemming from one visit that occurred when my daughter upgraded her phone. Unfortunately, guess sales commission outweighs good judgement and customer satisfaction with Verizon these days. Beware Do not go to the Hickory Tree Road/Winston Salem Location Store- As a matter of fact, JUST AVOID VERIZON ALTOGETHER!

jeverhart wrote:
Been a Verizon/Alltel Business account holder for 13 years and always been satisfied until recently. It's bad when a store gives you the District Manager's number and she doesn't repsond to your complaints either. My 17 year old daughter went to a "satellite" store and upgraded her phone which we gave verbal permision for her to do by phone. But then she comes home with two new digital data cards that they told her were free and bill us for subsequently. When I go to return them, they give me one hassle after another and even as of today, it still hasn't been accomplished after numerous attempts. They changed our plan and extended our contracts on all our devices when she upgraded and now no one will even attempt to fix the problem. I have assured them this issue is not going away, I will definitely be getting a lawyer involved now due to the fact that they allowed an underage person to make changes to my account. Actually, YOU allowed an underage person to do this when you gave them permission over the phone. No one to blame but yourself.
When all it really would have taken was a simple phone call from the District Manager and someone making the location correct what they should have never done in the first place. I have a long list of complaints all stemming from one visit that occurred when my daughter upgraded her phone. Again, after permission was given by you over the phone as you stated earlier in this post.
Unfortunately, guess sales commission outweighs good judgement and customer satisfaction with Verizon these days. Beware Do not go to the Hickory Tree Road/Winston Salem Location Store- As a matter of fact, JUST AVOID VERIZON ALTOGETHER!
Also it seems you should avoid personal responsibility for your own actions.

Similar Messages

When I access the internet, there is about a two-inch strip across my screen, below the toolbar that is not responding to my mouse. The nonresponsive section is located where I log on to Facebook, but, the problem is on every webpage.

For example, on the Firefox Help page, my mouse can't select the options in the blue section at the top of the page.

The Yahoo! Toolbar extension has been reported to cause this issue.
*https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes

Diadem not Responding- DIAdem.TOCommand

Hi ALL,
I have an issue here. I have developed a VB .net Code that Will call Diadem 10.2 and pass information to Diadem and call a SCRIPT. This application was workign fine in Windows 7 machines and other XP machines i have installed. But when i tried to install this in the client Machine-> Diadem Loads ( i can see this in the task manager) but it is not responding. It niether Run the script i have passed nor it writes any Log.!!!
Normally when we run diadem it uses around 50MB of the Main memory and it is visible in the Task Manager. In this case as soon as DIAdem launches it just uses 16 MB of Memory.
Only difference i can see in Local machine and client machine is that DIAdem they have is having temporary licence.
Will this cause an ISSUE? when i manually run Diadem i'm not getting msgs saying about the license.
With regards,
Skb

Hi Skb,
This scenario should work fine with an evaluation license for DIAdem. What happens if (for debugging pursposes) you start a DIAdem instance manually on the client computer, leave the DIAdem instance running, then try your .NET application to connect to that already running DIAdem instance with ActiveX? You might also see DIAdem not respond to the ActiveX command if its Desktop.DDD file stores a reference to immediately start a time-consuming VBScript-- in that case the ActiveX command would have to wait until the VBScript is done before you would see anything happen. Another option to try is to uninstall and reinstall DIAdem 10.2 on the client computer, but make sure in that case that you manually run DIAdem once before trying to connect to it with ActiveX.
Brad Turpin
DIAdem Product Support Engineer
National Instruments

GarageBand not responding

GarageBand will not respond during initializing. Tried reloading the app from app store, same results.

Is it the same problem as in these two threads?
GarageBand still does not work...please help
garageband not working with lion
To be able to help, we really need more information.
Tried reloading the app from app store, same results.
Did the reinstall succeed? You could install a new version of GarageBand?
GarageBand will not respond during initializing.
What exactly is happening, when you are launching GarageBand?
Do you see the opening window, where you can select a project or Learn to Play, and then GarageBAnd will hang, when you try to open a project, or does it not even open the initial application window?
When did this start? Is this your first GarageBand project, or did it work previously and now it stopped to work?
Have you any audio interfaces installed?
Léonie

About cancle my product. trying to do last 2 days but your system is not responding.. i am going to take legal action about your cheating to customer

Hello, I have to cancel my products and trying to do last 3 days but your system is not responding. There is not option to cancel as you have written in your website. its a cheating. I am going to take legal action if you charge money from my account . Donot advertise wrong information and cheat to customer. When i tried to cancel my products there is no option to cancel by myself and it says contact to customer service but there is no any contact details. I am a lawyer and working as a customer right protection and i know very well how to take legal action for this kind of cheating. I am threating to you because your company is cheating to me by giving bad information and no communication method. my Products details is : Creative cloud photography plan(one year) order #AD006077093AU.

This is a user to user Forum, so you are not really addressing Adobe here, even though some Adobe employees thankfully have been dropping by.
Contact Customer Care

How to escalate a claim when being ignored by customer complaint advocate

I have been having significant problems with my Lenovo Y500. While the problem is quite complex, the gist of it is that there is some sort of power issue preventing starting up without AC power. I am also unable to wake my computer from sleep (even when plugged in) without it restarting.
I sent the computer in (which is under warranty) and it was sent back with a re-imaged hard drive, despite the fact that the issue was a power issue. Needless to say, the problem still existed. While arranging a second RMA, I was forwarded to Doris S., a customer complaint advocate. I responded to her initial email request for more information with a detailed email on the same day she sent it. This email was ignored, with no response given for 17 days. I followed up with another response and received nothing back. When I call her office phone, she does not pick up.
I have invested significant time and effort in getting this machine fixed and want nothing more than the working product I paid for. I have been engaged in the RMA process since November...going on 3 months total.
PLEASE - someone tell me how to get this wrapped up and a new/refurbished machine in my hands, preferrably without having to send my laptop in for another month, just to have the repair staff reimage the drive and NOT fix the problem.
I also can't stress enough that Doris S. as well as the repair tech that worked on my machine are two very big reasons I will never buy a Lenovo again. To all potential Lenovo customers....BUYER BEWARE...these guys do not honor warranties in good faith.
Moderator note: full name of Lenovo employee removed per forum rules: Lenovo Community Participation Rules

Bump - I continue to try to contact Doris S., my customer complain advocate and she has yet to answer, pick up my phone calls, or respond to any of my emails. Does anyone have contact information for an alternative customer complaint advocate or a supervisor in the department?

HP OfficeJet 6600 customer complaint

HP OfficeJet 6600 customer complaint. Since I have had this printer i have been able to print successfully 12 times. The paper feed does not work consistantly. It spits out meaningless error messages that can not be cleared. The cartridges are ridiculously expensive. Now it is spitting out blank copies and using up ink. I assume this is a printhead issue.I would never by any HP product again. I will never shop in the chain again I bought this printer again. I know it is futile to complain since there is no effective customer service.

Hello Tonicc,
Welcome to the HP Forums.
I see that you are having an issue with sharing the printer.
So I can better assist you, please respond with which Operating System you are running:
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Write me back when you have time and I will be happy to help.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

TS1702 mailpro app, developer not responding, app not working, what's the next step?

mailpro
really useful hotmail, msn & the new outlook mail client
working fine until last week
tried all the stuff support recommends
switch phone on and off
delete app and reload app
contact developer
developer doesn't respond and now
the app's been taken down in the uk store
this is a paid app, we should expect something
for our money, either support from the developer,
or apple ( who took our money )
what's the next step?

thanks very much apple
you will do absolutely nothing about this ....
after a two week email discussion with your support team
you will not
a. contact the developer
b. offer a refund
c. give me an email address for customer complaints
I am disgusted at the attitude apple displays to its customers,
and the complete lack of support offered.
I can have one off telephone support for $49
....... for an app not working
I want a working app ( already paid for via apple app store)
or a refund for the non working app with no support
I will not be purchasing any more apple products in the future

Acrobat XI Pro "Not Responding

I recently updated to Windows 8 Professional and Acrobat worked like a charm for 3 days with instantaneous reponse.
Now progressively I am back to the old problem that I had under Windows 7 and with Acrobat X and 9 - Whenever I open a new PDF it takes an extraordinary amount of time to open and I usually get the message "not responding" with an opaque window.
We have had this problem on 2 PC's.
Any ideas would be greatly appreciated.

I agree with you, restarting the print spooler tends to work for me to get Acrobat working again about 50% of the time. Unfortunately for me, tonight is not in that percentage range.
Ironically the reason I always have to turn the print spooler back off is because when it is on, Adobe Illustrator gives me the "not responding" treatment!
The amount of time I spend troubleshooting my Adobe programs is oftentimes greater than the time I actually get to spend using them for their intended purpose!
Very, very, very frustrating! And yes, I have followed all of the tech advice etc., and the things still glitch up. I'm a student now, but I can't even imagine having to
cope with these problems after I graduate and begin my career in the working world!
Adobe, if you are listening: Please fix the bugs in your programs! My schoolwork is suffering because of them; which also means my health is suffering because I don't get any sleep since
I am having to spend so many hours fighting to get anything to work! (Illustrator, Acrobat, InDesign, Photoshop, Flash, etc., etc., etc.!) Also it is costing me grade points since my work has been
late at times due to these bugs. Tonight is a prime example, which is why I am here in this forum trying to find a way to fix Acrobat so I can make a simple PDF (since none of the other applications will work, either!).
Paying too much for too little. Very dissatisfied customer. /Rant.

My lumia 620 is not responding some time at the ti...

I have submitted my phon at nokia care for this issue that some time my lumia 620 is not responding at the time of call reciveing.They gave me after software upgradation.But is not solved then I contacted with customer care.They tolled me to submit the phon again.I have also submitted .Today from cre they called me and tolled that my phon is under observation.If they find the problem then they will send it to higher authority.But my problem not happen frequently.It happen mostly at the first call.The slide function does not work.Some time the answer button remains gray colour and does not function.Now I am sure that tommorow they will give me the phon saying there is no problem.Now friend please tell me how can i show my problem.its 2 nd time to submit .its a big fault to buy lumia620

hi mate, this is a user to user forum only for Nokia products and services. as such, Nokia care points are independently run franchises, and in this case you will need to persist with Nokia Care until the issue is resolved to your satisfaction.

Doesn't start when starting as administrator. Error Firefox is already running, but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system.

Update firefox, it asked me to update flash, I tried to update flash but it said I had to close firefox. A box came up and said the Flash install would continue when I closed firefox. I closed all firefox windows and no update of flash occurred. I tried relaunching firefox but got the "Doesn't start when starting as administrator. Error Firefox is already running, but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system." message. I rebooted the system, no improvement. I tried to run firefox as administrator and got the same message. Either I find a fix or I won't be able to use firefox and will have to go back to ie.

-> press '''CTRL''' + '''SHIFT''' + '''ESC''' to Open Task Manager -> Processes tab -> right-click '''firefox.exe''' and click '''End Process Tree''' -> close Task Manager
Troubleshooting extensions and themes
* https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes
Troubleshooting plugins
* https://support.mozilla.com/en-US/kb/Troubleshooting%20plugins
Check and tell if its working.

Customer complaint

Dear All,
We want to capture customer complaint in SAP R/3 where following activity should be mapped.
1.Entry of Customer complaint with nature.
2.Action to be taken at client side against complaint enetered (status changed of complaint i.e. person will visit to
customer within xx date & xx time)
3.Name of Person who will attend the complaint.
4.Suggested solution by the person who attended the complaint i.e. return or replacement or extra discount.
5.Auto creation of Credit memo with reference to complaint no once complaint is going to closed.
6.Credit memo should have release procedure i.e. upto 50000 credit memo released by user X1,>50000 <100000 credit memo
released by user X2, and >100000 credit memo released by user X3,
7.Customer wise complaint history information.
We have currently using MM,SD,PP,QM,PM,FI-CO module. Plz suggest can we able to map this scenario in R/3.
I am able to enter the customer complaint through QM01 t code with nature but other activity I am not able to do that.
regards,
sp shukla.

Hai,
This Notification can be used to link with MM to record the material in / out status.
Then, the balance activities cannot be linked with FI for AUTOMATIC CREDIT MEMO, Release strategy for credit memo can be achieved by configuration.
Regards,
Mani

Issue with Print Properties button not responding in Adobe Reader 10.1.10

We've recently been upgrading Adobe Reader 9.4.4 to 10.1.10 and started having a few reports of the Print -> Properties box in Adobe Reader not responding. When this happens Adobe Reader will crash if you click on the Print button. If you go into Devices and Printers and try and access the Printer Properties you are prompted to install the driver for the device. It does seem to be quite random, it will work fine for days and the suddenly happen. I've done testing and have been able to get it happen by opening Outlook, Word or Excel but it is completely hit and miss. Sometimes the issue will happen and other times no matter how many times you open and close the various applications it's fine.
Fortunately it only seems to be an issue when accessing Properties, if you just print there are no options which is probably why we don't have more complaints. Unfortunately this didn't come to light until we'd rolled it out to 2000+ machines across 8 locations.
So far I've tried the following:
1. Upgraded to Adobe Reader 11.0.9 and same issue
2. Created a test print queue using a different print driver (my machine has a different driver again and is using a different print server)
3. Uninstalled a number of applications that have caused us issues with Office 2010 due to dodgy addins (Workshare and HP Filesite)
4. Rolled back to 9.4.4 and seems OK. Problem here is that they receive PDFs in formats not compatible with older than X.
System is Windows 7 Enterprise SP1 32bit, Office Professional 2010, printing is to Ricoh Equitrac (Follow You)
Anyone have a fix for this or come across this before. I'm going to try testing with a Postscript driver to see if that helps, which is the last item on Adobe's troubleshooting list.

Select a PDF file, CMD+I, check the Open With section, and ensure that AR is selected. If not, then select it and click on the Change All button. Alternatively, select Preview, which is my default PDF reader.

SP2010 Bug? Cannot change List View in Ribbon. List view drop down not responding?

In all of my Libraries I have 3-5 views (standard and custom), I cannot select them from the Ribbon thought, the drop down button does not respond when clicked (nothing happens):
When going with the mouse over the drop down button it shows "javascript:;" in the IE status bar.
The only way to change the view, for the moment, is to do it via Library Settings and set the selected view as default.
Is this a know issue? Is there any settings that I`m missing?
Many thanks!
Cheers,
marek

Following is missing in master page, add this and it should work.
Where to add?? see the appropriate place from V4 master.
<Sharepoint:UIVersionedContent runat="server" UIVersion="4">
    <ContentTemplate>
     <Sharepoint:SPNavigationManager
     id="TreeViewNavigationManagerV4"
     runat="server"
     ContainedControl="TreeView"
     CssClass="s4-treeView"
     >
       <SharePoint:SPLinkButton runat="server" NavigateUrl="~site/_layouts/viewlsts.aspx" id="idNavLinkSiteHierarchyV4" Text="<%$Resources:wss,treeview_header%>" accesskey="<%$Resources:wss,quiklnch_allcontent_AK%>"
CssClass="s4-qlheader" />
        <div class="ms-treeviewouter">
       <SharePoint:DelegateControl runat="server" ControlId="TreeViewAndDataSource">
         <Template_Controls>
        <SharePoint:SPHierarchyDataSourceControl
         runat="server"
         id="TreeViewDataSourceV4"
         RootContextObject="Web"
         IncludeDiscussionFolders="true"
        />
        <SharePoint:SPRememberScroll runat="server" id="TreeViewRememberScrollV4" onscroll="javascript:_spRecordScrollPositions(this);" style="overflow: auto;height: 400px;width: 155px; ">
          <Sharepoint:SPTreeView
         id="WebTreeViewV4"
         runat="server"
         ShowLines="false"
         DataSourceId="TreeViewDataSourceV4"
         ExpandDepth="0"
         SelectedNodeStyle-CssClass="ms-tvselected"
         NodeStyle-CssClass="ms-navitem"
         SkipLinkText=""
         NodeIndent="12"
         ExpandImageUrl="/_layouts/images/tvclosed.png"
         ExpandImageUrlRtl="/_layouts/images/tvclosedrtl.png"
         CollapseImageUrl="/_layouts/images/tvopen.png"
         CollapseImageUrlRtl="/_layouts/images/tvopenrtl.png"
         NoExpandImageUrl="/_layouts/images/tvblank.gif"
          >
          </Sharepoint:SPTreeView>
        </Sharepoint:SPRememberScroll>
         </Template_Controls>
       </SharePoint:DelegateControl>
        </div>
     </Sharepoint:SPNavigationManager>
    </ContentTemplate>
   </SharePoint:UIVersionedContent>

Storage Array (EqualLogic) Status: Not Responding in VMM

We have a customer running SCVMM 2012 SP1, using 2 nodes and the underlying storage is an EqualLogic box.
Worked fine for a while, but a couple of weeks ago their SCVMM started complaining about failed jobs regarding the storage provider. The error message is:
Error (2912)
An internal error has occurred trying to contact the VP-SCVMM01.customer.local server: :a:DestinationUnreachable: :MI RESULT 6:The requested object could not be found..
WinRM: URL: [http://vp-scvmm01.customer.local:5985], Verb: [GET], Resource: [http://schemas.microsoft.com/wbem/wsman/1/wmi/root/microsoft/windows/storage/MSFT_StorageSubSystem?ObjectId={1}\\VP-SCVMM01\root/Microsoft/Windows/Storage/Providers\EQL_StorageSubSystem.ObjectId="6019CB11A5A29937571EA5"]
The handle is invalid (0x80070006)
Recommended Action
Check that WS-Management service is installed and running on server VP-SCVMM01.customer.local. For more information use the command "winrm helpmsg hresult". If VP-SCVMM01.customer.local is a host/library/update server or a PXE server role then ensure that VMM agent is installed and running.
The storage provider in SCVMM is listed as "not responding" as is the Array itself.
Anybody any idea to resolve this?
The closest thing I could find was this thread, somebody mentions the same problem: http://social.technet.microsoft.com/wiki/contents/articles/12038.vmm-2012-sp1-installing-and-configuring-dell-equallogic-ps-series-smp-provider.aspx
Only difference is that we didn't do any upgrade or change. Based on his comment I would like to remove the storage provider and re-add it but I want to make sure that removing it doesn't break anything for the LUN's or the fact they keep being presented
to the hosts.

Hello...
What version of Dell EqualLogic Host Integration Tools for Microsoft are you using?
Are you able to manage EqualLogic storage using the SMP Provider from native Windows File and Storage Services in Server Manager?
Basic troubleshooting steps I would recommend are to restart the "EqualLogic SMP Host Service" - and perhaps also restart "Windows Remote Management (WS-Management)" Service.
Has anything recently changed on the Dell EqualLogic group - such as admin account credentials, ip address changes, or the introduction of management interfaces? I would check to ensure that the SMP Provider is properly configured (username, password,
group ip or management ip, etc...). You can do this via the Dell EqualLogic PowerShell Tools or via Dell EqualLogic Auto-Snapshot Manager / Microsoft Edition.
Here is a useful Deployment and Configuration Guide for using the Dell EqualLogic SMP Provider with SCVMM 2012 SP1:
http://en.community.dell.com/techcenter/extras/m/white_papers/20437936.aspx
Keep me posted. Good luck.

Not responding to Customer Complaints!Hickory Tree Road/ Peters Creek Location Store

Similar Messages

Maybe you are looking for